Room, 1 Queen Bed, Accessible | Minibar, in-room safe, soundproofing, iron/ironing board
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Reviews of DoubleTree by Hilton Hotel Newcastle International Airport

4 out of 5
DoubleTree by Hilton Hotel Newcastle International Airport
Woolsington, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1004 reviews" "
Rating 8 - Good. 287 out of 1004 reviews" "
Rating 6 - Okay. 68 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport
Stayed 1 night in May 2024

10/10 Excellent

Christine, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is within a 2 minute walk of NCL airport. Our room was very clean, well appointed, with a comfortable bed. Both the bar and restaurant provided very good meals for a reasonable price. The front desk staff were friendly and helpful when we arrived a little before check in time.
Stayed 2 nights in May 2024

10/10 Excellent

Philip

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Another enjoyable stay
Stayed 1 night in May 2024
Response from Reservations on 23 May 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the not so distant future!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few times and very well presented & convienient
Stayed 1 night in May 2024
Response from Reservations on 15 May 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the not so distant future!

10/10 Excellent

Lynne, Hamilton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to spend our last night of travel.Train was accessible to go back into Newcastle for one last evening at the pub with family. We were a one minute walk to airport and rooms were comfortable. We had asked for early check in which wasn’t ready but one room was ready and we stowed all luggage in that room . Good food and drinks!
Stayed 1 night in May 2024
Response from Reservations on 15 May 2024
Thank you for your feedback! We hope to have you stay with us again at The DoubleTree in the not so distant future!

10/10 Excellent

Andrea, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent with easy access to airport. Staff lovely. Qiet, comfortable, clean.
Stayed 1 night in May 2024
Response from Reservations on 13 May 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree in the not so distant future!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in May 2024
Response from Reservations on 13 May 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree in the not so distant future!

2/10 Terrible

brian

£30 room charge without consent ? , never again
Stayed 1 night in Apr 2024
Response from Reservations on 13 May 2024
Thank you for your feedback, if there is anything you would like to discuss regarding your stay please contact us directly as we would like to know your thoughts & rectify any issues.

4/10 Poor

Emma

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 13 May 2024
Thank you for your feedback, if there is anything you would like to discuss regarding your stay please contact us directly as we would like to know your thoughts.

10/10 Excellent

scott

Travelled with family
Unbelievable how close the hotel is to the airport. 10 and a half rolly pollys and your there .
Stayed 1 night in Apr 2024
Response from Reservations on 6 May 2024
Thank you for your feedback & providing us with a laugh - note we do not recommend guests rolly polly into the terminal! We hope to welcome you back to The DoubleTree in the not so distant future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staf were more than helpful and very welcoming keep up the fantastic work
Stayed 1 night in Apr 2024
Response from Reservations on 6 May 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree in the not so distant future!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful evening. Runway view - added to the excitement of our holiday and perfect to walk to the airport. Super convenient
Stayed 1 night in Apr 2024
Response from Reservations on 24 Apr 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for airport
Stayed 1 night in Apr 2024
Response from Reservations on 24 Apr 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future!

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy check in following late night flight, very comfy bed, breakfast ok
Stayed 1 night in Apr 2024
Response from Reservations on 22 Apr 2024
Thank you for your feedback. We hope to welcome you back to The DoubleTree again in the near future.

8/10 Good

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, very clean however £20 for parking is unreasonable especially as a paying guest. Understand it’s near an airport but think paying guests should get a cheaper rate.
Stayed 1 night in Apr 2024
Response from Reservations on 22 Apr 2024
Thank you for your feedback, I have passed your comments on to the relevant departments. We hope to welcome you back to The DoubleTree again in the near future for a more satisfying stay.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 16 Apr 2024
Thank you for your feedback. We hope to welcome you back to The DoubleTree again in the near future!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is - I had to pay to park @ the hotel, that’s ridiculous. If you stay the night in the hotel your parking should be included
Stayed 1 night in Apr 2024
Response from Reservations on 9 Apr 2024
Thank you for your feedback! I've passed your comment onto the relevant department. We hope to welcome you back to The DoubleTree again in the near future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 10 Apr 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future!

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor breakfast.
Stayed 1 night in Apr 2024
Response from Reservations on 8 Apr 2024
Thank you for your feedback, I have passed on your comments to the relevant department. We hope to welcome you back to The DoubleTree again in the future.

6/10 Okay

Peter

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Comfortable hotel but food is overpriced and uninspiring.
Response from Reservations on 2 Apr 2024
Thank you for your feedback, I have passed on your comments to the relevant departments. We hope to welcome you back to The DoubleTree again in the near future for a better stay.

6/10 Okay

Ian

Travelled with partner
Disliked: Property conditions & facilities
A noisy plumbing system spoiled our overnight stay.
Stayed 1 night in Feb 2024
Response from Reservations on 1 Mar 2024
Thank you for your feedback. I'm sorry to hear your stay wasn't up to the standard we usually uphold. I have passed your feedback onto the relevant departments.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is as expected from a Hilton and very close to the airport
Stayed 1 night in Feb 2024
Response from Reservations on 29 Feb 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

8/10 Good

Charles

Travelled with family
Wonderful staff and excellent location for early flight. Nice restaurant on-site. The mattress was very firm and the interior of the room could use a refresh.
Stayed 1 night in Feb 2024
Response from Reservations on 29 Feb 2024
Thank you for your feedback! I have passed on your comments to the relevant departments. We hope to welcome you back to The DoubleTree again in the near future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations on 29 Feb 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

2/10 Terrible

Anthony

Stayed 1 night in Feb 2024
Response from Reservations on 29 Feb 2024
Hi Anthony, if you would like to contact the hotel directly to discuss any issues you had during your stay we would love to get some feedback. Thank you.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic place to stay the night before flying out of Newcastle airport. Very short, easy walk to the airport and clean, comfortable hotel with tasty food and helpful staff. Would stay here again and recommend to others!
Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
Thankyou for your lovely feedback! We hope to welcome you back to The Doubletree again in the near future!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The Doubletree again in the near future.

8/10 Good

Peter

Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The Doubletree again in the near future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The Doubletree again in the near future.

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reservations on 23 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reservations on 20 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The Doubletree again in the near future.

8/10 Good

James N

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Reservations on 20 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The Doubletree again in the near future.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reservations on 20 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The Doubletree again in the near future.

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Reservations on 20 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The Doubletree again in the near future.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for airport
Stayed 1 night in Jan 2024
Response from Reservations on 20 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The Doubletree again in the near future.

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 13 Feb 2024
Thankyou for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

4/10 Poor

Josh

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on 14 Feb 2024
Hi Josh, we would like to hear any feedback that you have as to why you felt your stay with us was poor, in order to improve our guest expectation. Please feel free to contact us directly.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location for flying out of NCL. Hotel was quiet and we enjoyed a bar meal the evening of our stay. Family room was ideal and my only complaint was that the wall sockets for charging were in random spots.
Stayed 1 night in Jan 2024
Response from Reservations on 12 Feb 2024
Thank you for your feedback! I have passed your comments onto the relevant departments. We hope to welcome you back to The DoubleTree again in the near future.

10/10 Excellent

Louise, Greenside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on 12 Feb 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

4/10 Poor

Gennine

Downstairs modern but bedrooms dated and cold. Was in an accessible room (wasn’t required) and the duvet was plastic and couldn’t comfortably have a shower because of handrails and seats. Great for those who require it of course. Headboard leather all torn. Not worth the money! Stay at the Premier Inn!
Stayed 1 night in Feb 2024
Response from Reservations on 9 Feb 2024
Thank you for your feedback. I'm sorry to hear you were dissatisfied with your stay. I've passed your comments onto the relevant departments.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 12 Feb 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

10/10 Excellent

Greg

Stayed 1 night in Feb 2024
Response from Reservations on 9 Feb 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

10/10 Excellent

Grant, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on 6 Feb 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
the food was great and the room was comfortable
Stayed 1 night in Feb 2024
Response from Reservations on 5 Feb 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future!

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 5 Feb 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future!

8/10 Good

Linda

Travelled with group
Lovely welcome. So close to Newcastle airport and local area. I was going to a funeral in Ponteland, not a holiday! Room very comfortable and soundproof. Had a nice meal in their restaurant.
Stayed 2 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thankyou for your feedback! We hope to welcome you back to The DoubleTree again in the near future.

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed we had definitely needs replacing as you can tell that some of the springs have gone. If you put the plug in the sink then it gets stuck so we had to call Maintainance, the shelf on the door of the fridge was broken and fell off as soon as you open it. Equally, the bar and restaurant have managed to run out of Sauvignon Blanc, this happened previously when I stayed here for 5 nights in May 2023, surely if you run out of Sauvignon Blanc the manager might think that this is a popular choice of wine and maybe order more?! There was a lovely chap in the restaurant, I think his name was Abdul, he was a brilliant waiter.
Stayed 2 nights in Jan 2024
Response from Reservations on 30 Jan 2024
Thank you for your feedback. I'm sorry to hear you were not satisfied with your stay. I have passed on your comments to the relevant departments in hope we can rectify these problems. I have also passed on your comment about our lovely waiter Abdul to the restaurant manager. Hopefully we can welcome you back to the DoubleTree again in the near future for a more comfortable stay.

6/10 Okay

Helen, Riehen

Liked: Staff & service
Disliked: Cleanliness
Rooms are desperately in need of renovation. Peeling paintwork around windows, scratched headboards, mouldy and dusty bathrooms. Staff did say they were going to be renovated, but no consolation to current guests. Beds very good and nice bedlinen & towels.
Stayed 1 night in Jan 2024
Response from Reservations on 30 Jan 2024
Thankyou for your feedback, this has been passed on to the relevant departments; we hope we can provide you a more comfortable stay with us in the future.

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bar area is lovely for a drink and meal
Stayed 1 night in Jan 2024
Response from Reservations on 30 Jan 2024
Thank you for your feedback! We hope to welcome you back to The DoubleTree again in the near future.