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Reviews of Holiday Inn Express Hotel & Suites Charleston Arpt-Conv Ctr, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Charleston Arpt-Conv Ctr, an IHG Hotel
3025 W Montague Ave, North Charleston, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 623 out of 958 reviews" "
Rating 8 - Good. 251 out of 958 reviews" "
Rating 6 - Okay. 55 out of 958 reviews" "
Rating 4 - Poor. 15 out of 958 reviews" "
Rating 2 - Terrible. 14 out of 958 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adnan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience overall..we got a very clean room and breakfast was amazing
Stayed 1 night in May 2024
Response from Talese- GSM on 24 May 2024
Thank you for taking the time to share your experience, we truly value your feedback, and look forward to serving you in the future.

10/10 Excellent

Laurel C

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
10 out of 10 experience. would come to charleston again just to stay here. massive shout out to chauffeur Tony who is easily the best hotel chauffeur i have ever experienced. Took us anywhere we needed to go! we also had a last minute occurrence where we were booked with a different hotel and changed to here at the last second and were able to do early check in without a fee. My only grievance is my trip was so short i couldn’t spend more time here!!!
Stayed 1 night in May 2024
Response from Talese- GSM on 23 May 2024
Hello Laurel,Thank you so much for taking the time to share your feedback with us, we are thrilled to learn that your stay was epic! Thank you for the wonderful comments, we can't wait to host you again real soon.

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Talese- GSM on 23 May 2024
Thank you so much for choosing HIEX, for your recent stay, we are delighted to learn that you had a great stay, and everything worked out perfect. We can't wait to host you again real soon.

8/10 Good

Adnan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet property. Breakfast options qere very good
Stayed 1 night in May 2024
Response from Talese Reed, GSM on 21 May 2024
Thank you for the kind words, we truly appreciate and value your business. We look forward to serving you in the future.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No problems at all. Everything was very good
Stayed 1 night in May 2024
Response from Talese- GSM on 19 May 2024
That's fantastic, truly appreciate and value your service. We look forward to serving you in the future!

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propert is very clean and well maintained. It was nice to have an indoor pool and hot tub. The gym is bare minimal but there is a Crunch gym and others within 5 mile radius that I used instead. There is a Tanger Outlet, Walmart and other dining options within walking distance.
Stayed 2 nights in May 2024
Response from Talese- GSM on 19 May 2024
Thank you for the awesome review, we value your business and look forward to serving you in the future.

6/10 Okay

Camisha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in pissed me off. The girl at the front was more interested in talking to the military men than she was making sure she checked me into the right reservation. I end up being charged for the wrong room and no accommodations could be made according to the service manger on nightside. I chucked it up as a loss because I should have cussed the girl out when she kept talking to them and didn’t pay attention to me then maybe she would have gotten everything right. I get you looking for man but next time don’t do it on a paying customers dime.
Stayed 2 nights in May 2024
Response from Talese- GSM on 19 May 2024
I'm truly sorry to hear about your negative check-in experience. I was able to look over your folio and make those adjustments. Please allow 3-5 business days to see that credit bank to your bank. We do value and appreciate your business and look forward to serving you in the future.

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and will definitely stay here again!
Stayed 2 nights in May 2024
Response from Talese- GSM on 19 May 2024
Thank you, we look forward to seeing you again.

6/10 Okay

Anita

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Talese- GSM on 16 May 2024
I understand you had a poor experience at our hotel during your stay. We at HIEX pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Talese- GSM on 13 May 2024
Thank you for the kind words, we truly appreciate and value your business. Look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Talese- GSM on 13 May 2024
Thank you, we look forward to seeing you in the future.

10/10 Excellent

Tom

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Talese- GSM on 11 May 2024
Thank you for the wonderful feedback, we truly value your business. We look forward to serving you in the future.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great to Lyft to our event!
Stayed 1 night in May 2024
Response from Talese- GSM on 9 May 2024
THANK YOU!!! We love to see these types of reviews; we look forward to seeing you in the future.

10/10 Excellent

Roberta

Travelled with partner
We stayed 4 nights . Clean, good breakfast choices. Only thing , our room was only cleaned once, always had to ask for extra towels . I could have stayed in an ABB . I wanted to be waited on for our 40th anniversary trip. And we had to leave one day early for a family emergency and no one said anything when we left, no thank you for staying.
Stayed 5 nights in Apr 2024
Response from Talese- GSM on 4 May 2024
Thank you for the lovely review, we value your business. Look forward to seeing you again.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious, very clean and had a good sized bathroom area.
Stayed 4 nights in Apr 2024
Response from Talese Reed, GSM on 27 Apr 2024
Love to see responses like this!!! Thank you for staying with us!

10/10 Excellent

Judith Ann, Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything it was great.
Stayed 2 nights in Apr 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you!!! Have a lovely day!!!

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk service.
Stayed 1 night in Apr 2024
Response from Talese Reed, GSM on 27 Apr 2024
I love to see these types of responses!!! Thank you for your kind words. Look forward to serving you in the future.

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024
Response from Talese- GSM on 9 May 2024
Thank you for the kind review, we look forward to serving you in the future.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and accommodations were nice
Stayed 1 night in Apr 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you for the kind words. I will definitely pass the message along to the team. Thank you again!!!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay! Good variety for breakfast!
Stayed 3 nights in Apr 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you!!!

10/10 Excellent

Kimberly

Stayed 3 nights in Apr 2024
Response from Talese Reed, GSM on 27 Apr 2024
Look forward to serving you in the future!!!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road noise on Main Street side. We changed rooms to the opposite side. Much better. Staff was helpful in this regard.
Stayed 3 nights in Apr 2024
Response from Talese Reed, GSM on 27 Apr 2024
Terribly sorry for the first experience you had, I'm glad that my agents were able to assist you. Thank you again for the amazing score.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was so friendly. And we loved Tony the chauffeur!! Thanks for a great Holiday Inn experience!!
Stayed 4 nights in Mar 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you for the kind words, I will pass them along to everyone. Have a fantastic day!!!

10/10 Excellent

Madi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s been great! Just what we needed for an overnight trip to the city!
Stayed 1 night in Mar 2024
Response from Talese Reed, GSM on 27 Apr 2024
Glad we are able to serve you, look forward to serving you in the future.

8/10 Good

Stacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price. Clean. Safe.Had some breakfast options included. Close to stores.
Stayed 4 nights in Mar 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you, we appreciate the kind words.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean…. Close to a lot of places..
Stayed 2 nights in Mar 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you for the opportunity to serve you!!!

10/10 Excellent

Arlis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you for the review!!

10/10 Excellent

Andrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled very clean in our room!
Stayed 1 night in Mar 2024
Response from Talese Reed, GSM on 27 Apr 2024
Awesome, love to hear that!!

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very friendly staff.
Stayed 2 nights in Mar 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you for the wonderful feedback, will definitely pass the message along to the team!!!

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property. I did not like that the rooms did not have a directory, pen or paper provided to use as I have utilized at other hotels.
Stayed 3 nights in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you for the feedback, I will pass your message along to assure that next time this would not happen again. Thank you again for allowing us to serve you!

10/10 Excellent

Margaret

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you!!

10/10 Excellent

Karen

Stayed 2 nights in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
We love to see perfect scores, thank you for allowing us to serve you!!!

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you!!

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price. Convenient to airport
Stayed 2 nights in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you for your kind words, look forward to serving you in the future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, comfy room and bed, HBO. what more could you ask for
Stayed 2 nights in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you for the kind words, a home away from home!!

8/10 Good

VIRGINA D, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel was nice and clean. Easy location to get to and lots of parking. I was a bit disappointed that the hot tub was not functioning but the indoor pool area was good. I would stay there again however next time I will request a room not facing the street. The traffic noise was loud making it difficult to sleep. The room was comfortable and clean. Overall good place to stay.
Stayed 1 night in Feb 2024
Response from Stella - Guest Services Manager on 19 Feb 2024
Thanks for the great review of our hotel! I'm delighted to hear that our hotel staff went above and beyond to make your stay exceptional. I apologize that our hot tub was out of order for your stay, we are doing our best to get it up and running this week and hope you can enjoy it during your next drip to Charleston! All the best,

10/10 Excellent

Rapeeporn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you!!

10/10 Excellent

Wendy, Enfield

Stayed 1 night in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you!!!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! The room was new and modern, lots of room, very quiet (no paper thin walls), and the Beds were very comfy. The breakfast was amazing. Lots of variety and kept well stocked the entire time. The pool area was also very nice. Would definitely choose this hotel again when back in the area.
Stayed 2 nights in Feb 2024
Response from Stella - Guest Services Manager on 7 Feb 2024
Thank you for taking the time to review! We are so very happy that you enjoyed your stay!

10/10 Excellent

Shayla

Stayed 2 nights in Feb 2024
Response from Talese Reed, GSM on 27 Apr 2024
Thank you!!!

10/10 Excellent

T A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for Near Airport Stay
Great bed. Huge room.
Stayed 1 night in Feb 2024
Response from Stella - Guest Services Manager on 7 Feb 2024
Thank you for taking the time to review! We are so very happy that you enjoyed your stay!

10/10 Excellent

Angelia, IRMO

Stayed 2 nights in Jan 2024
Response from Stella - Guest Services Manager on 7 Feb 2024
Thank you for taking the time to review! We are so very happy that you enjoyed your stay!

10/10 Excellent

Barbara

Travelled with partner
Breakfast great
Stayed 2 nights in Jan 2024
Response from Stella - Guest Service Manager on 30 Jan 2024
Thank you for taking the time to review! We are so very happy that you enjoyed your stay!

10/10 Excellent

Angelia, IRMO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Jan 2024
Response from Stella - Guest Service Manager on 30 Jan 2024
Thank you for taking the time to review! We are so very happy that you enjoyed your stay!

6/10 Okay

Linnea

Travelled with family
Liked: Staff & service, amenities
Stay ins on ceiling in room. Mold around shower. Breakfast not that good.
Stayed 2 nights in Jan 2024
Response from SWilson on 22 Jan 2024
Thank you so very much for being our guest! However, I am truly sorry that the stay was not what you expected. Please know that we take any complaints serious.

4/10 Poor

Sheila

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stella - Guest Services Manager on 7 Feb 2024
Hello Sheila, thank you for your honest review of your recent stay at our hotel. Please reach out and let us know how we can improve.

6/10 Okay

Sana

Stayed 1 night in Jan 2024
Response from Stella - Guest Services Manager on 7 Feb 2024
Hello Sana, thank you for your honest review of your recent stay at our hotel. Please reach out and let us know how we can improve.

10/10 Excellent

Adrienne

Stayed 2 nights in Jan 2024
Response from Stella - Guest Services Manager on 7 Feb 2024
Thank you for taking the time to review! We are so very happy that you enjoyed your stay!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room at a great rate. The staff was friendly and courteous. The breakfast sucked
Stayed 3 nights in Dec 2023
Response from Stella - Guest Services Manager on 7 Feb 2024
Thank you for taking the time to review! I am sorry to hear that you did not enjoy the breakfast, please let us know what we can do to improve. I am glad to hear that your stay was enjoyable aside from your poor experience at breakfast.

6/10 Okay

David

Travelled with family
Liked: Staff & service
Ants in the sink when we arrived, and found throughout our two night stay. Very noisy. Large piece of plaster missing from wall behind bed. Not the worst in the world by any stretch, and mostly a comfortable stay, but be prepared for a little more neglect than most of this chain, in my experience.
Stayed 2 nights in Jan 2024
Response from Stella - Guest Services Manager on 7 Feb 2024
Hello David, thank you for your honest review of your recent stay at our hotel. And I apologize for your less-than-ideal experience. We have addressed the ants and appreciate your feedback regarding things such as the missing plaster and have addressed this concern as well. We hope to see you again in the future.