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Reviews of Hotel du Vin & Bistro Newcastle

4 out of 5
Hotel du Vin & Bistro Newcastle
City Road, Newcastle-upon-Tyne, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 519 out of 745 reviews" "
Rating 8 - Good. 158 out of 745 reviews" "
Rating 6 - Okay. 41 out of 745 reviews" "
Rating 4 - Poor. 17 out of 745 reviews" "
Rating 2 - Terrible. 10 out of 745 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Shauna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No elevators. Hauled luggage 3 flights of stairs. No help offered. Claims to have free parking. That’s only very limited and you have to be there first. We had to pay and haul our stuff up cobbled streets! However, room was amazing!!!!! Food was great! Can’t say enough good about the suite!
Stayed 1 night in May 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, the different rooms and the staff are brilliant and helpful, it makes it a special treat. The only downside is the parking fir such a large hotel the parking facilities are very limited.
Stayed 1 night in May 2024
Response from Andy on 21 May 2024
Thank you for your review and top marks.Parking is limited when full and we do mention this on the website. There is a lot of local parking to the hotel. Regards

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish, comfortable and a beautiful setting. What more do you need
Stayed 3 nights in May 2024
Response from Andy on 21 May 2024
Thank you for top marks Darren.Regards

10/10 Excellent

Lyndsey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely place to stay, staff are very welcoming and friendly. Loved the room we stayed in with free standing bath and comfy bed. Only issue for me was the dustiness of the room. We will definitely be back again to stay and dine.
Stayed 1 night in Apr 2024
Response from Andy on 15 Apr 2024
Thank you for your review Lyndsey and sorry for any short comings on the room.Looking forward to having you stay again. Regards

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Andy on 3 Apr 2024
Thank you for top marks Catriona Regards

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely LOVE this hotel!! Stayed here quite a few times already and every time my stay is fantastic. The rooms is very unique and beautifully decorated , amazing beds and always a bath that’s a statement- classy. The staff , especially Jonathan ( General Manager) , is so incredibly welcoming and no request is too much. By far the best hotel in Newcastle!
Stayed 2 nights in Mar 2024
Response from Andy on 3 Apr 2024
Thank you for your review and some wonderful comments about your stay and in particular Jonathon on reception.Kind Regards

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andy on 21 Mar 2024
Thank you for 5 out of 5 Catherine Regards

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful setting in great former industrial building renovation with views over the Tyne. Far enough away from centre of town to be quiet, but still walkable to get to the centre.
Stayed 2 nights in Mar 2024
Response from Andy on 8 Mar 2024
Thank you so much for your review. You will be surprised how many negative reviews we get about the location in relation to the city centre so to get this one is refreshing. Hopefully see you again soon.Regards

10/10 Excellent

Jan

Stayed 1 night in Feb 2024
Response from Andy on 21 Mar 2024
Thank you for your review and top marks. Regards

10/10 Excellent

Nichola

Stayed 1 night in Feb 2024
Response from Andy on 25 Feb 2024
Thank you for your review and top marks Nichola.Regards

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Du Vin 18.2.24
Amazing room, we had one of the junior suites for our stay. One disappointing aspect was we’d decided to have the taster menu only to be told this needed to be pre-ordered but we couldn’t find any information on the menu to support this. Other than that fabulous food and wine during our evening meal in the bistro and breakfast was excellent too.
Stayed 1 night in Feb 2024
Response from Andy on 20 Feb 2024
Thank you for your review although I’m disappointed to read the comment about the tasting menu as this shouldn’t be the case and it should be available all the time. I will take this up further and please accept my apologies.

8/10 Good

Mark

Stayed 1 night in Feb 2024
Response from Andy on 21 Mar 2024
Thank you for your review Mark. Without any comments I can’t comment on the reduced mark. Please reach out if that’s anything to discuss. Regards

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andy on 20 Feb 2024
Thank you for top marks Victoria

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay in a lovely hotel , clean and tidy, staff were great.
Stayed 1 night in Feb 2024
Response from Andy on 20 Feb 2024
Thank you for your review and some lovely comments. Regards

10/10 Excellent

philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Andy on 20 Feb 2024
Thank you Philip for top marks. Regards

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning building, stylish interiors, friendly staff & close to one of the best pubs in Newcastle!
Stayed 1 night in Feb 2024
Response from Andy on 6 Feb 2024
Thank you for your review and delighted you had a great time and we were close to your favourite pub. Regards

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional room, hotel & staff:)
Incredible all round. I booked a junior suite, it was for my anniversary. I notified the staff and they really were exceptional making us feel special with a beautiful room, some Lindt chocolates and free cocktails. Everyone was so engaging, especially Jonathan who greeted us and checked us in. Stunning hotel, great location, beautiful rooms, fantastic staff. What more could you want! I will be back :) thanks
Stayed 1 night in Jan 2024
Response from Andy on 6 Feb 2024
Thank you for your review. Delighted you had a wonderful time and thank you for the name mention with Jonathon. I’ll make sure he’s aware.

10/10 Excellent

Emma

Stayed 1 night in Jan 2024
Response from Andy on 28 Jan 2024
Thank you for top marks Emma. Regards

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a (modestly priced) upgrade and our room was delightful with a lavatory on the same floor as the bed and a beautiful Victorian bath and excellent rain shower in a huge cabinet on the gallery. We particularly like the decor throughout the hotel and were impressed by the breakfast. I imagine the central courtyard would be very pleasant in summer.
Stayed 1 night in Jan 2024
Response from Andy on 28 Jan 2024
Thank you for your review and your kind comments. We do find we have some lovely rooms so delighted you enjoyed yours. The terrace is beautiful in the summer months and breakfast on there is lovely. Regards

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Well done
Great experience yet again. Great location, welcoming staff and everything you'll need.
Stayed 1 night in Jan 2024
Response from Andy on 28 Jan 2024
Thank you for top marks and a lovely review Paul.It’s very much appreciated and hopefully see you again soonRegards

4/10 Poor

John

Travelled with group
Disliked: Staff & service
Poor
We felt the room was very average for the price paid. The service at breakfast this morning was poor. Service very slow. Waited 30 mins for a cup of coffee before getting my own from the coffee machine and waited 30 mins before breakfast order was taken. Clearly not enough staff to cater for the demand. Wouldn't recommend to a friend.
Stayed 1 night in Dec 2023
Response from Andy on 8 Jan 2024
I’m sorry to hear this John and that you waited an hour to order which seems a long time.This is against all the other reviews we have for breakfast as we pride ourselves on great service and looking after our guests. I’m hope this review reflects your honest views.Regards

10/10 Excellent

Michael

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff went out of their way to solve a couple of snags
Stayed 1 night in Dec 2023
Response from Andy on 30 Dec 2023
Thank you Michael for your review and your kind comments. I’m pleased we could solve any issues you had.Regards

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort
Stayed in this hotel a lot it is looking tied and needs a revamp.
Stayed 1 night in Dec 2023
Response from Andy on 30 Dec 2023
Thank you for your review. We work hard to keep the hotel looking amazing and most feedback reflects this hard work and effort from the team. I’m sorry you felt your stay was lacking.Regards

10/10 Excellent

lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, perfect stay as always, cant praise staff enough.
Stayed 2 nights in Dec 2023
Response from Andy on 23 Dec 2023
Thank you for top marks Lorraine Kind Regards

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, room comfort
Great boutique hotel, lovely stay, but no parking
The rooms are really lovely and beds are comfortable, it's a nice place to stay and a unique experience with the double level bathrooms with standing bath. Downsides are the bath wasn't totally clean and had black stuff in it, and there was a lot of noise being close to the entry/stairs. Parking is also very limited and not monitored which isn't included on the listing. There is street parking at cost and with time limits around the corner but the area isn't great for this, the staff did try to alleviate concerns but came across as quite condescending. I wouldn't bring a car here if at all possible. The service in the bar was a bit slow but was very good, staff were attentive and quick to sort things out. It's a good night for a luxurious stay.
Stayed 1 night in Dec 2023
Response from Andy on 11 Dec 2023
Thank you for you review although some aspects are a little confusing.There is car parking that is covered by CCTV and has 2 walks during the day and 2 walks during the night. This means that to date there’s been no issues with the parking and our guests. The parking is limited but this is mentioned on the website. There is also additional street parking locally that you mention. The black spots are just elements in the water that come from the location but this is rare and is no harm whatsoever. That baths are cleaned daily. The service from staffs good from your review but apologies if there were some elements that took longer than others. Regards

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andy on 11 Dec 2023
Thank you Emma for top marks Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect quiet spot of 48hrs work in Newcastle. Easy going professional staff in a classy but down to earth environment. I’d go again.
Stayed 1 night in Nov 2023
Response from Andy on 28 Nov 2023
Thank you Richard for your review. I’m pleased you had a great 48 hours in Newcastle. Hopefully see you again soon and please reach out if we can do anything for you for your next stayRegards

10/10 Excellent

Liam

Stayed 1 night in Nov 2023
Response from Andy on 23 Dec 2023
Thank you for top marks Liam.Regards

10/10 Excellent

emma

Stayed 1 night in Nov 2023
Response from Andy on 28 Nov 2023
Thank you Emma for top marks.

10/10 Excellent

Alison

Stayed 1 night in Nov 2023
Response from Andy on 13 Nov 2023
Thank you Alison for top marks Kind Regards

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always on top form
Never ever disappointed when staying here. Staff hotel and rooms are always superb.
Stayed 1 night in Nov 2023
Response from Andy on 13 Nov 2023
Thank you for your review Paul and the top marks. It’s very much appreciated.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Andy on 13 Nov 2023
Thank you for your review Brian and top marks.Kind regards

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel; we had a really nice and large room. The dinner we had was excellent, as was breakfast next morning. Lovely place and would be more than happy to stay again.
Stayed 1 night in Nov 2023
Response from Andy on 7 Nov 2023
Thank you for your review and some lovely comments as well. I’m delighted you enjoyed dinner and hopefully see you again soon.Regards

8/10 Good

Steve

Stayed 1 night in Oct 2023
Response from Andy on 7 Nov 2023
Thank you for your review.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebratory Night Away
Celebratory night away following Champagne Afternoon Tea at the hotel, Views from the bedroom of the Tyne were breathtaking Check in managed efficiently Service by friendly and efficient staff in Bistro was very good. Well organised and quickly served breakfast Our only problem was the lack of parking nearby largely due to it being a converted industrial building
Stayed 1 night in Oct 2023
Response from Andy on 7 Nov 2023
Thank you for your review and your comments.We do have limited parking on site as we state on the website but there is lots of parking locally. Hopefully see you again soon.Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andy on 1 Nov 2023
Thank you for top marks Paul.Kind Regards

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, and staff friendly. Lounge/bar area was very comfortable and relaxing to sit and have a drink. The room was amazing, looked very impressive and very clean and comfortable.
Stayed 1 night in Oct 2023
Response from Andy on 1 Nov 2023
Thank you for your review and some lovely comments regarding your stay. Regards

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from Andy on 1 Nov 2023
Thank you for your review and top marks Adam.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andy on 1 Nov 2023
Thank you for your review.

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great way to end a busy day. Lovely, comfortable room to relax in before a great nights sleep.
Stayed 1 night in Oct 2023
Response from Andy on 25 Oct 2023
Thank you for your review and top marks. Hopefully see you again soon.Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tasty
Have no complaints at all. Great value. Found hotel unique and interesting design and layout. Clean and comfortable. Both meals we had were very good.
Stayed 1 night in Oct 2023
Response from Andy on 25 Oct 2023
Thank you for your review and I’m pleased you enjoyed the Bistro as well.Regards

10/10 Excellent

Sasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Andy on 25 Oct 2023
Thank you for top marks.Regards

10/10 Excellent

Gillian

Stayed 2 nights in Oct 2023
Response from Andy on 25 Oct 2023
Thank you for too marks.

8/10 Good

Rachael

Stayed 1 night in Oct 2023
Response from Andy on 25 Oct 2023
Thank you for your review Rachael.Regards

6/10 Okay

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful conversion & repurposing of an old building in the Hotel du Vin individual style, particularly liked the courtyard and open air eating/ drinking option. Bar is pleasant with great cocktails. Room was fine but could do with updating soft furnishing…. toilet didn’t work well & broke on final morning.
Stayed 2 nights in Oct 2023
Response from Andy on 9 Oct 2023
Thank you for your review. I’m sorry to toilet has impacted the review so much for what seems a great stay. We have an on-site maintenance team on hand to fox any problems when they arise so please just let us know. Hopefully see you again soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely bedrooms and unique general decor. Friendly and helpful staff. A very luxurious feel but it was not alienating. Very good quality breakfast.
Stayed 1 night in Oct 2023
Response from Andy on 9 Oct 2023
Thank you for a lovely review and some lovely comments about the team.Hopefully see you again soon. Regards

10/10 Excellent

LES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Treat
Brilliant Hotel, Brilliant Staff. Second visit this year.
Stayed 1 night in Oct 2023
Response from Andy on 9 Oct 2023
Thank you so much for top marks and a lovely review. Always great to get glowing comments about the team.Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
I picked this hotel purely on the reviews on Hotels.com and wasn't disappointed. We arrived about 12 noon and were given an early check-in (rather than 3pm). Car parking on site is limited, but there's plenty of other options nearby. Room was exactly as described / pictured on the website. We only ate breakfast at the hotel which was excellent. I'd highly recommend this hotel to anyone.
Stayed 1 night in Sep 2023
Response from Andy on 29 Sept 2023
Thank you for your review and some wonderful comments. I’m pleased you had a wonderful time. We look forward to seeing you again soon.Regards

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms, amazing food, fantastic hotel will definitely be back
Stayed 1 night in Sep 2023
Response from Andy on 29 Sept 2023
Hi KylieThank you for top marks and a lovely review. I’m delighted you had a great time.RegardsAndy

10/10 Excellent

emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Andy on 22 Sept 2023
Thank you for too marks Emma. I really appreciate it. Regards