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Reviews of Kensington House Aparthotel

4 out of 5
Kensington House Aparthotel
5 Osbourne Road, Jesmond, Newcastle-upon-Tyne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 65 out of 97 reviews" "
Rating 8 - Good. 22 out of 97 reviews" "
Rating 6 - Okay. 4 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay with family
The apartment was scrupulously clean. We've stayed here three times over the last couple years and they have always been really clean. The deco is modem and still in excellent order. Parking is great..right on the front door and it's only a short walk into the city..a fantastic place to stay when visiting the city
Stayed 3 nights in Aug 2020

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Jamila

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Barb, Dunedin NZ

Travelled with partner
Liked: Cleanliness
Good location in leafy suburb of Jesmond. 10-15 minute walk to several excellent restaurants, 15-20 minute walk to central city, Metro Station nearby. Parking on-site. Check in was stressful - all done by phone and codes. Very little information on Newcastle in room regarding where to find restaurants, shops, transport options, etc. Receptionist/security available only 8pm-8am so no-one to ask. No instructions for washing machine/dryer.
Stayed 5 nights in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No longer a great place to stay :(
We have stayed here many times before and have been very happy on each occasion - hence returning - but after our recent stay, we will not be visiting again. The ownership of the apartments had changed a few weeks prior to our stay and so on arrival we found that there was no-one to welcome us and check us in, no 24 hour reception, no complimentary breakfast service (as there always had been), no sky TV (as there always had been), no free parking (as there always had been) and no servicing of the apartment, so our tea, coffee, toiletries, loo roll etc were not replenished. We could however, have a breakfast hamper for £19 and have the room serviced for £25! Worst of all we weren't advised of any of this in advance to be able to change our booking, so all the free services we expected, we didn't receive. The owners claim that you have all the convenience and service of a hotel but this simply isn't true - there is actually no service at all! I complained to Hotels.com and they fobbed me off saying I should contact Dream Apartments direct, but on doing this, I have been ignored and they have even had the grace to reply to me about our experience. Do beware when reading Tripadvisor or hotels.com reviews that anything posted before May 2019 is not an accurate reflection of the service you will now receive and the experience you will have when staying here. We are really sorry about this change of service as we have always loved staying here, but won't do so again.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Well appointed apartment. Everything provided for a comfortable stay. Kitchen v well equipped . Very friendly & helpful reception staff. Unfortunately there was a continuous loud drone from the hot water tank sited in cupboard adjacent to the bedroom which did affect sleep.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Tv didn't work, marks on the walls, basement flat so no previsy through the windows
Stayed 2 nights in May 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing apartment
Amazing apartment hotel with lots of space, and lovely little touches which made us feel at home. We also left something at the hotel which was very kindly sent back to us, thank-you. We will definitely be staying again!
Stayed 3 nights in Apr 2019
Response from Reception on 16 Apr 2019
Thank you for your kind review , we are delighted you enjoyed your stay with us and that your left property reached you . Kind Regards Ruth Nee Reception manager

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, taxi ride close to everything. Clean and spacious room. Even put some milk and water in your fridge for you. Sky sports also on tv was a big plus while waiting to go out.
Stayed 1 night in Mar 2019
Response from Reception on 11 Mar 2019
Thank you for your kind review , we are delighted you enjoyed your stay with us and hope to see you again . Kind Regards Ruth Nee Reception Manager

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Reception on 15 Feb 2019
Thank you for your review . Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stlylish apartment with great transport links
We thoroughly enjoyed our stay here, the apartment was very comfortable and stylish and well equipped. The staff were friendly and helpful. The apartment is very close to Jesmond Metro station and the town centre is in easy reach if you fancy a walk. The hotel is a little to the south of the main restaurants and bars in Jesmond but the plus side was that it was very quiet. I would recommend this for people like us who were looking for somewhere comfortable to stay for a weekend visit. It would be ideal for someone staying a bit longer, either for leisure or work.
Stayed 2 nights in Feb 2019
Response from Reception on 6 Feb 2019
Thank you for your kind review , we are delighted you enjoyed your stay with us and hope to see you again . Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent New Year Stay
This was our second New Year stay and again we loved it. The apartment was very clean and the service excellent, as both were last year. The apartment offers all you will need for a few days stay with really nice touches like the breakfast goodies and free parking and wifi. The apartment is ideally located for all that Newcastle and Jesmond have to offer and the metro couldn't be handier! We will be returning again next New Year, if not before!
Stayed 6 nights in Dec 2018
Response from Reception on 11 Jan 2019
Thank you for your fantastic review, we are delighted you enjoyed your stay with us and look forward to seeing you again. Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Reception on 28 Dec 2018
Thank you for your kind review. Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for University visits
Great place for the money, right opposite Jesmond Metro station, so easy access to town center. stayed while visiting our son at University.
Stayed 1 night in Dec 2018
Response from Ruth Nee on 4 Dec 2018
Thank you for your kind review , we look forward to seeing you all again. Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with spacious clean rooms.
Plenty of parking, friendly reception staff and large clean rooms. Only minor gripe was that the milk in the fridge was a couple of days out of date so i couldn't eat the complementary cereal before heading out.
Stayed 1 night in Nov 2018
Response from Ruth Nee on 22 Nov 2018
Thank you for your kind review. We apologise that the milk was out of date. If you had informed Reception we would have happily replaced it for. KInd Regards Ruth Nee Reception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from reception on 6 Nov 2018
Thank you for your kind review . Kind Regards Reception

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good sized well equipped apartment. Second visit and this time the level of cleanliness seemed to have declined. Spot of blood on the duvet cover and the throw was filthy, couldn't wait to get it off the bed.
Stayed 3 nights in Oct 2018
Response from ruth on 23 Oct 2018
Good Evening Thank you for your review . I am sorry to hear you had problems with the Housekeeping standards , this is not the standard we would want and will look into .Kind Regards Ruth Nee Reception Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for the university, next to Jesmond metro. 20 minutes walk to city centre. Helpful staff.
Stayed 3 nights in Sep 2018
Response from ruth on 3 Oct 2018
Thank you for your kind review. Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kensington House
Fabulous from check in to check out spacious - high spec apartment excellent location
Stayed 1 night in Jul 2018
Response from Ruth Nee on 1 Aug 2018
Thank you for your review . Kind Regards Ruth Nee Reception Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noisy and too hot - poor communication
The road noise throughout the night was intolerable. Had I had the ability to drive 2 hours home at 4 a.m. to get some sleep, I would have done. The double glazing is ineffective in this room. I had at best 3 hours of sleep due to the constant and disruptive sound of the city, impacting on our planned trip home. Furthermore, our overnight stay was made even more uncomfortable because of a lack of consideration to customers. I do not understand that whilst the country is in the middle of a heatwave, why the bed is fitted with a winter duvet, I could not find any other bedding, and no provision of a fan. The latter would not only have assisted with creating airflow within the room but would have also provided an element of white noise to drown out the excessive road noise. After emailing the establishment of these issues, I was told that it was my fault I didn’t bring these issues to the attention of the night porter, so that in the middle of the night he could have brought up a fan, a thinner duvet and put me in the room that was locked in our apartment. How disruptive! I have an idea, why doesn’t the establishment advise customers in the handbook that has an inventory of every piece of cutlery and tea towel or better still, put you in the quieter room upon registration. Really poor and inappropriate communication!
Stayed 1 night in Jul 2018
Response from Reception on 2 Aug 2018
We are sorry you did not enjoy your stay.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Ruth Nee on 27 Jun 2018
Than k you for your review

10/10 Excellent

K.M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling like at home
We arrived a little bit early but arrangements were made for us to get in. It was next block the building we actually staying.Spacious space and 2 double room for one night. The living room and the open kitchen just look like at home feeling and would be worth for a longer stay. Location is great only 3 metro stop from central train station and 3 mins walk to there but I am not sure any shop around or not.Just doing your shopping before check in if you prefer cooking. However quite noisy in the morning when the traffic start and the check out time too early at 11 am after a nice night out in the concert, would like to have more time to have my lunch first before leaving. Otherwise I would rate for 4.5 as my children enjoy the stay and I have my own privacy.
Stayed 1 night in Jun 2018
Response from ruth nee on 16 Jun 2018
Thank you for your review , we are delighted your children enjoyed their stay . 11am is our usual checkout time but if you had contacted reception to enquire about a later departure this may have been possible for an additional charge.

10/10 Excellent

Bev, Worcs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City accommodation
Easy to find, loads of parking. Easy access to City centre in taxi (£5). Accommodation clean, well equipped. Modern and comfortable. Staff were friendly and honest! Left phone on check out and recieved a phone call to say it had been found . Thank you
Stayed 1 night in May 2018
Response from Ken House on 14 May 2018
Thank you for your kind review .We are delighted you enjoyed your stay . Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thank you for taking the time and reviewing Kensington House Gillian Hall General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Thank you for your review

8/10 Good

CAG, Canada

Liked: Cleanliness, property conditions & facilities
great location and close to public transit
The location was excellent for us. Metro right across the street and within walking distance of the universities,city centre, restaurants etc. Apartment was well stocked and breakfast items were provided. We had a requested a one bedroom but were rather surprised to have a 3/4 bed for two adults (the room could easily accommodate a King). After day three we contacted the office about our lack or comfort with this bed and were told that they would make up the King in a room that had been locked to us. Unsure why we didn't have this to begin with? Overall, the beds and linens were not comfortable and not in line with "luxury," rental. We found the evening and week end staff pleasant and accommodating. Enjoyed our stay and would recommend but would look at bed situation in more detail prior to booking.
Stayed 6 nights in Oct 2017
Response from Reception on 26 Oct 2017
Thank you for your review, we are glad you enjoyed your stay with us.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Thank you, we are delighted you enjoyed your stay with us and hope to see you again. Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, quiet place.
Great experience. Hotel staff did our wash at no charge. Very spacious and comfortable.
Stayed 3 nights in Aug 2017
Thank you for your kind review , we are delighted you enjoyed your stay with us and we will hopefully see you again in the future. Kind Regards Ruth Nee Reception Manager

10/10 Excellent

hazel, stonehaven, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, 15 minute walk from centre
Lovely place to stay, nice friendly, helpful staff, only downside would have liked a king size bed
Stayed 2 nights in Aug 2017
Response from Ruth Nee Reception Manager on 16 Aug 2017
Good Morning Thank you for your review , we do have some apartments with King size beds . If you require one please request this when you next stay with us.

10/10 Excellent

Lyn, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Apartment near city
We only had 1 night here but we're very comfortable We had 3 adults in a big 2 bedroom apartment with great, modern kitchen for cooking dinner. 10/10
Stayed 1 night in Jul 2017
Response from Ruth Nee Reception Manager on 14 Aug 2017
Good Morning Thank you for your kind review, we do have some apartments with dining tables and chairs in them . If required please request when you next book with us and we will do our best to accommodate you.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning apartment, close to jesmond and centre
Easy to find location, within walking distance of bars and restaurants of jesmond and next to metro station which takeaway you into town centre in about 5 mins- close enough to walk to centre as well if you like walking. Absolutely beautiful apartment, 2 double bedrooms which both had patio doors leading onto a small private patio area with table and chairs. Modern bathroom suite and very well equipped kitchen, complete with complimentary items such as water, milk, cereal, tea and coffee. £100 cash deposit is required on arrival, this has to be cash despite it saying card on the booking information, however there is a cash point directly across the road. Good amount of on site parking.
Stayed 1 night in Jun 2017
Thank you for your kind review , we look forward to seeing you again. Kind Regards Ruth Nee Reception Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed room. Very clean and quite at night. Overall, great value!
Stayed 1 night in May 2017

10/10 Excellent

Ron , Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to all amenities
Spent a couple of nights there and could not have been happier. Car parked at the door and city centre within short walking distance. Metro station very close if needed. Would definitely stay again, and highly recommend it to anyone wanting or needing to spend time in Newcastle.
Response from ruth nee on 20 Apr 2017
Thank you for your kind review , we are delighted you enjoyed your stay with us and look forward to seeing you again soon

10/10 Excellent

Mandy, N Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant find
Been visiting our daughter in Newcastle for 5 years now and wish we had found these apartments earlier. Spacious, clean, good location and helpful staff. Great to have the extra space and beautifully decorated and comfortable. Pity she's moving from Newcastle soon or we would def have used again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Friendly staff. Just perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Dec 2016
thank you for your kind review

10/10 Excellent

lesley, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment very close to city centre.
Staff extremely friendly and helpful. Everything you need for an apartment stay. Apartment was as described. High standard of cleanliness.Close to city centre, but just far enough away to be able to relax and chill. Would definitely stay again and highly recommend.
Response from ruth nee on 28 Jul 2016
Thank you for your kind review , we don't have air conditioning as too be honest it isn't often needed in the north east . We are delighted that you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 Excellent

Shaun, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic Weekend
We arrived earlier than expected and even though the check in wasn't until 3pm the staff went out of their way to have the room ready. Clean spacious modern & comfortable & in easy reach of the town centre. A most enjoyable stay
Response from ruth on 8 Jun 2016
Thank you for your kind review , we are pleased you enjoyed your stay with us for the Rugby . We hope too see you again in the future .Kind Regards Ruth Nee Reception Manager

8/10 Good

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weeken in the toon
Pleasantly suprised with large modern apartment . Comfy bed and well equipped kitchen. Pillows a little firm for me but that's personal choice. Disappointed no coissonts for breakfast or even bread for toast.staff very helpful and quickly dealt with a small problem. Overall I would definitely stay again.
Response from KenHouse on 10 Mar 2016
Thank you for your kind review , i hope the lack of croissants did not impact on your stay . We are trying to source a new supplier. We hope to see you again next time you visit Newcastle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable hotel in an excellent location

10/10 Excellent

David, Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite place to stay
This place is home from home when I visit from work.

10/10 Excellent

Iain, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
North star
Beautiful accommodation affording both luxury and privacy. The spacious living area allowed the family room to relax and dine in comfort. The bedrooms are well furnished, comfortable and the whole ambience of the premises exudes taste and quality.

8/10 Good

Verity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and was in a great place for metro centre and Newcastle town centre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
These apartments were a great find. Within walking distance to the city centre and all the bars and restaurants in jesmond. They were clean and tidy and the beds very comfortable. The staff were friendly and helpful. I would definitely recommend Kensington house and would stay there again.
Response from Ruth Nee Reception Manager on 22 Oct 2015
Thank you for your kind review , we are pleased you enjoyed your time with us and look forward to seeing you again when you are next in Newcastle .

8/10 Good

Rong, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a family
Hotel staff is extremely friendly, with an around the clock service. House-keeping is timely. The location is close to a lot of things in Newcastle. The apartment is spacious, with furniture that offers basic comfort. What we found particularly useful is the full range of cooking facilities: you could cook full meals for the entire family.
Response from Ruth Nee Reception manager on 22 Oct 2015
Thank you for taking the time to review us , we are pleased you enjoyed your time with us and made full use of the equipment provided.

8/10 Good

Mark, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location - Quiet
Apartments are a short walk from the city centre and quiet. Lots of free parking and plenty of space inside the apartment. A small welcome pack is provided.
Response from ruth on 26 Dec 2015
Thank you for your review , we look forward to seeing you again when you are next in Newcastle

10/10 Excellent

claire, North west

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartments
Wonderful place to stay. Friendly staff and very helpful. Free on site parking. Very modern rooms with everything that you could need and a few extras. Will come again.
Response from Ruth Nee Reception Manager on 22 Oct 2015
Thank you for your kind review , we have noted your comment about the lighting above the mirror . all suggestions are welcome.