Standard Double Room | In-room safe, desk, laptop workspace, blackout curtains

Reviews of Novelty Suites Hotel

3.5 out of 5
Novelty Suites Hotel
Calle 4 Sur #43 A - 109, Sector Oviedo - El Poblado, Medellín, Antioquia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 456 out of 639 reviews" "
Rating 8 - Good. 138 out of 639 reviews" "
Rating 6 - Okay. 25 out of 639 reviews" "
Rating 4 - Poor. 13 out of 639 reviews" "
Rating 2 - Terrible. 7 out of 639 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yox Michael, Fort Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back but the beds are quite hard and stif
Stayed 6 nights in Mar 2024

10/10 Excellent

Alwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended close to all shops and restaurant and very safe, staff hotel is just outstanding
Stayed 2 nights in Apr 2024

6/10 Okay

Jeffrey, Myrtle Beach

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Quiet clean. Breakfast was ok.
Stayed 2 nights in Apr 2024

2/10 Terrible

rafael

Travelled with family
Liked: Amenities
Disliked: Staff & service
Not happy with the staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Alwin

Travelled with group
Liked: Amenities
Excellent place to stay and safe
Stayed 3 nights in Mar 2024

10/10 Excellent

Alwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Medellin
Stayed 2 nights in Mar 2024

8/10 Good

Gary, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second EE Hoteles property I have stayed at. Both were good. Well located, close to Olviedo and Santafe malls and walking streets. Good value and comprehensive breakfast offerings.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Arun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located and in a safe area where you can walk to shopping and dining. Also only mile away to most tour pick up locations. Most staffs are friendly. Kudos to Jean and Danny who works evening shift. Breakfast is okay. View from the 15th floor is amazing!!

10/10 Excellent

Kenrick, Oranjestad

Noce hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Farley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good situated. Walkable to various malls, restaurants and supermarkets.
Stayed 3 nights in Mar 2024

10/10 Excellent

Johanna, Homested

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel suites
Stayed 3 nights in Mar 2024

10/10 Excellent

William Ruiz, Venice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely.
Stayed 3 nights in Dec 2023
Response from Marketing Analyst on 17 Mar 2024
Dear Mr. William, thank you for your kind words. We're glad to hear that you found our staff lovely.

10/10 Excellent

ROBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel near Santa fe mall
Stayed 5 nights in Mar 2024
Response from Marketing Analyst on 17 Mar 2024
Dear Mr. Roberto, thank you for your feedback. We're delighted to hear that you found our hotel to be the best near Santa Fe Mall.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay within walking distance of a nice Mall (Oviedo) and El Poblado. The rooms are clean and the staff are all super friendly. The excellent buffet breakfast sets you up for the day, and the gym (and bar) on the top floor are both welcome additions.
Stayed 2 nights in Mar 2024
Response from Marketing Analyst on 14 Mar 2024
Dear Mr. Richard, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient. It's wonderful to know that you appreciated our clean rooms, friendly staff, and amenities like the buffet breakfast and gym. We hope to welcome you back again soon!

10/10 Excellent

william K.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place ❤️
Stayed 7 nights in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Dear Mr. William, thank you for your kind words! We're glad to hear that you enjoyed your time here.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best hotel, staff, and Area in Medellín! Nuff said!!!
Stayed 5 nights in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Dear Mr. Richard, thank you for your enthusiastic feedback! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our utmost priority.

10/10 Excellent

Xiomara

Stayed 1 night in Mar 2024

10/10 Excellent

EUNPIL

Liked: Cleanliness, amenities
wonderful and quite
Stayed 3 nights in Mar 2024
Response from Marketing Analyst on 14 Mar 2024
Dear guest, thank you for your feedback! We're delighted to hear that you found your stay wonderful and peaceful.

8/10 Good

Yeidy, Orlando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El área es muy céntrica y segura.
Stayed 5 nights in Feb 2024
Response from Analista de Marketing on 14 Mar 2024
Apreciada Sra. Yeidy, agradecemos su comentario. Nos complace saber que encontró nuestra ubicación céntrica y segura.

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations in many ways. In particular, the views from the rooftop bar are some of the best in Medellín. The area is very safe too, and this all contributed to an overall fantastic experience
Stayed 6 nights in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Apreciado Sr. William, we're thrilled to have exceeded your expectations! Your praise for our rooftop bar views and the safety of our area means a lot to us. We're delighted to hear that you had a fantastic experience with us.

10/10 Excellent

Diocelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Dear guest, thank you for your kind words! We're delighted to hear that you enjoyed your stay with us.

10/10 Excellent

anchelien

Stayed 6 nights in Feb 2024

10/10 Excellent

Maria

Stayed 7 nights in Jan 2024
Response from Analista de Marketing on 14 Mar 2024
Apreciada Sra. Maria, gracias por calificarnos. Vuelva pronto

8/10 Good

Soraya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, lunch, dinner. Clean hotel. Walkable to Santa Fe and Oviedo
Stayed 4 nights in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Dear Ms. Soraya, thank you for your positive comments! We're pleased to hear that you enjoyed our dining options and found our hotel clean. It's great to know that our location was convenient for your needs.

10/10 Excellent

Deryle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convenient to many shops and restaurants and is located in a relatively quiet and pleasant district of the city.
Stayed 3 nights in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Dear guest, thank you for your feedback! We're glad to hear that you found our property convenient and enjoyed the peaceful surroundings.

8/10 Good

luis alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Room was spacious en clean. Shopping malls and restaurants are in walkable distance. Will stay here again.
Stayed 5 nights in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Dear Mr. Luis, Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff especially Jorge really made this stay go well.
Stayed 5 nights in Jan 2024
Response from Marketing Analyst on 11 Feb 2024
Dear Ms. Alison, thank you for your feedback. We're glad to hear that our staff, especially Jorge, was very helpful and contributed to making your stay enjoyable. We hope to welcome you again in the future.

10/10 Excellent

Sherman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Marketing Analyst on 11 Feb 2024
Dear guest, thank you for taking time to rate us. Come back soon.

10/10 Excellent

Alwin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Marketing analyst on 23 Jan 2024
Dear guest, thank you for taking time to rate us. Come back soon.

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a good location close to good shopping malls, walking distance from el poblado. The staff was very friendly. The breakfast was buffet was ok. I am celiac and they were not very knowledgeable about this condition. I tried to explain that I could eat arepas and pan de bono because they are not made with wheat flour and they were not sure. I only ate eggs and fruits during my stay.
Stayed 4 nights in Jan 2024
Response from Marketing analyst on 17 Jan 2024
Dear Ms. Isabel, thank you for sharing your feedback. We're pleased to hear you enjoyed our hotel's convenient location and appreciated the friendliness of our staff. We apologize for any inconvenience regarding your dietary needs; we'll work on enhancing our understanding of such conditions to better accommodate our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The hotel was clean, the restaurant good, employees very kind and the location was excellent.
Stayed 2 nights in Jan 2024
Response from Marketing analyst on 17 Jan 2024
Dear guest, Thank you for your feedback. We are delighted to learn that your experience at our hotel was positive.

8/10 Good

Luis Fernando

Stayed 5 nights in Jan 2024
Response from Analista de Marketing on 11 Feb 2024
Apreciado Sr. Luis, gracias por tomarse el tiempo de calificarnos. Esperamos poder cumplir con todas sus expectativas en un futuro.

10/10 Excellent

ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Marketing analyst on 10 Jan 2024
Dear Ms. Ann, thank you for taking time to rate us. Come back soon.

10/10 Excellent

Gedaliz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es bien atento y servicial.
Stayed 6 nights in Dec 2023
Response from Analista de Marketing on 5 Jan 2024
Apreciado huésped, agradecemos su amable comentario. Nos complace saber que nuestro personal ha cumplido con sus expectativas en cuanto a atención y servicio.

8/10 Good

jorge

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Analista de Marketing on 5 Jan 2024
Apreciado Sr. Jorge, nos alegra saber que disfrutó de su estancia en el hotel. Estamos siempre para servirle.

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Marketing Analyst on 31 Jan 2024
Dear Edward, thank you for taking time to rate us. Come back soon

2/10 Terrible

victor, Los Angeles

Stayed 3 nights in Dec 2023
Response from Marketing analyst on 28 Dec 2023
Dear Mr. Victor, we sincerely regret that your experience did not meet your expectations, and we appreciate your feedback. We would have liked to know more details about any inconvenience you may have had during your stay, as we did not receive any negative comments from you at the time of check-out. We value your opinion and are here to address any concerns you may have.

10/10 Excellent

Enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great location. The personal was nice and pleasant but not always respond quick enough to the services asked for.
Stayed 4 nights in Dec 2023
Response from Marketing analyst on 26 Dec 2023
Dear guest, we appreciate your feedback. We're glad you found our hotel very nice with a great location. We apologize for any delay in responding to your service requests and will work to improve our response time. Thank you for bringing this to our attention. We hope to welcome you back soon.

8/10 Good

Geraldina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with reasonable rates at a especially convenient location. Best of all is the rooftop bar and the breakfast room. Staff very polite and service oriented. Recommended.
Stayed 7 nights in Dec 2023
Response from Marketing analyst on 18 Dec 2023
Dear Ms. Geraldina, Thank you for your kind words. We are delighted to hear that you enjoyed our hotel, found the rates reasonable, and appreciated our especially convenient location. It's great to know that the rooftop bar and breakfast room were highlights for you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent, facilities were outstanding location was quiet, the surroundings were safe I loved it. I will defenetly come back.
Stayed 21 nights in Nov 2023
Response from Marketing analyst on 18 Dec 2023
Dear Mr. David, we greatly appreciate your feedback. It's wonderful to hear that our staff exceeded your expectations, and you found our facilities outstanding. We're pleased that the quiet location and safe surroundings contributed to your enjoyment.

10/10 Excellent

Ramona Adalis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Marketing analyst on 18 Dec 2023
Dear guest, thank you for taking time to rate us, youre always welcome.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Analista de Marketing on 18 Dec 2023
Apreciada Sra. Ingrid, gracias por calificarnos, nos alegra saber que cumplimos con sus expectativas. Siempre es bienvenida

10/10 Excellent

Celso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marketing analyst on 18 Dec 2023
Dear Mr. Celso, thank you dor taking time to rate us. You're always welcome in the hotel.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Analista de Marketing on 18 Dec 2023
Apreciado Sr. Kevin, nos alegra saber que disfrutó de su estancia. Siempre es bienvenido

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Marketing Analyst on 11 Feb 2024
Dear Ms. Johanna, thank you for taking time to rate us. Come back soon

10/10 Excellent

Dantcho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Marketing analyst on 18 Dec 2023
Dear guest, thank you for taking time to rate us. You're always welcome. Come back soon

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great poace tobstay in Medellin
Stayed 5 nights in Dec 2023
Response from Marketing analyst on 18 Dec 2023
Dear guest, thank you for your kind words. We're delighted to hear that you found our hotel to be a great place to stay in Medellin.

10/10 Excellent

JOHN, ORLANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property for years. It's great and in a great area and the employees provide amazing Customer Service
Response from Marketing analyst on 27 Nov 2023
Dear Mr. John, thank you for your continued loyalty over the years. We're thrilled to hear that you find our property great and located in an excellent area. It's wonderful to know that our employees consistently provide amazing customer service. Youre always welcome