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Reviews of Fairfield Inn & Suites by Marriott Charleston Airport/Conven

2.5 out of 5
Fairfield Inn & Suites by Marriott Charleston Airport/Conven
4841 Tanger Outlet Blvd, North Charleston, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 464 out of 755 reviews" "
Rating 8 - Good. 194 out of 755 reviews" "
Rating 6 - Okay. 49 out of 755 reviews" "
Rating 4 - Poor. 26 out of 755 reviews" "
Rating 2 - Terrible. 22 out of 755 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham Kwadwo Gyapah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in May 2024

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in May 2024
Response from Kelly on 24 May 2024
Thank you Kimberly for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024
Response from Kelly on 24 May 2024
Thank you Dana for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

2/10 Terrible

Jelani

This property doesn't rent to locals. This was supposed to be a mother's day getaway for my wife. We didn't find out until she tried to check in that they don't rent to the local community. This should have been mentioned on Expedia and the hotel's website.
Stayed 1 night in May 2024
Response from Kelly on 21 May 2024
Hello Jelani, I am very sorry for any inconvenience this may have caused you and unfortunately there is no where on Expedia website that will let us put we do not rent to locals.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kelly on 21 May 2024
Thank you Thomas for giving us a 4 out of 5 rating. Please come see us again soon!

8/10 Good

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kelly on 21 May 2024
Thank you Kayla for giving us a 4 out of 5 rating. Please come see us again soon!

4/10 Poor

Kobe

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Waked in the room and it had a funny smell, ac unit didn’t work properly, breakfast was horrible, box of tissues was empty, cheap brand of shampoo, contains and body wash, no lotion provided, but shuttle drivers were very nice and professional. Only good thing about this hotel was the airport shuttle and that is was next to the Crown Plaza that surprisingly has good food at decent prices and great bartender.
Stayed 1 night in May 2024
Response from Kelly on 16 May 2024
Hello Kobe and thank you for letting us know about your recent stay. I am very sorry to hear that we did not meet your expectations. I have sent your comments to our department leaders so we can improve in these areas. We appreciate you staying with us and hope you have a great summer!

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly, and was really convenient to have the shuttle available.
Stayed 1 night in May 2024
Response from Miami Mcknight on 14 May 2024
Good Morning,Thanks so much for sharing about your recent stay with us. I will share your feed back with our entire staff to let them know to continue providing good service. Hope that you choose our hotel for any future stays as we will be glad to have you!

10/10 Excellent

Shelby

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Kelly on 13 May 2024
Thank you Shelby for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come visit us again soon!

10/10 Excellent

Sherry, Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Kelly on 8 May 2024
Thank you Sherry for letting us know about your stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 Excellent

Chak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get everything without driving
Stayed 1 night in May 2024
Response from Kelly on 7 May 2024
Thank you Chak for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

8/10 Good

Maureen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Friendly staff
Stayed 1 night in Apr 2024
Response from Kelly on 23 Apr 2024
Thank you Maureen for letting us know about your recent stay. We appreciate you giving us a 4 out of 5 rating and leaving us this feedback, which I will share with my team. Please come see us again soon!

4/10 Poor

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed with the location of the room - 231. It was located next to the mechanical room on that floor. The day of our stay was quite hot, so I am assuming the ventilation/air conditioning system was working on high. The bed, particularly the side closest to the corner shared with the mechanical room, was quite noisy and could feel the actual vibrations from the machinery in the floor and hence in the bed through the platform. It became unbearable around midnight and I ended up attempting to sleep on top of the couch with a bath towel for a sheet. The noise and vibration was not due to the room air conditioning system as we had turned it off for the night (it was quite noisy when running). So my complaint is not with the hotel in general but this room in particular. Not a restful night with much sleep.
Stayed 1 night in Apr 2024
Response from Kelly on 18 Apr 2024
Hello Janice, we appreciate you letting us know about your recent stay. . I will have our engineering team look into the PTAC unit to find out why it was being so loud. I am very sorry for any inconvenience. We would have been happy to move your room, if any were available, to make your stay more enjoyable. I completely understand your frustration and we will make sure this does not happen again.

10/10 Excellent

Shane

Stayed 5 nights in Mar 2024
Response from Kelly on 7 May 2024
Thank you Shane for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Apr 2024
Response from Kelly on 9 Apr 2024
Thank you Kara for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelly on 7 Apr 2024
Thank you Richard for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

8/10 Good

Judith

Stayed 1 night in Mar 2024
Response from Kelly on 23 Apr 2024
Thank you Judith for letting us know about your recent stay. We appreciate you giving us a 4 out of 5 rating. Please come see us again soon!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly on 1 Apr 2024
Thank you Judith for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly on 25 Mar 2024
Thank you Mary for letting us know about your recent stay. We appreciate you giving us a 5 out of 5. Please come visit us again soon!

8/10 Good

Jack

Travelled with family
Good location
Stayed 1 night in Mar 2024
Response from Kelly on 17 Mar 2024
Thank you Jack for giving us a 4 out of 5 rating. We hope that you come visit us again soon!

10/10 Excellent

Wynonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Mar 2024
Response from Kelly on 15 Mar 2024
Thank you Wynonna for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly on 14 Mar 2024
Thank you Donna for letting us know about your recent stay. We hope you have a great summer and come visit us again soon!

8/10 Good

Charles

Stayed 1 night in Feb 2024
Response from Kelly on 29 Feb 2024
Thank you Charles for giving us a 8 out of 10 rating. We hope that you enjoyed your stay and come visit us again soon.

10/10 Excellent

Pamela

Stayed 1 night in Feb 2024
Response from Kelly on 22 Feb 2024
Thank you Pamela for giving us a 5 out of 5 ranking. We do hope that you come visit us again soon!

10/10 Excellent

Teresa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to the airport.
Stayed 1 night in Feb 2024
Response from Kelly on 20 Feb 2024
Thank you Teresa for giving us a 5 out of 5 rating. We appreciate you letting us know about your recent stay. Please come visit us again soon!

4/10 Poor

Lori

Travelled with partner
Room was incredibly noisy with a constant humming by headboard. Did not sleep
Stayed 1 night in Feb 2024
Response from Kelly on 19 Feb 2024
Lori, thank you for letting us know about your recent stay. I am very sorry to hear that you were not able to get a good nights rest. I will have our engineering department look into this immediately. Again, we appreciate you taking the time to let us know and we hope that you will stay with us again.

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 2 minutes from the convention center. Easy.
Stayed 1 night in Feb 2024
Response from Kelly on 14 Feb 2024
Thank you for letting us know about your recent stay. We are located very close to the convention center so it does make it easy to get to for anyone attending events at that location. We do hope that you visit us again soon!

4/10 Poor

Seong Ho

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Almost correct! Here's a slightly revised version for better clarity and grammar: I was not able to sleep well due to noise from upstairs and next door, including noisy running water. It seems the walls are too old and thin. Additionally, there was loud music coming from the parking lot outside.
Stayed 1 night in Feb 2024
Response from Kelly on 14 Feb 2024
I am very sorry you were not able to sleep due to the noise coming from the rooms above and beside you. We typically do not receive many noise complaints, so I will have our engineering team check this out immediately. Again, I do apologize for any inconvenience and hope that you have a great day.

10/10 Excellent

Tineshia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Kelly on 14 Feb 2024
Thank you Tineshia for giving us a 5 out of 5 rating. We hope that you visit us again soon!

10/10 Excellent

WAYNE A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and staff offered excellent service. I found my room to be very comfortable as well.
Stayed 1 night in Jan 2024
Response from Kelly on 14 Feb 2024
Thank you for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend
Everything was great; service, room, food, location, airport shuttle
Stayed 1 night in Jan 2024
Response from Kelly on 14 Feb 2024
Thank you for giving us a 10 out of 10 rating. We appreciate your feedback. Please come see us again soon!

10/10 Excellent

Brenda, Winchester

Stayed 1 night in Jan 2024
Response from Kelly on 14 Feb 2024
Thank you Brenda for giving us a 5 out of 5 rating. We hope that you visit us again soon!

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay although it was very brief. We really enjoyed the "happy hour" at 5:30. Nice area to go sit and watch the football game and have some good snacks.
Stayed 1 night in Jan 2024
Response from Kelly on 14 Feb 2024
Thank you Eleanor for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. I will make sure to pass along your comments to our staff so they can know to keep up the good work. Please come see us again soon!

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Kelly on 14 Feb 2024
Thank you Pamela for giving us a 4 out of 5 rating. Please come see us again soon!

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
I picked this hotel because it was not the cheapest and had the higher ratings. However, despite stating that it had an airport shuttle service, it has limited hours and was not available on a weekend afternoon or early in the morning. I was reimbursed for one trip but not the second. Also, in a room with a king-sized bed there were outlets only on one side of the bed; not very convenient if two people are staying in the room. Otherwise, the cleanliness and courtesy of the staff were great. Don't count on the shuttle however.
Stayed 1 night in Jan 2024
Response from Kelly on 14 Feb 2024
Thank you Craig for letting us know about your recent stay. We do provide an airport shuttle that runs daily from 7am until midnight. If we do not have a driver available during this time, we will pay for the transportation so I do apologize if this did not happen. We appreciate you bringing these items to our attention and we hope that you visit us again soon!

8/10 Good

Dan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelly on 14 Feb 2024
Thank you Dan for giving us a 4 out of 5 rating. We hope that you visit us again soon!

6/10 Okay

Aleksandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The check in was super slow and the team was not friendly at all They gave us smaller room than we paid for. Breakfast was so so.
Stayed 1 night in Dec 2023
Response from Rich C. on 2 Jan 2024
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you encountered during your stay.We regret that the check-in process was slower than expected, and we apologize for any inconvenience caused by the team's lack of friendliness. Providing efficient and friendly service is a priority, and we will address this issue with our team to ensure improvement.We also apologize for the room size discrepancy and any inconvenience it may have caused. Your comments about the breakfast are duly noted, and we will use this feedback to enhance our offerings.We appreciate your honest input, and we hope to have the opportunity to exceed your expectations during your future visits.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rich C. on 21 Dec 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

4/10 Poor

Rachel

Liked: Cleanliness
Disliked: Staff & service, amenities
Miami, the front desk girl was a nightmare to deal with. She clearly hated her job.
Stayed 3 nights in Dec 2023
Response from Rich C. on 12 Dec 2023
We are genuinely sorry to hear about your negative experience with our front desk service, and we sincerely apologize for any frustration caused. Providing excellent customer service is our priority, and we regret if we fell short during your stay. Your feedback is invaluable, and we will address this matter internally to ensure it doesn't happen again. Please know that this does not reflect our typical standard of service, and we hope to have the chance to welcome you back for a much-improved experience.

10/10 Excellent

Anna

Stayed 1 night in Dec 2023
Response from Kelly on 5 Dec 2023
Thank you Anna for letting us know about your recent stay. We appreciate you giving us a 10 out of 10 rating. Please come see us again soon!

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
As advertised. Excellent choice if flying in/out of Charleston.
Stayed 1 night in Dec 2023
Response from Kelly on 5 Dec 2023
Thank you Donna for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service
I liked the convenience of its location being near shopping area and airport.Most of the staff were professional and dressed professional to greet customers. There were 2 minor issues in the room which I addressed with the front desk staff as I was leaving.
Stayed 4 nights in Nov 2023
Response from Kelly on 29 Nov 2023
Hello Norma and thank you for letting us know about your recent stay at our hotel. We appreciate you giving us a 4 out of 5 rating and letting us know about those two minor issues, which were addressed immediately. Please come see us again soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and close to family members. Also I have stayed there before.
Stayed 8 nights in Nov 2023
Response from Kelly on 28 Nov 2023
Thank you Patricia for letting us know about your recent stay. We are thankful for guests like you who continue to stay with us. We look forward to seeing you again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Because our flight arrived very very late at night. The location of this hotel was perfect and they sent a lift to pick us up. The staff is very accommodating, the room was very nice, and the breakfast was great.
Stayed 1 night in Nov 2023
Response from Kelly on 22 Nov 2023
Thank you Susan for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come visit us again soon!

6/10 Okay

cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very loud. I could hear everything next door and in the hallway. Beds weren’t the most comfortable.
Stayed 1 night in Nov 2023
Response from Kelly on 13 Nov 2023
Cheryl, we appreciate you letting us know about your recent stay. I am sorry to hear that the beds in the room you occupied were not comfortable. I will have my maintenance staff address that right away. We do hope you come visit us again soon!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kelly on 13 Nov 2023
Thank you Nicholas for giving our hotel a 10 out of 10 rating. Please come see us again soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rich C. on 7 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

6/10 Okay

Jay

Close to airport.
Stayed 1 night in Nov 2023
Response from Rich C. on 7 Nov 2023
Thank you for your feedback and for rating us 3 out of 5. We appreciate your comment about our proximity to the airport.Your satisfaction is important to us, and we hope to have the opportunity to serve you again in the future. If there are any specific suggestions or requests to make your next visit even better, please don't hesitate to let us know. Thank you for choosing us for your accommodations, and we look forward to welcoming you back.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kelly on 30 Oct 2023
Thank you James for giving our hotel a 8 out of 10 rating. We hope that you come visit us again soon!