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Reviews of Sofitel Marseille Vieux Port

5 out of 5
Sofitel Marseille Vieux Port
36 Boulevard Charles Livon, Marseille, Bouches-du-Rhone

Reviews

9.2

Wonderful

Rating 10 - Excellent. 462 out of 682 reviews" "
Rating 8 - Good. 146 out of 682 reviews" "
Rating 6 - Okay. 48 out of 682 reviews" "
Rating 4 - Poor. 14 out of 682 reviews" "
Rating 2 - Terrible. 12 out of 682 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael S

Stayed 9 nights in Feb 2024

10/10 Excellent

Michelle, Des Plaines

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the best hotel and staff
Stayed 1 night in Nov 2023

4/10 Poor

shaunalia

Travelled with family
Disliked: Amenities, property conditions & facilities
Given room key that did not work. The entire first floor of rooms smell like raw sewage and then they try to perfume the corridors to get rid of the smell. Had to hold breath from elevators until got inside room and opened windows and then met with the blast of diesel from the trucks lined up in parking lot below.
Stayed 2 nights in Sep 2023

10/10 Excellent

Cathy

Stayed 1 night in Oct 2023

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities
The property needs some upkeep.
Stayed 2 nights in Sep 2023

6/10 Okay

danilo

Stayed 4 nights in Aug 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a few nights in Marseille
An amazing hotel, the only issue was the noise coming from parties outside that went on to about midnight both nights we were there. The windows could be more sound proof. Everything else was amazing, the staff, the food, the location all 10/10.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mariette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property located near old harbor and in between old harbor and the Catalan beach , old port fun to visit lots of shops and restaurants for bouillabaisse. The Catalan beach on the other end great public beach and view points from the Pharo palace Cruise terminal 20 min by taxi
Stayed 2 nights in Jul 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, breakfast also pretty good.
Stayed 4 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

william

Travelled with group
Liked: Cleanliness, amenities
Property is old, very low standard for a Sofitell. Was charge twice what I was quoted.
Stayed 2 nights in Jul 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place… beautiful rooms, great staff, buffet breakfast awesome. Worth the price to stay here. Great location as well.
Stayed 4 nights in Jul 2023

10/10 Excellent

Deborah

Travelled with partner
Great location for Vieux Port. Staff lovely!
Stayed 2 nights in Jul 2023

10/10 Excellent

Gustavo

Stayed 2 nights in Jun 2023

10/10 Excellent

James, Scottsdale

Stayed 3 nights in Jun 2023

6/10 Okay

william

Stayed 1 night in Jun 2023

6/10 Okay

Reuben

Business traveller
Disliked: Property conditions & facilities
Not a 5 star Hotel
The hotel is in much need of a refurbishment, the spa area was in very poor condition, sauna door was catching, the slats on the sauna benches were all worn, the lockers were hanging off their hinges...For the price paid the standard is well below what it should've been.
Stayed 1 night in Jun 2023

10/10 Excellent

Nick

Stayed 3 nights in May 2023

2/10 Terrible

armando

Liked: Cleanliness
Disliked: Room comfort
Bad experience
Stayed 1 night in May 2023

6/10 Okay

Antonios

Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best views of Marseille.
Stayed 1 night in Apr 2023

8/10 Good

Ah-Yam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and walking distance to Vieux Port. The staff are very helpful and friendly.
Stayed 3 nights in Apr 2023

10/10 Excellent

Hoppy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Wonderful 7th floor bar & lounge with amazing views of the City.
Stayed 2 nights in Mar 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, room comfort
Brief Visit in Marseille France
Pretty good staff, great location, excellent food. Business Center could have been better as printer didn’t work.
Stayed 1 night in Feb 2023

10/10 Excellent

jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great retro style. Unbelievable view of the old port which was so relaxing.
Stayed 2 nights in Feb 2023

10/10 Excellent

Globe

Stayed 1 night in Feb 2023

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience at Sofitel Marseille. Beverly was incredibly helpful and friendly at check in after long travel and luggage mishaps. Room service was delicious and service was great-especially helping to bridge the gap with this non-French speaker.

8/10 Good

LUIS

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needing an urgent renovation
The hotel needs an urgent refresh. While the beds and bedding are incredible (as are the views), there were too many issues in the hotel. The shower is impossible to maneouver, water floods the whole bathroom when showering, public spaces such as the spa and the fitness room are truly a disgrace for the Sofitel brand.
Stayed 1 night in Dec 2022

10/10 Excellent

Chihwei, Saratoga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and hospitality from the staffs. Great food in both restaurants, breathtaking view while having breakfast, a treat you cannot miss.

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2022

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Clean and very comfortable room with all the amenities. The view was spectacular and the staff was accommodating.
Stayed 2 nights in Nov 2022

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was superb. Thank you!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, very friendly and helpful staff, great breakfast and the best shower water pressure and temp I have experienced.
View from room 539
Stayed 6 nights in Oct 2022

8/10 Good

Alan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The spar was excellent. Big jiccussi
Stayed 1 night in Oct 2022

10/10 Excellent

Carl

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

flemming

Stayed 2 nights in Oct 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were wonderful especially with a large deck overlooking Viex Port. The food was fabulous (we ate at both Trois Forts and the Brasserie. And the staff not only spoke English very well, but were very kind about it. (our French was tres miserable)
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities
Stayed 3 nights in Sep 2022

10/10 Excellent

Jose E.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Stayed 1 night in Aug 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is LOVELY!! The views are beautiful. Check out the soa
Stayed 1 night in Aug 2022
Response from Emeline - Quality & Guest Experience Director on 22 Aug 2022
Dear Catherine,Thank you so much for this very kind feedback !Best regards,

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, amazing view for breakfast
The room met expectations without going far beyond. The room was clean, comfy bed, appropriate soaps/cosmetics and aesthetically pleasing. Wish there was some view from the balcony and usb chargers for the price we paid. The view for breakfast was amazing but the price is very expensive for what it provided. If i could do it again I would skip the high breakfast cost and just get a tea or coffee to soak in the view. Overall satisfied with my stay but not blown away and would explore other options for the price.
Stayed 1 night in Jul 2022
Response from Emeline - Quality & Guest Experience Director on 23 Aug 2022
Dear Jessica,Thank you for taking the time to tell us about your experience.We are sorry to read you are keeping a mixed memory of your stay with us. Be sure, you advices will be shared with the team in order to improve our quality of service.Hoping to get the pleasure of welcoming you back in the near future.Best regards, Emeline RoudierQuality & Guest Experience Director

8/10 Good

Jiuseppe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, well looked after & very kind and polite personnel, enjoined the place and time, 👍
Stayed 2 nights in Jul 2022
Response from Emeline - Quality & Guest Experience Director on 29 Aug 2022
Dear Guest, Thank you so much for this wonderful feedback which will be shared with the team.Best regards,Emeline RoudierQuality & Guest Experience Director

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all very friendly.
Stayed 2 nights in Jul 2022
Response from Emeline - Quality & Guest Experience Director on 15 Jul 2022
Dear Guest, It is such a great pleasure to receive your positive feedback and your support. We are hoping to welcome you back in a near future at Sofitel Marseille Vieux Port. Best regards, Emeline Roudier Quality & Guest Experience Director

10/10 Excellent

Chunxiao

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jun 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness
Stayed 4 nights in Jun 2022
Response from Emeline - Quality & Guest Experience Director on 15 Jul 2022
Cher Client, Nous vous remercions d'avoir pris le temps de partager votre expérience et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Bien à vous,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

nikolaj

Travelled with family
Liked: Cleanliness, staff & service
nice hotel yet expensive
Stayed 2 nights in Apr 2022