Indoor pool, pool loungers

Reviews of Starhotels Grand Milan

4 out of 5
Starhotels Grand Milan
Via Varese 23, Saronno, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1003 reviews" "
Rating 8 - Good. 318 out of 1003 reviews" "
Rating 6 - Okay. 44 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia, Pasadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramesh was very helpful! We arrived before check-in time and we only waited a little while before our room was ready and he answered all our questions and didn’t make us feel bad because we spoke little Italian. You have to remember customer service isn’t the same as it is in the US so you have to be reasonable but they did an excellent job.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jayanthi, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's within walking distance from the Saronno train station. The restaurants in the hotel are great but it's also close to local restaurants.
Stayed 1 night in Mar 2024
Response from Luisa Maria Pagani - General Manager on 14 Mar 2024
Dear Jayanthi,Thank you so much for your beautiful review for our Starhotels Grand Milan,We are glad that you enjoyed so much our hotel.This is our main goal let our guests satisfied of their stay so they can have a good memory of us,Your review will absolutely be shared through all our staff, as we can keep going and improving to deliver always the best hotel service, that every guest needs,We really look forward to meet you again at your earliest convenience,Best regards

10/10 Excellent

Xinyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Luisa Maria Pagani - General Manager on 25 Feb 2024
Dear Xinyun,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards

10/10 Excellent

ANDREA

Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Luisa Maria Pagani - General Manager on 6 Feb 2024
Dear Karen,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a great place to stay, they have free and paid parking, a beautiful pool that our kiddo greatly enjoyed, a restaurant, and several conveniences nearby. The bed was really stiff/hard and the staff were hit and miss but overally it worked well for us.
Stayed 1 night in Nov 2023
Response from Luisa Maria Pagani - General Manager on 12 Dec 2023
Dear Jennifer,Thank you for your review for our Starhotels Grand Milan,We are glad to read to read that you and also your kids have enjoyed our hotel and some departments from the restaurant to the conveniences nearby.We are so sorry that you didn't find the same excellence in our staff and the beds, but for sure this is a really important point to us to understand where we can do better to give you the best possible experience ever,We really look forward to welcome you back again at your convenience,Best Regards,

10/10 Excellent

Duncan

Stayed 2 nights in Nov 2023
Response from Luisa Maria Pagani - General Manager on 16 Nov 2023
Dear Duncan,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards,

10/10 Excellent

Sylvia

Stayed 5 nights in Oct 2023
Response from Luisa Maria Pagani - General Manager on 2 Nov 2023
Dear Sylvia, Thank you for your nice review for our Starhotels Grand Milan,It's really nice to see a good valutation, we always try to deliver an excellence service to our guest, as in your case!We remind you to just feel free to also share your impressions as we can use it to learn where we can improve!We truly look forward to welcome you back again at your earliest convenience as you can enjoy with us another memorable experience!Best regards,

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Luisa Maria Pagani - General Manager on 24 Oct 2023
Dear Peter,Thank you for your feedback for our Starhotels Grand Milan,We are really glad that you enjoyed your time spent with us, and if you want, we are always here to listen at your impressions!We really look forward to welcome you back again soon at your convenience!Best regards,

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - much nicer than hotel in city centre would have been for much cheaper price. Amazing family suite - massive rooms. Very clean. Good variety at breakfast. Only 5 mins walk from the station with direct train to Milan although it felt a little quiet/lonely at night. Nice to have a bar although disappointing that bar snack selection is limited (especially as not many restaurants nearby) and only a few of those listed are available after kitchen closes (9:30 or 10 pm?)
Response from Luisa Maria Pagani - General Manager on 24 Oct 2023
Dear Paul,Many thanks for your feedback for our Starhotels Grand Milan,We are very happy to read that you enjoyed so so much our rooms and cleanliness very much.We always look for the best quality for our guests and reading that we managed to satisfy you makes us very proud.We are sorry that you did not find the neighbourhood very attractive, but we can assure you that if there is another opportunity, you will find it very interesting, as we will try our best to make you feel at home!We hope to see you again soon among our guests,Best regards,

10/10 Excellent

Omotolani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool
Stayed 2 nights in Sep 2023
Response from Luisa Maria Pagani - General Manager on 14 Oct 2023
Dear Omotolani,We really appreciate your feedback regarding our Starhotels Grand Milan,We are glad that you enjoyed our facilities, especially the pool, and this can only help us our main goal so satisfy you as a guest,We truly hope to welcome you back again soon, as you can enjoy another memorable experience!Best regards,

8/10 Good

SHRAGA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General manager on 13 Oct 2023
Dear Shraga,We thank you for taking the time to review our Grand Milan. We are happy to read that you decided to rate with a good score your stay with us.We look forward to welcoming you back at your earliest convenience. Best regardsThe Management

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Needs to have an electric car charger
Stayed 1 night in Sep 2023
Response from General manager on 3 Oct 2023
Dear Andrea,thank you for your your positive review.We're delighted to read that you had a satisfying experience with our accommodation.We will take note about your feedback about the possibility to have an electric car charger.We will keep it in mind even though there are several charging points near the hotel.We look forward to welcoming you back at your earliest convenience. Best regardsGeneral manager

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Sep 2023
Response from General manager on 26 Sept 2023
Dear Julian,Thank you for your positive feedback. We are happy that you have appreciated our breakfast.We look forward to welcoming you back at your earliest convenience. Best regardsL. Pagani- general manager

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Luisa Maria Pagani - General Manager on 11 Sept 2023
Dear Wayne,Thank you for your nice review for our Starhotels Grand Milan,We are glad that you enjoyed everything and our staff is willing to welcome you back again soon!Best Regards,

10/10 Excellent

Trish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monza Grand Prix
I liked the hotel, I would highly recommend it. The hotel is located 4/5 minutes away from the train station direct train to Milan and Monza. Both trips are roughly about 30 minutes. The hotel was clean, the facilities are well maintained and always replenished with clean towels. There’s a spa for all your relaxation but comes at a cost. The environment was so quiet so for those wanting relaxing time after a long day of exploring Milan or nearest cities definitely a place to go. Train station is 5 minutes walk from hotel. Mini fridge with refreshments a bit pricey. Bar food was okay it’s all microwaved food but still fresh I liked their lasagna. Reserve a table at the restaurant beforehand because they get busy with events for 2 nights I couldn’t get a table. Room service was good the food was reasonably warm. Could do with more choice on the menu though. Rooms are sound proof, cleaners are always available it was lovely coming back to a fresh and clean room. Staff where very pleasant and patient.
Stayed 4 nights in Aug 2023
Response from General manager on 6 Sept 2023
Dear Trish,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and all our services. We really appreciate your review and we hope to see you again very soon.Sincerely,Luisa M. Pagani- general manager

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Luisa Maria Pagani - General Manager on 4 Sept 2023
Dear Alon,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards,

10/10 Excellent

hani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Luisa Maria Pagani - General Manager on 4 Sept 2023
Dear Hani,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay our staff is willing to welcome you back again soon,Best regards,

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Luisa Maria Pagani - General Manager on 4 Sept 2023
Gentilissimo Giovanni,Grazie per la sua bellissima recensione per il nostro Starhotels Grand Milan,Siamo lieti che il suo soggiorno sia stato di gradimento e ci auguriamo di riaccoglierla nuovamente quanto prima!Cordiali saluti,

10/10 Excellent

Yog

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Luisa Maria Pagani - General Manager on 4 Sept 2023
Dear Yog,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and we really look forward to welcome you back again.Best regards,

10/10 Excellent

Mandy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time around staying here and we love it.
Stayed 5 nights in Aug 2023
Response from Luisa Maria Pagani - General Manager on 23 Aug 2023
Dear Mandy,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards,

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Aug 2023
Response from Luisa Maria Pagani - General Manager on 17 Aug 2023
Dear Steven,thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards,

10/10 Excellent

MISS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Luisa Maria Pagani - General Manager on 17 Aug 2023
Dear Miss,thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again,

10/10 Excellent

J. Tucker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exemplary. Great service, friendly people. Would stay again.
Stayed 2 nights in Aug 2023
Response from Luisa Maria Pagani - General Manager on 17 Aug 2023
Dear mr. Tucker,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Luisa Maria Pagani - General Manager on 16 Aug 2023
Dear Guest,thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards,

8/10 Good

Mekonen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jul 2023
Response from Luisa Maria Pagani - General Manager on 1 Aug 2023
Dear Mekonen,Thank you so much for your nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards,

4/10 Poor

Mulugeta

Stayed 1 night in Jul 2023
Response from Luisa Maria Pagani - General Manager on 16 Aug 2023
Dear Mulugeta,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly and helpful staff. Lobby and rooms were clean and nice. Room was a good size. Bed was uncomfortable, didn’t sleep well. Based on everything else I would assume it was the exception and would definitely consider staying again but would read reviews to be sure that I just got the one bad bed.
Stayed 1 night in Jul 2023
Response from Luisa Maria Pagani - General Manager on 23 Jul 2023
Dear Jeff,thank you for your review for our Starhotels Grand Milan,We are glad that you enjoyed your stay, and regarding your comment will be really helpful to us to understand where we can improve,We really look forward to welcome you back again,Best regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Luisa Maria Pagani - General Manager on 23 Jul 2023
Dear John,thank you so much for your beautiful review of our Starhotels Grand Milan.We are glad that you enjoyed your stay and hope to welcome you back again.Best regards

10/10 Excellent

Simi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was super clean, the breakfast was delicious, and the staff were all very friendly. The location is perfect to make day trips around Lake Como, Lake Maggiore, Bergamo, Milan, Ticino, etc. You can reach all these places in around an hour. The only minor complaint I have is that twice I called reception to send up extra towels but I never received them. Overall, it was a great experience and I would definitely stay here again. A special thanks to Francesco at reception who was very welcoming and helpful.
Stayed 5 nights in Jun 2023
Response from Luisa Maria Pagani - General Manager on 23 Jul 2023
Dear Simi,Thank you for your nice review for our Starhotels Grand Milan,We are really glad that you enjoyed your stay, and also thanks to your advice we can improve to offer the best experience to our guest,Our staff looks forward to welcome you back again really soon!!Best regards,

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Will return.
Stayed 1 night in Jun 2023
Response from Luisa Maria Pagani - General Manager on 24 Jul 2023
Dear Cristina,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards,

10/10 Excellent

shimaila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Best experience ever. Very professional and curteous staff, best breakfast, next to Sarrono train station on walking distance, has Aldi grocery store with in few steps. Cute coffee shops near by. Has laundry available for guest in basement for a small cost. You feel at home especially traveling with kids.
Stayed 6 nights in Jun 2023
Response from Luisa Maria Pagani - General Manager on 24 Jul 2023
Dear Shimalia,Thank you for your nice review for our Starhotels Grand Milan,We are glad that you enjoyed everything concerned in our hotel!Our Staff look forward to welcome you back again really soon,Best regards,

8/10 Good

Coma

Stayed 2 nights in Jun 2023
Response from Luisa Maria Pagani - General Manager on 24 Jul 2023
Dear Coma,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards,

6/10 Okay

Jaya

Travelled with family
Liked: Cleanliness, staff & service
AC seem to be working in one room only, Amenities for the Kitchen seem to be available only for stay of 14 days or over. Charge of 235 Euros for couple of small coke, couple of water bottle and few packets of nut in Minibar seem excessive (as explained by checkout associate unless I am mistaken)
Stayed 2 nights in Jun 2023
Response from Luisa Maria Pagani - General Manager on 23 Jul 2023
Dear Gill,Thank you for your nice review for our Starhotels Grand Milan, We appreciate your comment that is really helpful to us to improve to give to our guests the best experienceWe really look forward to welcome you back again,Best regards,

8/10 Good

Beniameen

Liked: Cleanliness, amenities
This property was ok. It was overall good for meeting my needs.
Stayed 1 night in Jun 2023
Response from Luisa Maria Pagani - General Manager on 24 Jul 2023
Dear Beniameen,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay, and that we had reached your needs.We hope to welcome you back again.Best regards,

10/10 Excellent

kefah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay , would recommend
Stayed 1 night in Jun 2023
Response from Luisa Maria Pagani - General Manager on 24 Jul 2023
Dear Kefah,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards,

4/10 Poor

Yasmin Cige

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The reception staff were not very clear in communication throughout the duration of the stay, one receptionist seemed very dismissive. The room was not cleaned once despite requesting it to be cleaned and leaving a notice on the door. The breakfast that is served is very limited, not a range of foods available for different dietary requirements. Overall, it wasn’t a very satisfying stay and I would recommend to avoid this hotel.
Stayed 3 nights in Jun 2023
Response from StarHotels GrandMilan on 23 Jul 2023
Dear Mrs Yasmin.Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely, Luisa Maria Pagani - General Manager

4/10 Poor

Sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was my first time in Italy. The staff did not want to be bothered with answering any questions. They gave people wrong information and wrong directions. Others that were part of our group were not happy either. There is not a porter or a concierge available and the staff at the desk were not willing to kindly answer questions. The night our tour began, they provided a dinner for all 39 of us. The dinner was not edible. It was supposed to be turkey and nobody could identify the meat. It was done cheaply and it was disgusting. Will never go back there.
Stayed 3 nights in May 2023
Response from Luisa Maria Pagani - General Manager on 24 Jul 2023
Dear Sandra,Thank you for taking the time to share your feedback. While I wish you had a better experience with our services, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

gill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was spacious and clean. Swimming pool was good, though a little cold. Disliked fact hot tub was cold and steam room not operational till after 5pm
Stayed 2 nights in Jun 2023
Response from Luisa Maria Pagani - General Manager on 23 Jul 2023
Dear Gill,Thank you for your nice review for our Starhotels Grand Milan,We are glad that you enjoyed your stay with us, and we appreciate your comment that is really helpful to us to improve,We really look forward to welcome you back again,Best regards,

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Luisa Maria Pagani - General Manager on 18 Jul 2023
Gentilissimo Paolo, La ringraziamo per la bellissima recensione scritta per il nostro Starhotels Grand Milan. Siamo lieti che la sua permanenza sia stata piacevole e ci auguriamo di riaverla presto tra i nostri ospiti.Un cordiale saluto,

4/10 Poor

Deborah

Stayed 1 night in Jun 2023
Response from StarHotels GrandMilan on 23 Jul 2023
Lieber ,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Luisa Maria Pagani - General Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Luisa Maria Pagani - General Manager on 31 May 2023
Dear Matthew,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and we hope to welcome you back again.Best regards,

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring Milan and the lakes, easy walking instance to the railway station but no train noise. Trains are cheap, efficient and frequent! The linen in the rooms is lovely, showers although over the bath are hot and powerful. The rooftop pool is a great facility too. Didn’t try breakfast at the hotel, but the supper we had on arrival was great, and the bar man makes a mean martini for 8 euros. We loved this hotel, super clean, comfy beds, amazing blackout curtains, at a good rate too.
Stayed 6 nights in May 2023
Response from Staff GrandMilan Saronno on 23 May 2023
Dear Mrs JoanneFrom behalf of the whole Grand Milan Team we want to thank you for taking the time to share your experience at Starhotels Grand Milan. We are always thrilled to hear positive feedback as we strive each day to create unforgettable experiences to our guests.We definitely hope to see you again at the Gran Milan the next time your travels bring you back in Saronno!Best regards Luisa Maria Pagani - General Manager

10/10 Excellent

Jaypreet

Stayed 1 night in May 2023
Response from The Staff GrandMilan Saronno on 23 May 2023
Dear Mr. Jaypreetthank you so much for your opinion of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards Luisa Maria Pagani - General Manager

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in May 2023
Response from Staff GrandMilan on 23 May 2023
Dear Mr. BryanThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Luisa Maria Pagani - General Manager

8/10 Good

Megan

Stayed 2 nights in May 2023
Response from Luisa Maria Pagani - General Manager on 25 May 2023
Dear Megan,Thank you so much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back again!Best regards,

2/10 Terrible

Pablo

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I had a incidrnt with Stefano o e of the front desk people. First when i asked for an upgrade he said there was no disponibility with the worst attitude, later his boss Thea said there was an upgrade. The worst: he approached me because i am Hispanic and said where are you going I said to my room he said ive never seeing you here i said did you forget yesterday. He target me. All employees say his attitude is awful and even the manager Thea said he will report him. I wont let this situation go that easily. This man treats all customers with a demeaning way.
Response from Starhotels GrandMilan on 1 May 2023
Dear Mr. PabloThank you for your review for our Starhotels Grand Milan, We are so disappointed reading your comments, it's clear that something didn't go as we always hope, We try to improve day by day and thanks to comments like yours we'll succed in that. The upgrade wasn't available on your arrival but it was guaranteed after all the departures. We hope that you want to give us another chance in which we can show you the elegance and experience Starhotels, Best regards, Luisa Maria Pagani - General Manager

10/10 Excellent

Mark Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel located near the train station and airport. Very friendly staff, very clean and close to all amenities.
Stayed 2 nights in Apr 2023
Response from StarHotels GrandMilan on 29 Apr 2023
Dear Mr. Barry MarkWe want to thank you for taking the time to share your experience at Starhotels GrandMilan.We hope to welcome you back to our hotel very soon! SincerelyStaff GrandMilan

10/10 Excellent

Ana, Zagreb

Excellent service!
Stayed 3 nights in Apr 2023
Response from Starhotels GrandMilan on 29 Apr 2023
Dear Mrs Ana Thank you for taking the time to share your feedback. We hope to see you again at the Gran Milan the next time your travels bring you back in Saronno!Best regards

10/10 Excellent

Joanna

Stayed 2 nights in Apr 2023
Response from Luisa Maria Pagani - General Manager on 20 Apr 2023
Lieber Joanna,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,