Property entrance

Reviews of Mövenpick Hotel Mansour Eddahbi Marrakech

5 out of 5
Mövenpick Hotel Mansour Eddahbi Marrakech
Avenue Mohamed VI, Marrakech

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 1004 reviews" "
Rating 8 - Good. 320 out of 1004 reviews" "
Rating 6 - Okay. 105 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Temitope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and relaxing hotel to stay at. Centrally located as well. 5 stars!!! Will be back Marrakech and will stay here many times over!
Stayed 2 nights in Apr 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mövenpick is a true gem in the heart of this vibrant city. From the moment I arrived, I was captivated by the stunning Moroccan-inspired aesthetic that permeates every corner of this property. The lobby and public areas are exquisitely designed, creating a sense of grandeur that immediately sets the tone for an amazing stay. My room was impressive, spacious, and beautiful. Their array of amenities truly transforms it into a full-fledged resort experience. The location of the hotel is also ideal, providing easy access to the medina and other top attractions in Marrakech. One of the highlights of my stay was the wonderful surprise of a birthday cake that was delivered to my room. This thoughtful touch from the hotel staff made me feel valued and special during my time there. If you're seeking a luxurious, truly resort-like experience in Marrakech, the Mövenpick Hotel Mansour Eddahbi is an absolute must. The aesthetic, amenities, and level of service is amazing!
Stayed 3 nights in Mar 2024

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Abigail

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor service. Staff member used our personal details we provided at check-in to find us on social media and send unwanted text messages using the mobile number I provided. Very unnerving, we were two young girls travelling and expected better service from a 5* hotel. Instead we felt unsafe, won’t be returning.
Stayed 4 nights in Mar 2024

6/10 Okay

Kevin

Stayed 5 nights in Mar 2024

6/10 Okay

Jehan

Stayed 4 nights in Feb 2024

8/10 Good

Sunil

Liked: Cleanliness, staff & service
3night stay on BB basis. 2 adults 1 infant. Hotel was good but there are a few flaws within the hotel which let it down. But if corrected would make this a great 5* hotel. 1) we stayed in the delux suite (room numbers 7000 ). Some of the finishings in our room were clumsy and not something you would expect in a 5*. E.g. there was no soft close toilet seat or on the toilet glass door. The bedside lights do not have a switch on them and are not connected to the main switch. You have to pull the plug out from behind the cabinet to turn them off. The sockets are loose and a hazard. The stand up lamp continued to flicker due to loose plug connection. The lid on the water filter on the coffee machine was broken The lift doors in the building block for room numbers 7000 seem to close extremely quickly. I found myself caught between the doors on a number of times as it doesn't detect someone going through. I find this extremely dangerous given our child could've got caught in the door. This could be easily corrected by delaying / slowing down the lift door Timings. The staff overall are wonderful, however I feel the staff operating in room services via the phone require more training. Perhaps a language barrier where the person did not understand. We had a power cut in our room. The fuse had tripped and we had no electricity. I called services explaining this and for someone to come and have a look as we are out for dinner. The person on the phone said ok and put the phone
Stayed 3 nights in Feb 2024

10/10 Excellent

daysiane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not sure why, but when I booked this reservation I made sure I entered 2 adults and 1 child 15 years old, as Expedia gives you the choice to enter from 1 to 17 years of age. When I got to the hotel the front desk agent wanted to charge me 2000 dirham. We had a discussion about it and I showed him how I booked. First he said that I had to pay, I then asked to speak with the manager, after 20 min waiting for their decision, he decides not to charge me anymore. I am not sure what the issue was between them am Expedia. Anyways, after all that he was nice to us and we checked in. Hotel was very clean and we had an amazing experience in Morroco.
Stayed 1 night in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very friendly staff great amenities, really enjoyed the stay.
Stayed 8 nights in Dec 2023
Response from Nada ZOUHAIR on 19 Jan 2024
Dear Madam,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards,

10/10 Excellent

KIRA

Stayed 1 night in Jan 2024
Response from Nada ZOUHAIR on 19 Jan 2024
Dear Madam,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,

10/10 Excellent

khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Nada ZOUHAIR on 19 Jan 2024
Bonjour Monsieur,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Merci pour avoir choisi notre hôtel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Sincèrement,

10/10 Excellent

Nana Kwabena, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nada ZOUHAIR on 19 Jan 2024
Dear Madam,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Sincerely,

8/10 Good

Naji

Stayed 1 night in Dec 2023
Response from Nada ZOUHAIR on 19 Jan 2024
Dear Sir,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We look forward to welcoming you back again very soon.Sincerely,

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING
An absolute dream of a holiday. Hotel was OUTSTANDING. The enterance was absolutely stunning. The people are so so nice. The hotel is a dream. We had an amazing time x
Stayed 6 nights in Dec 2023
Response from Nada ZOUHAIR on 19 Jan 2024
Dear Madam,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Sincerely,

6/10 Okay

Peter

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice enough hotel in a good location. However the room smelled of cigarette smoke and the hairdryer broke and they didn’t bring a replacement. The breakfast is chaotic and the coffee is terrible.
Response from Nada ZOUHAIR on 19 Jan 2024
Dear Peter,We greatly appreciate the time you spent to review your recent experience in our hotel, at The Movenpick Marrakech we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Movenpick holiday experience an unforgettable one for all the right reasons.Best regards,

8/10 Good

Naji

Stayed 4 nights in Dec 2023
Response from Nada ZOUHAIR on 19 Jan 2024
Bonjour M. Naji,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Merci pour avoir choisi notre hôtel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Cordialement,

8/10 Good

Glen Charles

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Nada ZOUHAIR on 19 Jan 2024
Dear M. Glen,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,

10/10 Excellent

tracy

Travelled with family
nice hotel to stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Fayçal, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, and we were well welcomed and taken care of. Thanks you Movenpick.
Stayed 2 nights in Dec 2023

8/10 Good

Tomas, Cairo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Augustine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed their breakfast . Courteous staff, hotel ambience was fantastic . Would recommend all day
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

4/10 Poor

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nada ZOUHAIR on 17 Nov 2023
Bonjour Mme Raquel,Nous vous remercions pour votre appréciation suite à votre séjour dans notre hôtel.Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d'excéder vos attentes lors d'une prochaine occasion.Sincèrement,Nada ZOUHAIRGuest Relations Manager

10/10 Excellent

Omobolaji

Liked: Cleanliness, property conditions & facilities
It is okay
Stayed 4 nights in Sep 2023
Response from Nada ZOUHAIR on 17 Oct 2023
Dear Omobolaji,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,Nada ZOUHAIRGuest Relations Manager

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 5 nights in Sep 2023
Response from Nada ZOUHAIR on 15 Sept 2023
Dear Madam,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,Nada ZOUHAIRGuest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Nada ZOUHAIR on 4 Sept 2023
Dear Madam, Sir,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,Nada ZOUHAIR

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 3 nights in Aug 2023
Response from Nada ZOUHAIR on 23 Aug 2023
Dear Andrea,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,Nada ZOUHAIR

8/10 Good

Fahd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nada ZOUHAIR on 18 Aug 2023
Bonjour Mr Fahd,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Merci encore pour votre aimable appréciation sur notre hotel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Cordialement,Nada ZOUHAIRGuest Relations Manager

6/10 Okay

Tracey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Nada ZOUHAIR on 18 Aug 2023
Dear Tracey,Firstly we would like to thank you for the appreciation you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,Nada ZOUHAIRGuest Relations Manager

10/10 Excellent

N

Stayed 4 nights in Jul 2023
Response from Nada ZOUHAIR on 18 Aug 2023
Bonjour Madame, Monsieur,Nous vous remercions pour votre généreuse appréciation suite à votre séjour dans notre hôtel.Nous sommes très heureux de lire que vous ayez apprécié nos prestations et espérons pouvoir vous accueillir à nouveau très bientôt.Sincèrement,Nada ZOUHAIRGuest Relations Manager

10/10 Excellent

Grace

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly.
Stayed 2 nights in Jul 2023
Response from Nada ZOUHAIR on 13 Jul 2023
Dear Grace,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,Nada ZOUHAIR

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 6 night stay!
Beautiful hotel with stunning features. Breakfast selection was very good and spa services were good. Staff were very friendly and helpful, particularly with booking excursions. Also loved that they provided us with a categorised list of the best restaurants nearby!
Stayed 6 nights in May 2023
Response from Nada ZOUHAIR on 13 Jul 2023
Dear Madam, Sir,Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,Nada ZOUHAIRGuest Relations Manager

6/10 Okay

Samira

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
it was not a 5-star hotel really.
Stayed 5 nights in May 2023
Response from Nada ZOUHAIR on 13 Jul 2023
Dear Madam,We were very disappointed to read your experience during your stay in our Movenpick hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We are eager to regain your confidence during another occasion if you gave us that chance.Best regards,Nada ZOUHAIRGuest Relations Manager

6/10 Okay

Nick

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Don’t book any excursions at this hotel. Very bad service and they seem to be gaining $ from it. Fleecing. Also very rude staff. Hotel itself was nice. Good good. Atmosphere.
Stayed 2 nights in Apr 2023
Response from Nada ZOUHAIR on 11 May 2023
Dear Nick,Although we sincerely regret your disappointment with your stay in our Movenpick Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services.we are eager to regain your confidence during another occasion if you gave us that chance.Best regards,

2/10 Terrible

Scott

Stayed 8 nights in Mar 2023
Response from Nada ZOUHAIR on 4 May 2023
Dear Sir,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,

6/10 Okay

Lorna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from Nada ZOUHAIR on 12 Apr 2023
Bonjour Lorna,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Le Movenpick Marrakech et espérons vous accueillir à nouveau et d'avoir l'opportunité d'excéder vos attentes lors d'une prochaine occasion.Cordialement,Nada ZOUHAIR

8/10 Good

Brigita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is huge, the lobby and the grounds are magnificent, however the rooms are less so.. bathroom needs update- tiles chipping, walls scuffed, the terrace that we had was not cleaned properly as there was some ashes on the floor tiles from previous occupants- very minor things anyway What was a bit of problem for us- the breakfast. It was not up to standard of 5starr hotel. The selection was big however the quality was not satisfactory. The hams looked bit old and crusty, the yoghurts not fresh, very little fresh fruit, the eggs… few times we asked the chefs to cook an omelet for us - almost every time we had raw eggs inside.. I went for fried eggs - raw again.. so we stayed of the eggs completely. Also the pool situation- there are few pools, plenty of beautiful comfortable sunloungers but what spoils it all are the people that ‘reserve’ it from early morning! We were never unable to have one at any time of the day- yes maybe further down or maybe by the colder pool but there was plenty! We were able to see one couple that was sunbathing by one side of the pool but moved to the other side of the pool ( where they previously ‘reserved sun loungers ) once the sun moved… In general property is beautifully maintained, staff was lovely and I would recommend.
Response from Nada ZOUHAIR on 12 Apr 2023
Dear Brigita,We are sincerely grateful for the time you spent to share your comments on your recent stay in our Movenpick hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion.We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chanceBest regards,

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, property conditions & facilities
Excellent hotel and even better service - will be returning
Stayed 4 nights in Mar 2023
Response from Nada ZOUHAIR on 12 Apr 2023
Dear Mike,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards,

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of fountains Lovely lobby Friendly staff Food is good Nice experience overall
Stayed 2 nights in Mar 2023
Response from Nada ZOUHAIR on 12 Apr 2023
Dear Ahmed,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and overall service was amazing. Could use a little more service from waiters at the bar and by the pool.
Stayed 2 nights in Feb 2023

10/10 Excellent

Barron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property in a very central location. Friendly staff, excellent service and great amenities. My wife and I loved this hotel so much we canceled our stay at another Hotel to extend our stay here. Service at the pool restaurant was fantastic. Same at the breakfast restaurant. Wish I remembered the name of the older gentleman who took great care of us every morning at breakfast. He’d have our coffee and juice on the table within minutes of us sitting down. Was really nice and unexpected level of service.
Stayed 2 nights in Feb 2023

8/10 Good

gerardo

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Nice property, lack of communication. Hard to find somebody who could speak some basic english.
Stayed 2 nights in Feb 2023

6/10 Okay

Titilola Birgitt

Stayed 3 nights in Feb 2023

8/10 Good

LAURE SALABI EP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel, superbe piscine et chambre tout à fait correcte et très propre. Le service est impeccable et le staff est au petit soins. Je recommande
Stayed 3 nights in Feb 2023

10/10 Excellent

Amen, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, staff was extremely friendly, breakfast buffet was amazing! No complaints at all.

10/10 Excellent

Asher, St Georges

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well maintained and really beautiful. Location of the hotel is great. Staff were pleasant and very helpful. Will stay again.

10/10 Excellent

NASIMA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is verywell maintained. Service is good.

10/10 Excellent

Salim

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2022