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Reviews of Hotel Poblado Plaza

3.5 out of 5
Hotel Poblado Plaza
Carrera 43 A No 4 Sur 75, Avenida El Poblado, Medellín, Antioquia

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 513 reviews" "
Rating 8 - Good. 165 out of 513 reviews" "
Rating 6 - Okay. 36 out of 513 reviews" "
Rating 4 - Poor. 11 out of 513 reviews" "
Rating 2 - Terrible. 10 out of 513 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

RAJ, FEDERAL WAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Experience Leader on 8 Apr 2024
Raj, you can always count on us. Your satisfaction is our priority. We hope to welcome you again in this, youre home in Medellin.

6/10 Okay

Mohammad, Potomac

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Old towels, sheets were rough, shower temperature most of the time not hot, room coffee hard to get. Excellent dining area and lobby. Staff were mostly nice.
Stayed 2 nights in Mar 2024
Response from Experiences Leader on 8 Mar 2024
Mohammad, thank you for taking the time to post your feedback. On behalf of the team at the Hotel, we would like to apologize that you did not enjoy your stay this time around. Thank you for helping in the constant pursuit of excellence in service and our process of continuous improvement. We hope you can allow us to serve you again, exceed your expectations, and count on your accurate assessments.

10/10 Excellent

David

Stayed 3 nights in Feb 2024
Response from Líder de Experiencias on 26 Mar 2024
David, ¡Gracias por elegirnos y por tu calificación! ¡Te esperamos con los brazos abiertos en tu próxima visita!

10/10 Excellent

ROSA, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel
Stayed 2 nights in Feb 2024
Response from Experience Leader on 27 Feb 2024
Rosa, thank you for your words, please visit us again

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities. All one needs Great morning breakfast buffet .
Stayed 2 nights in Feb 2024
Response from Experience Leader on 8 Feb 2024
Your kind words towards our staff are greatly appreciated. Thank you for taking the time to write a review about the Hotel.

10/10 Excellent

Lazaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Líder de experiencias on 14 Jan 2024
Lazaro, gracias por calificar tu estadía en nuestro hotel. ¡Esperamos poder recibirte de nuevo en esta, tu casa en la ciudad de Medellín!

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! It’s near all the amenities in El Poblado Area. The staff is very friendly, and assist you in everything you need.
Stayed 6 nights in Dec 2023
Response from Experience Leader on 9 Jan 2024
Martha, thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations, and we hope that you will be able to visit us again and keep us in mind as your lodging option in Medellin.

10/10 Excellent

Timothy

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Experience Leader on 9 Jan 2024
It is a pleasure to have you with us Timothy. Thank you for allowing us to be part of your moments.

8/10 Good

Stephany, Miami Beach

Stayed 1 night in Jan 2024
Response from Líder de Experiencias on 3 Jan 2024
Stephany, gracias por tu puntuación y evaluar tu experiencia con nosotros. ¡te esperamos pronto!

8/10 Good

Gelvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a place to relax and enjoy Poblado Medellin!!
Stayed 8 nights in Dec 2023
Response from Experience Leader on 9 Jan 2024
We are so pleased to read such positive comments about our hotel....and we thank you!

8/10 Good

luis

Stayed 1 night in Dec 2023
Response from Líder de experiencias on 8 Feb 2024
Luis fue un placer tenerte en nuestro hotel y ser parte de tu experiencia. ¡Gracias por calificarnos!

8/10 Good

samir kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Experience Leader on 26 Dec 2023
It is a pleasure to have you with us Samir. Thank you for allowing us to be part of your moments.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Líder de Experiencias on 12 Dec 2023
Michael, gracias por tu calificación y por permitirnos ser parte de tus momentos.

10/10 Excellent

Lazaro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it
Stayed 3 nights in Nov 2023
Response from Experience Leader on 6 Dec 2023
Lazaro, Thank you for taking the time to write a review about us. We are thrilled that you loved the hotel

4/10 Poor

Pixie

Stayed 7 nights in Nov 2023
Response from Líder de experiencias on 6 Dec 2023
Pixie, gracias por el tiempo para evaluarnos. Nos gustaría contar con sus acertados comentarios sobre que hizo falta para obtener un 5 en su calificación. Esperamos nos brinde la posibilidad de atenderle de nuevo, superar sus expectativas y contar igualmente con sus acertadas apreciaciones.

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice except that the air conditioning was not working correctly
Stayed 1 night in Nov 2023
Response from Experience Leader on 14 Nov 2023
Monica, thank you for rating us, we are aware of your comment and we will check the air conditioning

10/10 Excellent

Yamira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poblado Hotel was simply amazing, and I cannot emphasize enough how fantastic my experience was during my stay there. From the moment I entered the hotel, I was greeted with warm smiles and a genuine sense of hospitality. The staff at Poblado Hotel were incredibly attentive, going above and beyond to ensure that my every need was met. Whether it was providing helpful recommendations for local attractions or catering to my dietary preferences, they truly exceeded my expectations. The level of professionalism displayed by the hotel staff was truly commendable. Not only were they highly efficient and knowledgeable, but they also had a genuine passion for their work, which was evident in the way they interacted with guests. The attention to detail in every aspect of the hotel was remarkable. The rooms were immaculate, beautifully decorated, and equipped with all the amenities one could ask for. The comfortable beds ensured a restful night's sleep, and the luxurious bathrooms added an extra touch of elegance. The hotel's location was also ideal, situated in a vibrant neighborhood with easy access to various attractions and dining options. The overall ambiance of the hotel was inviting and cozy, making it a perfect retreat after a long day of exploring the city. The exceptional service provided by the staff truly made my stay at Poblado Hotel unforgettable. Their genuine care and dedication to ensuring an exceptional guest experience left a lasting impression on me.
Stayed 3 nights in Oct 2023
Response from Experience Leader on 1 Nov 2023
We appreciate the time you took to comment on your experience in our hotel and we are very pleased to read your kind words about our staff, they are very proud to serve our guests in a special way and to make them feel "at home". We hope to welcome you again in this, your home in Medellin.

8/10 Good

Yesenia

Stayed 7 nights in Oct 2023
Response from Experience leader on 8 Nov 2023
Yessenia, We appreciate the time you took to qualify your experience in our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant staff, the door men, the cleaning staff were all very helpful and provided excellent care! Especially the breakfast staff. The manager, I don’t know his name was always very attentive and took great care of me. They made my stay very comfortable and memorable!
Stayed 13 nights in Sep 2023
Response from Experience Leader on 9 Oct 2023
We are pleased to read your comments about our restaurant; therefore we want to express our sincere thanks for your preference and for fully trusting our service and hospitality.

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent clean hotel perfect location excellent service , better than some 5 stars hotels like intercontinental regarding service and up to date facility including excellent breakfast
Stayed 3 nights in Jul 2023
Response from Alejandra - Guest Experiences on 17 Aug 2023
Dear Joseph,We appreciate your comment, let's wait for your visit, so that you give us the opportunity to become your preferred hotel in the city of Medellín

6/10 Okay

Leo

Stayed 1 night in Jul 2023
Response from Alejandra - Guest Experiences on 17 Aug 2023
Hi Leo let's tell us about your experience in the hotel experiencias@hotelpobladoplaza.com

6/10 Okay

Richard

Stayed 1 night in Jun 2023
Response from Alejandra - Guest Experiences on 17 Aug 2023
Hi Richardlet's tell us about your experience in the hotel experiencias@hotelpobladoplaza.com

10/10 Excellent

Argemiro

Stayed 1 night in Jun 2023
Response from Líder de Experiencias on 30 Jun 2023
Apreciado Argemiro,Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

10/10 Excellent

Argemiro

Stayed 2 nights in Jun 2023
Response from Líder de Experiencias on 26 Jun 2023
Apreciado Huésped,Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My hotel stay was amazing. The hotel is new, very clean, and the staff were all very friendly and helpful. The breakfast was very good. The housekeeping service was also very good; the room smelled really nice every day. Would definitely stay again!
Stayed 3 nights in May 2023
Response from Experience & Quality Leader on 2 Jun 2023
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medellin.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 4 nights in May 2023
Response from Líder de Experiencias on 1 Jun 2023
Apreciado Huésped,Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

10/10 Excellent

Robert

Stayed 6 nights in Apr 2023
Response from Líder de Experiencias on 10 Apr 2023
Apreciado Huésped,Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Líder de Experiencias on 7 Apr 2023
Apreciado Huésped,Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.Cordialmente,LAUREN RAMIREZ RAMIREZLíder de Experiencias y Calidad

10/10 Excellent

Andrew, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, with extremely friendly and helpful staff. Some of the furniture might seem a little dated but bathroom, bed and linens were great. Overall a great stay and a great value. I would not hesitate to stay here again.
Stayed 4 nights in Jan 2023
Response from Experience & Quality Leader on 6 Feb 2023
Thank you very much for your kind word. We are pleased to read that you enjoyed the hotel and its services. We hope you can visit us again!

10/10 Excellent

Mohamed, Manhasset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff.
Stayed 3 nights in Jan 2023
Response from Experience & Quality Leader on 24 Jan 2023
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Patricio, San José del Cabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y muy buena atención. Las habitaciones muy espaciosas, limpias y cómodas!
Stayed 1 night in Jan 2023
Response from Líder de Experiencias on 22 Jan 2023
Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

10/10 Excellent

Elida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best doormen and servers in the dining area. Always ready to please and help in any way they could. Outstanding!!!!!
Stayed 5 nights in Dec 2022
Response from Experience & Quality Leader on 12 Dec 2022
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medellin.

6/10 Okay

Sandra V

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but the beds are very hard which I didn’t have a good experience for everything else it was ok
Stayed 2 nights in Dec 2022
Response from Experience & Quality Leader on 9 Dec 2022
Thank you very much for taking the time to rate your stay with us. We are sorry to hear that our beds were not to your liking, our housekeeping staff is very accommodating and would have provided you with a solution in order to offer you a better sleep during your stay. We hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2022

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great location. Safe area with great staff and breakfast!
Stayed 3 nights in Nov 2022
Response from Experience & Quality Leader on 17 Nov 2022
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

8/10 Good

MARCO

Travelled with partner
Liked: Cleanliness, staff & service
Love the location, walkable and in safe area.
Stayed 1 night in Nov 2022
Response from Experience & Quality Leader on 10 Nov 2022
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
Room was basic but staff were very helpful. Location was great. Breakfast was not the best but not the worst.
Response from Experience & Quality Leader on 8 Nov 2022
Thank you very much for taking the time to rate your stay with us. We will be sharing your feedback with our food & beverage staff in order to improve. We hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Yenai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like a property a lot. It's near to shopping centers and good area
Stayed 3 nights in Oct 2022
Response from Experience & Quality Leader on 15 Oct 2022
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Karen Aixa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación en Medellín.
Stayed 7 nights in Aug 2022
Response from Líder de Experiencias on 24 Aug 2022
Apreciado Huésped,Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

2/10 Terrible

XU WEN

Stayed 5 nights in Aug 2022

10/10 Excellent

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area good
Stayed 7 nights in Jul 2022
Response from Experience & Quality Leader on 22 Jul 2022
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Claudia

Stayed 3 nights in Jul 2022

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Líder de Experiencias on 5 Jul 2022
Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable rooms, location. Personnel very attentive super nice. Brealfast buffett was excellent
Stayed 3 nights in May 2022
Response from Líder de Experiencias on 9 Jun 2022
Thank you very much Guillermo for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good and economic
Stayed 4 nights in May 2022
Response from Líder de Experiencias on 13 Jun 2022
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Darisabel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo desde el personal hasta las habitaciones excelente solo 2 cosas en la ducha deben poner una de pared para los q no quieran mojarse el cabello es dificil con la ducha desde el techo y una piscina serìa excelente y/o jacuzzi
Stayed 3 nights in Apr 2022
Response from Conserje on 26 Apr 2022
Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

10/10 Excellent

LYNEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was wonderful.
Stayed 1 night in Apr 2022
Response from Concierge on 18 Apr 2022
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Mirta Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, muy buena ubicacion, el hotel super limpio, el personal bien amigable que nos hace sentir en su casa. Gracias por todo
Stayed 3 nights in Mar 2022
Response from Conserje on 5 Apr 2022
Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros. Nos alegra muchísimo que hayamos cumplidos con sus expectativas y esperamos que nos brinde la posibilidad de atenderle de nuevo y que nos tenga presentes como su opción de alojamiento en Medellin.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2022
Response from Concierge on 14 Mar 2022
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2022