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Reviews of Chateau Versailles

3.5 out of 5
Chateau Versailles
1659 Sherbrooke Street West, Montreal, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 535 out of 1176 reviews" "
Rating 8 - Good. 325 out of 1176 reviews" "
Rating 6 - Okay. 161 out of 1176 reviews" "
Rating 4 - Poor. 105 out of 1176 reviews" "
Rating 2 - Terrible. 50 out of 1176 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Samir

Travelled with partner
Disliked: Amenities
1) Old facility, needs renovation and room thermostats not available in the left wing of the hotel 2) Some rooms are unkempt with broken lamps and old sofas 3) No housekeeping support for luggage till asked for Housekeepers are not properly trained to refill the amenities. 4) Garbage bin in the dining area always filled to the brim and not emptied on time. 5) Staff inattentive to empty food items at the buffet and need reminding to refill. 6) No prechecks done before offering the rooms. Providng absurd reasons for pushing on customers old and unkempt rooms.
Stayed 5 nights in May 2024
Response from Bredy V. on 25 May 2024
Dear Guest,Thank you for staying with us and for your kind rating. We are saddened to hear that we did not meet your expectations this time. We would have loved to have been made aware of this sooner. Your input is very important to us as it helps us to improve and provide you with better service in the future.

10/10 Excellent

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect property for anyone who isn’t shy to do some walking! It is very close to all the shopping and food located down town but there are hotels that are closer. Felt super safe as a young woman, and the breakfast was such a bonus! I’m planning another trip in the summer and plan to stay here again!
Stayed 2 nights in May 2024
Response from Bredy V. on 25 May 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was originally 4 townhomes that were converted to a hotel, so it's a unique set up, but has the normal small bathrooms. Free breakfast had plenty of options, but limited area & seating. Great location with easy access to metro, plenty of dining options, close to the park & shopping districts. We enjoyed our stay.
Stayed 3 nights in May 2024
Response from Bredy V. on 23 May 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

6/10 Okay

Sherecia

Travelled with partner
Liked: Staff & service
My room was very basic and i found some hairs on the linen
Stayed 2 nights in May 2024
Response from Fouad on 22 May 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Chateau Versailles was a decent place to stay for a family. We enjoyed the stay.
Stayed 2 nights in May 2024
Response from Fouad on 22 May 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Vineet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice centre Location ..easy walkable access to restaurant /shopping malls ..Nice Boutique Hotel with decent complementary breakfast. Staff was nice and helpful.
Stayed 2 nights in May 2024
Response from Fouad on 22 May 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Ivy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was very dirty and old. Low water pressure shower. Shower head didn't move. Found lots of bugs and no AC. Tv was not a smart TV so no Youtube or apps, just plain basic TV Room was very old and rustic, but not in a good way. Valet parking and service was great. Front desk staff was great. Had to walk across the street to their sister hotel after 11pm if you needed concierge or valet help.
Stayed 1 night in May 2024
Response from Fouad on 22 May 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

6/10 Okay

XXX Gurpreet

Overall good but old property
Stayed 4 nights in May 2024
Response from Fouad on 22 May 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel! Everything was clean, and it's in a good location. Breakfast included is a bonus!
Stayed 3 nights in May 2024
Response from Fouad on 20 May 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel - great value at $150/night including breakfast. Excellent staff.
Stayed 2 nights in May 2024
Response from Bredy V. on 17 May 2024
Dear Guest,Thank you for staying with us we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

6/10 Okay

Lorna

Travelled with family
My room needed painting and bathroom a tight squeeze Especially the toilet position
Stayed 2 nights in May 2024
Response from Bredy V. on 16 May 2024
Dear Guest,Thank you for staying with us and for your kind rating. Your input is very important to us as it helps us to improve and provide you with better service in the future.

10/10 Excellent

Ivonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay! The room was very cozy and charming. While the breakfast was simple, it was delicious!! The staff was very friendly and helpful! Would definitely stay here again and recommend others to stay here as well for a true Montreal experience!
Stayed 4 nights in May 2024
Response from Fouad on 14 May 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

6/10 Okay

Brett

Business traveller
Liked: Staff & service
Great staff, no parking besides valet (additional cost) or a public parking garage that is over 3 blocks away. This was an unplanned expense and an inconvenience. Facilities were of average cleanliness inside, but much of the paint was in rough shape and renovations are required. Outdoor grounds were clean and well maintained.
Stayed 1 night in May 2024
Response from Fouad on 15 May 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, close to everything, felt very safe.
Stayed 2 nights in May 2024
Response from Bredy V. on 12 May 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 Excellent

Aïssata

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick work trip stay. The breakfast spread was varied and tasty.
Stayed 1 night in May 2024
Response from Bredy V. on 12 May 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 Good

Dorothee

Business traveller, Travelled with partner
The food could be better
Stayed 2 nights in May 2024
Response from Bredy V. on 10 May 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 Excellent

Jephte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but you have to pay for the parking every day. Something i didn’t plan to do.
Stayed 4 nights in Apr 2024
Response from Bredy V. on 8 May 2024
Dear guest,Thank you for staying with us and for your great rating, I'm sorry the parking information was not clear, we appreciate your feedback this will help us to improve and give you the best service your next time around

10/10 Excellent

Aswin

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Bredy V. on 9 May 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 2 nights in May 2024
Response from Bredy V. on 8 May 2024
Dear Guest,Thank you for your kind rating we are glad to see you enjoyed your stay we hope to have you back with us soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's great value for the price, and a lovely place to stay, we'll stay again for sure.
Stayed 2 nights in Apr 2024
Response from Fouad on 7 May 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Maryse

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very expensive and not well explained
Stayed 1 night in May 2024
Response from Fouad on 6 May 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bredy V. on 26 May 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Enjoyed our stay.
Stayed 2 nights in May 2024
Response from Bredy V. on 9 May 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 2 nights in May 2024
Response from Fouad on 4 May 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Timothy, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Bredy V. on 24 May 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot close to the centre
Stayed 2 nights in May 2024
Response from Bredy V. on 3 May 2024
Thank you for staying with us and your wonderful rating, we are glad to hear you enjoyed your stay and hope to have you again in the future.

10/10 Excellent

Emily

Stayed 1 night in May 2024
Response from Bredy V. on 23 May 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 Good

Maxmin

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have more options
Stayed 3 nights in Apr 2024
Response from Bredy V. on 2 May 2024
Thank you for staying with us. We apologize for the breakfast not meeting your standards. Your feedback will be passed on to improve your experience next time.

8/10 Good

Hamidou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located, in a safe area. It is well maintained and the rooms we stayed in were spacious and clean.
Stayed 1 night in Apr 2024
Response from Fouad on 1 May 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Nilima, Burnaby

Super friendly
Stayed 1 night in Apr 2024
Response from Fouad on 1 May 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Timothy, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fouad on 20 May 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Nice stay
Stayed 2 nights in Apr 2024
Response from Bredy V. on 3 May 2024
Thank you for staying with us, we are glad to hear you enjoyed your stay, we hope to hope you back in the future.

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fouad on 30 Apr 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Andrew, Toronto

Travelled with family
Liked: Staff & service
Older property with character but needs a refresh. Good location. The breakfast is very basic.
Stayed 3 nights in Apr 2024
Response from Fouad on 30 Apr 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel in a great location for walking the city.
Stayed 1 night in Apr 2024
Response from Fouad on 30 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

CHRIS

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Fouad on 30 Apr 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I can assure you this is not a typical experience at our property and I will be working closely with our front desk team to improve our customer experience.

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice
Stayed 3 nights in Apr 2024
Response from Fouad on 28 Apr 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

anna lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was our 1st time in Montreal and staying in the Chateau was really helpful because of it's location which is accessible to almost everything.Staff are polite and very accommodating.Place is clean and breakfast was great!
Stayed 4 nights in Apr 2024
Response from Fouad on 28 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and very clean hotel
Stayed 1 night in Apr 2024
Response from Fouad on 27 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Susan

Stayed 1 night in Apr 2024
Response from Fouad on 15 May 2024
Thank you for sharing your feedback, I'm so happy to see you enjoyed your stay. I hope we will have the opportunity to welcome you back again in the future!

6/10 Okay

Faizan Yawar

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You can hear people walking above you. It’s a very old building and the walls are thin. You can hear people talking all around you in the morning. The room is small and suffocating. I had to open the window to breathe. There is no ventilation. They did provide a fan which helped a bit. The included breakfast was a joke. It’s just bagel and coffee. It’s fine for the price, if you are staying for one night. I would not stay here again.
Response from Fouad on 25 Apr 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Manon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible au Métro facile
Stayed 1 night in Apr 2024
Response from Fouad on 25 Apr 2024
Nous vous remercions de nous avoir fait part de votre récent séjour. Je suis heureux que nous vous ayons donné l'expérience que vous méritez.

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable older place. Service level inconsistent.
Stayed 3 nights in Apr 2024
Response from Fouad on 25 Apr 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

8/10 Good

Jaffer

Stayed 3 nights in Apr 2024
Response from Fouad on 14 May 2024
Thank you for sharing your feedback, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and property were wonderful. Chose this property based on price and valet parking, however i drive a classic car and the valet refused to accept it. Had i known i would have gone with another property. Id book again, just bring a different vehicle.
Stayed 2 nights in Apr 2024
Response from Fouad on 22 Apr 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real gem! Decent breakfast and lovely, clean rooms with historic charm.
Stayed 1 night in Apr 2024
Response from Fouad on 21 Apr 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Allan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location at the base of Mount Royal, close to pubs, restaurants, and shopping. Staff were professional and friendly.
Stayed 1 night in Apr 2024
Response from Fouad on 21 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Chelsey

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Fouad on 27 Apr 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

8/10 Good

Laura, Pointe-Claire

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The layout was unique. It was nice to have breakfast for the price of the room. They offered discounted rates which is great. Net cozy vibes.
Stayed 1 night in Apr 2024
Response from Fouad on 20 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptional
Stayed 1 night in Apr 2024
Response from Fouad on 20 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!