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Reviews of NH Collection Milano Touring

4 out of 5
NH Collection Milano Touring
Via Iginio Ugo Tarchetti, 2, Milan, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 511 out of 1004 reviews" "
Rating 8 - Good. 364 out of 1004 reviews" "
Rating 6 - Okay. 88 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a very good breakfast, close to the metro. Only complaint was that the room was very hot. Aircon did not appear to work and if you opened the window, there was a bad smell from the yard outside.
Stayed 2 nights in Mar 2024

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, AMAZING breakfast! Nice clean rooms.
Stayed 4 nights in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for business use. Close to metro and tram. Excellent breakfast, gym was small but well equipped, waiting dtsff excellent.
Stayed 3 nights in Mar 2024

6/10 Okay

Fahad

Business traveller
Liked: Cleanliness
Problem with air conditioning.
Stayed 1 night in Feb 2024
Response from Marta Guest Relations Team on 29 Feb 2024
Dear FahadThank you for taking the time to review our NH Collection Milano Touring.I am sorry to read about the inconvenient with the air conditioning system. I ensure you that I shared your comment with the concerned department so to be sure we don't fall short like this again.Hope to have another opportunity in the future to let you feel special and welcomed in our NH Collection Milano Touring. Best regards,Marta Guest Relations Team

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice
Stayed 1 night in Feb 2024
Response from Marta Guest Relations Team on 29 Feb 2024
Dear SoniaOn behalf of the entire NH Collection Milano Touring Team, we wish to thank you for sharing your feedback on your stay with us.We are delighted to learn that your experience was up to your expectations, especially the attentive service delivered by our Team, as we constantly strive to create memorable moments for our guest.Thanking you once again, we look forward to welcoming you back soon!Kindest regards Marta Guest Relations Team

10/10 Excellent

Callum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, stylish, clean and great bar
Stayed 1 night in Dec 2023

8/10 Good

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was amazing. There were not many restaurants in the area and I didn’t feel like it would be safe as a solo female to walk around at night. I had booked 2 nights. I asked on check in about booking another 4 nights. The guy said there was availability just to come back when I decided. I tried to book the next day and he wouldn’t let me until checking out. I looked on their website the price and I had screenshot it. On checkout day I tried adding extra 4 nights and they wanted an extra 20euro a night. I declined and moved hotel.
Stayed 2 nights in Jan 2024
Response from Marta - Guest Relations Team on 29 Feb 2024
Dear LeanneThank you for choosing NH Collection Milano Touring and for sharing your experience. It is a pleasure to know you appreciated your stay, especially our convenient location and the quality of our rich breakfast buffet.We hope to have the opportunity to welcome you back for a perfect NH Collection Experience and we remain at disposal for any further comment you would like to share.Kind regards,MartaGuest Relations Team-

10/10 Excellent

Firas, kuwait

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Lannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet experience
The staff was amazing and the food was delicious. There were snacks everywhere. They sweet the experience with snacks around every corner.
Stayed 1 night in Dec 2023
Response from Marta - Guest Relations Team on 3 Jan 2024
Dear LannahThank you for choosing NH Collection Milano Touring and for sharing your kind words. Knowing we were able to offer you a great experience in Milan is particularly rewarding. such reviews help us to keep on with the good work. Thanking you once again, we look forward to welcoming you back soon!Kind regards

6/10 Okay

Fola

Liked: Staff & service
Decent
Response from Marta Guest Relations Team on 29 Feb 2024
Dear FolaThank you for sharing your review about NH Collection Milano Touring.I am deeply sorry to read your experience was not fully satisfying.Should you be interested in sharing more specifics about how we can further improve our services, please fell free to contact us directly. We look forward to welcoming you again for a better experience, exceeding your expectations!Kind Regards,Marta Guest Relations Team

4/10 Poor

Su fang

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Reegan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Stayed 3 nights in Nov 2023

8/10 Good

Mike

Stayed 2 nights in Nov 2023

10/10 Excellent

Leanne

Stayed 2 nights in Nov 2023

6/10 Okay

Robert

The room was so dark I couldn’t work. Not a great stay
Stayed 1 night in Nov 2023

6/10 Okay

Thamer

Liked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

Suyin, Miami

Stayed 5 nights in Nov 2023

10/10 Excellent

Osvaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 1 night in Nov 2023

6/10 Okay

Shelley

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Good location near metro station Clean rooms and spacious
Stayed 2 nights in Nov 2023

10/10 Excellent

Dave

Liked: Cleanliness, amenities, property conditions & facilities
This is a nice modern, clean hotel located 15 minute walk from the main train station and 20 minute walk to some of Milan's main sites like Duomo and La Scala. My stay was fine, however, the service I received from the front desk was OK, not great. I booked at a VIP access hotel through Expedia but I certainly didn't receive VIP benefits. In fact, they tried to up sell me to a bigger room and would not allow me to check in early saying check in was at 3PM.
Stayed 2 nights in Oct 2023
Response from Marta - Guest Relations Team on 3 Nov 2023
Dear DaveThank you for choosing NH Collection Milano Touring and for sharing your experience.I am pleased that you appreciated our convenient location and the historical Milanese palace from early 30's we are in. The kind feedback you provided is vital to us in order to monitor and further improve the level of the services offered . I thank you for underlining the staff service as good and I will surely share your comment with the staff in order to enhance it to perfect!Looking forward to having you with us again for a further improved NH Collection Experience!Kind Regards,Marta Guest Relations Team

10/10 Excellent

Galen, Fort Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could not be nicer or more accommodating. Helped us at a time in which we badly needed it. Raymond at the bar is just a gentleman. It could not have been better at a time that it made all the difference
Stayed 3 nights in Oct 2023
Response from Marta Guest Relations Team on 20 Nov 2023
Dear GalenOn behalf of the entire NH Collection Milano Touring Team, we wish to thank you for sharing your feedback on your stay with us.I am happy to read that Raymond provided you with great customer service and made you feel welcomed and cared for.The whole Team constantly strive to create memorable moments for our valued guests and it is rewarding to read you enjoyed your time with us.Kind Regards,Marta Guest Relations Team

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, we updated to the VIP floor which included free water and juice daily. Room was spacious and really comfortable. Walking distance to the central train station and metros!
Stayed 4 nights in Sep 2023
Response from Marta Guest Relations Team on 20 Nov 2023
Dear SamuelThank you for choosing NH Collection Milano Touring and for sharing your experience.It is particularly rewarding to know you are satisfied about your stay, underlining our convenient location in particular. I am glad you appreciated the VIP Floor we upgraded you to and the dedicated services.Looking forward to having you with us again for another perfect NH Collection Experience!Kind Regards,Marta Guest Relations Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Mohammad

Stayed 2 nights in Sep 2023

8/10 Good

Donald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to sites and restaurants. The staff was very helpful. A noisy part of town though since it was in the center. There was no free breakfast like other hotels we visited in Europe.
Stayed 1 night in Sep 2023
Response from Francesca, Guest Relations Team on 26 Sept 2023
Dear Donald, thank you for sharing your experience with the community! We are glad that you enjoyed your stay with us, thank you for your suggestions as well, it is important to monitor the services we offer. Hoping to welcome you back soon!Kindly,

10/10 Excellent

Amar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room corridor had extra water bottles, juice bottles , cookies and fruit in case you needed some at night. Exceptionally clean and great in hospitality. Would stay again.
Stayed 3 nights in Sep 2023
Response from Francesca, Guest Relations Team on 26 Sept 2023
Dear Amar, thank you for your feedback!We are glad you fully enjoyed your stay describing us as an excellence. Kind Regards,

10/10 Excellent

Rick

Stayed 4 nights in Aug 2023

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much around the hotel but it’s close to the metro which is easy to use. It’s a nice hotel and the staff is great—very helpful.
Stayed 4 nights in Aug 2023
Response from Francesca Guest Relations Team on 7 Sept 2023
Dear Mary, thank you for your feedback! Kind Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Milan August 2023
The superior rooms are actually standard rooms so we were disappointed the rooms were small.if you want a superior room then book deluxe.Long check out process and the 2 rooms we booked were not together. Bar and drinks were good and great service.
Stayed 3 nights in Aug 2023
Response from Francesca Guest Relations Team on 30 Aug 2023
Dear Anonymous, thank you for this review, it is important for us to receive a feedback. I am disappointed that certain aspects did not meet your expectations. Kindly,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and hotel is lovely.
Stayed 3 nights in Aug 2023
Response from Francesca Guest Relations Team on 30 Aug 2023
Dear Robert, thank you for your review! We are glad that you underlined the staff attitude! Kindly,

10/10 Excellent

Amrish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Very friendly and helpful staff. Great location. Highly recommendable.
Stayed 3 nights in Aug 2023
Response from Francesca, Guest Relations Team on 22 Aug 2023
Dear Amrish, thank you for your amazing review! We are glad to read that you had a positive experience with us. Hoping to welcome you back soon Kind Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed
Our needs were to be able to get some rest and food before an early departure at the Milan train station. Your hotel made it easy! Everything was in place including a nice restaurant on the premises. Thank you!
Stayed 1 night in Aug 2023
Response from Marta - Guest Relations Team on 9 Aug 2023
Dear Richard,Thank you for choosing NH Collection Milano Touring and for sharing your kind words. Knowing we were able to offer you a great experience in Milan is particularly rewarding. The entire team constantly strive to create memorable moments for our guests and such reviews help us to keep on with the good work. Thanking you once again, we look forward to welcoming you back soon!Kind regards Marta - Guest Relations Team

10/10 Excellent

MARY GRACE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 2 nights in Jul 2023
Response from Marta - Guest Relations Team on 9 Aug 2023
Dear Mary Grace,Thank you for choosing NH Collection Milano Touring.It is a pleasure to know you are satisfied with your stay and with the service in particulat.We hope to have the chance to have you with us again!Kind regards,Marta - Guest Relations Team

10/10 Excellent

Jerry

Stayed 3 nights in Jul 2023

10/10 Excellent

Aidan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP CLASS SERVICE/ LOVELY HOTEL
The service I received at the reception desk was top class. Morgan resolved an issue I had professionally and efficiently .Excellent meal and Top class service all round. I will be back
Stayed 1 night in Jul 2023
Response from Marta - Guest Relations Team on 9 Aug 2023
Dear Aidan, I am pleased to read that you had a pleasant stay with us and that you enjoyed our services and staff kindness. I will certainly share your review with the team!Thanking you for the kind words you shared, the whole staff looks forward to welcoming you back soon!Kind regards Marta - Guest Relations Team

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

Baris

Stayed 3 nights in Jul 2023

10/10 Excellent

Kamal, Metairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station. 10 minute taxi or 25 minute walk to the Duomo. Very safe and quiet neighborhood. More in the financial offices part of the city.
Stayed 3 nights in Jul 2023

10/10 Excellent

Atle

Stayed 3 nights in Jul 2023

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service...
The hotel is 1st class, well located, and above all clean...
Stayed 2 nights in Jul 2023
Response from Francesca, Guest Relations Team on 14 Jul 2023
Dear CESAR, On behalf of the entire NH Collection Milano Touring Team, we thank you for sharing this top score review!We are delighted to know you fully appreciated the comfort, quietness and cleanliness of our rooms and the attitude of our staff. We constantly strive to create memorable moments for our valued guests and we are happy that you underlined this as an excellence.Kind Regards,

8/10 Good

Luciano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Jul 2023
Response from Francesca, Guest Relations Team on 14 Jul 2023
Dear Luciano, Thank you for choosing NH Collection Milano Touring and for sharing your experience.It is a pleasure to know you are satisfied about your stay.The kind scores you have provided in the various areas are very important to us in order to monitor and further improve the level of our products and services offered to you.We look forward to having you with us again in the near future to make your experience even more memorable.Kind regards,

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and amazing service!
We arrived late very tired and Francesco at the front desk was super nice and friendly! We were travelling with my 10 year old daughter and he gave us a room upgrade.
Stayed 1 night in Jul 2023
Response from Francesca, Guest Relations Team on 14 Jul 2023
Dear Rafael, Thank you for choosing NHCollection Milano Touring. I am happy to read that Francesco provided you with great customer service and made you feel welcomed and cared for.Hoping to welcoming you again real soon!Kind Regards,

8/10 Good

Shing Siah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room size is good for two people and the bed/pillow was comfortable. There was a thunderstorm in the first night but we couldn’t hear the lightning at all. Peaceful nights! The staffs are very friendly and helpful. Amongst all the NH properties in Milan, Milano Touring seems to be at best location. We literally walk to the shopping areas, restaurants and a few touristy places easily. Will definitely come back if I have a chance to visit Milan again.
Stayed 3 nights in Jul 2023
Response from Francesca, Guest Relations Team on 14 Jul 2023
Dear Shing Siah, thank you for choosing NHCollection Milano Touring. We are glad to read that you enjoyed your stay underlining our central location. We hope to welcome you again real soon! Kind Regards, FrancescaGuest Relations Team.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at NH Hotel Touring
Staff was very friendly and helpful. They helped us call taxis whenever we needed it and gave us good restaurant recommendations nearby. Check in and check out process were very easy
Stayed 4 nights in Jun 2023
Response from Francesca, Guest Relations Team on 14 Jul 2023
Dear Susan, thank you for choosing NHCollection Milano Touring. I am glad to read that you enjoyed your stay. I am especially happy that you underlined our staff services, it is important for us to deliver you a perfect Collection experience. Hoping to welcome you back for your next stay in Milan. Kind Regards,

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
I like to stay here. Good location, close to metro. The best is the near park.
Stayed 7 nights in Jun 2023
Response from Marta Guest Relations Team on 20 Jul 2023
Dear Armen,Thank you for choosing NH Collection Milano Touring and for sharing your experience.It is particularly rewarding to know you are satisfied about your stay, underlining our convenient location in particular. The Giardini Pubblici Indro Montanelli located a few minutes walking from our venue is definitely a perfect place for a walk in the core of Milan.Looking forward to having you with us again for another NH Collection Experience!Kind Regards,

10/10 Excellent

Bredgette, Hartsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Kacie

Stayed 2 nights in Jun 2023
Response from Marta Guest Relations Team on 20 Jul 2023
Dear Kacie,Thank you for choosing NH Collection Milano Touring and for sharing your experience.It is a pleasure to know you are satisfied about your stay.We look forward to having you with us again in the future to make your experience even more memorable!Kind regards,Marta Guest Relations Team