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Reviews of Surtees

3 out of 5
Surtees
Dean Street, 12 - 2, Newcastle-upon-Tyne, ENG

Reviews

6.6
Rating 10 - Excellent. 38 out of 288 reviews" "
Rating 8 - Good. 98 out of 288 reviews" "
Rating 6 - Okay. 87 out of 288 reviews" "
Rating 4 - Poor. 37 out of 288 reviews" "
Rating 2 - Terrible. 28 out of 288 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Ross

Stayed 1 night in Mar 2020

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service
Good Location
Good location for the city centre and the bars and restaurants of the Quayside. Parking on the doorstep. Suited my trip.
Stayed 1 night in Mar 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Spot if you don't mind ear-plugs
The staff at the hotel allowed me to store my ruck-sack until my room was ready. The bed was comfortable, the bath/shower had endless hot water. On the downside, the windows are thin and starting at about 4 a.m. I heard everything going on outside including some sort of delivery (maybe food or laundry), and cars starting to arrive in the parking garage across the parking lot. The hotel provides ear-plugs, which helps. I came to watch a Newcastle match and found the 15-minute walk to the stadium to be very easy. As for things to see, I don't believe there's anything that's over 15 minutes walking distance from the hotel. Additionally, the lift does not work.
Stayed 1 night in Jan 2020

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Great location but pretty run down
Good location for getting to wherever you need to in the City but a pretty run down hotel.
Stayed 2 nights in Dec 2019

6/10 Okay

Calum

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, just needs a good refurbishment
Slap bang in the city centre, excellent for amenities and bars, restaraunts etc - But just an old tired hotel, needs a complete refurbishment that would cost gazillions, so a chain needs to take it over- Staff were nice and room was clean but just run down.
Stayed 1 night in Oct 2019

6/10 Okay

Jane

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff are helpful, and the location of this hotel is great for local night life.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location for the theatre and close to all the pubs and bars
Stayed 1 night in Aug 2019

10/10 Excellent

C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
A very comfy stay and lovely breakfast! A very peaceful location too.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Little Hotel.
Lovely clean room and clean, comfy beds, nice and quiet although noisy outside, but I wear earplugs so not a problem.Great that breakfast is served until 10am, lovely selection of cold items, cooked breakfast made to order with “real” bacon by a lovely lady. One minor complaint about the shower tray being a bit tatty around the edges but other than that we had a lovely overnight stay and would definitely stay again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most encouraging entrance to hotel - area is pretty grubby - but on exploring you are really well located to wander a lovely area of the city along the river etc.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Basic hotel
Very basic hotel not far off hostel
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
I thought on first impression it looked rather dated and sad. Our room hadn't been cleaned or hoovered. Our bathroom had a dirty toilet and the shower dripped all night. This was a room given to us as ours was not ready at the time......... The room was a the side of the building so we heard most of the travelling night life and party goers
Stayed 1 night in Apr 2019

6/10 Okay

Roger, edinburgh

Liked: Room comfort
Disliked: Property conditions & facilities
weekend stay
pretty average hotel - room fine - breakfast distinctly below average - very noisy location
Stayed 1 night in Apr 2019

8/10 Good

Chun Pong

Liked: Cleanliness, staff & service, room comfort
Convenient location. Wifi not quite stable.
Stayed 1 night in Dec 2018

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always
This is the 2nd time I've stayed here and it's been comfortable and clean both times I've visited. It's convenient for the city centre, train station and National Express coach station. I'd happily stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night out accommodation
Group staying in Newcastle for an event. Fab location, we walked into town. Good value. Was pretty quiet for a central location. Right next to a car park. Ideal.
Stayed 1 night in Sep 2018

6/10 Okay

Anne, Beckenham

Liked: Staff & service
You get what you pay for
The Surtees hotel is cheap considering its in the centre of Newcastle. Why? Because its wedged between a railway line, an overpass, and a multi storey car park. It's on one of the busiest noisiest streets for nightlife, above a gentleman's club, and next to the cathedral whose bells toll loudly hourly. The entrance is at the back of the building behind the bins and poorly lit. There's no working lift, and it's fixtures and fittings are slightly scruffy at the edges. Having said all that, the young man who greeted me on reception was friendly and professional. The room I had on the top floor was huge, reasonably decorated, and very well equipped - more so than many more expensive hotels. And ear plugs are provided. It's also very convenient for the city centre - and some great bars and restaurants!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Laurie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

vicky, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
nice,clean and friendly, good value for money. stayed weekend of the great North run, so location was brilliant for us, nice and central.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful hotel.
Great location for city centre and sight seeing. Lovely room and kind helpful staff. Stay here.
Stayed 1 night in Aug 2018
Response from Claire on 12 Aug 2018
Thank you for your lovely feedback, especially about our wonderful staff. We hope to see you again soon. Kind Regards The Surtees Team

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
'Boutique' budget hotel.
Better than expected for a budget hotel. Room better than first impression of dingy,worn reception. Room would b improved by boil curtains due to awful outlook. Thoughtful addition of ironing board, iron & fan. Excellent breakfast.
Stayed 1 night in Jul 2018
Response from The Surtees Team on 7 Aug 2018
Thank you for your feedback we are glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Staff & service
Can't complain for the money. It is in a good location for the bars and nightlife, the buffet breakfast was decent and the hotel is upfront about certain rooms being subject to noise due to its location and single glazing. There was no noise from within the hotel and the staff where great. On a hot day, which is rare for Newcastle, it can be a little uncomfortable as no air con and opening the window can be very loud around the weekend, but if your just after a good location to get your head down then great. Parking worked cheap Sat to Sun and its next door.
Stayed 1 night in May 2018

8/10 Good

Clare

Liked: Staff & service
O.K if your not spending much time in the hotel
Great location, which is probably why they charge so much for a room! Car parking opposite hotel and a short walk from a variety of things Newcastle has to offer. The room was basic, bed not overly comfortable and bathroom was dated. Because of its location you can hear a lot of noise during the night but if your looking for somewhere to sleep after a night out yourself and not a lot of time actually in the hotel then this place is for you. I did not have the breakfast so cant reflect on that, the staff were friendly and quick check in / out. Would stay again
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Stayed 1 night in May 2018
Response from Laura on 11 Dec 2018
Dear Guest Thank you for your review, as you have left no comments i cant look at the issues you faced. If you would like to contact us directly so we can discuss any issues you encountered Kind Regards Laura Thynne Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff lovely room
Stayed 2 nights in May 2018
Response from Laura on 16 May 2018
Dear Guest, Thank you for your kind review of the hotel. I'm happy to see you enjoyed your stay and found our staff friendly and the rooms to your liking Kind Regards Laura Thynne Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Laura on 16 May 2018
Dear Guest Thank you for your kind review of the hotel Kind Regards Laura Thynne Hotel Manager

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, excellent location.
I booked a single room but was pleased to find myself in a spacious double with a large bathroom. The room was very clean and I found the firm bed very comfortable. My room overlooked Dean Street so was very noisy late at night but I was expecting this, and the booking confirmation made it clear that guests should request a back facing room if noise is an issue. The staff at check in and check out were friendly and happy to help (e.g. providing change for car parking etc.) I stayed one night and only really needed somewhere to sleep but was pleased it exceeded my expectation for the price and I would recommend to others with similar needs.
Response from Laura on 16 May 2018
Dear Guest, Thank you for your kind review of the hotel. We appreciate all feedback and reviews like yours mean a lot to the staff at the hotel Kind Regards Laura Thynne Hotel Manager

6/10 Okay

Jordan

Disliked: Cleanliness, property conditions & facilities, room comfort
DONT LEAVE YOUR KEY WITH RECEPTION
Hotel lift is broken. We were on the top floor. Rooms were okay, in need of some TLC. The staff were nice however they told us that they recommend that we leave our key behind reception when leaving the building at night to make sure it’s not lost on a night out. This was fine with us until we returned on the 2nd night of our weekend stay and the receptionist was no where to be found. We waited for 15 minutes at 12 at night and there was still no staff. A hotel guest told us he would be 20 minutes which made us annoyed because we couldn’t get into our room. That was 7ntil we realised that the door to the reception was unlocked so we were able to get our key ourselves. This is also what made me furious as anyone could have just walked in and opened the door to find keys for the whole hotel!! This is ridiculous and so unsafe! The hotel rooms were abit shabby, our curtains were torn. Blinds were stuck and the lighting was dim. The shower was pathetic and the beds were lumpy with burst springs.
Response from Laura on 19 May 2018
Dear Guest Thank you for your review of the hotel. I apologise that there was not a member of staff present when you returned back on your second night, they were dealing with an issue in another area of the hotel. It's nice to see you found it acceptable to enter a private staff area of the hotel without permission. I agree the door should have been locked by the Night staff whilst they left the desk, and will speak to them in regards this matter Kind Regards Laura Thynne Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wouldn’t Stay Again
We were giving rooms on the second floor. The hotel had signs pointing to lifts but there weren’t any. There was no indication of this on the website or anywhere. With the hotel being on a slight hill then having to climbs flights of stairs it made the stay extremely uncomfortable. The hotel was not modern the bathroom needs updating. The rooms should have been cleaner. One of the rooms we booked had loads of hair everywhere.
Response from Laura on 16 May 2018
Dear Guest, Firstly we do not advertise as having a lift on the booking site you used, we also sent you an email prior to arrival stating this. Our lift is listed and can not be repaired or replaced. I know .... Crazy, but I don't make the listed building regulations only follow them, which is why we don't advertise as having one. There are however no signs in the hotel pointing to a lift, only the out of order signs on the lift doors. Kind Regards Laura Thynne Hotel Manager

8/10 Good

rondon, glasgow

Liked: Cleanliness, staff & service, room comfort
Good central position but lots of noise from outside. Decent rooms for a night in town, nice staff
Stayed 1 night in Mar 2018
Response from Laura on 16 May 2018
Dear Guest, Thank you for your review, I'm glad you found the rooms to your liking and comfortable during your stay. I'm happy to see you found our staff friendly Kind Regards Laura Thynne Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Centre of Newcastle
A tired Hotel, Very friendly staff an excellent well cooked breakfast. In the centre of the Nightclub area which makes it very noisy but fine for an over night.
Stayed 2 nights in Mar 2018

8/10 Good

kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel from hell
I have stayed in many hotels in my life in lots of countries. This was by far the worse experience of my life. uncomfortable room, freezing room, rude staff, especially the manager If you want to experience the worse place to stay and a waste of money book in for a night. Two nights would be too much for anyone.!!! They even had the cheek for charging me for a extra night for being late by one hour in court. We explained that the room was cold, the answer was we will give you a extra blanket. Sorry Expedia, you do not want to have these in your preferred list
Stayed 1 night in Feb 2018
Response from Laura on 15 Mar 2018
Dear Mr Guest Thank you for your review To clarify a few points, our check out is at 11am you came to check out at 2.45pm, thats almost 4 hours late for check out not 1 hour. The morning of your departure during really bad snow you asked our receptionist to phone you a taxi, then after waiting no more than 10 minutes decided it was appropriate to scream in her face as it had not turned up straight away. You found it appropriate to shout about how much you hated the city and my staff at full volume in our reception area in front of other guests and outside contractors we had at the hotel. Then when you turned up almost 4 hours late for check out and were told you would have to pay for an extra night screamed at me that you wanted a different room, I explained that we were fully booked and you found it appropriate to then swear in my face. I'm sorry you found me rude when i pulled you up on your appalling behaviour to which your excuse was its ok to do it down south. God help any Receptionists or service members of staff down south if they have to put up with a grown man screaming in their face and swearing at them, but at this hotel we do expect guests to treat the staff with manners and not to be verbally aggressive. I can only reply back 'customer from hell' Kind Regards Laura Thynne Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Laura on 11 Apr 2018
Dear Guest Thank you for taking the time to make a review of the hotel. If you could please contact the hotel so that we can find out the problems you had with your stay and look into it further Kind Regards Laura Thynne Hotel Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Laura on 13 Mar 2018
Dear Guest Thank you for your kind review of the hotel, i'm glad to see you enjoyed your stay and we look forward to welcoming you back at some point in the future. Kind Regards Laura Thynne Hotel Manager

2/10 Terrible

Catherine

Disliked: Cleanliness, property conditions & facilities, room comfort
2 lights didn't work, door handle was off, kettle was dirty, no mattress protector only a thin sheet. Turn out we had been put into an out of order room even though we paid extra for a deluxe room. Didn't have time to query it at the time as we were rushing straight out.
Stayed 1 night in Feb 2018

10/10 Excellent

LilP, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Perfect for my stay in Newcastle! Glad that I booked this hotel, the bed was small but so comfy. The staff were friendly and the room was lovely and clean. Absolutely no problems!
Stayed 1 night in Jan 2018
Response from Laura on 13 Mar 2018
Dear Guest Thank you so much for your kind review of the hotel. I'm happy to hear you enjoyed your stay and found our staff friendly and accommodating Kind Regards Laura Thynne Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2018
Response from Laura on 13 Mar 2018
Dear Guest Thank you for your review, we hope to see you again in the future Kind Regards Laura Thynne Hotel Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newcastle
Short stay excellent location above a good bar
Stayed 1 night in Jan 2018
Response from Laura on 13 Mar 2018
Dear Guest Thank you for your review and i'm glad you enjoyed your stay Kind Regards Laura Thynne Hotel Manager

6/10 Okay

Rachael, West Yorkshire

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were lovely, room - tired and uncomfortable
The staff were lovely and very welcoming on our arrival. We were situated on the 3rd floor and unfortunately the lift was broken - a bit annoying when the key didn't then work so we had to head back to reception. The room on first impression was a little tired but it was clean with plenty of towels, tea and coffee facilities, iron, hair dryer and lovely toiletries. However trying to sleep was a different matter. The bed was made up of two single beds however the duvet was not big enough to cover the whole bed and meant by other half ended up sleeping on the crease in the middle. Overall,I probably would stay here again for the price as it was a bargain for the facilities and location.
Stayed 1 night in Jan 2018

6/10 Okay

Mrs Kannika

Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Keith, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city close to everything
Bit noisey during the night on sat ,guest coming in pissed
Stayed 1 night in Jan 2018

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was fine for me
Stayed 1 night in Jan 2018

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018