Terrace/patio

Reviews of NYX Hotel Milan by Leonardo Hotels

4 out of 5
NYX Hotel Milan by Leonardo Hotels
Piazza IV Novembre 3, Milan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1005 reviews" "
Rating 8 - Good. 292 out of 1005 reviews" "
Rating 6 - Okay. 60 out of 1005 reviews" "
Rating 4 - Poor. 32 out of 1005 reviews" "
Rating 2 - Terrible. 17 out of 1005 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ARNALDO SANCHEZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It a convenient hotel. Staff not very friendly. It is an ok hotel
Stayed 3 nights in May 2024

10/10 Excellent

CHUN TZEN, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Really easy access with stone throw away from Milano Centrale. Good option if one intended to visit city outside of Milan by train. Only problem is the concert nearby the station that going on until 10pm and the music and noises can be heard from inside the room. And if you need bus transfer to Malpensa airport, it's literally just opposite the hotel. Overall a pleasant stay and good choice for a basic hotel with minimal frills.
Stayed 4 nights in May 2024

10/10 Excellent

Fredes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice
Stayed 3 nights in May 2024
Response from Alice on 21 May 2024
Dear Fredes,It's delightful to hear that you had a positive experience at the Nyx Hotel Milan and found our establishment to be very nice. We strive to provide our guests with exceptional service and a comfortable stay. Your kind words are a testament to our efforts.We look forward to welcoming you back on your next visit.Best Regards,Alice-Guest Relation

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Everything was perfect!
Stayed 1 night in May 2024
Response from Alice on 17 May 2024
Dear Virginia,It's great to hear that you found our location convenient and our rooms comfortable during your stay at Nyx Hotel Milan. It's our priority to ensure our guests feel right at home, and it's heartening to know that our staff was instrumental in achieving this for you.We hope to have the pleasure of welcoming you back in the near future.Best wishes,Alice-Guest Relation

10/10 Excellent

Erica, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and lovely room overlooking a small green area and Milan Centrale Station.
Stayed 1 night in May 2024
Response from Alice on 13 May 2024
Dear Chih10,It's delightful to hear that you found our location to be convenient. At Nyx Hotel Milan, it is our constant endeavor to provide our guests with easy access to local amenities. We hope to welcome you back soon.Best Regards,Alice-Guest Relation

10/10 Excellent

Aizhan

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Alice on 13 May 2024
Dear Aizhan,It's delightful to hear that you found our location to be convenient. At Nyx Hotel Milan, it is our constant endeavor to provide our guests with easy access to local amenities. We hope to welcome you back soon.Best Regards,Alice-Guest Relation

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from Milano Centrale, very accessible and good staff service
Stayed 1 night in May 2024
Response from Alice on 13 May 2024
Dear Joel,It's delightful to hear that you found our location to be convenient. At Nyx Hotel Milan, it is our constant endeavor to provide our guests with easy access to local amenities. We hope to welcome you back soon.Best Regards,Alice-Guest Relation

10/10 Excellent

Canh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated hotel room. Clean and closed to Milano Central Station, Metro system, and busses to Milan airports.
Stayed 1 night in May 2024
Response from Alice on 13 May 2024
Dear Canh,Your positive rating of Nyx Hotel Milan is greatly appreciated. It's wonderful to see that you had a satisfactory experience with us. We constantly strive to ensure that our guests' stays are enjoyable, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Alice-Guest Relation

10/10 Excellent

scarleth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in May 2024
Response from Alice on 13 May 2024
Dear Scarleth,Your positive rating of Nyx Hotel Milan is greatly appreciated. It's wonderful to see that you had a satisfactory experience with us. We constantly strive to ensure that our guests' stays are enjoyable, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Alice-Guest Relation

8/10 Good

Clarissa, Milford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and kid friendly. The room was really small but I would stay again if I need to take the train to airport or other places.
Stayed 1 night in Apr 2024
Response from Alice on 6 May 2024
Dear Clarissa,Your kind words about your stay at Nyx Hotel Milan are truly appreciated. We're delighted to hear that you found our hotel to be nice and accommodating for your children. Indeed, our location offers easy access to transport links such as the train to the airport, making it convenient for our guests.We understand that you found the room to be on the smaller side. We aim to create a cozy and comfortable environment, and we're pleased that this did not deter you from considering a future stay with us. We look forward to welcoming you back under more pleasant circumstances. Best Regards,Alice-Guest Relation

10/10 Excellent

cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NYX is a beautiful hotel. Safe is friendly and helpful. Rooms great. All the amenities that you need. Close to train station. Would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Alice on 6 May 2024
Dear Cheryl,Your positive rating of Nyx Hotel Milan is greatly appreciated. It's wonderful to see that you had a satisfactory experience with us. We constantly strive to ensure that our guests' stays are enjoyable, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Alice-Guest Relation

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was well thought out super smart modern and clean only stayed one night but had a very relaxing time.
Stayed 1 night in Apr 2024
Response from Alice on 6 May 2024
Dear Matthew,Your positive rating of Nyx Hotel Milan is greatly appreciated. It's wonderful to see that you had a satisfactory experience with us. We constantly strive to ensure that our guests' stays are enjoyable, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Alice-Guest Relation

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alice on 6 May 2024
Dear Karen,Your positive rating of Nyx Hotel Milan is greatly appreciated. It's wonderful to see that you had a satisfactory experience with us. We constantly strive to ensure that our guests' stays are enjoyable, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Alice-Guest Relation

10/10 Excellent

Smibin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.. Walkable distance to main train station.
Stayed 1 night in Apr 2024
Response from Alice on 2 May 2024
Dear Smibin,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Welcoming bottle of wine and cake. Pillow menu selection via QR code. If you need to stay close to central station, this is the place
Stayed 1 night in Apr 2024
Response from Alice on 2 May 2024
Dear Karl,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

10/10 Excellent

Rebecca

Lovely hotel, very clean and staff were friendly.
Stayed 1 night in Apr 2024
Response from Alice on 24 Apr 2024
Dear Rebecca,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

10/10 Excellent

Sih-Chiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. 2-3 minutes walk from Milan Central Station.
Stayed 1 night in Apr 2024
Response from Alice on 24 Apr 2024
Dear Sih-Chiao,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

8/10 Good

OLUWAKEMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent two nights and it was a good. The rooms were rather small and the pillows not so soft and comfy. I rate the breakfast 10/10 because of the options available on the menu
Stayed 2 nights in Apr 2024
Response from Alice on 11 Apr 2024
Dear Oluwakemi,It's fantastic to hear that you enjoyed your stay at Nyx Hotel Milan and especially appreciated our breakfast options. We take pride in providing a diverse menu to cater to all our guests' tastes.We understand that comfort is essential for a gratifying experience, and we regret hearing that you found the pillows not to your preference. We strive to ensure that all aspects of our guests' stay are satisfactory and your feedback is invaluable to us.We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Alice-Guest Relation

8/10 Good

Fabiana, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient near train station
Stayed 2 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Fabiana,It's a pleasure to hear that you found our location convenient. We strategically position Nyx Hotel Milan to ensure optimal accessibility to important places such as the train station for our guests. Your positive rating is much appreciated and it motivates us to continue providing the best service to all our guests. We look forward to having you stay with us again in the future.Best Regards,Alice-Guest Relation

10/10 Excellent

German

Stayed 1 night in Apr 2024
Response from Alice on 2 May 2024
Dear German,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay and close to train station with great transport links to and fro the airports and really nice restaurants. Also walkable to some other areas. Will definitely stay here again when visiting Milan
Stayed 1 night in Mar 2024
Response from Alice on 11 Apr 2024
Dear Kate,It's a pleasure to hear that you had a lovely stay at our Nyx Hotel Milan. We indeed pride ourselves on our convenient location, with easy access to transportation and gastronomic delights. We're thrilled that you found this to be beneficial during your visit.We're also delighted to know you found our location walkable to other interesting areas. Your intent to choose us again for your future visits to Milan is the highest compliment we could receive.Looking forward to welcoming you back soon.Kind Regards, Alice-Guest Relation

10/10 Excellent

Scott, Sulzbach-Rosenberg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location few steps from the central train station. Amazing staff and great atmosphere. Modern and fancy design is perfectly aligning with the spirit of Milan.
Stayed 2 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Scott,Your wonderful feedback about our location, staff, and design truly brightens our day. It's delightful to hear that you have found Nyx Hotel Milan to be an excellent representation of the city's spirit. It's always a pleasure to serve guests like you who appreciate our modern and fancy design as well as our convenient location. We look forward to welcoming you back soon.Best Regards,Alice-Guest Relation

10/10 Excellent

Benedito

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
locatilzation is excelent
Stayed 3 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Benedito,It's wonderful to know that you found our location excellent. At Nyx Hotel Milan, we strive to provide our guests with the best experience, and your positive rating is a testament to that. We look forward to welcoming you back in the near future.Best regards,Alice-Guest Relation

10/10 Excellent

Alessandro, New York

Stayed 3 nights in Mar 2024
Response from Alice on 24 Apr 2024
Dear Alessandro,Your perfect score has truly made our day at the Nyx Hotel Milan. We are delighted to know that we were able to provide an experience that met your expectations.Creating a comfortable and memorable stay for our guests is what we strive for and your feedback assures us that we are on the right track. Once again, thank you for your kind words. We look forward to welcoming you back at Nyx Hotel Milan in the future.Best regards,Alice-Guest Relation

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Adriana,Your excellent rating has truly made our day! At Nyx Hotel Milan, we aim to provide our guests with outstanding service and it's heartwarming to know we succeeded with you. Should you choose to stay with us again, know that we will strive to provide the same remarkable experience. Best Regards,Alice-Guest Relation

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, conveniently located by the train station. This is a pro and con since that area isn’t the greatest and a bit of a walk from the main sights. I still recommend staying here since the staff and facilities are nice.
Stayed 2 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Michael,It's delightful to hear that you found our location convenient and our facilities to your liking. The proximity to the train station is indeed a feature that many of our guests appreciate.We understand that the surrounding area and distance to the main sights may not be ideal for everyone. Your feedback is valuable to us as it helps us understand our guests' preferences better. Nevertheless, we're thrilled to hear that you would recommend Nyx Hotel Milan. Your compliments about our staff are greatly appreciated. We strive to provide excellent service to ensure our guests have a memorable stay.We look forward to welcoming you back in the near future.Best regards,Alice-Guest Relation

6/10 Okay

Giovanni

Liked: Cleanliness, property conditions & facilities
Very loud music in the lobby and difficult to hear the receptionist. Some parts of the hotel are quite cold. Area around debatable and quite dodgy.
Stayed 1 night in Mar 2024
Response from Alice on 17 Apr 2024
Dear Giovanni,We appreciate your valuable feedback regarding your recent stay at Nyx Hotel Milan. It's unfortunate to hear about the challenges you faced during your visit, particularly in regards to the noise in the lobby. At Nyx Hotel Milan, we always strive to provide a tranquil environment for our guests.In reference to the temperature, we aim to maintain a comfortable atmosphere throughout the hotel. We apologize if this was not your experience and we'll take your comments on board for consideration.As for the surrounding area, Nyx Hotel Milan is situated in a bustling district with a unique character. We understand this may not be to everyone's liking and we appreciate your perspective.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Alice-Guest Relation

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and cleaning service. Very convenient to train station and metro.
Stayed 2 nights in Mar 2024
Response from Alice on 17 Apr 2024
Dear Jose ,It's a pleasure to hear that you consistently find our hotel to be satisfactory. We take great pride in maintaining the highest standards in all facets of our operation. Your recognition in regards to the staff, cleanliness, location, facilities, comfort, and value for money is highly appreciated. We are delighted that you find Hotel Nyx Milan to be a reliable choice for your stays. We look forward to hosting you on your next visit.Kind regards,Alice-Guest Relation

4/10 Poor

Andreea

Travelled with partner
Hotel is close to the train station which is helpful. Staff were nice enough and decent breakfast options. The rooms are small and the bed is very hard and uncomfortable.
Stayed 3 nights in Mar 2024
Response from Alice on 17 Apr 2024
Dear Andreea,We are grateful for your feedback regarding your recent stay at Nyx Hotel Milan. It's heartening to hear that you found our location convenient and our staff courteous. We strive to provide a seamless experience to all our guests, and your observations about the breakfast are appreciated.However, we regret to hear about your discomfort with the bed. Our aim is to provide an environment of utmost comfort and relaxation. We apologize if we fell short of your expectations in this regard.We value your feedback as it helps us to focus on what is important to our guests. We look forward to having the opportunity to welcome you back in the future for an improved experience. Warm regards,Alice-Guest Relation

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to central train station and metro station. Clean and convenient. Free water and free WiFi. Typical Europe hotel room size equipped with new technology. Very pleased with my stay!
Stayed 3 nights in Mar 2024
Response from Alice on 20 Mar 2024
Dear Aileen,Thank you for choosing Nyx Hotel Milan for your stay. We are glad to hear that you had a positive experience with us. We look forward to welcoming you again on your next trip to Milan.Kind regards,Alice-Guest Relation

8/10 Good

Shahram, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean Did the job
Stayed 1 night in Dec 2023
Response from Alice on 18 Mar 2024
Dear Shahram,Thank you for sharing your experience at Nyx Hotel Milan. We are glad to hear that you found our hotel clean and that everything worked well during your stay. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards,Alice-Guest Relation

10/10 Excellent

Reginald Lim Chee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom and bathroom are clean. Staff are friendly, warm and patient. One particular staff I must send our special thanks to is Ohio at the hotel concierge. Ohio is professional, kind, warm, keen to help, patient and full of local knowledge. He provided valuable and clear local information and recommendations to us such as places to visit, how to get there, and things to avoid. He always made sure we would have a safe day out when we left the hotel each morning. Thank you Ohio.
Stayed 3 nights in Mar 2024
Response from Sandra Foucher -GM on 14 Mar 2024
Dear Reginald,We are so pleased to read that your stay at Nyx Hotel Milan was comfortable and to know that our team, especially Ohio, made a positive impression on you. Our staff indeed takes pride in offering warm, friendly, and professional service to our guests.We are also glad to know that you found our rooms clean . Cleanliness is a top priority for us, and we strive to maintain it to the highest standards.Your kind words and detailed review are greatly appreciated. We will surely pass on your compliments to Ohio and the rest of our team.We look forward to the opportunity of welcoming you back in the future.Thank youKind regards

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alice on 18 Mar 2024
Dear Brenda,Thank you so much for giving us a perfect score of 5 out of 5. We are really happy that you had a positive experience at Nyx Hotel Milan. Your feedback is greatly appreciated and we look forward to welcoming you back in the near future.Kind regards,Alice-Guest Relation

10/10 Excellent

Naomi, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff especially Rachel. Also, the concierge guy was awesome. I don’t remember his name but he wore a hat. We stayed at this hotel due to my daughter’s wedding in Milan. Thank you
Stayed 7 nights in Feb 2024
Response from Alice on 18 Mar 2024
Dear Guest,We are pleased to know that our staff, especially Rachel, made your stay at Nyx Hotel Milan a memorable experience. The compliment to our concierge is equally appreciated.We are honored that you chose our hotel as your base for such a special event as your daughter's wedding. Your satisfaction is our priority and we are pleased to know that we were able to meet your expectations.We thank you for sharing your experience and look forward to welcoming you again in the future.Sincerely yours,Alice-Guest Relation

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Alice on 7 Mar 2024
Dear Kenneth,Thank you for taking the time to rate us with a perfect score. It's wonderful to know that we were able to meet your expectations during your stay at Nyx Hotel Milan. We look forward to welcoming you back in the future.Best Regards,Alice-Guest Relation

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. We enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Alice on 4 Mar 2024
Dear AhmedThank you for taking the time to share your positive experience with us. We are so pleased that you enjoyed your stay and that everything was perfect! It is our priority to ensure our guests have a pleasant experience and we look forward to hosting you again soon.Best RegardsAlice-Guest Relation

10/10 Excellent

Fran

Stayed 2 nights in Feb 2024
Response from Alice on 27 Mar 2024
Dear Fran,Thank you for your excellent rating and for choosing Nyx Hotel Milan. We're thrilled to know you had a wonderful experience with us. Your satisfaction is our priority and we're grateful for your feedback. We look forward to welcoming you back in the near future.Best Regards,Alice-Guest Relation

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient location
Stayed 1 night in Feb 2024
Response from Alice on 26 Feb 2024
Dear Nichole,thank you so much for taking the time to review your stay at the NYX Hotel of Milan. We are very happy that you appreciated our services, staff and location. Looking forward to hosting you again soon! Arrivederci, Alice-Guest Relation

10/10 Excellent

Luther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amenities, super spacious rooms and extremely convenient to the main train station in Milan.
Stayed 2 nights in Feb 2024
Response from Alice on 26 Feb 2024
Gentile ospite,È un piacere sapere che la tranquillità delle nostre camere è stata di suo gradimento e che ha trovato la nostra posizione comoda. Al Nyx Hotel Milan, ci sforziamo di offrire un soggiorno confortevole a tutti i nostri ospiti.Prendiamo atto dei suoi commenti sulle dimensioni della camera e sul comfort del letto. La preghiamo di notare che questi aspetti possono essere soggettivi e variare da ospite a ospite. Tuttavia, siamo sempre aperti al feedback e le assicuriamo che le sue osservazioni vengono prese in considerazione.Saremo lieti di poterla accogliere nuovamente in futuro.Cordiali saluti,Alice-Guest Relation

6/10 Okay

andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice but I was woken up twice in the middle of the night by people shouting in the corridor. Of course it is not to blame the hotel for it but they need to be informed as it is extremely annoying.
Stayed 1 night in Feb 2024
Response from Alice on 26 Feb 2024
Dear Andrea,Your feedback is invaluable to us, and we appreciate your understanding in the challenging situation you faced. We always strive to provide our guests with an environment that is conducive to rest and relaxation at Nyx Hotel Milan. It is unfortunate to hear about your experience with noise disturbances during the night. While we acknowledge that such instances can be beyond our control, we deeply regret any discomfort it may have caused you. Your feedback serves as a reminder for us to continually seek ways to enhance the overall experience of our guests.Thank you once again for bringing this to our attention. We are committed to ensuring your next stay with us will be more enjoyable. Best Regards,Nyx Hotel Milan Team

6/10 Okay

John, Minnetonka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, however there is a DJ every night playing loud music! This probably enjoyed by some generations, but not mine! The thumping music could be heard in our room with all windows closed!
Stayed 5 nights in Feb 2024
Response from Alice on 19 Feb 2024
Dear John,It's wonderful to hear that you found our staff at Nyx Hotel Milan to be very friendly. We truly pride ourselves on offering excellent customer service to all our guests.However, we understand that the music from the DJ may have been a cause for concern for you. Our intention is to create a lively and vibrant atmosphere, but we understand that this may not suit all our guests. Your feedback is valuable and helps us understand different perspectives.We sincerely apologize if this caused any inconvenience during your stay. We aim to ensure that all our guests have a comfortable and enjoyable experience at our hotel.Best regards,Alice-Guest Relation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience for the whole time
To truly enjoy accommodations while traveling , the room itself and the service are equally important , for my experience with NYX has been really great in both ways. The suite room is well equipped with all essentials for an enjoyable vacation-stay , the room setup is exceptional. Comfortable beds and roomy bathrooms. The reception team of two sweet Italian guy/ladies speak fluent English but willing to speak Italian slowly to me as requested and they have the warmest smile whenever you need them . It's an excellent location , overall, 10/10
Stayed 1 night in Feb 2024
Response from Alice on 19 Feb 2024
Dear Guest, Your positive review has genuinely brightened our day. It's heartwarming to know that you had an amazing experience at Nyx Hotel Milan, and that both our accommodations and service left a lasting impression.Your kind words about our reception team have been noted. Their aim is to always provide excellent service and create a welcoming environment for our guests, and it's wonderful to hear that their efforts were successful. Your compliments will surely be shared with them.Moreover, we're delighted that you found our suite room well-equipped and our location excellent. It's pleasing to know that we've met your expectations in these aspects.We look forward to the opportunity of welcoming you back on your next visit. Best Regards,Alice-Guest Relation

10/10 Excellent

sheena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the NYX are so welcoming and from the first interaction exceeded my expectations. Even after only a brief interaction, days later they remembered me by name and always where quick to help. The hotel has inner facing rooms for those who like it quiet or street facing rooms for those seeking more of the sounds and energy of Milan. The rooms are quite cheesy in decor, but clean and comfortable and the rest of the hotel lobby, rooftop decks and communal spaces are well decorated. The property is directly across from the train station which makes it so convenient for day trips. I stayed put and took day trips which conveniently saved me from lugging a suitcase on the trains. Even travelling solo as a young women it was so close I never felt unsafe getting to the hotel even late a night. The train station also has the most fabulous Mercantile with dozens of delicious food options early or late. 10/10 location and staff.
Stayed 4 nights in Feb 2024
Response from Alice on 14 Feb 2024
Dear Sheena,It is heartening to read your delightful review about your recent stay at Nyx Hotel Milan. Our staff will be thrilled to hear that their warm hospitality made a lasting impression on you, and your recognition of their effort will certainly motivate them further. We're also pleased that you found the location of our hotel to be advantageous for your travel plans. The proximity to the train station has indeed been appreciated by many guests for the convenience it offers.Your feedback about our rooms and decor is quite valuable. We strive to create a unique atmosphere that reflects the vibrant spirit of Milan while ensuring cleanliness and comfort. We're glad you found the communal spaces and rooftop decks appealing.Lastly, we appreciate your mention of the safety of the location, particularly for solo travelers. It's paramount that our guests feel secure at all times. Thank you once more for your kind words and the perfect rating. It was a pleasure to have you with us, and we hope to welcome you back soon for another memorable experience in Milan.Best Regards,Alice-Guest Relation

10/10 Excellent

Joel, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in walking distance to train station.
Stayed 2 nights in Feb 2024
Response from Alice on 14 Feb 2024
Dear Joel,It is truly delightful to read your succinct yet heartwarming review. The prime location of Nyx Hotel Milan is indeed one of the features that our guests value the most. We are thrilled that its proximity to the train station served your needs well.We look forward to having the pleasure of hosting you again in the future.Warm regards,Alice-Guest Relation

10/10 Excellent

Geoffrey

Stayed 1 night in Feb 2024
Response from Alice on 12 Feb 2024
Dear Geoffry,What a delight to read your review! It thrills us to know that Nyx Hotel Milan has become your favorite hotel and that you enjoyed our facilities and breakfast. We strive every day to ensure our guests have an amazing experience, and your words are truly rewarding.We look forward to welcoming you back in the near future for another memorable stay. Best Regards,Alice-Guest Relation

10/10 Excellent

YOONJEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 밀라노나 근교 여행하기 너무 편합니다.
밀라노 센트렐레 바로 앞입니다. 말펜사 공항버스도 바로 앞이에요^^ 9번, 10번 트램도 바로 앞이어서 편합니다. 후기에 낮은층은 트램소음이 있다고 해서 걱정했는데 11층 좋은뷰를 주셔서 너무 편하게 지냈어요. 기차역이 바로 앞이라 근교 여행하는데도 너무 좋습니다. 높은층 좋은뷰를 주셔서 너무 감사했어요.
Stayed 3 nights in Jan 2024
Response from Alice on 5 Feb 2024
Dear YOONJEONG , Thank you for sharing your experience at Nyx Hotel Milan. We are glad to hear that you enjoyed the convenience of our location and the view from your high floor accommodation. Our strategic location is definitely one of our strengths and we are happy that you were able to take advantage of it. As for the streetcar noise, we know that it can be a concern for some of our guests and we are glad that you did not experience any problems in this regard. We thank you again for choosing the Nyx Hotel Milan for your stay. We hope to have you as our guest again in the future.Sincerely yours,Alice-Guest Relation

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hip and trendy Milan Hotel
A great location very close to Train and bus service from airport. It was a fantastic stay Comfortable room great views from the tenth floor. Very quick at sorting our door which at first did not lock. Continental breakfast had a great selection but the hot selection not so good. The staff in the restaurant and the Hotel were excellent and very friendly. Very close to excellent local eatery’s.
Stayed 2 nights in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Jim, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the road from milane centrale. Great ammenities and quality room
Stayed 3 nights in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Colin, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

10/10 Excellent

Dora, Yonkers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It was next to the main train station. Offered a great free breakfast. Safe, clean location
Stayed 7 nights in Dec 2023
Response from Marcello on 29 Jan 2024
Dear Dora, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station. Very walkable area. Doorman assistant carried my bag which was most welcoming. Desk reception was very easy and efficient. Clean rooms. Delicious breakfast.
Stayed 1 night in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Margaret, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.