Outdoor pool, open 6:00 AM to 9:00 PM, free pool cabanas, pool loungers

Reviews of Crowne Plaza Melbourne, an IHG Hotel

4.5 out of 5
Crowne Plaza Melbourne, an IHG Hotel
1-5 Spencer Street, Docklands, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mustapha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
one is just 5 minutes away from the vibrant dining and entertainment area around the crown cassino with walks along the Yarra river thrown in for those who want leisurely walks (or jogs or sprints). Handy location for public transport access with a tram station just outside the hotel, and with the primary melbourne railway station close by.
Stayed 6 nights in Apr 2024
Response from Crowne Plaza Melbourne Team on 23 Apr 2024
Dear Mustapha,Thank you for sharing your feedback regarding your recent stay at Crowne Plaza Melbourne.We're pleased to hear that you found our location convenient for accessing the vibrant dining and entertainment area around the Crown Casino, as well as enjoying walks along the Yarra River. Our proximity to public transport, including the tram station just outside the hotel and the Melbourne railway station nearby, is indeed advantageous for our guests.We appreciate your valuable input and hope to welcome you back for another stay soon.Best regards,Crowne Plaza Melbourne

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from Crowne Plaza Melbourne Team on 23 Apr 2024
Dear Ben,Thank you for choosing to stay at Crowne Plaza Melbourne and for sharing your feedback with us. We're glad to see that you had a great experience during your time with us.If you have any further comments or if there's anything we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back for another great experience soon.Best regards,Crowne Plaza Melbourne

6/10 Okay

Hayato

Stayed 1 night in Feb 2024
Response from Crowne Plaza Melbourne Team on 23 Apr 2024
Dear Hayato,Thank you for taking the time to provide feedback about your recent stay at Crowne Plaza Melbourne.If you have any further comments or if there's anything we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back for another great experience soon.Best regards,Crowne Plaza Melbourne

10/10 Excellent

Monish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Staff and the Room Service were extremely courteous and very helpful.The ambience of the Hotel was exceptional.The Tram & Metro Stations were at walking distances.We had a very comfortable & pleasant stay at Crowne Plaza Melbourne.
Stayed 5 nights in Apr 2024
Response from Crowne Plaza Melbourne Team on 22 Apr 2024
Dear Monish,Thank you for choosing Crowne Plaza Melbourne for your recent stay, and for taking the time to share your feedback with us. We are thrilled to hear that you had a comfortable and pleasant experience with us.Your kind words about our Front Desk staff and Room Service team mean a lot to us. Providing courteous and helpful service is our top priority, and we are delighted to know that our team members exceeded your expectations in this regard.It's fantastic to hear that you found the ambience of our hotel exceptional. We strive to create a welcoming and comfortable atmosphere for all our guests, and we are glad that you enjoyed it.We also appreciate your positive comments about the convenient location of our hotel, with the Tram and Metro stations within walking distance. We understand the importance of easy access to transportation, and we are pleased that it enhanced your overall experience with us.Thank you once again for your valuable feedback, and we look forward to welcoming you back to Crowne Plaza Melbourne for another enjoyable stay in the future.Warm regards,Crowne Plaza Melbourne

10/10 Excellent

David James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff and lovely breakfast!
Stayed 1 night in Apr 2024
Response from Crowne Plaza Melbourne Team on 19 Apr 2024
Dear David James,Thank you for sharing your feedback following your recent stay at Crowne Plaza Melbourne.We're thrilled to hear that you enjoyed our excellent location, found our staff to be great, and had a lovely breakfast experience. Providing exceptional service and ensuring our guests have a pleasant stay is always our top priority, and it's fantastic to know that we were able to meet your expectations in this regard.Your kind words have been shared with our team, and they are delighted to hear that their efforts were appreciated.Thank you once again for choosing Crowne Plaza Melbourne. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Crowne Plaza Melbourne

8/10 Good

Helmut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and check in was easy and fast
Stayed 1 night in Apr 2024
Response from Crowne Plaza Melbourne Team on 15 Apr 2024
Dear Helmut,Thank you for sharing your positive review! We appreciate you choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Duanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome night.. very comfortable bed. Clean sheets and bedding
Stayed 1 night in Apr 2024
Response from Crowne Plaza Melbourne Team on 8 Apr 2024
Thank you, Duanne, for your excellent review on Expedia! We're thrilled to hear that you had an awesome night with us and that you found our bed to be very comfortable with clean sheets and bedding. Your comfort is our priority, and we're delighted that we could provide you with a pleasant stay. We hope to have the pleasure of welcoming you back in the future for another wonderful experience!

10/10 Excellent

David James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast!
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Melbourne Team on 8 Apr 2024
Thank you, David James, for your wonderful review on Expedia! We're thrilled to hear that you had a fantastic experience with us and that you enjoyed our great location and breakfast offerings. Your satisfaction is our priority, and we're delighted that we could contribute to a memorable stay. We hope to have the pleasure of welcoming you back in the future for another excellent experience!

10/10 Excellent

Mosese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Crowne Plaza Melbourne Team on 25 Mar 2024
Dear Mosese,Thank you for sharing your feedback with us on Expedia. We are delighted to hear that you had a very nice experience during your recent stay at our hotel.Providing exceptional service and ensuring our guests have a pleasant stay is our top priority, and we are thrilled that we could meet your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,

6/10 Okay

Zakiah

Liked: Cleanliness, property conditions & facilities
Key did not work
Stayed 1 night in Mar 2024
Response from Crowne Plaza Melbourne Team on 22 Mar 2024
Hi Zakiah,Thank you for sharing your feedback, Zakiah. We apologize for the inconvenience you experienced with your key. Ensuring a smooth check-in process is important to us, and we regret that we fell short in this instance. Your comments will be addressed with our team to prevent similar issues in the future. We hope that despite this setback, you were still able to enjoy your stay with us. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful upon checkin and displayed a friendly maner. I would return again, rooms are small but location and staff were amazing!
Stayed 1 night in Feb 2024
Response from Crowne Plaza Melbourne Team on 14 Mar 2024
Hi Tanya,Thank you for sharing your feedback following your recent stay at Crowne Plaza Melbourne.We're delighted to hear that our staff provided excellent service during your check-in and that you found them to be friendly. It's wonderful to know that you would consider returning to our hotel. We take pride in offering a welcoming atmosphere and ensuring that our guests feel well taken care of.We appreciate your comments regarding the size of the rooms and are glad that you found our location to be convenient. Your feedback is valuable to us as we continuously strive to improve our guests' experience.We look forward to welcoming you back on your next visit to Melbourne.Warm regards,Crowne Plaza Melbourne

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crowne Plaza Melbourne Team on 14 Mar 2024
Hi Michelle,Thank you for sharing your feedback about your recent stay at Crowne Plaza Melbourne. We hope to have the opportunity to make your next stay with us more enjoyable.Best regards,Crowne Plaza Melbourne

6/10 Okay

samantha

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Melbourne Team on 13 Mar 2024
Hi Samantha,Thank you for sharing your feedback about your recent stay at Crowne Plaza Melbourne.We're sorry to hear your experience didn't meet your expectations. Your satisfaction is important to us, and we'd like to learn more about how we can improve.Please feel free to reach out with any specific concerns you have. We hope to welcome you back for a better experience in the future.Best regards,Crowne Plaza Melbourne

8/10 Good

LILY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location . Breakfast has good variety.
Stayed 4 nights in Mar 2024
Response from Crowne Plaza Melbourne on 9 Mar 2024
Dear Lily,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our hotel's convenient location and that you found our breakfast offerings to be satisfying with a good variety.Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Crowne Plaza Melbourne Team on 28 Feb 2024
Dear Amanda,Thank you for sharing your feedback about your recent stay at Crowne Plaza Melbourne.We're sorry to learn that your experience didn't meet your expectations. Your satisfaction is important to us. If you could provide more details about your concerns, it would help us address them better.Please feel free to reach out with any additional feedback or questions. We value your input and hope to improve for your future visits.Best regards,Crowne Plaza Melbourne

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location very convenient for transportation, hotel staff was really friendly, casino room views were amazing. The hotel having a pool was really convenient. Breakfast was really yummy.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Melbourne Team on 23 Feb 2024
Dear Holly,Thank you so much for sharing your wonderful feedback with us! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel.It's fantastic to know that you found our location convenient for transportation and that you enjoyed the amazing views from your casino room. We're delighted that our staff made your stay even more enjoyable with their friendly service.We're pleased that you found our pool to be convenient and that you enjoyed the delicious breakfast offerings. Providing a satisfying breakfast experience is important to us, and we're glad to hear that we hit the mark.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!Warm regards,

6/10 Okay

Vicki

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great property, the only issue I had was finding the entrance as I arrived on foot. The entrance is clearer if you are arriving via a vehicle.
Stayed 3 nights in Feb 2024
Response from Crowne Plaza Melbourne Team on 22 Feb 2024
Dear Vicki,Thank you for taking the time to share your feedback regarding your recent stay at our property.We're delighted to hear that you found our property to be great overall. However, we apologize for any inconvenience you experienced in finding the entrance, particularly when arriving on foot. Your feedback is valuable to us, and we will certainly look into ways to improve signage and make the entrance more accessible for pedestrians.We appreciate your input, as it helps us to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

8/10 Good

yanthe

Stayed 1 night in Feb 2024
Response from Cronwe Plaza Melbourne on 21 Mar 2024
Thank you for your positive review,Yanthe! We're delighted to hear that you had a great experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Gaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location is great for shows, shopping and dining
Stayed 2 nights in Feb 2024
Response from David on 20 Feb 2024
Dear Gaye,Thank you for sharing your feedback regarding your recent stay at Crowne Plaza Melbourne. We're pleased to hear that you found our central location convenient for shows, shopping, and dining.If there are any specific areas where we can improve and elevate your experience to ensure a more enjoyable stay in the future, please feel free to let us know.We appreciate your patronage and hope to welcome you back soon.Warm regards,Crowne Plaza Melbourne

10/10 Excellent

Lela

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here previously and prefer this site.
Stayed 5 nights in Feb 2024
Response from David on 20 Feb 2024
Dear Lela,Thank you for sharing your feedback with us. We appreciate your continued patronage and are pleased to hear that you prefer staying at Crowne Plaza Melbourne.If there are any areas where we can further improve your experience and elevate your stay, please don't hesitate to let us know. We value your feedback and aim to provide you with the best possible experience during your visits.We look forward to welcoming you back again soon.Warm regards,Crowne Plaza Melbourne

8/10 Good

Andrei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location , standards , welcome at the reception
Stayed 4 nights in Feb 2024
Response from Crowne Plaza Melbourne on 14 Feb 2024
Dear Andrei,Thank you for sharing your feedback regarding your recent stay with us.We're pleased to hear that you appreciated our hotel's location and standards. Providing a convenient and comfortable experience for our guests is always our top priority.We also appreciate your feedback regarding the welcome at the reception. We apologize if your experience did not meet your expectations in this regard. Your feedback is valuable to us, and we will review this aspect of our service to ensure a warm and welcoming experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Hung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was a bit far from the hotel everything else is great
Stayed 4 nights in Jan 2024
Response from Crowne Plaza Melbourne on 14 Feb 2024
Dear Hung,Thank you for taking the time to share your feedback following your recent stay with us.We're thrilled to hear that you had a great experience overall. Your satisfaction is our top priority, and we're pleased that everything met or exceeded your expectations during your stay.Regarding the parking situation, we understand that the distance may have been a slight inconvenience. We appreciate your understanding and patience in this matter. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services and facilities.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,

8/10 Good

Xxx, Winnipeg

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was within walking distance.
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Melbourne on 13 Feb 2024
Good eveing XXX,Thank you for sharing your feedback! We're delighted to hear that you found our location convenient and accessible to nearby attractions. If there's anything specific you feel we could improve upon to earn that extra star in the future, please don't hesitate to let us know. We value your input and hope to welcome you back again soon!Kind Regards,

4/10 Poor

Michele

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Diabolical red light on the wall at the foot of the bed, so bright at night, affected sleep. Why spend money on black out curtains but design the security system like it is? Very badly designed. Staff at front desk did not seem to care when mentioned. Would not stay again. You can do better at this price point.
Stayed 1 night in Jan 2024
Response from David on 6 Feb 2024
Hi Michele,Thank you for taking the time to provide your feedback about your recent stay at Crowne Plaza MELFS - Melbourne. We sincerely apologize for the inconvenience you experienced with the red light at the foot of the bed, affecting your sleep. We appreciate your valuable input, and we regret that our security system design did not meet your expectations.Your comments regarding the front desk staff not addressing the issue as expected are also noted, and we will address this internally to ensure better communication and resolution in the future.We genuinely value your feedback, and we're sorry to hear that your overall experience fell short of expectations. We hope you might reconsider and give us another opportunity to provide you with a better stay in the future.If you have any further details or would like to discuss your stay, please feel free to respond. Your satisfaction is important to us.Best,Crowne Plaza Melbourne

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!!!
beautifully renovated hotel. our room was spacious and with a great lay-out. excellent service by the whole staff. great location and walkable.
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Melbourne Team on 30 Jan 2024
Dear Roberto,Thank you for taking the time to share your positive feedback on your recent stay at Crowne Plaza Melbourne. We are thrilled to receive your 5/5 rating and appreciate your kind comments.We're delighted to hear that you found our hotel beautifully renovated, and it's great to know that your room was spacious with a great layout. Your recognition of the excellent service provided by our staff is truly gratifying, and we will be sure to pass along your compliments to the entire team.Our central location and walkability are aspects we take pride in, and we're pleased to see that it contributed to your overall positive experience.Thank you for choosing Crowne Plaza Melbourne, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located in a great spot, within easy walking distance to shops and restaurants. They are really making an effort to revamp an aged building and it’s looking great.
Response from Crowne Plaza Melbourne Team on 30 Jan 2024
Dear Katie,Thank you for sharing your fantastic 5-star review on LastMinute AU/NZ! We're thrilled to hear that you enjoyed your stay and appreciate your positive comments.It's wonderful to know that our central location and proximity to shops and restaurants contributed to your positive experience. We're also delighted that you noticed our efforts to revamp the building, and we're glad you find the improvements appealing.Your feedback is truly encouraging, and we appreciate you choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future.Safe travels and warm regards,

8/10 Good

Mark, Howrah

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Melbourne Team on 30 Jan 2024
Dear Mark,Thank you for taking the time to leave a review on LastMinute AU/NZ. We appreciate your feedback and are pleased to see that you had a positive experience during your stay.If there are specific aspects of your visit that stood out to you or any suggestions you have for improvement, we would love to hear more details. Your insights are valuable, and we always strive to enhance our guests' experiences.We hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice but, found the rooms warm even though we had the A/C on not sure if it was working or not.
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Melbourne on 31 Jan 2024
Dear Claire,Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found the hotel nice.We apologize for any inconvenience you experienced with the room temperature. Our team is dedicated to ensuring the comfort of our guests, and we regret that the A/C may not have been working optimally during your stay. Your feedback is valuable, and we will investigate the matter to address any potential issues promptly.If you plan to stay with us again in the future, please don't hesitate to reach out to our front desk immediately if you encounter any concerns. We want to ensure your stay is as enjoyable as possible.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Best regards,

8/10 Good

Ayuliani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean with excellent view, walks to restaurants.
Stayed 1 night in Jan 2024
Response from David on 23 Jan 2024
Dear Ayuliani,Thank you for sharing your feedback with us. We're delighted to hear that you found the room clean with an excellent view and enjoyed the proximity to restaurants. We value your perspective and hope to welcome you back for another positive experience.Best regards,Crowne Plaza Melbourne

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on 22 Jan 2024
Hi Lisa,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. If you have specific concerns or areas for improvement, please let us know. We value your input and aim to address any issues to enhance our services.Best,Crowne Plaza Melbourne

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crowne Plaza Melbourne Team on 30 Jan 2024
Dear David,Thank you for taking the time to share your feedback on Wotif. We appreciate your 4-star review and are pleased to hear about your experience.We're glad you chose to stay with us, and we would love to know more about what aspects of your stay contributed to the positive rating. If there are any specific areas where we can enhance your experience in the future or if you have any suggestions, please feel free to share.Your insights are valuable to us, and we look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,

10/10 Excellent

Gaudioso Jr, Claremont Meadows

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from David on 22 Jan 2024
Hi Gaudioso Jr,Thank you for providing your feedback on your recent stay. We appreciate your input. If there are specific areas you believe we can improve, please share them with us. Your satisfaction is important, and we want to ensure a positive experience for all our guests.Best regards,Crowne Plaza Melbourne

6/10 Okay

Suzana

Travelled with family
Liked: Staff & service
Great location, room could be cleaner
Stayed 6 nights in Jan 2024
Response from Crowne Plaza Melbourne on 25 Jan 2024
Dear Suzana,Thank you for taking the time to share your feedback following your recent stay at Crowne Plaza Melbourne. We appreciate your honest review and value your insights.We're pleased to hear that you enjoyed our great location, but we sincerely apologize that the cleanliness of your room did not meet your expectations. Please rest assured that we take this feedback seriously, and we have already shared your comments with our housekeeping team to address and improve our cleaning standards.Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short in this instance. We are committed to learning from this feedback and taking corrective actions to ensure a higher standard moving forward.We genuinely appreciate your input, and we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If there are specific details you would like to share or if you have further concerns, please feel free to reach out to us directly.Thank you for choosing Crowne Plaza Melbourne, and we hope to welcome you back for an improved experience.Best regards,

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, fantastic room and breakfast very good value. Only minor disappointment was the tissue box in bathroom was empty.
Stayed 1 night in Jan 2024
Response from Crowne Plaza Melbourne on 19 Jan 2024
Dear Denis,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff great, the room fantastic, and the breakfast to be of good value.We sincerely apologize for the oversight with the empty tissue box in the bathroom. Your feedback is crucial in helping us identify areas for improvement, and we appreciate your understanding. Rest assured, we'll address this promptly to ensure it doesn't happen in the future.We're delighted that overall, you had a 5-star experience with us. We appreciate your support, and it would be our pleasure to welcome you back for another enjoyable stay.If there's anything else you'd like to share or if you have specific suggestions for how we can enhance your experience in the future, please feel free to let us know.Thank you once again, and we look forward to hosting you again soon.Best regards,

8/10 Good

Sandra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Crowne Plaza Melbourne on 19 Jan 2024
Dear Sandra,Thank you for taking the time to share your feedback following your recent stay. We truly value your input, and we're pleased to see that your overall experience was positive.It seems we may have fallen short in meeting some aspects of your expectations, as reflected in the 4 out of 5 rating. We would greatly appreciate any specific insights you may have regarding areas where we can improve, ensuring that we address and enhance your concerns for future visits.Our commitment to guest satisfaction is of the utmost importance to us, and we would like to extend our gratitude for choosing our establishment for your stay. If there are particular aspects of your experience that you would like to discuss further or if there's anything we can do to make your next stay even more enjoyable, please feel free to share your thoughts.We hope to have the opportunity to welcome you back and provide you with an improved experience that meets or exceeds your expectations.Thank you again for your feedback.Best regards,

10/10 Excellent

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David on 20 Jan 2024
Dear Colin,Thank you for taking the time to provide us with your feedback. We are delighted to see that you rated your overall experience with us. Your satisfaction is our priority, and we appreciate your positive evaluation. If you have any specific comments or suggestions on how we can further enhance your experience, please feel free to share them with us.We look forward to welcoming you back for another excellent stay.Best regards,Crowne Plaza Melbourne

8/10 Good

Robert

Stayed 4 nights in Jan 2024
Response from Crowne Plaza Melbourne on 8 Feb 2024
Dear Robert,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you had an overall positive experience during your time with us.If there are any specific areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to continuously enhance the guest experience.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

10/10 Excellent

Lindsay

Travelled with partner
Liked: Amenities
Excellent location.very helpful staff.great breakfast
Stayed 5 nights in Jan 2024
Response from Crowne Plaza Melbourne Team on 16 Jan 2024
Dear Lindsay,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had an excellent experience during your stay.It's wonderful to know that you found our location to be excellent and our staff to be very helpful. Providing exceptional service is our priority, and we're delighted to see that reflected in your review.We're also pleased that you enjoyed the great breakfast offerings. Our culinary team works hard to provide a delightful dining experience, and it's rewarding to know that it contributed to your overall satisfaction.If there's anything specific you loved about your stay or any suggestions you have for us to make your future visits even more enjoyable, please feel free to share. Your feedback is valuable to us as we continually strive to exceed our guests' expectations.We look forward to the opportunity of welcoming you back to our hotel in the future. Thank you for choosing us!Best Regards,

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Melbourne Team on 17 Jan 2024
Dear Ross,Thank you so much for taking the time to leave us a perfect 5-star review on Expedia! We are thrilled to hear that you had an excellent experience during your stay with us.Your positive feedback is truly appreciated, and it serves as a great source of motivation for our team. We strive to provide exceptional service and ensure that our guests have memorable stays, and it's rewarding to know that we succeeded in delivering that to you.If there's anything specific that stood out to you or any team member who went above and beyond to make your stay special, please let us know. We would love to recognize their efforts.We look forward to welcoming you back to our hotel in the future. If you have any upcoming plans or if there's anything we can assist you with, please don't hesitate to reach out.Thank you once again for choosing to stay with us, and we appreciate your kind words.Best regards,

10/10 Excellent

Brianna

Travelled with family and small children
Liked: Amenities
Stayed 5 nights in Jan 2024
Response from Crowne Plaza Melbourne Team on 16 Jan 2024
Dear Brianna,Thank you for taking the time to share your positive feedback and awarding us a perfect score! We are thrilled to learn that you had an enjoyable experience during your stay.It's fantastic to hear that you had a 5-star experience with us. If there are specific aspects of your stay that stood out or any particular team members who made a positive impact, we would love to hear more about it.Your satisfaction is our priority, and we appreciate you choosing our hotel for your stay. If you have any suggestions or if there's anything we can do to make your future visits even more delightful, please feel free to share your insights.We look forward to the pleasure of welcoming you back for another excellent stay. Thank you for your kind words and for choosing us as your accommodation.Best Regards,

10/10 Excellent

Sahar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my experience at Crowne Plaza was unforgettable. From the customer service to cleanliness, I was taken aback by the welcoming atmosphere as I first walked in as well as throughout my stay. I was lucky enough to check in early as my room had been prepared. The weather was horrible the day I arrived and I was so beyond thankful that I could go straight to my room and freshen up.
Stayed 3 nights in Jan 2024
Response from Caitlin Nicol on 13 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful experience at Crowne Plaza. We are delighted to hear that your overall stay was unforgettable, and we appreciate your kind words about our customer service and cleanliness.It's fantastic to know that our team made your arrival seamless, especially considering the challenging weather conditions. We strive to provide a welcoming atmosphere and ensure our guests have a comfortable and enjoyable stay.If you have any specific highlights or if there's anything else you'd like to share about your stay, please feel free to let us know. We look forward to welcoming you back for another exceptional experience.Best regards,Caitlin NicolHotel Services Assistant Manager

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Caitlin Nicol on 13 Jan 2024
It's great to hear that you had a positive experience! If you have any specific feedback or if there's anything else you'd like to share or discuss, feel free to let me know. I'm here to help!

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel
Recently stayed a night in a river view room. Room was nice enough, bathrooms seem to be recently renovated. Unfortunately we heard a lot of noise from the corridor in our room which woke us up early. Friendly staff and great location.
Stayed 1 night in Jan 2024
Response from Caitlin Nicol on 13 Jan 2024
Dear Guest,Thank you for sharing your feedback, and we appreciate your kind regards. We are pleased to hear that you had a positive experience during your stay at Crowne Plaza MELBOURNE.If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay.Best regards,Caitlin NicolHotel Services Assistant Manager

10/10 Excellent

Yujin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Melbourne Team on 11 Jan 2024
Dear Yujin,Thank you so much for choosing to stay with us and for taking the time to leave a fantastic 5-star review! We're thrilled to hear that you had a positive experience during your visit.If there's anything specific you enjoyed or if you have any feedback that could help us enhance our services even further, we would love to hear it. Our goal is to provide exceptional experiences for our guests, and your feedback is invaluable in achieving that.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Good

Tanya

Stayed 1 night in Jan 2024
Response from Caitlin Nicol on 13 Jan 2024
It's great to hear that you had a positive experience! If you have any specific feedback or if there's anything else you'd like to share or discuss, feel free to let me know. I'm here to help!

10/10 Excellent

John

Travelled with family
Liked: Property conditions & facilities
Out granddaughters aged 8 and 9 loved the roof top pool and the breakfasts, especially when waffles were on the menu! A great three night stay. Thanks to everyone for making it such a treat.
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Melbourne Team on 11 Jan 2024
Dear John,Thank you so much for taking the time to share your experience and leaving such a wonderful review! We're delighted to hear that your granddaughters, aged 8 and 9, enjoyed the rooftop pool and breakfasts during your three-night stay. It warms our hearts to know that the waffles were a hit – we strive to provide a diverse and delicious menu to cater to all tastes.Our team is thrilled to have contributed to making your stay a treat, and we appreciate your kind words. We hope to have the pleasure of welcoming you and your family back for another memorable visit in the future.Safe travels!Best regards,

10/10 Excellent

Niranjan, PARRAMATTA

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Melbourne Team on 10 Jan 2024
Dear Niranjan,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had a good overall experience during your stay with us. Your satisfaction is our priority, and we're delighted to have met your expectations.If there's anything specific you loved about your visit or if you have any suggestions for improvement, we would love to hear more. Your insights are invaluable as we strive to provide exceptional service to all our guests.We look forward to welcoming you back on your future travels. Safe journeys!Best regards,

8/10 Good

Geetanjali, Elwood

Liked: Staff & service, property conditions & facilities
Our stay at Crowne plaza was pleasant and nice , the staff was very helpful and gave their best service just 2-3 things to share .. 1. They can have better car parking options as it is very inconvenient to park the car somewhere els and walk around as there is construction going around the hotel specially with kids and the valet one is too expensive! 2. The rooms could be cleaned much better as the carpet was dirty and lot of dust was there in the lobby because of construction around maybe
Stayed 1 night in Jan 2024
Response from Crowne Plaza Melbourne on 9 Jan 2024
Dear Geetanjali,Thank you for taking the time to share your feedback following your recent stay with us on Expedia. We're pleased to hear that your overall experience at Crowne Plaza was pleasant and nice, and we appreciate your positive comments about our helpful staff and the service they provided.We also appreciate your constructive suggestions, which are invaluable for our continuous improvement. Your points regarding car parking options and room cleanliness have been duly noted. We understand the inconvenience that construction may cause and apologize for any disruption to your stay.Regarding the parking options, we will certainly explore ways to make it more convenient for our guests, especially those with families. We'll also address the concerns about room cleanliness with our housekeeping team to ensure that we meet the high standards our guests expect.Your insights are crucial, and we're committed to making the necessary adjustments to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

8/10 Good

Hazel

Stayed 1 night in Jan 2024
Response from Crowne Plaza Melbourne Team on 10 Jan 2024
Dear Hazel,Thank you for choosing to stay with us and taking the time to share your feedback. We're delighted to hear that your experience was overall positive, reflected in your 8 out of 10 rating.Your satisfaction is important to us, and we're keen to know more about your stay. If there are specific aspects that stood out or areas where we could improve, please feel free to share your insights. Your feedback is invaluable in helping us enhance our services for future guests.We appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future.Safe travels!Best regards,

8/10 Good

Rajini

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Melbourne on 9 Jan 2024
Dear Rajini,Thank you for taking the time to leave a review on Wotif following your recent stay with us. We appreciate your feedback and are pleased to see your overall rating of 4 out of 5.Your satisfaction is important to us, and we're keen to understand any specific areas where we can improve to make your next visit even better. If there are particular aspects of your stay that stood out, or if there are areas where you believe we can enhance our services, we would greatly appreciate any additional comments.We value your input, and your feedback helps us continually strive for excellence in providing a comfortable and enjoyable experience for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Warm regards,