Family One Bedroom Apartment | Floor plan
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Reviews of City Edge on Elizabeth

3 out of 5
City Edge on Elizabeth
99 A'Beckett Street, (cnr. Elizabeth St.), Melbourne, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 209 out of 1032 reviews" "
Rating 8 - Good. 432 out of 1032 reviews" "
Rating 6 - Okay. 248 out of 1032 reviews" "
Rating 4 - Poor. 99 out of 1032 reviews" "
Rating 2 - Terrible. 44 out of 1032 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Stayed 1 night in Mar 2024

6/10 Okay

Glen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Siqi

Stayed 2 nights in Mar 2024

8/10 Good

Tania

Liked: Cleanliness, property conditions & facilities
It was close to everything
Stayed 2 nights in Mar 2024

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, amenities
The room had limited cutlery, no teaspoons for coffee. No place for rubbish or lack of information
Stayed 3 nights in Feb 2024

6/10 Okay

Avinash

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We got upgraded to an apartment with a nice view of Elizabeth Street. Parking was for the night plus all of the next day (right up until midnight), making it easy to enjoy the city on foot.
Stayed 1 night in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Excellent accommodation
Very pleasant
Stayed 3 nights in Jan 2024

4/10 Poor

Fi

Travelled with family
Liked: Cleanliness
I was disappointed that we did not have a balcony or city view. We looked out at a large grubby shade cloth …below it looked as though it may have been a courtyard but there were old blankets and soaps (or something?) on the ground- we could see outside because a window was wide open (possibly to let out possible cigarette smell in room?) that didn’t have any fly wire screen. Room not at all like picture.
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Staff service was extremely good. Location ideal being minutes from everything. Good value and highly recommend.
Stayed 5 nights in Dec 2023

2/10 Terrible

Jerry

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Pay a few dollars more and stay someplace else. Location = “perfect” but that’s it. I convinced myself at all their prior poor reviews wouldn’t pertain to me. But I was wrong. Units are wore and tired. Pics are more flattering than in person. Property claimed to have laundry. Listed as an amenity and Showed pictures of in-unit laundry on their Expedia ad. I arrive to a studio with no laundry. No laundry available in the entire building. Front desk staff was very short with me and said I had no option but to stay “as is” or cancel the reservation. This was at 6 o’clock in the evening. They told me that they do not guarantee laundry with every unit but “They try.” The front desk staff does the bare minimum. When I initially called the front desk about the laundry situation, they said they would call me back shortly. I waited 45 minutes and then went down to reception in person. The gentleman told me I had an international phone number and he didn’t know how to call me. However, he confirmed my phone number at check-in with the country code. The linens were stained with blood or some other dark substance. Both the showerhead and the bathroom sink nozzles sprayed in various directions. The room could use a deep cleaning. Bedside tables were obviously damaged prior and glued back together. The list could go on….. The price is attractive but don’t be fooled.

2/10 Terrible

Steve

Travelled with group
Did not return deposit. Dirty and rubbish at the front everywhere
Stayed 2 nights in Nov 2023
Response from NY on 16 Nov 2023
The deposit was just a security hold, not a purchase, which would show as a pending transaction on your account and once we release it, then it will disapper as a pending transaction on your account.

4/10 Poor

Abbey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property had an instant unpleasant smell that did not got away throughout the extent of the stay. My husband and I even kept the window open the whole time. There was blood on the blankets and pillows too.
Stayed 2 nights in Oct 2023
Response from NY on 16 Nov 2023
We apologise for the inconvience caused.However, we would have changed your room had you let us know after checking in, thanks

4/10 Poor

Duncan

Travelled with partner
Disliked: Amenities
Well situated ,reception was supposed to be open Sundays but not open sign on reception door closed Sunday so couldn't check out. Paid $100 deposit in case of of damage, but I couldn't get deposit back as reception closed on checkout on Sunday. Poor service.
Stayed 4 nights in Mar 2023

4/10 Poor

Jack

Liked: Cleanliness
Disliked: Amenities
No cutlery. Two single beds instead of queen. When queeried, told 'requested' not necessarily supplied. Filth outside room from other guests
Stayed 3 nights in Mar 2023

6/10 Okay

Tania

Travelled with partner
Liked: Cleanliness
We arrived early, cold and wet, were told that we couldn't get a room before 2pm. We asked for somewhere to get changed but were totally ignored, so had to change in the front office. We asked at that time if check in was complete and this was confirmed. We arrive back after 2pm only to find out that we had to check in, with the Manager not being able to complete this and having to get instructions from two other people. Once completed we were informed that we had to wait to be taken in "as everybody is on lunch". Fortunately we didn't have to wait long. Room was OK, however a little run down with a broken toilet seat, but for one night it was fine.
Stayed 1 night in Mar 2023

6/10 Okay

Katie

Disliked: Amenities
Location is central but noisy. Inside is cheaply done and amenities were poor, eg kettle doesn’t reach plug, no toaster or hairdryer (but they did get me a hairdryer the next day after asking), one spoon and fork no knife, rock hard pillows. Stay for location and price only.
Stayed 3 nights in Feb 2023

8/10 Good

Janik, Toronto

Liked: Cleanliness, property conditions & facilities
Good amenities (kitchenette and laundry) but the WiFi was terribly slow and unreliable. Nice views though.

8/10 Good

Meghann

Travelled with group
Liked: Amenities
The apartments are located very centrally in Melbourne, with Bourke Street and laneways within walking distance. Reception isn't open on Sundays so we were unable to leave our bags after checking out, which we would have been able to do at a hotel. The room was spacious with all amenities, including a washing machine, iron and kitchen. There was a small balcony as well but it was quite loud as it overlooked Elizabeth Street - but this was to be expected from a CBD location. Overall, I was happy with the room as it had everything we needed.
Stayed 2 nights in Oct 2022

10/10 Excellent

Yiu Ming

Liked: Staff & service
Stayed 1 night in Oct 2022

8/10 Good

Lucinda

Liked: Cleanliness
Very central. Comfortable room.
Stayed 3 nights in Mar 2022
Response from Zafreen on 27 Apr 2022
Dear guest, Thank you for your feedback. We look forward to welcoming you at our apartment hotel again. Management@CityEdge on Elizabeth

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great shopping Center is a block away, lots restaurants, transport etc. Great location.
Stayed 4 nights in Mar 2020
Response from Zafreen on 27 Apr 2022
Dear guest, Thank you for your feedback. We look forward to welcoming you at our apartment hotel again. Management@CtiyEdge on Elizabeth

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Looks much better in the pictures. As a very small space with no access to staff after 8 pm. Was decent for our two night stay but wound definitely pick something nicer for our next stay. The area was also not the best, lots of homeless around and the crowded area of china town had lots of noise on streets during the night.
Stayed 2 nights in Mar 2020

4/10 Poor

Michelle

Travelled with family
I thought it was a hotel arrangement, however the staff service only available from 9am till 6pm. No room services provided.
Stayed 6 nights in Mar 2020

8/10 Good

Malcolm

Liked: Staff & service, room comfort
Quaint inner city Appartment
All n all quite a pleasant experience. Staff were great and willing to go that step further. couple of cleanliness issues but nothing major, lounge suite could do with replacing . Happy to recommend to future clients
Stayed 8 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cities explorer
everything at your door step - restaurants and bar. I left my sunglasses (worth $$$) in my room after check out - they kept it aside for me which is amazing. Thanks housekeeper and the whole team.
Stayed 1 night in Mar 2020
Response from Zafreen on 27 Apr 2022
Dear guest, Thank you for your feedback. We are looking forward to welcoming you at our apartment hotel again. Kind regards. Management@Citt Edge on Elizabeth

6/10 Okay

Matthew

Liked: Room comfort
Stayed 1 night in Mar 2020

8/10 Good

Stuart

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from Hotel manager on 4 Mar 2020
Thank you for staying at City Edge on Elizabeth apartment hotel and hoping to see you soon again.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eat place
Quick business trip friendly staff Room clean and comfy great location
Stayed 1 night in Feb 2020
Response from Hotel manager on 4 Mar 2020
Dear guest, Thank you for your custome and feedback. We are looking forward welcomming you at our apartment hotel again.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020
Response from Hotel manager on 4 Mar 2020
Dear guest, thank you for taking time to give your feedback. Please let us know how can we improve and we will be happy to take that onboard. Hoping to see you soon at our hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the cbc it's perfect location. Beds were hard but apart from that awesome. This is the second time I have stayed there so return customer!
Stayed 2 nights in Jan 2020
Response from Hotel manager on 4 Mar 2020
Dear guest, Thank you so much for your good feedback. We will take your feedback about firm beds onborad and make sure we provide the mattress pillow for you when you come next time. Please do not hesitate to mention this message at the time of the next booking and we will look after your needs.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Hotel manager on 4 Mar 2020
Dear guest, thank you for taking time to give your feedback. Please let us know how can we improve and we will be happy to take that onboard. Hoping to see you soon at our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is in a good location in the heart of Melbourne, which was exactly what we wanted.
Stayed 5 nights in Jan 2020
Response from Damon Kim on 26 Jan 2020
Dear Sir/Madam Thank you for leaving a good review regarding your recent stay with us. I am glad to hear that you found our location very useful as well throughout your stay. We are in a great location and it is fabulous that you got to make the most of your stay. We welcome all our guests' feedback to experience our property and its closeness to restaurants, shopping malls & outlets, corporate offices and attractions in Melbourne located close by us. For your next visit to get the best rate guaranteed, call or email direct. We look forward to seeing you again! Kind Regards, Damon Kim Hotel Manager @City Edge on Elizabeth Street

8/10 Good

ADRIENNE

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

A T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and centrally located to Melbourne CBD. Ideal for a stay of several days. Have stayed before and will probablly stay there again. Value for money.
Stayed 4 nights in Dec 2019
Response from Damon Kim on 27 Jan 2020
Thank you very much for the reveiw on your recent stay. We really appreciate it. See you again!

6/10 Okay

J

Travelled with group
Liked: Staff & service
Bathroom sink sprayed water over the wall an floor, PowerPoints too high had to use a extension board to use kettle. Sliding doors for bedroom hard an not able to open an close. Walls badly need a clean TV remote not working. Bathroom lighting poor Checking in was a hassle. City view was not what was expected
Stayed 2 nights in Dec 2019

4/10 Poor

Shona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room which was clean, handy to all services. Overall very happy.
Stayed 1 night in Dec 2019

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were brilliant !
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room it’s self had a very strong, not so nice smell to it. The room was very clean and exactly what we needed though. Great location.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Great location. Nice little kitchenette. But cleanliness was poor. It didn’t appear to have been vacuumed & bathroom not properly cleaned. Front service staff were lovely.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The unit is quite clean and the customer service always reply promptly. Unit space is relatively small so as the bathroom, the shower cant be removed is quite incovenient. Washer and dryer not functioning well, cant dry clothes thoroughly
Stayed 6 nights in Oct 2019
Response from Zafreen on 15 Jan 2020
Thank you - we appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Convenient but very small space
Conveniently situated but very small apartment with no shelving or drawers to unpack luggage. For two people staying a week this was tiresome and very inconvenient. Pleasant staff and very clean rooms.
Stayed 5 nights in Oct 2019

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our room for 2 people the family bedroom apartments were quite nice and the room itself was spacious and had a nice colour scheme. Minor flaws though with some crockery not clean and no or limited instructions for appliances. However Staff were extremely helpful and friendly. Overall City Edge is a great budget hotel for those wanting a short getaway or time with family
Stayed 2 nights in Oct 2019
Response from Boris Dias on 29 Oct 2019
Dear Guest, Thank you for your positive feedback. We have used this feedback to better train our housekeeping team to ensure the highlighted issues do not repeat. We look forward to seeing you again soon. Warm Regards Boris

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Oct 2019
Response from Boris Dias on 29 Oct 2019
Dear Heath, Thank you for your positive feedback. We look forward to seeing you again soon. Warm Regards Boris

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
Close to the city very handy to teams and train lines .
Stayed 3 nights in Oct 2019
Response from Boris Dias on 29 Oct 2019
Dear Guest, Thank you for your positive feedback. We look forward to seeing you again soon. Warm Regards Boris Dias