Pool

Reviews of North Charleston Lodge

2 out of 5
North Charleston Lodge
2551 Ashley Phosphate Rd, North Charleston, SC

Reviews

5.4
Rating 10 - Excellent. 172 out of 1009 reviews" "
Rating 8 - Good. 176 out of 1009 reviews" "
Rating 6 - Okay. 162 out of 1009 reviews" "
Rating 4 - Poor. 153 out of 1009 reviews" "
Rating 2 - Terrible. 346 out of 1009 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Mikell

Liked: Staff & service
Good place nd price
Stayed 1 night in May 2024

8/10 Good

Kurt Ole

Liked: Staff & service
Frontline staff was great. Room.mediocre.
Stayed 1 night in May 2024
Response from Guest Relations Management on 12 May 2024
Hi Kurt,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments regarding our frontline staff and acknowledge your feedback about the room.We are delighted to hear that our frontline staff provided you with great service. They work diligently to ensure that our guests feel welcomed and supported throughout their stay. Your kind words will be shared with our team members as recognition of their efforts.However, we regret if the room did not meet your expectations. We strive to provide comfortable and well-appointed accommodations for our guests, and we regret that the room fell short of your preferences. Your feedback is important to us, and we will take it into consideration as we continue to improve our facilities and enhance the guest experience.Thank you for choosing to stay with us, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

2/10 Terrible

Ej

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend at all.
Stayed 3 nights in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Ej,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once agai

8/10 Good

James

Travelled with family
Liked: Staff & service
No microwave
Stayed 3 nights in May 2024
Response from Guest Relations Management on 10 May 2024
HI James,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments.We understand that having a microwave in the room can be a convenient amenity for our guests. While we do not currently provide microwaves in the rooms, we appreciate your suggestion. Guest feedback like yours helps us understand the needs and preferences of our guests, and we will certainly take it into consideration as we evaluate and enhance our amenities and services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your stay more enjoyable, please feel free to let us know.

4/10 Poor

Gary

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean. Slept on top of the sheets. Area not safe, people walking all around that were not staying at the motel. Didn’t shower because the shower floor was so stained.
Stayed 1 night in May 2024
Response from g on 10 May 2024
Hi Gary,We appreciate you taking the time to provide feedback about your recent stay at our hotel.We apologize for the lack of cleanliness you experienced in your room. Maintaining a clean and comfortable environment is of utmost importance to us, and we regret that we fell short of your expectations in this regard. We will address this matter with our housekeeping team to ensure that our cleaning standards are upheld and improved.As for your concerns about the safety of the area, the security and well-being of our guests are paramount to us, and we take these matters seriously. We will review our security measures and work closely with local authorities to address any issues and ensure the safety of our guests.Regarding the stained shower floor, your comments will be shared with our maintenance team, and we will take the necessary steps to rectify the situation and ensure that the shower floor is clean and in good condition.We deeply regret that your experience did not meet your expectations in various aspects, and we apologize for any inconvenience caused. We appreciate your feedback, as it helps us identify areas for improvement and take corrective actions to enhance the overall guest experience.If there is anything else we can do to address your concerns or make it up to you, please do not hesitate to contact our management team directly. We hope you will consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future.

2/10 Terrible

Josellie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk was nice and did a courtesy call to check how everything was, but everything in the room was worn out - tv stand, ac, shower. The beds smell smoke. The area looks sketchy. We decided to check out early and we were able to get our refund for one night. Not a place to stay if traveling with young children.
Response from Guest Relations Management on 10 May 2024
HiThank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your positive comments about the friendly service provided by our front desk staff.However, we apologize for the issues you encountered with the condition of the room. We understand the importance of maintaining well-maintained and comfortable accommodations for our guests, and we are sorry that we fell short of your expectations in this regard. We will review the condition of the TV stand, AC, and shower to ensure they are in proper working order and address any necessary repairs or replacements.We also regret for the unpleasant smell in the beds and any inconvenience caused. Cleanliness and fresh bedding are paramount to us, and we will address this matter with our housekeeping team to ensure that such issues are promptly resolved.We saddened that you found the surrounding area to be sketchy and not suitable for young children. While we cannot control the neighborhood, we prioritize the safety and security of our guests and work closely with local authorities to ensure a secure environment. We appreciate your feedback and will take it into consideration as we continue to evaluate and improve our offerings.We understand your decision to check out early and appreciate your understanding in allowing us to provide a refund for one night. We apologize for any inconvenience caused during your stay.Thank you for bringing these matters to our attention. Your feedback is invaluable as we continuously strive to enhance our guests' experiences. If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to reach out to our management team directly.

2/10 Terrible

Alejandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was completly dirty
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 7 May 2024
Hi Alejandra,We regret the poor condition of the property during your stay. Maintaining cleanliness is a top priority for us.Your feedback is valuable to us, and we take it seriously. We will investigate the matter thoroughly and address the cleanliness issues to ensure that they are not repeated in the future.We appreciate you bringing this to our attention. If there is anything else you would like to discuss or if there is anything we can do to rectify the situation, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to make it right if you choose to stay with us again in the future.

8/10 Good

Lisa

Liked: Cleanliness, amenities
Close to interstate and it was loud Room was clean and welcoming
Stayed 1 night in May 2024
Response from Guest Relations Management on 7 May 2024
Hi Lisa,Thank you for sharing your feedback with us. We appreciate your positive comments about the cleanliness of the room and the welcoming atmosphere.We understand that proximity to the interstate can sometimes result in increased noise levels. We continually work to minimize any disturbances and provide a comfortable environment for our guests.We're glad to know that despite the noise, you found the room to be clean and welcoming. Maintaining cleanliness is important to us, and we're pleased that our efforts were noticeable during your stay.If there is anything else we can do to improve your experience or if you have any further comments or questions, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Antwaun

Liked: Property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Antwaun,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Smokii

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 7 May 2024
Hi Smokii,Thank you for sharing your feedback with us.We regret any shortcomings you experienced during your recent visit to our hotel. Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

6/10 Okay

Claudia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Bed smelled like cigarettes.
Stayed 1 night in Apr 2024

6/10 Okay

bobby

Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in May 2024

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 3 May 2024
Hi Celine,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Schyler

Disliked: Cleanliness, property conditions & facilities
This place was absolutely disgusting and run down in every way possible. SLEEP IN YOUR CAR BEFORE STAYING HERE!
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 2 May 2024
Hi Schyler, We would like to express our apologies for the unpleasant experience you had during your recent stay at our hotel. We take your feedback very seriously, as it helps us identify areas for improvement. We want to assure you that the issues you mentioned are not reflective of our usual standards. We are investigating the matter thoroughly and taking immediate steps to rectify any deficiencies to ensure that this does not happen again in the future.We understand your frustration and disappointment, and we regret that we were unable to provide you with a satisfactory experience. If there is anything specific you would like to share with us regarding your stay, we would appreciate the opportunity to discuss it further. We value your feedback and would like to address your concerns personally.We hope you will allow us the chance to make it right if you consider staying with us again in the future.

6/10 Okay

Nadyne

Travelled with family
Disliked: Property conditions & facilities
Very noisy and dirty Bad experience
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Nadyne, We're sorry to hear about your experience and appreciate you sharing your feedback. Your comments have been noted for our continuous improvement. We recommend addressing any concerns directly with our management team for further assistance.

2/10 Terrible

Tommi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely horrible. I never write reviews so this shows something. I paid for a queen bed and got put into a room with 2 double. The rooms was so dirty I couldn’t even sleep on the sheets. The shower had hair and gunk all over it. The area around it is so sketchy I felt unsafe to walk to my car. It was a horrible experience and I would never recommend this place. Absolutely disgusting.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Tommi, We're sorry to hear about your experience at our hotel. We take all feedback seriously and strive to address any concerns. Your input is valuable in helping us improve our services for all guests. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good they are awesome Shamia amd Rika five stars for them
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Christine,Thank you for your kind words and positive feedback regarding your recent experience at our establishment. We are thrilled to hear that your overall stay was good and that our staff members, Shamia and Rika, provided you with excellent service. We appreciate you recognizing their efforts, and we will be sure to pass along your compliments to them.At our establishment, we strive to provide exceptional service to our guests, and it is always rewarding to receive such positive feedback. We are grateful for your five-star rating and the trust you have placed in us.If there is anything else we can do to make your future stays even more enjoyable or if you have any further feedback or questions, please do not hesitate to reach out to us directly. We value your patronage and look forward to serving you again in the future.Thank you for choosing our establishment, and we wish you all the best.

10/10 Excellent

Zakiya

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Zakiya,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another exceptional experience.

2/10 Terrible

Kollen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Scary place!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Kollen,We are sorry to hear that you found our establishment to be a scary place during your stay. Ensuring the safety and comfort of our guests is of utmost importance to us.We take your concerns seriously and would greatly appreciate any specific feedback you can provide regarding the aspects of the establishment that made you feel unsafe or uncomfortable. This will allow us to address the issues directly and make necessary improvements to enhance the overall guest experience.We apologize for any inconvenience or distress caused during your stay. If there is anything else you would like to share or if there are any particular concerns you would like us to address, please feel free to reach out to us directly. We value your feedback and take it into account as we continually strive to provide a safe and welcoming environment for all our guests.Thank you for bringing this matter to our attention, and we hope to have the opportunity to make it right in the future.

2/10 Terrible

Baby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff, but not to sure I'd ever stay there again.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Baby,Thank you for taking the time to provide feedback on your recent stay at our establishment. We appreciate your comment regarding our friendly staff.We regret that your overall experience did not meet your expectations, and we apologize for any shortcomings you encountered during your stay. We value your feedback and take it seriously as we continuously strive to improve our services.Should you reconsider staying with us in the future, we will make every effort to ensure a more positive experience. If there are any specific concerns or issues you would like to address, please do not hesitate to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to enhance your experience should you decide to stay with us again.

2/10 Terrible

Valentina

Disliked: Cleanliness, amenities, property conditions & facilities
Besides me not realizing what area this place is in (should’ve done a better research). The place is outdated and very dirty… I know it’s on the lower end rate but I would imagine there should be at least a basic standard for any accommodations, regardless of the rate. maybe I haven’t been to many bad places. Maybe this is the new standard for a “lodge”, but it’s definitely not family friendly. I wish I could share the pictures I took. The receptionists were nice though.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Valentina,Thank you for sharing your feedback about your recent stay at our establishment. We understand your concerns regarding the condition of the property. We strive to maintain a clean and comfortable environment for all our guests, regardless of the rate. We apologize if we fell short of meeting your expectations in this regard. We will take your feedback seriously and address the cleanliness issues to ensure improvements are made.We regret any inconvenience caused due to the property not meeting your family-friendly expectations. We value the comfort and satisfaction of our guests, especially families, and we apologize if we did not provide an experience that met those needs.We appreciate your positive comment about the receptionists. Providing friendly and helpful service is important to us, and we are glad that our staff made a positive impression during your stay.We regret that your experience did not meet your expectations. Your feedback is valuable to us, and we will use it to make necessary improvements. If there is anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly. We appreciate your feedback and the opportunity to improve.

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting. Couldn’t pay me to stay there again
Stayed 2 nights in Apr 2024
Response from g on 27 Apr 2024
Hi Randy,We are sorry to hear that your experience at our establishment was so disappointing that you would not consider staying with us again. We take all feedback seriously, as it helps us identify areas for improvement. We would greatly appreciate it if you could provide us with more specific details about the issues you encountered so that we can address them appropriately. Your feedback will assist us in making the necessary changes to ensure a more pleasant experience for future guests.We understand that your experience was unsatisfactory. We value your patronage and appreciate the opportunity to address your concerns directly. If there is anything else you would like to share or if there is anything we can do to rectify the situation, please do not hesitate to reach out to us.We hope that you will reconsider giving us another chance to provide you with a more positive experience in the future.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were disgusting, dirt on blankets, hair in bed, floors Were nasty nothing was washed The general manager on the Night Shift was nice and understanding and did his way to try and get us a better room.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 23 Apr 2024
Hi Nicole,Thank you for bringing your concerns to our attention regarding the cleanliness of your room during your recent stay at our hotel. Maintaining a clean and comfortable environment for our guests is a top priority. We take these matters seriously, and we will investigate this issue thoroughly to identify the breakdown in our cleaning procedures and take immediate corrective measures.We appreciate your positive feedback about the general manager on the night shift. It is our aim to provide exceptional customer service, and we are glad to hear that they were understanding and made efforts to assist you in finding a better room. We will acknowledge their efforts and ensure that they are recognized for their dedication to guest satisfaction.Your feedback is invaluable to us as we continue to improve our services and prevent similar issues from occurring in the future. We understand the impact this experience had on your stay, and we would like to extend our sincerest apologies. We genuinely appreciate your patience and understanding throughout this situation.If there is anything else we can do to address your concerns or make it up to you, please do not hesitate to let us know. We value your patronage, and we hope to have the opportunity to regain your trust and provide you with a truly exceptional stay in the future.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 23 Apr 2024
Hi Emily,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

2/10 Terrible

Chole

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never submitted a review for a property but this one deserves it. I WOULD NOT RECOMMEND ! My children and I are running out of this place first thing in the morning. They have roaches I went to go buy garbage bags to put our stuff in so that we don’t carry any with us. My door wouldn’t open the maintenance man had to come and jimmy the window open and then switch out the locks multiple times keeping our door wide open and my children up. The room smells horribly and the floor is disgusting !! I cannot wait to check out in the morning and go to our next destination. PLEASE DO NOT STAY HERE !
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Chole, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Tammie,We are delighted to hear that you had a wonderful experience during your stay with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon!

6/10 Okay

Robin

Quiet. Air conditioning was great! Key card wasn’t working. Although our trip was 2 days we cut it short due to family emergency. Traveled back to Atlanta, left a free night not used
Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello Robin, We appreciate your feedback and are glad you found the air conditioning satisfactory. We apologize for any inconvenience with the key card and hope you had a safe trip back to Atlanta. If you have any further concerns, please feel free to reach out to our management team.

4/10 Poor

Aramis

Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 3 May 2024
Hi Tammy,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Nishika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Nishika, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any feedback you'd like to share so we can address any concerns you may have.

2/10 Terrible

Elizabeth

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Elizabeth, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. Your feedback is important to us, and we would like the opportunity to address any issues you encountered.

2/10 Terrible

Hector

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk was very polite and professional. Other than that, the property is dirty. Room said no smoking but Stunk of cigarettes. The window was broken. The microwave didn’t work. Everything in the room was just wore out and tired. You could tell that a lot of people lived there at the hotel full time. Only positive I can think of was that the room was cheap. The next closest hotel in price that would have been significantly better would have been another $50 per night. So it is what it is. Just putting it out there that it’s cheap for a reason.
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr 2024
Hello Hector, We appreciate your feedback regarding our front desk service. Our team strives to provide excellent customer service. We regret to hear about the cleanliness issues you experienced and have noted your concerns with the room condition. We encourage guests to reach out to management directly with any future concerns for resolution. Thank you for sharing your experience with us.

6/10 Okay

Martha

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Definitely not the best budget motel I've stayed in but it's a bed and a bathroom and I felt safe knowing the man at the front desk is retired military. Good bless the veterans!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 29 Mar 2024
Hi Martha,Thank you for sharing your feedback regarding your recent stay at our motel. We appreciate your comments and want to acknowledge your experience.While we understand that our motel may not have met all your expectations, we're glad to hear that you felt safe during your stay. The safety and well-being of our guests are of utmost importance to us, and we're honored to have a retired military personnel at our front desk. We appreciate your recognition and join you in expressing gratitude to veterans.We strive to provide a comfortable stay for our guests. We value your feedback and will take it into consideration as we continuously work to improve our services and facilities.Thank you for choosing our motel.

8/10 Good

Latonya

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 29 Mar 2024
Hi Latonya,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

2/10 Terrible

Julia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was legitimately the most disgusting motel. When walking into the room, the overwhelming smell of marijuana both in the room and surrounding the entire hotel was disgusting. It was so strong that you could almost taste it in the room. The curtain by the front door and the shower curtain were covered in mold. The sheets had significant stains everywhere. The air conditioning unit was covered in mold and dust that clearly had not been cleaned in years. Many of the guests were outside smoking marijuana and making inappropriate comments. As mentioned in previous posts, people were outside all night getting into fights, blaring rap music, and pounding on walls as they walked around. This motel is an embarrassment and should be shut down by the health department due to the mold alone.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Julia, We apologize that you were dissatisfied with your recent stay. We will ensure management is informed of your concerns to uphold our standards. Thank you for bringing this to our attention so we can address any necessary improvements to enhance the guest experience.

4/10 Poor

Rylee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Walls are super thin. Area is incredibly noisy. Room was a mess and smelled like Marijuana.
Stayed 4 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Rylee, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valuable to us and will be shared with the concerned teams for improvement. Please don't hesitate to reach out to our management team directly to address any further concerns.

2/10 Terrible

CINDY GUERRERO

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches everywhere.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Cindy,We are sorry to hear about your experience during your stay at our hotel. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short of this expectation.The presence of some insects is completely unacceptable, and we take this matter extremely seriously. We have immediately initiated a thorough investigation to identify the root cause of the issue and implement necessary measures to address it promptly. Our control team will be conducting a comprehensive inspection and treatment of the entire property to ensure that this problem is resolved effectively.We strive to provide a positive and pleasant experience for all our guests, and we regret that we failed to meet this standard in your case.We appreciate you bringing this matter to our attention, as it allows us to take immediate action and make the necessary improvements to prevent such incidents from occurring in the future.We hope to have the opportunity to restore your faith in our hotel in the future.

4/10 Poor

rose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower dirty towels dirty and to much fighting out side payed for a room that's required a microwave and fridge which microwave was missing the place needs to be up dates and spraid for bugs
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 15 Mar 2024
Hi Rose,Thank you for bringing your concerns to our attention regarding the cleanliness of the shower, dirty towels, noise disturbances, missing microwave, and the need for updates in our property. We apologize for any inconvenience caused during your stay.We take your feedback seriously, and we will address these issues with the relevant teams to ensure that our cleaning standards are improved, missing amenities are provided, noise disturbances are minimized, and necessary updates are considered. Your comments will help us make the necessary improvements to enhance the overall guest experience.We appreciate your understanding and patience, and we apologize for any inconveniences you may have experienced. If there is anything else you would like to share or if there are specific areas that require immediate attention, please do not hesitate to let us know.Thank you for your feedback, and we hope to have the opportunity to provide you with an improved experience in the future.

8/10 Good

Tammie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 12 Mar 2024
Hi Tammie,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

rose

Business traveller
Liked: Staff & service
Disliked: Cleanliness
It was quiet saw a couple of roaches but wasn't bad could have come out of someone's bag shower was not clean and towels had stains
Stayed 1 night in Feb 2024
Response from Shamia Jenkins on 1 Mar 2024
I appreciate your feedback about your stay with us, we take pride in catering to our guest needs the best we can. If you’re traveling to the area again please don’t hesitate to come see us.

10/10 Excellent

Zamaryah-Kylee

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Zamaryah-Kylee,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Siddhartha

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Siddhartha,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Poor

Johnny

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a room the lady in the front was so sweet and nice but when we got to our room we started to see cockroaches. We went down there to tell her that we wanted to leave but she insisted on giving us a better room and let us check it before, we checked it really quickly. And it was night and day compared to the other room. The only problem is after we were there in the room for about 2 hours we seen a cockroach again. We decided just to leave early you get what you pay for but the lady was really nice. Also we was outside and thought it was really odd that there was a guy circling the building walking around knocking on doors.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Johnny,We appreciate you sharing your experience during your recent stay at our hotel. We apologize for the inconvenience and frustration you encountered in your initial room. We understand how important cleanliness to our guests' comfort and satisfaction.We're glad to hear that our front desk staff member was sweet and nice, and that they tried to address the issue by offering you a different room. However, we apologize for the inconvenience caused by the second room also having the same issue. We take this matter seriously and will work with our maintenance team to address and resolve these concerns.Regarding the individual circling the building and knocking on doors, we apologize for any discomfort or concern this caused. We prioritize the safety and security of our guests, and we will review our security measures to ensure that such incidents are appropriately addressed.We appreciate your understanding that sometimes issues arise. We value your feedback as it helps us identify areas for improvement. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Baby

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and pet friendly
Stayed 1 night in Feb 2024
Response from Shamia Jenkins on 12 Feb 2024
I appreciate your positive feedback about your stay with us, we take pride in catering to our guest needs the best we can. If you’re traveling to the area again please don’t hesitate to come see us.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Feb 2024
Response from Shamia Jenkins on 4 Feb 2024
Thank you for your review and choosing our hotel. I’m elated about your review and look forward to having you again as a guest in our hotel.

10/10 Excellent

Tracey Lynn

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Tracey Lynn,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Brandon

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shamia Jenkins on 24 Jan 2024
I’m sorry to hear that you have a not so good experience, I want to first apologize for the bad experience and inform you that I will further investigate this matter. If there’s anything I can assist with further please do not hesitate to contact Management

10/10 Excellent

Neide

Stayed 1 night in Jan 2024
Response from Shamia Jenkins on 20 Jan 2024
Thank you for your review and choosing our hotel. I’m elated about your rating and look forward to having you again as a guest in our hotel.

2/10 Terrible

William

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had roaches and bed bugs. We were only there 20m. I checked out and got our money back. I would recommend this place at all to anyone.
Stayed 1 night in Jan 2024
Response from g on 17 Jan 2024
Hi William,I am sincerely sorry to hear about the unacceptable experience you had during your short stay at our hotel. The presence of some insects is completely unacceptable, and we deeply apologize for the discomfort and inconvenience this caused you.We take reports like this very seriously, and we have immediately taken action to address the issue in the room you occupied. Our control team has been notified and will thoroughly inspect and treat the room to ensure it is pest-free.We understand your decision to check out early and receive a refund. Your satisfaction and well-being are our top priorities, and we deeply regret that we failed to meet your expectations.We appreciate you bringing these matters to our attention, as it allows us to address and rectify the situation. We are committed to providing a clean and comfortable environment for all our guests, and we will take necessary measures to prevent any recurrence of such issues in the future.Once again, we sincerely apologize for the negative experience you had. If there is anything else we can do to assist you or if you have any further feedback to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we hope you will reconsider and give us another opportunity to provide you with a truly exceptional stay in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the top five works places I ever stayed
They have parking lights that are brighter than the sun that come right into your room. The air conditioner unit was about to fall off the wall. There's two or three fights that went on throughout the night to place was filthy. There was sand in the bed in the sheets. The floor as I was walking around made my feet black. The TV wouldn't work correctly. Had two little small lamps for lights for the whole unit. It was just a very unkept poor managed place
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Dear Valued Guest.We sincerely apologize for the multitude of issues you encountered during your stay at our hotel. Your experience is far from the standard we strive to uphold, and we deeply regret the inconvenience and discomfort caused.We apologize for the excessive brightness from the parking lights that entered your room. Your comfort and restful sleep are important to us, and we will review our lighting arrangements to ensure a more pleasant stay for our guests.We are also sorry to hear about the condition of the air conditioner unit and the lack of cleanliness in your room. Maintaining a clean and well-maintained environment is a top priority, and we apologize for failing to meet these standards. Your feedback will be addressed with our housekeeping and maintenance teams to ensure improvements are made.The presence of fights and disturbances throughout the night is completely unacceptable, and we apologize for the disruption to your stay. We will work with our security personnel to enhance our efforts and ensure the safety and tranquility of our guests.The presence of sand in your bed and sheets is unacceptable, and we apologize for this oversight. We will reevaluate our housekeeping procedures to ensure that such issues are thoroughly addressed and prevented in the future.We apologize for the cleanliness issues with the floor and the malfunctioning TV. Both will be thoroughly inspected and addressed to rectify the situation.We understand your frustration with the limited lighting options in the unit, and we apologize for any inconvenience caused. We will take your feedback into consideration as we assess the lighting arrangements and aim to improve the overall comfort of our guests.We deeply regret that our hotel fell short of your expectations in terms of upkeep and management. Your feedback is important to us, and we will use it to make the necessary improvements to ensure a better experience for our guests.Once again, we sincerely apologize for the inconveniences you faced during your stay. We hope you will give us another opportunity to provide you with a more positive and enjoyable stay in the future.