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Reviews of Best Western Annesley House Hotel

3 out of 5
Best Western Annesley House Hotel
6 Newmarket Road, Norwich, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 268 out of 526 reviews" "
Rating 8 - Good. 218 out of 526 reviews" "
Rating 6 - Okay. 27 out of 526 reviews" "
Rating 4 - Poor. 7 out of 526 reviews" "
Rating 2 - Terrible. 6 out of 526 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean spacious hotel with friendly staff
Stayed 1 night in May 2024
Response from Emily on 13 May 2024
Dear Thomas,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Samuel, Brackley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily on 8 Apr 2024
Dear Samuel,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and the property is beautiful
Stayed 2 nights in Mar 2024
Response from Emily on 18 Mar 2024
Dear Sarah,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Andrew

Stayed 1 night in Feb 2024
Response from Emily on 29 Feb 2024
Dear Andrew,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

Gillan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emily on 21 Feb 2024
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

6/10 Okay

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Room adequate and comfortable. Breakfast disappointing, everything was cold, scrambled egg was in one big lump.
Stayed 1 night in Feb 2024
Response from Emily on 19 Feb 2024
Dear Ken,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to hear you were pleased with your room and thank you for your kind comments towards our team. Please accept our sincere apologies regarding your breakfast experience, I can assure you this is not to our usual standard. I will certainly relay this to the chef that was on that morning. Despite the negative aspects of your stay, I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Sally

Stayed 2 nights in Feb 2024
Response from Emily on 21 Feb 2024
Dear Sally,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Amazing stay stunning hotel lovely staff friendly and welcoming kind and helpful
Stayed 1 night in Feb 2024
Response from Emily on 16 Feb 2024
Dear Francesca,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Emily on 8 Feb 2024
Dear Rosemary,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Darryl

Stayed 1 night in Jan 2024
Response from Emily on 8 Feb 2024
Dear Darryl,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

4/10 Poor

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting
What can I say room clean, convenient location to the centre of Norwich. Food also good value for money but unfortunately was woken up at 6 o’clock. Due to a water leak coming from room 17, which is above room 10 mentioned to reception at 6:30 and They were aware of the leak from room 17, which they thought was fixed but it wasn’t. I have given them him five stars because they completely refunded the room. Happy to stay there in the future. 👍
Stayed 1 night in Jan 2024
Response from Emily on 1 Feb 2024
Dear Stephen,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to hear you were pleased with our location and enjoyed your dining experience. Please accept our sincere apologies regarding the leak, after investigation we discovered it was coming for a u-bend pipe under the bath in another room, not 17 as originally thought. We are happy to say this has now been rectified. I do hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on 30 Jan 2024
Dear Nic,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emily on 25 Jan 2024
Dear John,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emily on 19 Jan 2024
Dear Stephen,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

Ollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed, helpful staff and easy access to city centre. A great stay 😊
Stayed 1 night in Jan 2024
Response from Emily on 16 Jan 2024
Dear Ollie,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

martin

Stayed 3 nights in Dec 2023
Response from Emily on 16 Jan 2024
Dear Martin,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Jonathan, Harrow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this character hotel just a 10 minute walk from the city centre. Plenty of parking, easy check in and excellent service throughout. Comfortable sizeable room and great TV with Netflix etc. Great night's sleep then a delicious breakfast. Would definitely return 👍
Stayed 1 night in Dec 2023
Response from Emily on 4 Jan 2024
Dear Jonathan,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Give it a try
Lovely place and great staff. Onsite car charging at a reasonable cost. I'll go again.
Stayed 1 night in Dec 2023
Response from Emily on 15 Dec 2023
Dear David,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

2/10 Terrible

Rajiv

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on 13 Dec 2023
Dear Rajiv,Thank you for taking the time to leave a review regarding your most recent stay. I am disappointed to see you did not enjoy your time with us, I hope we are able to welcome you back in the future to provide you with a more superior experience.Kind Regards,Emily - Duty Manager

6/10 Okay

Adam

Stayed 1 night in Dec 2023
Response from Emily on 2 Jan 2024
Dear Adam,Thank you for taking the time to leave a review regarding your most recent stay. I do hope you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff, very comfy bed, quiet location, great food and good location.
Stayed 1 night in Nov 2023
Response from Emily on 13 Dec 2023
Dear Colin,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fine for a visit to Norwich, close enough to walk into the city centre
Stayed 1 night in Nov 2023
Response from Emily on 23 Nov 2023
Dear Jeff,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

James

Stayed 3 nights in Nov 2023
Response from Emily on 17 Nov 2023
Dear James,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable and friendly helpful staff
Stayed 1 night in Nov 2023
Response from Emily on 13 Nov 2023
Dear Ralph,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Kieran

Business traveller
Liked: Staff & service, room comfort
All Fine
All fine. Well priced and comfortable.
Stayed 1 night in Nov 2023
Response from Emily on 10 Nov 2023
Dear Kieran,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Ruth

Stayed 2 nights in Nov 2023
Response from Emily on 9 Nov 2023
Dear Ruth,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Emily on 12 Oct 2023
Dear Graham,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, very clean rooms. Nice lounge & bar area, great, attentive staff.
Stayed 2 nights in Sep 2023
Response from Emily on 2 Oct 2023
Dear Colin,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Rosemary

Stayed 1 night in Sep 2023
Response from Emily on 30 Oct 2023
Dear Rosemary,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

6/10 Okay

Liva

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Emily on 28 Sept 2023
Dear Liva,Thank you for taking the time to leave a review regarding your most recent stay. I am sorry to see there were aspects of your stay that did not meet your expectations. I do hope we can welcome you back in the future to provide you with a more superior experience.Kind Regards,Emily - Duty Manager

8/10 Good

Simon

Stayed 1 night in Sep 2023
Response from Emily on 27 Sept 2023
Dear Simon,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Annesley House Hotel on 1 Sept 2023
Thank you for your kind comments. We hope to see you again soon.

10/10 Excellent

Sallyann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely stay, hotel was lovely. Bed really comfortable, would definitely stay again
Stayed 1 night in Aug 2023
Response from Emily on 7 Sept 2023
Dear Sallyann,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Aug 2023
Response from Emily on 7 Sept 2023
Dear Neil,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Emily on 11 Aug 2023
Dear David,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Alex

Stayed 1 night in Aug 2023
Response from Emily on 10 Aug 2023
Dear Alex,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

Sarah

Stayed 1 night in Jul 2023
Response from Emily on 7 Sept 2023
Dear Sarah,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emily on 3 Aug 2023
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emily on 23 Jul 2023
Dear Craig,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Nikita

Stayed 1 night in Jul 2023
Response from Emily on 10 Jul 2023
Dear Nikita,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Emily on 30 Jun 2023
Dear Nick,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Emily on 29 Jun 2023
Dear Steven,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
All fine
Nice place - unfortunately it was very hot when we stayed and a/c would have been nice if we’d known. Room was fine. Breakfast was good enough.
Stayed 1 night in Jun 2023
Response from Emily on 26 Jun 2023
Dear Duncan,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear overall you enjoyed your time with us. Due to our buildings being Grade II listed we are unable to install air con however we do provide fans in every room. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Duncan

Stayed 1 night in Jun 2023
Response from Emily on 13 Jun 2023
Dear Duncan,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

lynn

Travelled with family
Liked: Cleanliness, staff & service
A really lovely hotel everything was perfect and the beds lovely we,will certainly stay here again
Stayed 4 nights in May 2023
Response from Emily on 7 Jun 2023
Dear Lynn,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We had a two night stay to do a bit of shopping and sight seeing. The hotel is very clean and the room was very comfy with a massive bed. The hotel is very close to the city and has plenty of parking.
Stayed 2 nights in Jun 2023
Response from Emily on 7 Jun 2023
Dear Jonathan,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Emily on 18 May 2023
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, rooms clean and comfortable. Shower ran hot/cold…
Stayed 1 night in May 2023
Response from Emily on 16 May 2023
Dear Justin,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy to find, close to town. Staff excellent, nice place to stay, will use again.
Stayed 1 night in May 2023
Response from Emily on 12 May 2023
Dear Peter,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

2/10 Terrible

Will

Stayed 2 nights in Apr 2023
Response from Emily on 12 May 2023
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am very disappointed to see you did not enjoy your time with us. I wish you had of told us whilst you were here so we could have rectified any issues for you. Despite the negative aspects of your stay, I do hope we can welcome you back in the future to provide you with a more superior experience.Kind Regards,Emily - Duty Manager