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Reviews of Quality Inn

2.5 out of 5
Quality Inn
8729 US Highway 51 N, Minocqua, WI

Reviews

5.6
Rating 10 - Excellent. 118 out of 946 reviews" "
Rating 8 - Good. 204 out of 946 reviews" "
Rating 6 - Okay. 192 out of 946 reviews" "
Rating 4 - Poor. 199 out of 946 reviews" "
Rating 2 - Terrible. 233 out of 946 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Otto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, under repair
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
,,.....
Stayed 1 night in Apr 2024

2/10 Terrible

TONYA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like about this place. It smelled of cig smoke and dirty, my appliances in my room did not work { fridge, tv, safe, blow dryer }, breakfast was horrible, waffle maker had grey spoiled liquid come out, yogurt was expired but frozen, oj had a hint of yellow and all water, shows the pool on the website it sits empty with nasty algae water on the bottom so no pool, parking lot is over grown, someone lives in a camper in the parking lot who watches ppl come and go, someone tried to break into my room { thank God for deadbolt ]. Being a female I would not stay here alone. I was there for work and it was cheaper, next time I'll sleep in my car. Homeless ppl coming and going asking for money. Yea not a safe place for children with the amt of mold. I sent a email to the owners of the quality inn but they just ignore so obviously they know what is going on here. 140$ l pd for a 12 hr stay leaving me to use a shower and sleep on top the covers with the hear cranked because of bed bugs. I stayed only because they refused to refund my money if I left and I couldn't afford that. So my advise, stay away. This place needs to be shut down
Stayed 2 nights in Apr 2024

2/10 Terrible

ALTON

No towels, just dirty hanging on door Coffee cold left over from previous day No one in attendance had to call and wait for service Not sure if double charged
Stayed 1 night in Apr 2024

2/10 Terrible

Wendy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be condemned! Back door lock broke, big hole in wall, rooms stunk to old BO, the one bed was not made and looked like it was slept in, on 2 pillow vs 4 shown on website and crunched up like they were slept on, foot prints on bed, dirty sheets on the other made bed, air was on with window open to air out, touched the screen and screen fell out. Appalled!
Stayed 1 night in Apr 2024

2/10 Terrible

Cheryl

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities
The main reason I chose the Quality Inn was because is was a hotel that is nationwide and offered an indoor and breakfast. The motel was a franchise I am sure. Said the e desk was 24hr and Everytime I needed something I had to call a phone # posted at the desk. The pool was not in working order and not in use, and there was a very limited breakfast the first day. And no breakfast the second day . Had bagel no toaster, waffle syrup but no waffles the juice machine u had to run several cups through to get the juice flowing, coffee was ice cold, cereal had 2 diff types in same dispenser with only almond milk available. Very disappointed and when I called the # at the desk no one answered or returned my call when I left a msg. The room looked ok when arrived but later realized that the beds were off, one had one mattress on wooden box the other bed was 3 mattresses on the floor. One bed hard and other bed sink to the middle. Went in to take a shower and noticed a quarter size hole inside the shower that could've very well been a peep whole. We stuffed it with tissue. The towels were yellow and dingy.. overall just very disappointed and know why the hotel was empty. If I would've known the pool was closed and really wasn't a free breakfast available I would have chose a different hotel. I thought that quality inn was a good place being known nationwide but I would not recommend this place to anyone because of the misleading advertisement and the whole in shower was weird
Stayed 2 nights in Apr 2024

4/10 Poor

Timothy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Back door can't be locked, dirty towels and wash cloths when we checked in. Breakfast is virtually nonexistent and that which is available, you're concerned if it has expired or not. Beds are terribly uncomfortable and the pillows are barely thicker than a towel. For the price you're paying, cleanliness should be the bare minimum.
Stayed 1 night in Apr 2024

2/10 Terrible

Karl

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After the first night we started itching and after the second night of not getting any sleep from itching we went to another hotel. No one was at the desk and when you called the number that was left there to call nobody answered. Left a message and was never contacted. Walls had wallpaper pealing off and vent grates missing. Continental breakfast area was dirty. I have been at other Quality Inns over the years and never been to one this disappointing.
Stayed 4 nights in Mar 2024

2/10 Terrible

KARISSA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not working and wasnt told until i checked in. It was one of the main reason why I booked. The breakfast was slim to nothing had to go and get breakfast somewhere else. Will not recommend to stay there.
Stayed 1 night in Feb 2024

6/10 Okay

Max

Stayed 1 night in Feb 2024

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One and done
First room dirty. Second room after complained not dirty but worn down. Coffee might have been left from the breakfast the day before as it was cold. Did not try food since we saw bagels still out when we checked in the night before. Grounds were gross, apparently there is no rule on dog clean up cause there was poop everywhere we tried to walk with our dogs and pick up after them. Cash only charges for dogs would have been good to know. No card machine? Odd when square readers are everywhere. Friendly staff. Property needs work and better cleaning
Stayed 1 night in Feb 2024

2/10 Terrible

Brenda, Los Angeles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is absolutely horrible. It's completely run down and in serious need of basic maintenance and a serious deep cleaning. There were "No Smoking" signs prominently posted throughout the property, (including in the lobby, hallways, stairwells, and in guest rooms); however, clearly smoking is happening everywhere as it reeked of stale cigarette smoke everywhere, including in our room.  Trash cans were overflowing, the carpets were dirty and in need of replacement, the bathroom floor was dirty upon our arrival, the curtains in our room were nasty, and I could go on and on. Worst of all, we witnessed a drug deal happening in the room next door. Do NOT stay here!  bzamzow@thezap.com
Stayed 2 nights in Feb 2024

6/10 Okay

Mark

Liked: Amenities
Very slow at the front desk.
Stayed 1 night in Feb 2024

2/10 Terrible

Edmond

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting, uncleanliness, unsanitary. The cleaning staff don't clean. Woke up with bed bug bites. Popcorn on carpet and sofa. Unthawed ice cream left in lil freezer. Shower wasn't cleaned, ring around the tub and toilet was no better. I will never stay there again and I will inform everyone of their inhospitality.
Stayed 1 night in Jan 2024

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Teresa

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lot and building are in disrepair. The inside lobby smelled awful, the lobby. Desk etc. Were dirty and the worker didnt look much better. The pool was not working either. I chose not to stay because of the filth and the worker would not release me from paying for one night. We went down the road and had a great experience. What an awful representation of Quality Inns and i got stuck with a bill as well!!
Stayed 2 nights in Jan 2024

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT STAY HERE, the place STINKS horrible, mold in walls. Strong smell of smoke. When checking in no one was at the front desk we had to call a number for someone to come to the front. The room was disgusting. The bed and towels had stains. BIG STAINS. Dirty. The shower was so dirty. The fridge had black stains on it too. As what we can tell those rooms got clean months ago. The Pool is closed. And with locks. Bedding sheets were just nasty. Don’t stay here.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchy
Don’t get cheaper hotel, even in small towns. First, they didn’t let me cancel due to snowstorm, so I drove an hour to this hotel. I went in, can it reeked of smoke. Now I smell like smoke, Then there was a screw intentionally wedged into my deadbolt creating a barrier making it incapable to lock. I ran with fear.
Stayed 2 nights in Jan 2024

2/10 Terrible

Kourtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Yong Sun

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jan 2024

4/10 Poor

Season

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The indoor pool was out of service so my child was very disappointed!!!
Stayed 2 nights in Jan 2024

2/10 Terrible

Shannon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was dirty, sheets, bathroom, carpet, floors, curtains falling off, pool locked off with paddle lock, smelled stale in whole building, room when entered had no heat on was 63 degrees in there and hear was set on off.
Stayed 2 nights in Dec 2023

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Scott

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Desk clerk was nice and accomodating. Room was clean and tody
Stayed 1 night in Dec 2023

4/10 Poor

Barbara, Twin Lakes

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby smelled like smoke upon entering. Room was dirty. Food cheerios and other old food pilled under the recliner. Coffee was cold at 8:00am. Hot water for tea was cold. TV was blaring in office when we came to dining area. In fairness the guy did jump up and go to make more but we had to get on the road. Obviously it hadn’t been checked on since it was made. They say you get what you pay for. In this case you get less than you pay for.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This experience was very disappointing. From the very strong odors drifting into our room, to the duct tape on the shower, the door that did not lock, and only 1 pillow for 2 on a king bed plus a few more unfortunate situations we would not recommend staying here.
Stayed 2 nights in Dec 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Michael

It alright

10/10 Excellent

John

Stayed 1 night in Dec 2023

4/10 Poor

Terry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
could have been better
No one at the front desk to ask questions yet guest at least I think that they were guest just hanging out in lobby not a comfortable site. The pool was closed so why even advertise it
Stayed 2 nights in Dec 2023

2/10 Terrible

Diane

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not dusted, there was food under the bed, there was a dirty ring in the bathtub and the toilet. Chairs were old and "sinking" and the beds were old and sagging
Stayed 1 night in Nov 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Brittany

Disliked: Property conditions & facilities, room comfort
Not as advertised
Advertises indoor pool and hot tub... Not available. Wanted to do a bubble bath, since couldn't soak in hot tub but the tub wouldn't fill because the stopper didn't seal. No blow dryer to dry hair and it's cold out. Provided a bar of hand soap, lotion and conditioner, but no shampoo, had to use hand soap bar.
Stayed 1 night in Nov 2023

6/10 Okay

Marc

Stayed 1 night in Oct 2023

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never come back to this place again!
Stayed 1 night in Oct 2023

2/10 Terrible

Kelli

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Do not stay here…staff was super rude, felt like you were an inconvenience. Garbage all over outside, overgrown with weeds, no locks on windows, key entry broke, anyone could access hotel, dirty room…RUN!
Stayed 2 nights in Oct 2023

6/10 Okay

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room met our needs though was sparse. Common areas were dirty and unkept. The "breakfast" was a joke. Outside was unkept. Price was low.
Stayed 2 nights in Oct 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Greg

Stayed 1 night in Oct 2023

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The place isn’t very well maintained. The worst continental breakfast I have ever seen.
Stayed 1 night in Oct 2023

2/10 Terrible

Samuel, Murray

Disliked: Amenities
Nothing to like at all.
Stayed 2 nights in Oct 2023

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at Quality Inns in Traverse City and Minocqua on our trip and they were the worst hotels we have ever stayed in EVER!!
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Minocqua clean
The condition of the hotel needs improvement. Exterior needs weeds removed. Bathroom needs caulking update lighting fixed. No screen on the window. Someone had opened the window and did not close. There were many bugs in the room when we arrived to our room. Rooms need better cleaning; vacuuming under and behind the furniture.
Stayed 1 night in Sep 2023

6/10 Okay

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable bed not sure if sheets were changed. Friends found bug spray in there room
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Daniel, Chicago

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff was not interested in helping, seemed to be inconvenienced by our check in, also couldn't provide a receipt at check out. Same person at check in and out.
Stayed 1 night in Oct 2023

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was dirty room tub didn't drain ,took shower in standings water. Window in room was broken have pic .covers were old and ripped someone should have paid me for staying there .
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
No water pressure in shower. mini pillows. towels for 1 person. no coffee. needs updating badly.
Stayed 2 nights in Sep 2023

2/10 Terrible

connie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
We didn’t stay. This place had holes in the wall it was filthy
Stayed 1 night in Sep 2023