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Reviews of The Bluebird Motel

2 out of 5
The Bluebird Motel
995 Terminal Ave N., Nanaimo, BC

Reviews

6.8
Rating 10 - Excellent. 84 out of 524 reviews" "
Rating 8 - Good. 172 out of 524 reviews" "
Rating 6 - Okay. 141 out of 524 reviews" "
Rating 4 - Poor. 72 out of 524 reviews" "
Rating 2 - Terrible. 55 out of 524 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Alyssa

Travelled with family
Liked: Cleanliness, staff & service
Our last night there was a screaming child running around outside our room between 1130PM and12:30 AM and than continued to run wild on the balcony on the 2nd level which went on for another half an hr. We werent sure if they were guests or not but it was a very unpleasant end to our stay. I commend the housekeeper who we believe lives there, that came out and tried to difuse the situation the best she could. Other than that everything was enjoyable. We would have liked more service with towels, we had to find them a few times to removed used ones and get new ones. We were there for 6 nights.
Stayed 7 nights in Apr 2024

10/10 Excellent

Christina, Surrey

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay at the bluebird. I was so happy to find they supplied pots, pans, utensils, plates, etc.. I cant wait to stay there again :)
Stayed 2 nights in Mar 2024

10/10 Excellent

Melbert

Stayed 1 night in Mar 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to ferry, clean room and great service.
Stayed 1 night in Mar 2024

10/10 Excellent

richard ballantyne tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great I have stayed dozens of times good value
Stayed 3 nights in Feb 2024

10/10 Excellent

Gerid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super happy to find a place that allowed me to pay damage deposit in cash as I don't have a credit card. Was also super flexible with extending my stay another night
Stayed 2 nights in Feb 2024

6/10 Okay

Manpreet

Liked: Cleanliness, property conditions & facilities
Just ok
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from Dee on 5 Dec 2023
Thank you

8/10 Good

Darleen

Stayed 2 nights in Nov 2023

6/10 Okay

Sukhjinder

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we reached to the front office, the lady in the front had attitude and when I asked for a blanket- she was like “why”, unprofessional and need to improve customer service skills for paying customer.
Stayed 1 night in Nov 2023
Response from Dee on 5 Dec 2023
Sorry i was just confused that there was not a blanket in the room

8/10 Good

Dhanvinder

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dee on 5 Dec 2023
Thank you

10/10 Excellent

Shiva Kumar

Stayed 1 night in Aug 2023
Response from Dee on 5 Dec 2023
Thank you

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean space, nice staff
Stayed 1 night in Jul 2023

8/10 Good

Kathe

Travelled with group
Liked: Cleanliness, staff & service
One night so all good cuz we needed to sleep. The beds are fine, but pullout couch should be replaced
Stayed 1 night in Aug 2023

10/10 Excellent

Navin nair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

S

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Homeless encampment across the street and around the corner. Air conditioner NOISY!
Stayed 1 night in Aug 2023

6/10 Okay

Maja

Travelled with family
Liked: Cleanliness, staff & service
Old motel but decent place to stay
They accommodated us even if we were late for checkin due to closure of Hiway 4. We are so grateful for their service. Its an old motel that was not fully renovated but Its a decent place to stay.
Stayed 1 night in Aug 2023

6/10 Okay

Corinne

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service
Have to admit I had low expectations for this one-night, most other options were full stay. But the motel seemed recently refreshed. It is an older building so has some of the expected kinks (doors that stick, flooring that is separating from the tub etc) but the condition was pretty decent. The location was OK. Someone has put the effort in to make this a decent older motel.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Impressed
This hotel did not meet our expectations at all. The front desk staff were unfriendly, the front desk room smelled like smoke, the staff sat outside and smoked right by the stair entrance, the room smelled so unbearably like cleaning agent that it was hard to breath - even our food tasted like Pine-Sol after being in the fridge, the couch had stains on it, no blankets for the pull out bed were provided, the pull out bed was horrible to sleep on because the mattress was so thin, the bathroom needed significant repairs, the shower head was at chest height… I could go on. It was definitely not worth the money and we will not be going back.
Stayed 1 night in Jul 2023

6/10 Okay

Lei, CALGARY

Stayed 2 nights in Jul 2023

2/10 Terrible

Steven

Disliked: Staff & service, property conditions & facilities
terrible front desk service. people coming an going at all hours. i think a lot of drugs were being sold out of the place
Stayed 1 night in Jul 2023

6/10 Okay

Abe

Travelled with family
Disliked: Room comfort
Check in was good. Place was old but not in bad shape. Cloth couch and chairs were old and stained! We had a “Non smoking” room, but it was very evident that it had been smoked in and tried to cover it up with a heavy dose of deodorant spray!
Stayed 1 night in Jul 2023

6/10 Okay

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
A bit lower in price than other options, kitchenette, clean, clean and comfy bedding. Air conditioner works. Coffee machine works. Solid door lock. It's just not new or pretty. Minor maintenance needed such as bathroom door lock didn't catch the door jamb and shower always drips. It's smell upon entry was of harsh cleaning chemicals which was not pleasant (but i was happy it was clean!). Overall aesthetic is not beautiful or high quality. It's a motel.
Stayed 1 night in Jul 2023

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Motel is older and basic, but we found it to be very clean and the service was good. The kitchenette room that we had was very spacious.
Stayed 2 nights in Jul 2023

2/10 Terrible

Scott

Travelled with family
AC window unit blew cigarette smoke into room from group of people chain smoking and talking loudly from 5-11 pm.
Stayed 1 night in Jun 2023

6/10 Okay

yijan

Travelled with group
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
check in/out experience could've been improved. there was no review of amenities or wi-fi (I had to ask). we waited a while to check out as no one was at the counter. the pull out bed was surprisingly comfortable.
Stayed 1 night in Jul 2023

6/10 Okay

Derek, Grande Prairie

Business traveller
Liked: Cleanliness
The room was clean, newly renovated. It was what I expected. I would stay again.
Stayed 12 nights in Jun 2023

4/10 Poor

Payam

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The AC didn’t work well, the TV didn’t work, the toilet flush was not well, no closet to put the stuff in.
Stayed 1 night in Jul 2023

8/10 Good

CHADI

Stayed 1 night in Jun 2023

6/10 Okay

Yuki

Travelled with family
Disliked: Staff & service
Stuff was not friendly at all. We stayed two night, whenever I saw her she was smoking outside. Booked family room for five of us but only three pair of towels in the room. ( this happens any hotels I don’t know why) Sofa bed was terrible. I felt the metal frame over the mattress, got my back hurt. Only the location was perfect. It was located just between the ferry terminal and our destination. McDonald’s, Burger King and Starbucks meat by.
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff and over-all a great place to stay! Thanks for having us!
Stayed 3 nights in Jun 2023

10/10 Excellent

Helen

Stayed 1 night in Jun 2023

2/10 Terrible

Cheryl, Campbell River

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This motel is not like it appears in the pictures. They do not clean it very well at all. We slept on top of our bed with our own blankets (which I’ve never done before). There was a Gatorade bottle under our bed that was from previous guests. There was a hair in the drawer. The outlet wasn’t covered. The curtains were barely curtains, we hung our beach towels up for shade. Every time the ac unit’s fan went on the lights would flicker. There was a stain on the side of my sons bed. The fold out couch is basically a foamy and you feel every rod in the frame. No bedding was provided for the pull out couch until we went down and asked for it. The couch looked like it was picked up from the side of the road. Just wanted to check out and leave first thing so I informed the front desk about the Gatorade bottle u dear the bed and that it was dirty. She said sorry and I left as I had kids in the car and a place to be. Contacted Expedia about the issues asking for some money back but the motel refused as they said I didn’t complain. Sorry, next time I’ll miss my appointment and upset my kids to cause a scene. I have pictures and a video to back up all my findings. I will be contacting the health and safety board as this motel cannot be up to code.

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dee and her crew are amazing, very accommodating!
Stayed 1 night in Apr 2023
Response from Dee on 27 Apr 2023
Thank you so much for your kind words, we hope to see you again.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very clean and comfortable room with a kitchen. Super friendly staff, and very helpful. Close to amenities. We will stay here again.
Stayed 1 night in Apr 2023
Response from Dee on 23 Apr 2023
We are so glad you enjoyed your stay and look forward to serving you again in the future

10/10 Excellent

Cary

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean, cheap and comfortable.
Stayed 1 night in Mar 2023
Response from Dee on 23 Apr 2023
Thank you for choosing to book with us we are glad you enjoyed your stay

10/10 Excellent

Jess

Stayed 1 night in Feb 2023

8/10 Good

Willy

Liked: Staff & service
nice people
Stayed 1 night in Feb 2023

10/10 Excellent

Layne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suite
Stayed 1 night in Feb 2023

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dee and Ron are great. They make every stay a pleasure experience.
Stayed 1 night in Jan 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
It was great because we had our little dog with us and it was clean.
Stayed 1 night in Dec 2022

6/10 Okay

Gayle

Travelled with group
Liked: Cleanliness
Toilet ran continually.
Stayed 2 nights in Sep 2022
Response from Dee on 12 Oct 2022
We will fix this right away sorry

10/10 Excellent

gerald

Stayed 1 night in Sep 2022

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2022
Response from Dee on 12 Oct 2022
Thank you

2/10 Terrible

Tamah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The non-smoking room that they put us in was disgusting and someone was clearly chain smoking in the room so we asked for a new one. Our original room was a one bedroom suite and they put us in a standard room so we asked for a refund for the cost difference and the front desk clerk laughed in our faces and said it’s only $20. The staff is awful, the rooms are garbage and not even basic. If your staying in Nanaimo don’t waste your money here.
Stayed 1 night in Sep 2022
Response from Dee on 11 Sept 2022
Im sorry you were not happy in the room Nobody was smoking in there I did not laugh in your face and refunded you 20 dollars immediately Dee Mgr .

8/10 Good

Ellen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Very dated. Needs lots of work. The price was good staff very friendly
Stayed 4 nights in Sep 2022
Response from Dee on 8 Sept 2022
Thank you

8/10 Good

Payal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean
Stayed 1 night in Aug 2022
Response from Dee on 8 Sept 2022
Thank you

8/10 Good

Haridas, KANATA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its a small motel with close proximity to the Downtown. So accessibility is really good.
Stayed 3 nights in Aug 2022
Response from Dee on 8 Sept 2022
Thank You