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Reviews of Best Western Muscatine / Pearl City Hotel

2.5 out of 5
Best Western Muscatine / Pearl City Hotel
305 Cleveland St, Muscatine, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 183 out of 381 reviews" "
Rating 8 - Good. 136 out of 381 reviews" "
Rating 6 - Okay. 40 out of 381 reviews" "
Rating 4 - Poor. 12 out of 381 reviews" "
Rating 2 - Terrible. 10 out of 381 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated.
Stayed 1 night in May 2024
Response from Vickie- Assistant Manager on 20 May 2024
Thanks for rating us 5 stars, we are very happy that you enjoyed your stay at our Best Western and hope that you come back and visit us again soon!

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very affordable and accommodating
Stayed 1 night in Apr 2024
Response from Vickie- Assistant Manager on 30 Apr 2024
Thanks for rating us 5 stars! We are very happy that you enjoyed your stay and hope that you come back and visit us again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vickie- Assistant Manager on 24 Apr 2024
Thank you for rating us five stars!

10/10 Excellent

Jim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica was awesome on check in. The check out lady in the morning was also great and concerning, very friendly. The room was very comfortable and clean. Add a five star breakfast above and beyond a motel free breakfast with sausage, scrambled eggs, biscuits and gravy. This is the place to stay in Muscatine. Easy to find and reasonably priced. I promised I'd leave a good review because they deserve a pat on the back.
Stayed 1 night in Apr 2024
Response from Vickie- Assistant Manager on 21 Apr 2024
We are very happy that you enjoyed your stay at our Best Western and liked our breakfast! Thank you for your recognition of our desk clerks, I will be sure to share your compliments with them. We hope that you come back and visit us again soon!

10/10 Excellent

Prisvin

Stayed 2 nights in Apr 2024
Response from Vickie- Assistant Manager on 5 May 2024
Thank you for rating us 5 stars, we are happy that you enjoyed your stay and hope you come back and visit us again soon!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vickie- Assistant Manager on 15 Apr 2024
Thank you for rating us 5 stars!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable decent breakfast
Stayed 1 night in Apr 2024
Response from Vickie- Assistant Manager on 9 Apr 2024
I'm very happy that you enjoyed your time at our Best Western and hope that you come back and visit us again soon!

8/10 Good

Brandon

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Vickie- Assistant Manager on 9 Apr 2024
Thank you for rating your stay!

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High stars for the GM for her amazing customer service!
Stayed 1 night in Mar 2024
Response from Vickie- Assistant Manager on 3 Apr 2024
We are happy that you enjoyed your stay! Jeri appreciates your compliments and was happy to assist you. We hope that you come back and visit us again soon.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vickie- Assistant Manager on 6 Mar 2024
Thanks for rating us 5 stars!

10/10 Excellent

Russ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was absolutely great
Stayed 1 night in Feb 2024
Response from Vickie- Assistant Manager on 28 Feb 2024
Thank you for your recognition of our staff! We are happy that you enjoyed your stay and hope that you come back and visit us again soon.

8/10 Good

Prince, Brooklyn Center

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options
Stayed 2 nights in Feb 2024
Response from Vickie- Assistant Manager on 28 Feb 2024
We are happy that you had a great stay and enjoyed our breakfast. We hope that you come back and see us again soon.

8/10 Good

Jeffrey

Response from Vickie- Assistant Manager on 28 Feb 2024
Thanks for rating your stay!

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness
The room was very nice, clean, and comfortable. I enjoyed our visit. Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Evan

Stayed 3 nights in Dec 2023
Response from Vickie- Assistant Manager on 22 Dec 2023
Thanks for rating us 10 stars!

4/10 Poor

sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vickie- Assistant Manager on 19 Dec 2023
Thanks for rating your visit to our hotel. Please let us know how we could have made your stay better.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay the beds were comfy and clean the shampoo and conditioner and bar soap all smelled really good. Breakfast in the morning was almost unbelievable how good it was biscuits and gravy sausage, sausage links, and the eggs were fluffy and delicious! I'm definitely going to be staying there again.
Stayed 1 night in Dec 2023
Response from Vickie- Assistant Manager on 10 Dec 2023
Hi Jamie, we are so happy that you had a great stay at our Best Western and enjoyed our breakfast! We look forward to welcoming you back again soon.

2/10 Terrible

Lindsay

This hotel charged us twice for our stay, and has been no help in resolving the issue. It’s been almost 5 months since our stay, and while the hotel agrees that one of the charges should have been voided, I have explained that it did not get voided correctly because my bank did not receive the transaction to void the first charge. The hotel is not helping resolve it and Best Western’s corporate customer service agrees this should not have happened and they suggested I seek legal action to recoup the erroneous charge. Terrible customer service on a billing issue that was no fault of ours. Will never stay here again.
Response from Jeri-General Manager on 28 Feb 2024
We completely understand your frustration with this issue. However we do not have your money. This has been shown by the chargeback you filed. The credit card company and bank agrees we do not have it or the chargeback would have stood. I have responded repeatedly to your inquiries as well as provided you all our documentation to take to your bank to show we do not have the funds. Again I understand your situation but we have done all we can on our end to rectify it.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good breakfast, convenient location
Stayed 1 night in Nov 2023
Response from Vickie- Assistant Manager on 5 Nov 2023
We are very happy that you had a great stay at our Best Western and liked our breakfast! We hope that you come back and visit us again soon,

8/10 Good

linda

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Vickie- Assistant Manager on 25 Oct 2023
Thanks for rating your stay!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast items that should be hot were not. Ate at 9am with an hour of serving time left. No cream cheese. I got last yogurt. It was not refilled in the half hour we were dining.
Stayed 1 night in Oct 2023
Response from Vickie- Assistant Manager on 24 Oct 2023
Hi Patricia,I'm sorry that you didn't enjoy our complimentary breakfast. I will ask our attendants to be more attentive at refilling items. We hope the rest of your stay was enjoyable and you come back and visit us again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very friendly. I forgot my clothes in the closet and they are nice enough to ship them to me! Great place and great people!
Stayed 2 nights in Oct 2023
Response from Vickie- Assistant Manager on 16 Oct 2023
We are glad that you had a great stay at our Best Western and appreciate your kind compliments! We hope to see you again soon.

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled, the place is a hidden gem for the price. Breakfast was excellent, with the apple/cranberry bake being a nice surprise. Staff was very welcoming. Applebees next door is a plus.
Response from Vickie- Assistant Manager on 5 Oct 2023
Thank you Todd, for taking the time to write such a nice review of our Best Western. I will be sure to share it with our staff. We are very happy that you enjoyed your stay with us and liked our breakfast! We hope to welcome you back again soon.

10/10 Excellent

Jamie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the room was very clean
Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 28 Oct 2023
We are glad that you enjoyed your stay at our Best Western. We hope that you come back and visit us again soon!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean ,and nicely staffed! All around pleasant!
Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 1 Oct 2023
Hi Linda, thank you for rating us 5 stars! We are very happy that you had a great stay at our Best Western and hope to welcome you back again soon.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service
A little bit of home
It’s always nice when hotel people smile and make you feel welcome. When they’re willing to listen and even visit a bit. How refreshing.
Stayed 6 nights in Sep 2023
Response from Vickie- Assistant Manager on 28 Sept 2023
We are glad that you had a great stay at our Best Western and your kind compliments mean a lot to us We hope that you come back and visit us again soon!

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and lots of restaurants in walking distance
Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 27 Sept 2023
We are glad that you enjoyed your stay with us and liked our location. We hope to see you again soon!

8/10 Good

yotaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 27 Sept 2023
Thank you for rating your stay!

10/10 Excellent

James E

Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 16 Oct 2023
Thanks for rating us 5 stars!

8/10 Good

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure was to die for. Great staff. Clean. Excellent television with a TV Guide channel and closed captioning. The parking is free, and there is easy access to Park Ave - one of the main thoroughfares in Muscatine and Highway 61. You can catch the bus from the hotel, plus there are three restaurants and one sports bar within a two-minute walk of the hotel. The coffee maker is different from the Keurig-style pod, which was disappointing. The breakfast could be better.
Stayed 4 nights in Sep 2023
Response from Vickie- Assistant Manager on 25 Sept 2023
Hi Ginger, Thanks for reviewing your stay at our hotel. We are glad that you enjoyed your time with us and liked our location, and appreciate your recognition of our amazing staff. We hope that you come back and visit us again soon!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Quite a Pearl.
Room and bathroom had much wear and tear, room super humid and musty smelling, room door hard to open, tub filled with water while taking a shower and did not look clean because it was old and beat up. Bed pillows very uncomfortable. Entire hotel in general pretty ragged looking. Breakfast had various options but not vegetarian friendly when it came to hot items.. Instead of plain eggs, bacon was mixed in. There were other options like cereal and waffles. Staff was very nice and attentive. Parking free and easy. Good location.
Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 21 Sept 2023
Hi Jennifer, We are sorry to read that you weren't completely satisfied with your stay, as we hope that every guest is. We are working on improving our guest rooms and bathrooms. Our breakfast attendant would have been happy to provide you with plain eggs, your satisfaction is important to us. We appreciate your recognition of our friendly staff and glad that you liked our location. We hope that you come back and visit us again for a superior experience,

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property shows attention to detail for maintenance, upkeep, and decoration. Sometimes you don’t see that. We liked the breakfast too.
Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 17 Sept 2023
We are so happy that you had a great stay at our Best Western and enjoyed our breakfast! We appreciate your kind comments about our property, we have a great team that genuinely cares about our hotel and our guests. We hope you come back and see us again soon.

10/10 Excellent

Deva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 17 Sept 2023
Thanks for rating us 5 stars!

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jeri-General Manager on 15 Sept 2023
Thanks for your rating Kenneth.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Sep 2023
Response from Vickie- Assistant Manager on 12 Sept 2023
Thank you for rating your stay.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful. Very clean
Stayed 1 night in Sep 2023
Response from Vickie- Assistant Manager on 4 Sept 2023
We are very happy that you enjoyed our clean hotel and friendly staff. We hope that you come back and visit us again soon!

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The room was clean and comfortable, the breakfast choices were varied, well presented and prepared. The staff was excellent.
Stayed 3 nights in Aug 2023
Response from Vickie- Assistant Manager on 31 Aug 2023
We are very happy that you enjoyed your stay at our Best Western and liked our breakfast! Thank you for complimenting our amazing team. It was a pleasure having you as our guest and we hope that you come back and visit us again soon.

10/10 Excellent

Jassica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I had to drive backward instead of toward West, I didn't mind at all because the other place was so bad. When I found Best Western Hotel, I felt much better. It's clean, safe, and the staffs were nice.
Stayed 1 night in Jul 2023
Response from Vickie- Assistant Manager on 29 Aug 2023
We are so happy that you had a great stay at our Best Western and hope that you come back and visit us again soon!

8/10 Good

Michael, Dalzell

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay.
Stayed 2 nights in Aug 2023
Response from Vickie- Assistant Manager on 27 Aug 2023
We are very happy that you had a great stay at our Best Western! We hope that you come back and visit us again soon.

10/10 Excellent

Jasdeep

Stayed 1 night in Aug 2023
Response from Vickie- Assistant Manager on 21 Aug 2023
Thanks for rating us 10 stars!

10/10 Excellent

Molly

Stayed 1 night in Aug 2023
Response from Vickie- Assistant Manager on 8 Sept 2023
Thank you for rating us 5 stars!

10/10 Excellent

Pedro

Stayed 1 night in Aug 2023
Response from Vickie- Assistant Manager on 4 Sept 2023
Thank you for rating us 5 stars!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Vickie- Assistant Manager on 13 Aug 2023
Thanks for rating us 10 stars!

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Vickie- Assistant Manager on 13 Aug 2023
Thanks for rating your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Vickie- Assistant Manager on 4 Aug 2023
We are glad that you had a great stay at our Best Western and hope you come back and visit us again soon!

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Vickie- Assistant Manager on 4 Aug 2023
We are delighted that you enjoyed your stay at our Best Western and hope you visit us again soon!

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Vickie- Assistant Manager on 31 Jul 2023
Thanks for rating your stay.

10/10 Excellent

Nancy

Liked: Staff & service, amenities, property conditions & facilities
I have an RV so it was important to me thst I could park easily. I could also walk to get meals.
Stayed 1 night in Jul 2023
Response from Vickie- Assistant Manager on 28 Jul 2023
We are happy that you had a good stay at our Best Western and were able to park your RV. We hope that you come back and see us again soon.

6/10 Okay

Jamie

Business traveller
Liked: Property conditions & facilities
Hotel was average. Breakfast was something undesirable. Front desk wasn't staffed some of the time.
Stayed 1 night in Jul 2023
Response from Vickie- Assistant Manager on 25 Jul 2023
Hi Jamie, Sorry that you thought our hotel was average and didn't enjoy breakfast. Our front desk is always staffed- possibly assisting a guest which should have been noted on the counter. We hope that you will consider revisiting us again and wish you the best.

6/10 Okay

Don

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Vickie- Assistant Manager on 20 Jul 2023
Thank you for rating your stay.