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Very good experience. Me and my wife enjoyed staying here. Room layout is very nice and big. Sofa, Study tables, hairdryer, vault, water glass were provided. Big window with good view. Staff were very kind and helpful. Will come back again.
Nice for overnite stay. The room was clean but feels old, need new refurbishment. The staff was alright, maybe need be more friendly with customers even with simple smile. Mall within walking distance.
The hotel is walking distance to the town centre. Check-in was hassle free. Staff very friendly and informative - please note a tourist tax of RM10/per room/per night charge on top of the cost of the stay which you pay at check-in, so have some cash handy.
We stayed in Room 511 for three guests in a standard twin room layout - bathroom to the right as soon as you enter. There is a step going down to the bathroom so be aware of trip hazard. There was also only one hotel toiletry set provided.
The room is clean, quite big with adequate space for luggage containing two single beds with an extra fold-out bed. The decor is simple. There was a smell of stale cigarette smoke in the room and wonder whether this floor was previously for smokers now converted to non-smoking floor.
The electrical sockets in this room are located on the wall opposite the beds. WiFi strength is erratic depending on where you are in the room.
Breakfast was included but for only two guests per room, the third had to pay for theirs. Cafe Rosita located on the ground floor serve really good local dishes and international cuisine.
It was an ok stay.
Overall was great stay, facilities are a bit outdated, but its clean enough to stay comfortably
Ilyaas
Stayed 1 night in Jul 2023
8/10 Good
Santap
7 Jul 2023
Santap
Stayed 1 night in Jun 2023
4/10 Poor
SEN PING
8 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
SEN PING
Stayed 1 night in Jun 2023
Response from Stanley on 23 Jun 2023
Sorry, our Standard Room was no connected unless you book for either Superior room or Deluxe room and it also subjected to our connecting room availability. Thank you
Could be a great hotel if only kept Upto date and cleaned more thoroughly (dirty cup and stained floor/sheets).
Sauna and steam room massive let down. I was hotter in the evening heat!!!
Verified traveller
Stayed 1 night in Jul 2019
Response from Stanley on 31 Jul 2019
Thanks for your comments, we will look into it seriously and will take action. Regards,
A bit disappointing. Had to rush to Kuching for something urgent and so parked my car in the hotel compound for 2 nights. When I returned I had to pay RGT24 per night. Told them To consider waiving the charged as I am a regular client of the hotel. Refused. Told them I have no problem with other hotels. So stay in Grand Palace Hotel if you need to park your car for a few nights.
Bennett
Stayed 1 night in Mar 2019
Response from Stanley on 16 May 2019
Sorry for disappointing you. We have to charge you as it is the hotel policies set by our management.
I just don't like the hair dryer.. Need to use the timer, cannot stop it whenever I like.. Very old fashion, very hot to touch the hairdryer during drying my hair
Terra
Stayed 2 nights in Mar 2019
Response from Stanley on 13 Mar 2019
Noted on your comment. Will highlight it to our top management.