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Reviews of Leonardo Hotel Munich City Olympiapark

Leonardo Hotel Munich City Olympiapark
Dachauer Str. 199, Munich, BY

Reviews

8.6

Excellent

Rating 10 - Excellent. 425 out of 1003 reviews" "
Rating 8 - Good. 448 out of 1003 reviews" "
Rating 6 - Okay. 97 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Clean nice quiet stay!!!
Stayed 1 night in Feb 2024
Response from Ulrike Bödcher/ Reputation Manager on 26 Feb 2024
Dear John,thank you for sharing your experiences with us. We apprecite your positve review about our performances very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Johnathan

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My family and I stayed here and while the property looks decent, the rooms were not cleaned. The floors were disgusting and one of my pillows had what seemed like blood on the pillow case. They did not look like they were switched out or cleaned so I had to go to the receptionist and get a new set of pillows. That made me weary of the cleanliness of the bed that me and my children were laying on. Luckily we only booked for one night.
Stayed 1 night in Feb 2024
Response from Ulrike Bödcher/ Reputation Manager on 22 Feb 2024
Dear Jonathan,thank you for taking the time to give us your feedback. We are very sorry to hear that your stay with us did not meet your expectations and we would like to apologize for the inconvenience you experienced.The cleanliness of our rooms is very important to us and we take great care to provide our guests with a comfortable and clean environment. We are sorry that we did not live up to your expectations in this instance.We hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention so that we can continue to improve our service.With best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the HBF
Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on 25 Jan 2024
Dear Kevin, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Retha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 4 Jan 2024
Dear Retha,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Had a lovely time! It was my first trip to Germany and out first ever holiday together as a couple. The room was great, the staff were all really friendly and welcoming. We arrived slightly earlier than planned but the staff were happy to let us check in anyway which was a great bonus and also when it came to checking out again they were happy to accommodate us by letting us leave our bags with them until we needed to leave for the airport. The breakfast was brilliant! And really easy to navigate (especially as we didn’t initially book it with our stay). Would definitely recommend this place!
Stayed 3 nights in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on 29 Dec 2023
Dear Julia,thank you for your positive review and for taking the time to share your experience. We are very pleased that you were completely satisfied with your stay with us and that you appreciated the room, our breakfast offer and the friendliness of our staff.We always strive to offer our guests a pleasant and relaxing stay and it is always encouraging to hear that this is appreciated. We look forward to welcoming you again on your next stay in Munich.With best regards - Ulrike Bödcher/ Reputation Manager

6/10 Okay

Verified traveller

Could be better
Key cards had to be reset at the front desk multiple times because being near any sort of magnet deactivates them. The shower also unfortunately had an unpleasant smell. Otherwise the breakfast was a real highlight with a good selection and the bed was pretty comfortable but nothing special. The TV didn’t have any smart features (only standard broadcast channels) but the wifi was reliable. The location is very convenient only a short walk from leonrodplatz
Stayed 4 nights in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on 11 Dec 2023
Dear anonymous guest, thank you for taking the time to share your experience with us. We are sorry to hear that you had difficulties with our key cards and that your shower had an unpleasant odor. We are always working to improve our service and your feedback helps us to do this.However, we are pleased that you enjoyed our breakfast and that you appreciated the comfort of our bed and the reliability of our Wi-Fi. We also appreciate your comments about the location. We hope to welcome you again soon and offer you an even more pleasant experience.With best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Maria L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on 22 Nov 2023
Dear Maria L, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Gladis, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on 13 Nov 2023
Dear Gladis,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our performance and location and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were friendly, room was clean and comfortable and the breakfast was excellent!
Stayed 1 night in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on 25 Oct 2023
Dear Sandra,thank you for sharing your experiences with us. We apprecite your positve review about our overall performance very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

2/10 Terrible

Masoud

Stayed 1 night in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on 19 Oct 2023
Hello Masoud, thank you for your booking and we regret that you left us with this negative impression. If there are any indications of improvements, we are very grateful to know them. Here we are dependent on the specific feedback from our guests, thank you very much.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an OK place.
Stayed 1 night in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on 9 Oct 2023
Dear Ricardo, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on 9 Oct 2023
Dear anonymous guest, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

4/10 Poor

Ajay

Liked: Cleanliness
Disliked: Staff & service, amenities
Poor service small rooms
Stayed 2 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 4 Oct 2023
Hello AJay, thank you for being our guest and for your rating here. We regret your impression about the room size and if there are indications of improvements from our service, we would be very grateful to know them. Here we depend on the specific feedback from our guests. Please visit us still again in the future, we look forward to welcome you.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Esme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, flexible with check in time, check out time at 12 noon allowed us to explore the city in the morning. Room was very clean and tidy. Excellent stay thank you
Stayed 1 night in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 27 Sept 2023
Dear Esme,thank you for sharing your experiences with us. We apprecite your positve review about our services very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 14 Sept 2023
Hallo Jennifer,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

SHIGERU

Stayed 1 night in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 14 Sept 2023
Dear Shigeru, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, close to transit and Olympia Park which is beautiful. We stayed two nights and would stay again.
Stayed 2 nights in Jul 2023
Response from Your Leonardo Team on 13 Aug 2023
Dear Jayne,Thank you for your nice review and your stay at Leonardo Munich Olympiapark.We are looking forward to welcome you as soon as you can.Thank you.

10/10 Excellent

Watcharit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 2 nights in Jul 2023
Response from Your Leonardo Team on 13 Aug 2023
Hello Watcharit,Thank you for your nice review and your stay at Leonardo Munich City Olympiapark.We are looking forward to welcome you as soon as you can.

8/10 Good

John Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, helpful staff and a really neat clean hotel. Would definitely stay again!
Stayed 3 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on 5 Jul 2023
Dear John Simon,thank you for sharing your experiences with us. We apprecite your positve review about our services very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
The hotel was in a great location. Easy access to all transport links and also easy to walk to Olympic Stadium. Rooms were clean and modern. No noise at all was heard even though the hotel was on the main road. Would highly recommend and definitely stay again when in Munich.
Stayed 2 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on 23 Jun 2023
Dear anonymous guest,thank you for sharing your experiences with us. We apprecite your positve review about our hotel very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Ruben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early and they let us check in right away, because the room was ready. Good location, about a block away from public transport that quickly takes you to landmarks, museums, etc. Good value for the price. Friendly and attentive staff. Glad we stayed there.
Response from Ulrike Bödcher/ Reputation Manager on 14 Jun 2023
Dear Ruben,thank you for sharing your experiences with us. We apprecite your positve review about our hotel very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was above my expectations. Fantastic breakfast buffet!
Stayed 3 nights in May 2023
Response from Ulrike Bödcher/ Reputation Manager on 1 Jun 2023
Dear Christopher,thank you for sharing your experiences with us. We apprecite your positve review about our hotel and our breakfast very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Alisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with very large rooms. The air conditioner does not cool the rooms so they were very hot at night. Otherwise we enjoyed our stay. Great location next to public transportation. Bonus fridge in the room.
Stayed 2 nights in May 2023
Response from Ulrike Bödcher/ Reputation Manager on 30 May 2023
Dear Alisha,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the aircondition in the room all the more.We apologize for this and our maintenance departement will check your room. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Hadley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The train stop was not even a block away, so getting around was easy. It is a little far from Old Town, but doable.
Response from Ulrike Bödcher/ Reputation Manager on 7 May 2023
Dear Hadley,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Mohammed Shuaib, Orpington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As you'd expect from this level of hotel, clean and functional. I do wish they'd clean the tolms a little earlier in the day though, 4pm is a little late; clearly they focus on vacated rooms first, but still.
Stayed 4 nights in Apr 2023
Response from Ulrike Bödcher/ Reputation Manager on 2 May 2023
Dear Mohammed,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the cleaning time. In deed the cleaning team prioritizes the departure rooms as we have to have these room ready at lates 3:00 pm, as this is our guarantee. Thank you for your understanding. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good trip to Munich and hotel was well situated near to 2 tram stops. The rooms had fridges in the rooms which were very handy. Nice large shower and decent sized room. If I was being very picky I would say that the decor could do with a freshen up, but overall very happy with the hotel. Would stay here again for definite.
Stayed 3 nights in Mar 2023
Response from Ulrike Bödcher/ Reputation Manager on 2 May 2023
Dear Tracey,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Chun Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff
Response from Guna Titorenko on 27 Mar 2023
Dear Chun WingThank you for your friendly feedback. We are very glad to hear that you have enjoyed your stay!Kind regards

8/10 Good

ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, breakfast, very quiet
Response from Ulrike Bödcher/ Reputation Manager on 6 Feb 2023
Dear Ed,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

6/10 Okay

Thomas, Huntsville

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Convenient to Tram and Olympiahalle. However, felt every spring in mattress, and the only bad meal i had in Germany. Some staff not English speakers but they tried.
Stayed 2 nights in Oct 2022
Response from Ulrike Bödcher/ Reputation Manager on 7 Oct 2022
Dear Thomas,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the mattress all the more. Thank you for this feedback, it was already forwarded to our housekeeping manager to change this. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 12 nights in Jul 2022
Response from Ulrike Bödcher/ Reputation Manager on 15 Aug 2022
Dear N, thank you very much for your visit and your feedback here for us. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

N

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 10 nights in Jul 2022
Response from Ulrike Bödcher/ Reputation Manager on 8 Aug 2022
Dear N, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future. Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

MANAL

Stayed 5 nights in Jul 2022
Response from Ulrike Bödcher/ Reputation Manager on 21 Jul 2022
Hallo Manal, herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen. Herzliche Grüße – Ulrike Bödcher/ Reputation Manager Dear Manal, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future. Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Elly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean.
Stayed 1 night in Jun 2022
Response from Ulrike Bödcher/ Reputation Manager on 4 Jul 2022
Dear Elly, thank you very much for your visit and your feedback here for us. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Cluster Guest Relation Manager on 13 Jun 2022
Lieber Paul, danke für Ihre Bewertung. Wir freuen uns, dass Sie zufrieden waren und hoffen bald wieder Ihr Gastgeber sein zu dürfen. Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

8/10 Good

Anton

Liked: Cleanliness, staff & service, amenities
Hard mattresses..
Stayed 1 night in Apr 2022
Response from Ulrike Bödcher/ Reputation Manager on 25 Apr 2022
Dear Anton, thank you very much for your visit and your feedback here for us. We are pleased to read that you were satisfied with the most of our performances and regret even more that you felt our mattrasses were not comfortable. We hope we can still welcome you again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our two nights here. We were on the 6th floor and both rooms had LARGE windows. The blackout curtains were great. We could hear traffic however just before checking out we noticed that a window was open. Rooms were clean, staff was friendly and the facility was following COVID requirements. We could easily hop on public transit and walk to the Olympic site from here.
Stayed 2 nights in Mar 2022
Response from Ulrike Bödcher/ Reputation Manager on 4 Apr 2022
Dear Beth, thank you very much for your visit and your feedback here for us. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good links to airport (S1 and Tram 20) and city centre. Close to Olympic Park and BMW. Staff excellent!! Been here twice now and would go back.
Stayed 5 nights in Oct 2021
Response from Philipp Stalder on 12 Oct 2021
Dear Steven, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Philipp Stalder Operations Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice stay, will stay again if in Munich.
Stayed 1 night in Jul 2021
Response from Philipp Stalder on 29 Jul 2021
Dear Jon, Thank you for your feedback following your visit to Leonardo Hotel, Munich. I am delighted to read you enjoyed your stay at our hotel. We are looking forward to the pleasure of welcoming you again to one of our Leonardo Hotels in Munich in the near future. Best regards Philipp Stalder Operations Manager

8/10 Good

Denise, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
15 mins tramride outside door to centre or 1/2hr walk. Clean, staff helpful and friendly. Beds could do with being replaced as lumpy springs make for an uncomfortable night.
Stayed 4 nights in Mar 2020
Response from Guest Relation Manager on 23 Mar 2020
Dear Denise, Thank you for your feedback, which is very important for us. We are pleased that you were overall satisfied with your stay but we will also use your feedback to keep getting better. We look forward to your next stay and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager

8/10 Good

Nariman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Overall the hotel was OK and very clean. The staff were very professional and polite. The only issue was the room, a Comfort Room. The AC was not very strong and the room was always warm. We even changed rooms but this still had the same issue. We asked to change
Stayed 3 nights in Dec 2019
Response from Guest Relation Manager on 20 Dec 2019
Dear Andrew, Thank you for evaluating your stay with us. We are glad that you were overall satisfied especially with the performance of our team. But we also recognized that you did not feel comfortable with the room and therefore we apologize. All of our rooms are equipped with heating under the window and air conditioning. Since the air conditioning system is controlled by an outside temperature sensor, this is switched off during the winter time. However, the heating can be controlled manually by the guests. Thank you for giving us the opportunity to respond to your request on site and we hope you could still enjoy your time with us. All the best and Merry Christmas. Kindest regards - Melanie Brandenburger / Guest Relation Manager

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Have been staying in many hotels in Munich. Over the years as we visit family. I think we have found the one hotel that has everything in a lovely area to explore. Thee only issue I had which is a personal reference was the pillows, which I can live with. Would highly recommend, staff very friendly and helpful.
Stayed 1 night in Dec 2019
Response from Guest Relation Manager on 12 Dec 2019
Dear Shona, Thank you for your valued feedback. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction. We are more than happy to read, that we could add a bit to make your Munich stay memorable and enjoyable. Your opinion is a big motivation for our Hotel Team members to continue with the efforts, thank you for it! We are already looking forward to be your host agian and we wish you and your family all the best until then. Kindest regards - Melanie Brandenburger / Guest Relation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break, Christmas market
Excellent hotel, service could not be better. Rooms a good size. I booked the basic/comfort room. Breakfast was good with lots of choice. Trams tun to and from Munich centre regularly however we preferred to walk.
Stayed 1 night in Dec 2019
Response from Guest Relation Manager on 9 Dec 2019
Dear Guest, Thanky ou for your great feedback. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction. We are more than happy to read, that we could add a bit to make your Munich stay memorable and enjoyable. Your opinion is a big motivation for our Hotel Team members to continue with the efforts, thank you for it! We hope you have been able to take home many positive impressions and we can welcome you back soon. With best regards - Melanie Brandenburger / Guest Relation Manager

8/10 Good

Adel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

6/10 Okay

Mariana

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice rooms but cleaning is lacking
The hotel and room are nicely furbished and modern, rich breakfast options, polite staff, easy public transportation access. The room was not properly cleaned (had garbage from the previous person staying in the room, dusty furniture).
Stayed 3 nights in Oct 2019
Response from Philipp Stalder - Operations Manager on 3 Nov 2019
Dear Mariana, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. I already forwarded your feedback regarding the room cleanliness to my executive housekeeper and we promise to improve our service in the future.We are looking forward to the pleasure of welcoming you again to one of our Leonardo Hotels and wish you all the best. Kind regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo who works in the cafe for breakfast did a wonderful job and was very helpful in my wife and I having a very pleasant breakfast during our stay. He is the type of employee who is very valuable to your hotel! Your front desk staff was also very helpful when we checked in as well as when we were there in answering questions and in providing directions. Enjoyed your hotel and out time in Munich! Dave and Maria Goike
Stayed 3 nights in Sep 2019
Response from Guest Relation Manager on 21 Oct 2019
Dear Dave and Maria, We are more than happy to read, that we could add a bit to make your Munich stay memorable and enjoyable. Your opinion is a big motivation for our Hotel Team members, especially for our colleague Leonardo, to continue with the efforts, thank you for it! We are looking forward to the pleasure of welcoming you again as our guest and wish you all the best. Kindest regards - Melanie Brandenburger / Guest Relation Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019