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Beautiful building but a lot of money for what we ended up with. The room was dirty and not well maintained. The bathroom needs a serious update. A shame because the building is beautiful but there’s clearly no money being spent on the upkeep. Won’t be coming here again.
Joanne
Stayed 1 night in May 2024
Response from ds on 10 May 2024
Thank you for your valuable feedback. We greatly appreciate your positive review and are delighted to hear that you share our admiration for our grade 2* listed building. We are currently undergoing extensive renovations throughout our hotel, and we look forward to showcasing these improvements during your next visit.
Good quality room and an excellent environment. Close to historic parts of Norwich.
Graham
Stayed 1 night in Apr 2024
Response from u on 10 May 2024
Thank you for sparing your valuable time to provide us with a review. We are delighted to hear that you had a pleasant experience with the room you were allocated and our exceptional location. We eagerly look forward to accommodating your next visit to Norwich in the near future.
Had to hunt for receptionist for quite some time, approaching 10 mins. Found a body eventually and receptionist arrived. Very efficient check in and service after that. Bathroom v basic. Breakfast not too good. Felt that manager was trying hard but some staff perhaps needed more training.
Dot
Stayed 1 night in Apr 2024
Response from . on 1 May 2024
Thank you for providing us with your feedback. We sincerely apologize for the inconvenience caused by the absence of a staff member at the front desk during your check-in. They were occupied assisting another guest with an issue, which caused the delay. . We also apologize for the breakfast not meeting your expectations. However, we are pleased to inform you that one of our receptionists went above and beyond by personally purchasing birthday treats to make your birthday celebration more memorable. Please be assured that this is not a standard practice for all guests. We hope you will choose to stay with us again during your next visit to the city.
6/10 Okay
john
Travelled with partner, Travelled with group
4 Apr 2024
Liked: Cleanliness, staff & service, amenities
If is convenient.
A little tired. Bathroom needed an upgrade.
john
Stayed 2 nights in Mar 2024
6/10 Okay
john
30 Mar 2024
Liked: Cleanliness
It was relatively expensive and bit eccentric, a blend of stylish and unloved. Shower was tired and old. Would stay again if other options not available.
john
Stayed 1 night in Mar 2024
6/10 Okay
lizabeth
Travelled with group
22 Mar 2024
Liked: Cleanliness, staff & service
This was more “barebones” than it appears in photos. A bit worn, but clean and the staff was very kind and helpful.
Fantastic value for money hotel right in the centre of Norwich - as long as you’re staying midweek? It’s not perfect - my room was looking a little tired and that was after an upgrade. You have to expect a few minor issues but you’re supporting an independent hotel.
There is car park right in the middle of town which can be a challenge to reach. The entrance from the car park isn’t too grand and it’s a guess where the reception is.
It needs a bit of money spending on it and could do with a chef in the evening but I’m guessing they’ll get there. The staff are all very helpful and an asset to the hotel. I will be staying at St Giles again.
Matthew
Stayed 1 night in Feb 2024
Response from f on 27 Feb 2024
Thank you for sparing your valuable time to provide us with a review. We wholeheartedly acknowledge that our prime location is truly enviable. It brings us immense joy to know that you had a positive experience with us, and we take great pride in our team of helpful and friendly staff members.
Thank you for sparing your valuable time to provide us with a review. We are in complete agreement that our prime location in the city center is truly remarkable.
We stayed in the grand suite for one night.
On entering the suite there was a smell of bad drains. One of the bathrooms was locked and we were not allowed the key. The shower room had a blocked sink and the toilet seat was poor quality plastic and had to be held up by hand when using.The upholstery in the sitting room was badly stained and ripped. The furniture was of poor quality. There was damp in several areas. The bedding was flimsy. The wood flooring was unstable in places. The windows were single glazed and allowed traffic noise during the night. There were no robes or slippers. Toiletries were underwhelming.
We complained immediately and asked to see the manager or for her to contact us. We were told that was not possible and that we must contact her by email. This we did but she did not have the courtesy to reply.
Breakfast service was poor and the food average.
The hotel had an air of neglect.
We have since learned that the “St Giles House Hotel” is up for sale.
Christopher
Stayed 1 night in Feb 2024
10/10 Excellent
Traci
Business traveller
12 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Friendly helpful staff in a great location.
Traci
Stayed 1 night in Feb 2024
Response from C on 19 Feb 2024
We are delighted to hear that you had a positive experience during your stay at our hotel. At our establishment, we take great pride in our friendly and attentive staff who are always ready to assist you. Moreover, our hotel is conveniently situated in the heart of Norwich, offering a fantastic location for our guests.
4/10 Poor
Paul
Business traveller
9 Feb 2024
Disliked: Cleanliness, room comfort
Dirty bathroom and poor breakfast
Paul
Stayed 2 nights in Feb 2024
Response from r on 27 Feb 2024
We appreciate you sharing your feedback with us. We apologize for the disappointing experience you had during your stay at our hotel.
This is a quirky hotel in the middle of Norwich- the location is great.
Margret
Stayed 2 nights in Jan 2024
Response from c on 6 Feb 2024
We would like to express our sincere appreciation for your review. Feedback from our guests is highly valued and we are delighted to receive it. We wholeheartedly share your sentiment, as we also have a deep affection for the location of our establishment in the heart of Norwich.
8/10 Good
James
Business traveller
3 Feb 2024
Liked: Cleanliness, staff & service, amenities
Older hotel with lots of character. Quaint and cozy.
James
Stayed 2 nights in Jan 2024
Response from c on 3 Feb 2024
Thank you for providing us with your feedback. We concur that our hotel possesses a remarkable charm, which is to be expected as we are a Grade 11* listed building. We look forward to the opportunity of welcoming you back for another enjoyable stay!
We deeply apologize for the unsatisfactory experience you had during your stay with us. Kindly reach out to our reception via email to share your concerns, and we will ensure that they are forwarded to the appropriate departments. We sincerely hope that this incident will not deter you from considering a future visit to our establishment.
Booked a suite for £265. It was filthy. It was dark when we arrived. Had I seen the Urine stained mattress with no protector before going to bed, I would not have stayed in that room/hotel. General lack of cleaning throughout. Bathroom dirty. Blinds thick with dust. Filthy windowsills. Months of dirt. Bed was 2 mattresses together and so worn that I was rolling into the middle. £265 wow. Only positives were locality, parking. Breakfast not great. I could go on. Please see the photos. Reception staff lovely - apologies received but nothing they could do as paid for via Hotels.com. Got the impression I was one of many who’d given this feedback. Would not recommend.
Verified traveller
Stayed 1 night in Jan 2024
Response from C on 3 Feb 2024
We deeply apologize for the unsatisfactory experience you had during your stay with us. We acknowledge that you have already contacted us via email regarding these concerns, and we are actively working to relay your feedback to the appropriate departments. We sincerely hope that this incident will not deter you from considering a future visit to our establishment.
The hotel had sone lovely features, nice reception area, friendly staff, lovely bedroom, warm, and good facilities, comfortable bed and had a good nights sleep, bathroom spacious, lovely shower.
Sarah
Stayed 1 night in Jan 2024
Response from c on 3 Feb 2024
We extend our heartfelt gratitude for taking the time to leave us a review. Our establishment takes immense pride in providing exceptional service, and we are thrilled to hear that our staff members are friendly and welcoming. Your kind words are truly appreciated.
I booked it for colleagues and they were very underwhelmed. It wasn't clean, it was cold and it was not well maintained, apparently.
Rupert
Stayed 4 nights in Jan 2024
Response from c on 3 Feb 2024
We appreciate your feedback and apologize for the unfortunate experience during their stay. Regrettably, they did not communicate any concerns to us directly. However, if you reach out to our reception team via email, they will be more than willing to address your issues and ensure they are properly addressed.
Lovely hotel, friendly helpful staff, great location in the town centre
Juliet
Stayed 1 night in Dec 2023
Response from k on 27 Feb 2024
We sincerely appreciate the time you took to share your feedback with us. We completely agree that our central location is something to be coveted. It brings us great satisfaction to hear that your experience with us was positive, and we are proud to have a team of friendly and accommodating staff members.
Very beautiful unusual building, ask to see the ballroom, our room was very lovely, warm and comfortable bed. All the staff were extremely helpful, friendly and efficient happy to give recommendations for restaurants etc.
Ann
Stayed 2 nights in Dec 2023
Response from lo on 27 Feb 2024
Thank you for sparing your valuable time to provide us with a review. At our establishment, we take great pride in our amiable and supportive staff, and we are delighted to learn that they assisted you by suggesting nearby dinner options. We wholeheartedly concur that the Walnut Suite is truly magnificent.
perfect spot for weekend in Norwich close to all amenities, shops, theatre afternoon tea ,bars and restaurants. Lovely clean hotel with friendly helpful staff.
Jacqui
Stayed 1 night in Nov 2023
Response from d on 27 Feb 2024
We appreciate you for sharing your feedback with us. We are pleased to hear that you enjoyed your experience with us.
6/10 Okay
Verified traveller
Travelled with group
16 Nov 2023
Liked: Room comfort
Sad, expected better for the price
Appreciate the building and therefore rooms are old but the junior suite definitely needed a tidy up ie paint on the walls.
There were stains on the throw on the bed and the floor was incredibly dusty.
The hotel was clean and comfortable. Good size room and en suite. Service was very friendly and helpful. The hotel is very conveniently located for the city centre shops, pubs and restaurants. The breakfast was excellent, a good selection on the continental and a good freshly cooked full English breakfast.
This is the second time I have stayed at this beautiful hotel. It's old and steeped in history. I stayed in the 'old part' this time, which is full of features and antique furniture. I had a huge bathroom, complete with a free standing bath and enough space for at least 10 people!
The thing that is always, always great about St Giles are the staff. They just can't do enough for you from the moment you get there. All so friendly! Well worth a stay.
Lovely hotel, central to the town. We were seeing a comedian at the Playhouse and it was only a 10 minute walk away. Bed was comfortable and good sized shower. Breakfast was delicious.
Very disapointed with this hotel. Looked very promising from outside and the entrance lobby seemed quite upmarket.
Our room was awful with a horrid view of grafftied fencing. We were given a very dated and basic, disabled, bathroom. Horrible.
The bar is very dated and no atmosphere, although the barmaid was very helpful and pleasant.
Got checked out by a young lady with a moustache ! ? Bizare.
We were charged for parking !!!
We wouldn't use this hotel again.
ROBERT
Stayed 1 night in Sep 2023
Response from Reception on 4 Sept 2023
Dear Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your comments are invaluable to us as they help us improve our services for future guests.We have accessible rooms and bathrooms as we ensure to cater to a variety of our guests needs. The rooms are assigned automatically by the system, on a first come first serve basis unless otherwise requested. As such, you were given this room by chance.All areas of the hotel are currently being redecorated slowly but surely, so please bare with us until this has been completed.The parking charges are listed both online, in the car park itself and on the sign-in sheet you would have had to sign to receive your room key. This charge has been in action since 2020 and it shouldn't have been a surprise to you.Your comment on staff's appearances were unnecessary and completely inappropriate. We would love for you to see the changes St Giles House is undergoing, however this will not occur if you continue to refer to our staff in such an unacceptable manner. Kind regards,Reception
The room, a junior suite , had furnishings that didn’t look as if they had been cleaned. The curtain was broken. The floor hasn’t a couple of peanuts on it and a used plaster from some ones wound. The toilet leaked and needs to be mended while I was there including a wait while they bought the spare part needed.
The reception bar and breakfast staff were excellent however.