Breakfast, lunch, dinner served; American cuisine
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Reviews of The Merrill Hotel, Muscatine, a Tribute Portfolio Hotel

4 out of 5
The Merrill Hotel, Muscatine, a Tribute Portfolio Hotel
119 Mississippi Drive West, Muscatine, IA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 180 out of 220 reviews" "
Rating 8 - Good. 31 out of 220 reviews" "
Rating 6 - Okay. 3 out of 220 reviews" "
Rating 4 - Poor. 4 out of 220 reviews" "
Rating 2 - Terrible. 2 out of 220 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heather, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riverview room is worth the extra money! The hotel was more than wonderful, clean, beautiful facility. We were impressed.
Stayed 1 night in May 2024

2/10 Terrible

John, Columbia

Stayed 1 night in May 2024
Response from Owner on 13 May 2024
Thank you for taking the time to review us, John. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope for the opportunity to make this right and to welcome you back in the future for a more positive experience.

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice treat for myself.
Stayed 1 night in May 2024
Response from Owner on 6 May 2024
Gretchen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit! Will return
Stayed 1 night in Mar 2024
Response from Owner on 1 Apr 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Stayed 1 night in Jan 2024
Response from Owner on 30 Jan 2024
Dan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 30 Jan 2024
Amy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Drinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed over on Christmas Eve. The staff was pleasant and helpful. Had family and friends meet me for afternoons cocktails, and a staff member took great care of us. Quiet overnight with view of the river. Checked out early Christmas morning - quick and easy.
Stayed 1 night in Dec 2023

10/10 Excellent

JEFFREY, Cedar Falls

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is a landmark. Perfect location.
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter
Overnight stay, the hotel was exceptionally clean, comfortable bed with river view. Morning view of sun and river was amazing. Good times outside with nice drinks next to the fire.
Stayed 1 night in Oct 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a wedding. Service was great view was fantastic, and the convenience of being right in the same place as the reception was wonderful.
Stayed 1 night in Jul 2023

10/10 Excellent

Ida Sue

Stayed 1 night in Jul 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful and the restaurant was fantastic. I recommend!
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muscatine and the Merrill hotel
We had an amazing experience at this hotel, it is centrally located so you can walk everywhere and because I requested a riverfront review and they were out of double bedrooms we got bumped up to a suite with a river view for the same price
Stayed 3 nights in Jun 2023

10/10 Excellent

Donna, Muscatine

Stayed 1 night in Jun 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and well decorated. Staff was very accommodating.
Stayed 1 night in Apr 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merrill Hotel is a must!
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay - best spot in town!
Stayed 1 night in Feb 2023
Response from Vanessa Henderson on 9 Mar 2023
So glad to hear that you enjoyed your stay at The Merrill. Thank you for taking the time to leave us a great review. We look forward to your next trip to Muscatine.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and conviene. Right in town, ease of walking
We were visiting our daughter who just moved to the are. We enjoyed the view from our room of the Mississippi River. For the price we paid I would have preferred two ply toilet paper and softer tissues. Other than that, we enjoyed our stay. We will stay again whenever we visit our daughter because the location was perfect!
Stayed 1 night in Feb 2023
Response from Vanessa Henderson on 9 Mar 2023
So glad to hear that you enjoyed your stay at The Merrill. Thank you for taking the time to leave us a great review. We look forward to your next trip to Muscatine.

8/10 Good

Amanda

Response from Vanessa Henderson on 9 Mar 2023
So glad to hear that you enjoyed your stay at The Merrill. Thank you for taking the time to leave us a great review. We look forward to your next trip to Muscatine.

4/10 Poor

Tim

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2022
Response from Vanessa Henderson on 9 Mar 2023
So glad to hear that you enjoyed your stay at The Merrill. Thank you for taking the time to leave us a great review. We look forward to your next trip to Muscatine.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Hazem

Stayed 1 night in Nov 2022

10/10 Excellent

anna

Stayed 1 night in Nov 2022

10/10 Excellent

Musaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We stay every Labor Day eve, always enjoy the view of the river, very nice place but was disappointed this year, no food or bar and we were not notified, price was still high. If I would have known we would have stayed else were.
Stayed 1 night in Sep 2022

10/10 Excellent

Ashley

Stayed 1 night in Aug 2022

10/10 Excellent

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent and we loved our river view room. Maid service was beyond reproach - cheerful and efficient. We had a delicious meal in the dining room, and the front desk people were very helpful. Thank you!
Stayed 4 nights in Aug 2022

10/10 Excellent

SHEILA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, great outdoor seating area
Stayed 1 night in Jul 2022

10/10 Excellent

Travis, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Merrill is the centerpiece of the riverfront in Muscatine. Spectacular views and a relaxed atmosphere make you feel right at home. My only gripe would be the small bathroom, but then I remind myself when I'm out of town, how much time do I actually spend in there? Not much.
Stayed 2 nights in Jul 2022

10/10 Excellent

Marcella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and staff was wonderful! Had dinner at Hotel and food was delicious 😋 we will definitely be coming back.
Stayed 1 night in Jul 2022

10/10 Excellent

Loey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The salt pool was unique but too narrow. We really wished there had been a hot tub. We also missed having free breakfast and a microwave.
Stayed 1 night in Jun 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. So proud of my hometown to have such a nice place
Stayed 2 nights in May 2022

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Stayed 1 night in May 2022
Response from Ms. Hansen on 18 May 2022
Hello Ms. Julianne, Thank you so much for staying with us. We appreciate your feedback and will share with the rest of the team. We truly hope to see you again soon! Best Wishes, Ms. Taylor Hansen Front Office Supervisor

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ms. Hansen on 18 May 2022
Hello Mr. Clay, We appreciate your feedback. If you have any questions about your stay with us in March, please let me know. Otherwise, thank you for staying with us and we will see you next time! Best Wishes, Ms. Taylor Hansen Front Office Supervisor

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

JEFFREY, Cedar Falls

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch. Felt like art of a family. Attention to detail is very important to me and they were on top of everything.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel
Great food and very professional staff. Would stay here again next year!
Stayed 1 night in Dec 2021

10/10 Excellent

debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect New Year Get Away!
This is the best hotel we have stayed at. Clean, modern, beautiful river view. I was a little disappointed that there wasn’t a bathtub in the room per the description but the bathroom was spotless! Loved the property and will definitely be back!
Stayed 1 night in Dec 2021

10/10 Excellent

Ann, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is definitely a luxury property. Absolutely outstanding staff! Upon learning I was in town for my mother’s funeral, they procured a sympathy card and the entire staff wrote wrote words of comfort inside. Wow! Meant a lot.
Stayed 5 nights in Nov 2021

10/10 Excellent

kevin

Stayed 2 nights in Oct 2021

10/10 Excellent

Byron c

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would sty again
Stayed 2 nights in Oct 2021

10/10 Excellent

Suzanne Elizabeth, Santa Monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely facility, great restaurant, friendly staff beautiful river view.
Stayed 1 night in Oct 2021

2/10 Terrible

Stephanie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was clean and that was about it. This hotel room was so small for the price. It is absolutely overrated. The amount of money that I paid for this room and amenities that should’ve come with a club room was ridiculous!! The club room is on the fifth floor right under reception hall. The music was going at 5:30 when we got there and continued till 12:00am. Then you got to listen to them clean up all of that Music equipment till 1am. The DJ was twice as loud as music you could hear him as clear as day talking I asked the front desk about another room or if there’s something more accommodating that they could do because of the amount of money I spent on this room. He basically apologized and then said “I don’t know whoever thought of the idea that the reception hall would be a great place above our VIP floor.” And then he said that he did go up and asked them to turn down the music and that there were several people throughout the hotel not just on the fifth floor that were complaining about the noise. So he went a roundabout way of saying we’re not going accommodate you. I have never been in such a loud room in my entire life. With the amount of money you paid for that hotel you should’ve got a complementary breakfast. Even when we went to the hotel pool that morning to swim with our kids the towels were supposed to be provided they had two towels. I wouldn’t reconsider staying at this place over the weekend. Unless you’d like to hear a wedding music. Way overpriced!!
Stayed 1 night in Sep 2021
Response from Lee Belfield, General Manager on 30 Sept 2021
Dear Stephanie, As the individual responsible for The Merrill, I apologize most sincerely for letting you down so badly. My basic job is to provide you a safe room and a quiet night’s rest, and I failed miserably. As difficult as it is to read, I am grateful you invested the time to share your reaction; otherwise, I might never have known. I only wish I could go back and change history. What I can do is address this type of situation in the future, and I promise to do so. As for your experience, if you are willing to provide me more information, I will refund your night’s stay. Alternatively, if you could ever imagine returning, I would consider myself most fortunate to have the opportunity to host you and prove we can do this right. Respectfully, Lee Belfield General Manager lbelfield@hostmark.com (563) 770-7030 (DID)

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great river stay
Super place, stay there every Labor Day, always looks new
Stayed 1 night in Sep 2021

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Vanessa Henderson on 26 Aug 2021
So glad to hear that you enjoyed your stay at The Merrill. Thank you for taking the time to leave us a great review. We look forward to your next trip to Muscatine.