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Reviews of El Cid Granada

3 out of 5
El Cid Granada
Av Camaron Sabalo S N, Mazatlán, SIN

Reviews

7.8

Good

Rating 10 - Excellent. 97 out of 308 reviews" "
Rating 8 - Good. 124 out of 308 reviews" "
Rating 6 - Okay. 42 out of 308 reviews" "
Rating 4 - Poor. 22 out of 308 reviews" "
Rating 2 - Terrible. 23 out of 308 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very practical for viewing and photographing recent total solar eclipse - set up on hotel's golf course.
Stayed 5 nights in Apr 2024
Response from El Cid Resorts on 18 Apr 2024
Dear John,Thank you so much for taking the time to share such a great review regarding your stay at el Cid Granada.We are so glad to read that you enjoyed the total solar eclipse in Mazatlan.We hope to continue being your choice.Sincerely,El Cid Resorts.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and the access to the beach across the street. We liked that the room was quiet and the shower worked so easily! And the staff were very helpful and nice. All in all, a convenient place to get to restaurants and other activities. Thank you!!
Stayed 8 nights in Apr 2024
Response from El Cid Resorts on 12 Apr 2024
Dear Ken,Thank you so much for taking the time to share your comments regarding your experience at el Cid.It is good to know that overall you enjoyed your visit.We will welcome you back when you decide to come back.Sincerely,El Cid Resorts.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Cid Granada was very relaxing - not crowded or loud, perfect after a long day of being out and about. Staff at the front desk was always helpful and courteous. The pool area was also pretty chill. Marvelous and beautiful heated pool, and plenty of room to relax whether in the water or on the pool deck. Plus the ability to use all the El Cid resort amenities - the pools at the Playa hotel, and the private beach just north of their marina property (a quick free shuttle & water taxi ride). The Granada is also really close to quite a few food options, as well as an OXXO and drugstores for all your needs. Definitely would stay here again with my family
Stayed 6 nights in Apr 2024
Response from El Cid Resorts on 12 Apr 2024
Dear James,Thank you so much for taking the time to share your review regarding your relaxing stay at el Cid Granada.We are so glad to know that you enjoyed your visit and that all the staff was kind and helpful.We hope to continue being your choice the next time you visit us.Best Regards,El Cid Resorts.

6/10 Okay

Paul, Happy Valley

Travelled with family
It's in a good location. The on-site Italian restaurant is very good. The hotel is dated, and the room we ended up in felt like they'd saved it for Expedia customers, and not in a good way. It was ground level, faced the road, and the HVAC equipment outside sounded like a jet engine taking off at regular intervals. The breakfast buffet staff is friendly, but it's very overpriced for what it is. This has the potential to be a great property again, but it's going to take serious effort.
Stayed 3 nights in Apr 2024
Response from El Cid Resorts on 12 Apr 2024
Dear Paul,Thank you for taking the time to share your feedback. Please be assured that we will take corrective actions in regards the comments mentioned.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.

8/10 Good

Lourdes

Liked: Cleanliness, property conditions & facilities
Todo bien con plan invluido acseso a los 3 hoteles staff todos muy amables
Stayed 1 night in Mar 2024
Response from El Cid Resorts on 14 Mar 2024
Estimada Lourdes,Queremos darle las gracias por tomarse el tiempo de escribir sus comentarios por este medio.Estamos felices de saber que disfrutó de su visita.SaludosEl Cid Resorts.

6/10 Okay

Matthew, Jaffray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and fast to help with anything you need. The rooms are clean.the location is good for walking around to stores and restaurants. There’s a grocery store close by. I recommend getting the all inclusive if you want yo eat there and see the shows an the el cid Castillo beach side otherwise eating gets expensive.
Stayed 8 nights in Feb 2024
Response from El Cid Resorts on 8 Mar 2024
Dear Matthew,First of all, we would like to thank you for taking the time to share your review regarding your experience. We are glad to read that the staff was friendly to assit and that overall you had a good time.Please be assured that we continue improving pur services day by day.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts

8/10 Good

Faviola

Travelled with partner
Liked: Cleanliness, staff & service
Staff was nice. Thought there would be more amenities, and you have to pay for your own wifi
Stayed 7 nights in Feb 2024
Response from El Cid Resorts on 21 Feb 2024
Dear Faviola,Thank you for taking the time to share your review regarding your experience at el Cid. We are glad to hear that overall you enjoyed your visit.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 Good

Elva, Prescott Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really great, easy accommodation.
Stayed 2 nights in Feb 2024
Response from El Cid Resorts on 21 Feb 2024
Dear Elva,Thank you so much for taking the time to share your review regarding your experience at el Cid Granada,We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

6/10 Okay

Griseld

Business traveller
Stayed 4 nights in Dec 2023
Response from El Cid Resorts on 9 Jan 2024
Dear Griseld,We would like to know more about your experience in order to take corrective actions.We hope you can give us another chance to attend you in a near future.Sincerely,El Cid Resorts.

6/10 Okay

Joe

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
We had a room by the entrance for the staff to bring supply's in. It was noisy with trolleys early in the am. We were locked out of our room 3 times due to problems with door mechanism. Otherwise everything else was ok with some very helpful and friendly staff.
Stayed 14 nights in Nov 2023
Response from El Cid Resorts on 9 Jan 2024
Dear Joe,First of all, we would like to thank you for taking the time to share your comments regarding your experience.We are taking care of the issues regarding the mainteinance of the room with the department.We hope you can give us another chance to attend you.Sincerely,El Cid Resorts.

10/10 Excellent

Jose Luis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice from both hotels. Loved that the hotel are connected.
Stayed 3 nights in Apr 2023
Response from El Cid Resorts on 19 Apr 2023
Dear Jose Luis,Thank you so much for taking the time to share your review regarding your experience at el Cid Granada.We are so glad to know that overall you enjoyed your vacation.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that you have access to all 3 hotels with the all inclusive. The hotel is a bit outdated.
Stayed 3 nights in Apr 2023
Response from El Cid Resorts on 22 Apr 2023
Dear Raul,Thank you so much for taking the time to share your review regarding your stay at el Cid. We are so glad to know that overall you had a good time.We will be waiting for your return to el Cid.Sincerely,El Cid Resorts.

4/10 Poor

Oscar

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a two star hotel
Stayed 1 night in Apr 2023
Response from El Cid Resorts on 17 Apr 2023
Dear Oscar,We are sorry to hear that we did not meet your expectations regarding service.We would like to know more about it.Sincerely,El Cid Resorts.

8/10 Good

Roger

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Typical El Cid property, the people make all the difference. Water, coffee, internet in the room are all extra charges, figuring out dining and drink options takes a couple of days. But the staffs attitudes help get over it. The Granada is a nice option for a quieter stay. Thanks el patio staff and the Castillo bar servers.
Stayed 18 nights in Mar 2023
Response from El Cid Resorts on 11 Apr 2023
Dear Roger,Thank you so much for taking the time to share your comments regarding your experience at el Cid Granada. We are so glad to know that overall you had a good time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 Good

David Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent experience. Buffet food could have been hotter but lots of good choices. Staff and service above expectations. Bravo!!!
Stayed 7 nights in Mar 2023
Response from El Cid Resorts on 22 Mar 2023
Dear David,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall we met all your expectations and that you had a great time.We will be waiting for your return soon.Best Regards,El Cid Resorts.

8/10 Good

SASHA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I do love El Cid, I have been here more then once. Both other two times, we stayed at the Marina. The difference was noticed from service with Granada vs Marina. We got the all inclusive package, but it ended up not being fully inclusive there were things that we still needed to pay for that were not included like we had anticipated, so that was a bit frustrating and at the front desk at check in they also did not mention this to us, or try to get us a better wristband. Overall, the staff are amazing, very friendly and courteous. Always welcoming. It is nice to have access to more then one resort stuff and the selection of restaurants is great from japanese, thai, mexican, italian, steakhouse, and more. So the variety is great there. Everything is clean, Granada is the older of the El Cid resorts. But we had an amazing time and it was good. Didn't like that people went to the beach early in the morning and reserved chairs with towels and left for hours, there should be rules when it comes to reserving chairs so that there are enough for everyone to enjoy shade as well during the day. Sharing is caring! We will be back, :)
Stayed 9 nights in Mar 2023
Response from El Cid Resorts on 18 Mar 2023
Dear Sasha,Thank you so much for taking the time to share your review regarding your experience at el Cid Granada. We are so glad to know that overall you enjoyed your time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Feb 2023
Response from El Cid Resorts on 28 Feb 2023
Dear Maria,Thank you so much for taking the time to share your comments regarding your experience.We are so glad to hear that you loved this place.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet warm relaxing
Stayed 14 nights in Jan 2023
Response from El Cid Resorts on 18 Feb 2023
Dear Michael,We are glad to hear that we met all your expectations and that you had a good time.Thank you for sharing your review.We will be waiting for your return in order to welcome you.Sincerely,El Cid Resorts

8/10 Good

rosemary

Stayed 2 nights in Feb 2023
Response from El Cid Resorts on 15 Feb 2023
Estimada Rosemary,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio.Estamos felices de saber que en general su experiencia fue buena.Esperamos su regreso pronto para darle la bienvenida que merece.Saludos Cordiales,El Cid Resorts

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2023
Response from El Cid Resorts on 9 Feb 2023
Dear Brent,Thank you so much for taking the time to share your review regarding your experience at el Cid Granada.We hope to continue being your choice the next time you visit us.Sincerely,El Cid Resorts.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El CID Granada
The El CID Granada is conveniently located to many attractions and great restaurants. The beach is a short walk away. The hotel staff were friendly and helpful. The on-site spa offers many services, we had excellent massages! The hotel is showing some west and tear and is being spruced up. The pool area is lovely with lots of shade, or sun - your preference. Hotels.com indicates there is an airport shuttle which is incorrect.
Stayed 3 nights in Jan 2023
Response from El Cid Resorts on 24 Jan 2023
Dear Tracey,Thank you so much for taking the time to share your review regarding your recent experience at el Cid Granada. We are so glad to know that overall we met all your expectations and that you enjoyed your time.We will take corrective actions in regards the issues mentioned.It will be a pleasure to attend you again.Sincerely,El Cid Resorts.

8/10 Good

Deanna, Seattle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Granada is inexpensive, nice but dated. Been staying at El Cid for years. I made this reservation for a friend. El cid as a whole is nice, safe and easy to get around.
Response from El Cid Resorts on 19 Jan 2023
Dear Deanna,Thank you so much for taking the time to share your review regarding your recent experience in Granada.We are working regarding the renovation of the facilitie.We hope to continue being your choice the next times.Sincerely,El Cid Resorts

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Julio from El Patio restaurant was amazing!
Response from El Cid Resorts on 7 Jan 2023
Dear Valeria,Thank you so much for taking the time to share your review regarding your recent experience at el Cid Granada.We are so glad to know that all the staff was kind and helpful.We hope to continue being your choice.Sincerely,El Cid Resorts.

4/10 Poor

ricardo

Travelled with group
Disliked: Property conditions & facilities
The hotel offers all inclusive but limits you on where you get food and drinks and the food in the main restaurat is horrible the only place brakefast is good is in el patio restaurat staff is not corteous and there is alot of noise arround 😠 not going again to this hotel
Stayed 7 nights in Nov 2022
Response from El Cid Resorts on 16 Nov 2022
Dear Ricardo,First of all, we would like to thank you for taking the time to share your feedback regarding your recent experience at el Cid Granada. We are sorry to hear that we did not meet all your expectations and that there were some issues with the food and services.We hope you can give us a second chance to attend you and show you our compromise.Sincerely,El Cid Resorts.

8/10 Good

Abraham

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2022
Response from El Cid Resorts on 28 Jul 2022
Estimado Abraham, Agradecemos que se haya tomado el tiempo de compartir su calificación por este medio. Es bueno saber que en general su experiencia fue buena. Sin embargo nos gustaría saber en caso de que tuviera algún comentario que hacernos. Esperamos poder seguir siendo su elección en futuras estancias con nosotros. Atentamente, El Cid Resorts.

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We purchased the all-inclusive package. Some of the only dining options were in another hotel, so it was pretty far to walk for older members of the party. The pools were great, but the rooms were just okay. The beds were uncomfortable and the pillows were so lumpy they could have been from the Victorian era. Not much sleep. The breakfasts and sit down dinners were pretty good, but the buffets and lunches were pretty mediocre. The thermostat in the room didn't work, so the air was either on or off, with three fan settings. They also expect you make reservations for dinner a day in advance, but don't tell you that, so the first night don't expect much. Other days, you need to get up early to reserve dinner for the next day. If you don't want to reserve, a buffet is available but the quality is inconsistent, at best. There are swim up bars, but they were never opened while we were there. overall, a nice place with a few quirks and we enjoyed our stay.
Stayed 3 nights in Jun 2022
Response from El Cid Resorts on 28 Jun 2022
Dear Paul, First of all, we would like to thank you for taking the time to share your review regarding your recent vacation at el Cid Granada. It is good to know that overall we met all your expectations- Please be assured that we will take corrective actions in regards the issues you have mentioned. We hope you can give us a second chance to attend you and show your our compromise. Sincerely, El Cid Resorts.

2/10 Terrible

Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Personal Items were stolen from our room. Headphones and a debit card were stolen. A pair of shoes were found hidden under the curtains, looking like the staff wanted to purposely make us not find them.
Stayed 6 nights in May 2022
Response from El Cid Resorts on 11 Jun 2022
Dear Francisco, We would like to obtain more details about this in order to follow up with the departments involved. Sincerely, El CId Resorts.

4/10 Poor

Nancy

Stayed 1 night in May 2022

10/10 Excellent

Minerva

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
We have more than 40 years having vacation at el cid, it´s a wonderful family place. This time we have a bad experience, we tryed to make a restaurant reservation 24 hours before arrive, the hotel contact us with club elite concierte, was very bad service, we didn´t want to help us, fortunately the hotel manager help us when we arrived and make us our restaurante reservation.
Stayed 3 nights in May 2022
Response from El Cid Resorts on 10 May 2022
Dear Guest, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Granad.a We are so glad to know that overall we met all your expectations. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.

4/10 Poor

Emmanuel

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was no good service is poor and staff was not friendly and it was simply no good
Stayed 1 night in Apr 2022
Response from El Cid Resorts on 30 Apr 2022
Dear Emmanuel, First of all,we would like to thank you for taking the time to share your comments regarding your recent stay. We are sorry to hear that the service wasn't the expect and we assure you that take corrective actions in regardes this situations. We hope you can give us a second chance to attend you. Sincerely, el Cid Resorts.

4/10 Poor

Jesus

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No wifi or $10 per day and food is terrible.
Stayed 1 night in Apr 2022
Response from El Cid Resorts on 15 Apr 2022
Dear Jesus, Thank you for taking the time to share your feedback. Let me assure you that your comments and all of our guests’ comments are taken quite seriously and are reviewed at your stay. Please be assured that we immediately followed up with all the departments involved. Our goal is for total satisfaction, and we deeply regret that you were not pleased with your recent stay. We would hope that you would reconsider coming back to stay with us when your plans might bring you to Mazatlan again in the future. If so, we would ask that you let us know prior to your arrival so we may welcome you personally and ensure that you have the vacation experience that our hotel is known for. Sincerely, El Cid Resorts

8/10 Good

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Cid has four different properties in Mazatlan. Two are across the beach and have direct beach access. One is about 10 minutes away and has a different beach access. And then there is the Granada, which is what we lovingly called "the cheap seats". The nice thing is that whichever property you are at, you have access to all the others. And there is shuttle service between properties as well. After having experienced the other places, despite everyone else's pools being better and their having direct beach access, we decided we were in the best place for us. Granada was quieter than the other three, a more relaxed ambience. They seem to house visitors that are there for the season, mostly older folk like us. The pool area was pleasant and there are three restaurants immediately available within Granada's grounds. There are several others on the other properties also available to us. Downside was that virtually everything else was an added cost. Wifi, bottles of water left in the room daily, coffee left in the room daily. The water and coffee had signs that the purchases of those was for their charitable foundation, but nonetheless. Water pressure was GREAT. In fact, TOO great. Go easy on the faucets until you figure out how to control it. Toilet flush was also astronomically efficient and LOUD. Pool hours are limited, so night swims are not an option. There are tennis/pickleball courts and an exercise room, which my husband was told was an extra charge.
Stayed 6 nights in Feb 2022
Response from El Cid Resorts on 21 Feb 2022
Dear Ms. Jennie, Thank you so much for sharing your feedback regarding your recent vacation at el Cid Granada. We are so glad to hear that we met all your expectations and that you enjoyed your tine and we met all your expectations. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
First room had no hot water. Second room had no heat but constant air conditioning. Room temperature was 50-60 degrees
Stayed 14 nights in Feb 2022
Response from El Cid Resorts on 17 Feb 2022
Dear Mrs. Dennis, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Granad.a Please be assured that we will take corrective actions regarding the issues you have mentioned in the rooms with the mainteinance. We hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and did speak English for the most part. The area around the property was well taken care of and the pool area was kept clean. The plastic on the mattress was very uncomfortable and hot. At times there would be a sewer smell com from the shower. Honestly didn’t spend much time in the room other than to sleep and shower as we golfed and tours the area.
Stayed 10 nights in Feb 2022
Response from El Cid Resorts on 15 Feb 2022
Dear Tina, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Granada. We are so glad to hear that we met all your expectations and that you enjoyed your time. Please be assured that we are taking corrective actions regarding the comments with housekeeping. We hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation!!
My stay at El Cid Granada was perfect. The check in was great. I was even able to get checked in early!!. That was a plus for the whole family since we were traveling with kids. The rooms were big and spacious, very comfortable beds. The difference I noticed in this stay.... I now had to pay for parking. Not all restaurants were included in the all inclusive packages. A few years back they were. This is my fourth time I stay here. I love it so much, I keep coming back. Thank you everyone at El Cid for making my family enjoy are vacation to the best!! You were all great!!
Stayed 2 nights in Jan 2022
Response from El Cid Resorts on 8 Jan 2022
Dear Guest, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Granada. We are so glad to hear that we met all your expectations and that you enjoyed your time. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.

2/10 Terrible

Cesar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointing place Bedroom full of mosquitoes and cockroaches Terrible bed Had to pay for parking, internet Floor had never been swept Dated bedroom Left the property ASAP
Stayed 2 nights in Nov 2021
Response from El Cid Resorts on 20 Nov 2021
Dear Mr. Cesar, First of all, we would like to thank you for taking the time to share your review regarding your recent vacation at el Cid Granada. We are sorry to hear that we did not meet all your expectations and we hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel it was very beautiful and clean and the staff was amazing. The only issue I had was when checking in we had to wait almost 30 mins for them to find out reservation
Stayed 2 nights in Oct 2021
Response from El Cid Resorts on 22 Oct 2021
Dear Patty, Thank you very much for sharing your review regarding your recent vacation at el Cid Granada. We are so glad to hear that you enjoyed your vacation and that all the staff was amazing. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.

8/10 Good

Luis E

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Oct 2021
Response from El Cid Resorts on 22 Oct 2021
Dear Mr. Luis, Thank you very much for sharing your review regarding your recent stay at el Cid Granada. We are glad and hope to continue being your choice the next time you visit this port. Sincerely, El Cid Resorts.

8/10 Good

Mario Humberto Aispuro, Costa Mesa

Stayed 2 nights in Oct 2021

6/10 Okay

Fidencio

Liked: Cleanliness
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be a 5.
We did not understand that the all-inclusive part of our booking was only buffets, and that we could not get room service, or make reservations in any of the hotel restaurants. If it was the case, everything would have been awesome on this very slow week. Most of the hotel portions were closed, and most closed off to us for dining. I gave it 4 out of 5 while reviewing, but in reality that part was a 2 at best. We just didn't realize we would be put in the cafeteria with a bunch of kids. And the hotel really needs an adults only section.
Stayed 3 nights in Feb 2021
Response from El Cid Resorts on 4 Mar 2021
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Granada. Please be assured that we will take corrective actions in regards the issues you have mentioned. We hope you can give us a second chance to attend you. Best Regards, El Cid Resorts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and lobby staff were excellent and very helpful.
Stayed 14 nights in Feb 2020
Response from Mark Covarrubias Mckay on 17 Mar 2020
Dear Guest, Thank you very much for sharing your comments by Expedia. We are so glad to hear that all your staff was kind and helpful and that we met all your expectations. We will be waiting for your return soon. sincerely, Mark Covarrubias Mckay General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good , friendly service , will come back to this hotel
Stayed 2 nights in Nov 2019
Response from Mark Covarrubias Mckay on 29 Nov 2019
Dear Guest, Thank you very much for taking the time to share your review regarding your recent stay at el Cid Granada. We are glad to hear that you had a great time. We will be waiting for your return soon. Best Regards, Mark Covarrubias Mckay

8/10 Good

Salvador A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant All-Inclusive
It was a quick couples trip for my parents. They really enjoyed staying at an all-inclusive resort.
Stayed 3 nights in Nov 2019
Response from Mark Covarrubias Mckay on 26 Nov 2019
Dear Mr. Salvador, Thank you very much for sharing your review regarding your recent stay at el Cid Granada. We are glad to know that you enjoyed your all inclusive stay. We will be waiting for your return. Sincerely, Mark Covarrubias Mckay General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place the Grande area much quieter however you have to go across the street fir eating entertainment other than that it is fine.
Stayed 1 night in Oct 2019
Response from Mark Covarrubias Mckay on 1 Nov 2019
Dear Guest, Thank you very much for sharing your review regarding your recent stay at el Cid Granada. We are glad to hear you enjoyed your review and we will be waiting for your return soon. Sincerely, Mark Covarrubias Mckay General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at El Cid Granada were amazing. They were very attentive and helpful. The hotel location was great and the room was really nice.
Stayed 3 nights in Sep 2019
Response from Mark Covarrubias Mckay/ General Manager on 30 Sept 2019
Dear Guest, Thank you very much for sharing your review regarding your recent stay at el Cid Granada. We are glad to hear that you had a great time and enjoyed the vacations. We will be waiting your return soon. Sincerely,

4/10 Poor

Verified traveller

Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 4 nights in May 2019
Response from Mark Covarrubias Mckay/ Gerente General on 17 Jun 2019
Estimado Huésped, Lamentamos mucho no haber cumplido del todo con sus expectativas. Nos gustaría obtener mas detalles para dar el debido seguimiento. Saludos Cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Mark Covarrubias Mckay/ Gerente General on 30 Apr 2019
Estimado Huésped, Muchas gracias por haberse tomado unos minutos de su valioso tiempo en compartirnos su calificación por medio de Expedia. Estamos felices de escuchar que disfrutó de sus vacaciones. Esperamos su pronto regreso a Hotel el Cid Granada. Saludos Cordiales,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, peaceful, very friendly, close to many things to do, across the street from the beach, entertainment every night.
Stayed 1 night in Mar 2019
Response from Mark Covarrubias Mckay/ General Manager on 26 Mar 2019
Dear Guest, Thank you very much for sharing your review regarding the excellent service provided by the staff. We are glad to know that you enjoyed your visit and we look forward your return soon. Sincerely,