Bar (on property)

Reviews of Mercure Hotel München Freising Airport

Mercure Hotel München Freising Airport
Dr.-Von-Daller-Str. 1-3, Freising, BY

Reviews

8.2

Very good

Rating 10 - Excellent. 148 out of 427 reviews" "
Rating 8 - Good. 186 out of 427 reviews" "
Rating 6 - Okay. 54 out of 427 reviews" "
Rating 4 - Poor. 25 out of 427 reviews" "
Rating 2 - Terrible. 14 out of 427 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Normally I enjoy the Mercure hotels. This property was very nice HOWEVER, the power went out during the evening along with the heat and hot water. Although the property was aware that the heat/hot water were out, they did not fix the problem until approximately 10:00 the next morning. When I approached the desk staff, they offered no compensation for the lack of heat or hot water. VERY DISAPPOINTING!!
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here because it was close to the airport and even closer to town. Unfourtunately the next-door restaurant was closed, but there are plenty of nice places within a short walk. Saturday, there was a great farmers' market just around the corner, but winter is coming... Really, the hotel stay was adequate, plus1
Stayed 2 nights in Nov 2023
Response from Dirk von Bassewitz, General Manager on 8 Jan 2024
Thanks, Michael, for your nice feedback.Wish you a great and happy New Year.Best regards,

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Dec 2023

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
Dear Mary Ann,5 out of 5 - thanks a lot for this positive feedback. And thanks to all my staff for their engagement.Best regards,

10/10 Excellent

Cyndy

Travelled with partner
Liked: Amenities, property conditions & facilities
No restaurant on site. Septic smells in opposite building staircase.
Stayed 1 night in Oct 2023
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
Dear Dyndy,thank you very much for your feedback.Indeed we do not have a restaurant at the moment open, but this fact we are communicating all over to avoid bad surprises. As we do have several restaurants in walking distance around the hotel, we thing we can offer good alternatives.In regards of the smell, we will doublecheck.Best regards and I hope to see you again somewhen here in Freising,

10/10 Excellent

Pratham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
5 out of 5 - great.Thanks for this positive feedback and a special thanks to all my team for their daily engagement.Best regards,

6/10 Okay

Farhad

Travelled with family
Liked: Staff & service
Old property about 11 km away from the Airport. Great breakfast.
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
Dear Farhad,starting the day with a great breakfast is one of the best things you can do... Thanks for your feedback, I agree our breakfast is really great ;-)With shuttle or taxi the 11km is just a short ride and you are directly at the airport without having the noises of airplanes.See you again here in Freising

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Limited parking
Stayed 1 night in Oct 2023
Response from Dirk von Bassewitz, General Manager on 2 Nov 2023
Dear Robert,happy to read "great place to stay" - thanks for this comment. We have 12 outside parkings and about 85 in the garage, so at the end everybody will find a place - I hope you hava had as well and you enjoyed your stay.Best regards,

10/10 Excellent

Cyndy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Close to restaurants. Clean room.
Stayed 1 night in Oct 2023
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
5 out of 5.Thanks a lot.Best regards,

10/10 Excellent

Kathyleen, Rancho Santa Fe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Oct 2023
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
Dear Kathyleen,5 out of 5.. we can't do it better ;-)Best regards and cu again here in Freising somewhen.Best regards,

10/10 Excellent

Kathyleen, Rancho Santa Fe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to airport is super Speed to check in
Stayed 1 night in Oct 2023
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
Dear Kathyleen,yes indeed, without seeing and hearing the airport we are anyhow close to it and with shuttle or taxi it is just a 6 min ride.Best regards,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for a quick night between flights, but what a pleasant place to stay.
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
Dear Veronica,even staying longer and not only between two flights a stay here in Freising it is always a pleasure ;-)Best regards,

10/10 Excellent

Haydar

Stayed 1 night in Oct 2023
Response from Dirk von Bassewitz, General Manager on 9 Oct 2023
10 out of 10. Top - great to see you felt well.Thanks a lot and have a great day,

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly,
Stayed 1 night in Oct 2023
Response from Dirk von Bassewitz, General Manager on 4 Oct 2023
Dear Erin,thanks a lot for your feedback.I love my friendly staff and I am very proud to work with them ;-)Best regards,

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dirk von Bassewitz, General Manager on 4 Oct 2023
5 out of 5. Great. Happy to understand you enjoyed your stay.Best regards,

6/10 Okay

Christine

They gave us a smoking room. And the carpet was filthy.
Stayed 1 night in Sep 2023

8/10 Good

carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dirk von Bassewitz, General Manager on 14 Nov 2023
Dear Carolyn,thank you very much for your positive feedback. ( out 10 is good, but not good enough ;-)Looking forward to seeing you again somewhen here in Freising,

8/10 Good

Silvio

Travelled with group
Liked: Cleanliness, staff & service
I think there is real potential with this property, needs some maintenance overall. The rooms appear to be smoking in the past however have changed. Still has a strong smoking smell.
Stayed 2 nights in Sep 2023
Response from Dirk von Bassewitz, General Manager on 20 Sept 2023
Dear Silvio,thank you very much for your review we take very seriously. I will handle this issue with my colleagues of housekeeping.Hope to see you somewhen around here in Freising - it is always worth to visit.Best regards,

8/10 Good

Reiner

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good hotel for the price
Shampoo dispenser was empty. TV was unplugged and required reset. Shower/bathroom was very small. Had no meals there, so cannot comment. Coffee station was sufficient. Nice hotel for the price. Shuttle to airport or at least to Freising train station would be super helpful.
Stayed 1 night in Jul 2023
Response from Dirk von Bassewitz, General Manager on 25 Jul 2023
Dear Reiner,I am very sorry about the inconvenience of the empty shampoo and the TV - this should really not happen. My apologize.Best regatds and hope to seeing you again here in Freising

10/10 Excellent

Mujtaba

Stayed 1 night in Jun 2023
Response from Dirk von Bassewitz, General Manager on 20 Jun 2023
10 out of 10 - nothing to add.Thank you very much and we are happy you enjoyed your stay.Best regards,

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for transport and the town facilities. Seperate bedroom and living area was very roomy. Checkout was midday and we had a late flight home and had access to the lounge and garden areas to fill in time.
Stayed 2 nights in Jun 2023
Response from Dirk von Bassewitz, General Manager on 20 Jun 2023
Dear Steven,thanks for your feedback and happy to read you felt comfortable here at the Mercure Munich Airport Freising.Just wondering what we can do better to get 5 out of 5 ;-)Best regards,

4/10 Poor

Akio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Several lights in the room were not working properly and lace curtain was derailed. It was not comfortable.
Stayed 1 night in Jun 2023
Response from Dirk von Bassewitz, General Manager on 13 Jun 2023
Dear Akio,my apologize that we could not convince with our service and quality. We take your feedback very seriously and we will immediately take care about the mentioned issues.I am sure we can convince you next time.See you in Freising,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dirk von Bassewitz, General Manager on 23 May 2023
10 von 10 - da kann man nichts mehr sagen.Vielen lieben Dank.Herzlichen Gruß,

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel manager was extremely rude and I had to call hotels.com several times to actually get a double bed which I paid for.
Stayed 1 night in May 2023
Response from Dirk von Bassewitz, General Manager on 23 May 2023
Dear Matthew,Thank you for taking the time to tell us about your experience here in Freising at the Mercure Munich Airport Freising. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. And between you and me, I just wanted to help and find solutions, which you did not want to accept.Anyhow I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Dirk von Bassewitz, General Manager on 23 May 2023
Thanks for 8. But we can do better ;-), promised.Best regards,

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Overall the stay was very bad. I wouldn’t recommend staying here
Stayed 1 night in May 2023
Response from Dirk von Bassewitz, General Manager on 23 May 2023
Dear Matthew,We always try to find a solution to make our guests' stay as pleasant as possible. It seems that we could not help in your case. My apologies for this.Best regards,

2/10 Terrible

Lenuta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this ppl did not have hand soup to wash your hands with. we call the service they said they do not have it because housekeeping is gone for the day. NEVER AGAIN
Response from Dirk von Bassewitz, General Manager on 20 Feb 2023
Dear Lenuta,Thank you for taking the time to tell us about your experience at the Mercure Munich Airport Freising. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, after such a long time (your stay was in October and I was only able to see the rating today), I can no longer understand why our colleagues should have reacted so badly to the request for soap. Rest assured that this is not the standard and that my colleagues always do everything they can to make our guests' stay as pleasant as possible.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Marcel, Maple

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location amazing service and pretty close to the airport
Response from Dirk von Bassewitz, General Manager on 21 Dec 2022
Dear Marcel,thanks for your positive review.Looking forward to welcoming you again in the future.Best regards,

10/10 Excellent

Alexios, Langenpreising

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, central location and fair price
Stayed 3 nights in Nov 2022
Response from Dirk von Bassewitz, General Manager on 16 Nov 2022
Dear Alexios,obviously you liked it with us.We also have small rooms, large rooms and suites - but what they all have in common is the central location, good connections and, above all, the fair price.Nice that you were our guest, please come back soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Easy to get to train depot to take to Munich
Stayed 1 night in Oct 2022
Response from Dirk von Bassewitz, General Manager on 2 Nov 2022
5 of 5 - nothing to add.Thanks for this positive feedback.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice hotel with nice and helpful staff. Great breakfast.
Stayed 1 night in Oct 2022
Response from Dirk von Bassewitz, General Manager on 2 Nov 2022
10 out of 10.Nothing to add. It's great to start the day with a great breakfast... ;-)Thank you for your positive feedback and come visite us again.

6/10 Okay

Maxwell

Stayed 2 nights in Oct 2022

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service, amenities
The staff at the counter were very friendly at check-in and I was able to park out front overnight for 8 Euro. The location was great - walking distance to center of Freising and the Cathedral. The room was nice, but had a faint odor of cigarettes smoke, which was most evident in the pillows. Otherwise okay. We didn't try the breakfast or other amenities - we arrived at 10 PM and left before 8 AM.
Stayed 1 night in Sep 2022
Response from Dirk von Bassewitz, General Manager on 4 Oct 2022
Dear Jeffrey,please try our delicious breakfast next time when you are in Freising ;-)Hope to wwelcoming you again somewhen here at the Mercure.Best regards,

8/10 Good

Susanne

Stayed 1 night in Sep 2022
Response from Dirk von Bassewitz, General Manager on 4 Oct 2022
Dear Susanne,thanks a lot for 8 out of 10.Best regards and hope to see you again here in Freising,

8/10 Good

Melvin

Stayed 1 night in Sep 2022

8/10 Good

James, Toronto

Travelled with group
Liked: Cleanliness, staff & service
Convienent location to airport and city center, Munich
Stayed 1 night in Sep 2022
Response from General Manager on 19 Sept 2022
Dear James, thanks for your positive feedback.Indeed our location is ideal visiting Freising, but also Munich and travelling to/from Munich international airport.Best regards,Dirk von Bassewitz

2/10 Terrible

Menachem

Liked: Staff & service
Disliked: Cleanliness, room comfort
DON'T DARE GOING THERE!!!
Don't dare coming to that site during summer!! As there is no air-conditioning, and when windows are open there is a lot of noiדe from cars and train - the room was very very stuffy. One simply can't breath!! There was a fan - making noise like a tractor - so we almost didn't sleep all night. DON'T DARE GOING THERE!!!
Stayed 1 night in Aug 2022
Response from Mercure Hotel Munich Airport Freising on 23 Aug 2022
Thank you for your comments. For your next stay we recommend you to book a room in a higher category to the quiet garden.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was great. We only stayed one night during a layover. It was easy to take a bus from the Airport to the Freising train station and walk a few blocks to the hotel. We walked to a great dinner in town and also lunch the next day. We had the breakfast at the hotel, which was great. All in all a great place. We had a few mechanical problems with the rooms - minor things, but they were helpful. My wife liked the adjacent footpaths and access to the river trails.
Stayed 1 night in Jul 2022
Response from Mercure Hotel Munich Airport Freising on 23 Aug 2022
Dear Timothy, we very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback.

10/10 Excellent

Jeffery

Stayed 1 night in Jul 2022
Response from Mercure Hotel Munich Airport Freising on 23 Aug 2022
Thank you for your comments regarding your stay. It is always a pleasure to receive positive feedback. I

2/10 Terrible

Lama

Stayed 1 night in Jul 2022
Response from Mercure Hotel Munich Airport Freising on 28 Jul 2022
Vielen Dank für Ihre Bewertung. Es hätte uns gefreut, wenn Sie uns mitgeteilt hätten, was nicht Ihren Wünsche und Vorstellungen entsprochen hat. Somit können wir leider nicht darauf reagieren und uns verbessern.

10/10 Excellent

Renee, Centralia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean neat very modern decorations too.
Stayed 1 night in Jun 2022
Response from Mercure Hotel Munich Airport Freising on 28 Jul 2022
Thank you for your great review.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short notice business trip. The hotel staff were very helpful and its location to the centre of Freising made it very convenient
Stayed 1 night in Jun 2022
Response from Mercure Hotel Munich Airport Freising on 28 Jul 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Quiet. Only a few minutes walk into the town of Freising.
Stayed 1 night in Jun 2022
Response from Mercure Hotel München Airport Freising on 28 Jul 2022
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Goetz

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel might be good, my room wasn't
Part of the room not useable due to beams criss-cossing the room. Couldn't stay upright in the shower. Mold in the shower. Bedsheet not covering the mattress. Lightbulbs not working.
Stayed 1 night in May 2022
Response from Mercure Hotel München Airport Freising on 17 Jun 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

8/10 Good

GABRIEL-DAN

Stayed 2 nights in May 2022
Response from Mercure Hotel München Airport Freising on 17 May 2022
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

6/10 Okay

Uwe

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Service was very good. Overall Hotel conditiones was bey Poor. Carpet on the hallway partial distroyed, Shower and Bathtub very dirty, bathtub faucet damage
Bathtub very dirty
Carpet on hallway damage
Carpet on hallway damage
Bathtub faucet damage
Stayed 4 nights in Apr 2022
Response from Mercure Hotel München Airport Freising on 17 May 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

10/10 Excellent

Keith C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, and a shopping area nearby.
Stayed 1 night in Jan 2022
Response from BBarth - Manager on 6 Jan 2022
Dear Keith, thank you very much for your well feedback for your stay. We are happy to read about a good stay good journey from our Mercure Hotel München Freising Airport

8/10 Good

Robert

Liked: Cleanliness, staff & service
Refurb underway
Good location, nice big room. Hotel being refurnished so covered in scaffolding, Windows of room covered in plastic. Would have been good if this was clearly stated on the app.
Stayed 1 night in Sep 2021
Response from Mercure Hotel Munich Freising Airport on 11 Oct 2021
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Chi-Hsuan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
AC is broken but when I checked in the front desk didn’t inform me. After I complained about it he at least let me get a free beer.
Stayed 1 night in Sep 2021
Response from Mercure Hotel Munich Freising Airport on 11 Oct 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely