Interior

Reviews of The Orange Place San Juan

2.5 out of 5
The Orange Place San Juan
312 Santolan Road corner J. Abad Santos, San Juan, Manila

Reviews

6.8
Rating 10 - Excellent. 6 out of 34 reviews" "
Rating 8 - Good. 12 out of 34 reviews" "
Rating 6 - Okay. 9 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 3 out of 34 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Ohmaild, Imus Cavite

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Positive for nearness location from Greenhills main malls and etc, restaurant and main shopping place. Positive for the staff friendliness and very good service, very accommodating. Wish you will have good enough space for parking space and I notice some of the standard room has some sink blockage, pls pay attention to this and fix it, though it is standard room but it has to be useful and a proper way
Stayed 1 night in Jun 2019

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
It was not what was featured on the website, very dirty, and the bed was not comfortable and seems like sira na. Tv was also broken, they say that there is an internet inside the room but its not functioning as you need to go down the lobby to have ir net. Very disatisfied and the room was so dirty and the shower is also broken and napakahina ng tubig walang hot and cold. I also saw ung coffee maker na maliit na me mga amag na. Very disgusting
Stayed 2 nights in Apr 2019

8/10 Good

Ellen Mae

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Ernie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were no toiletries available but was included on the package. The sink on the bathroom clogged. The shower is not good. Receptionist at the time of arrival is not accommodating, although the guard/parking attendant was very accommodating. We did not expect an old television without a cable.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Straight out of a horror movie
Checked in late in the evening and I was given the worst possible room they could offer, room 17. Everything was not working in the room. Room telephone was broken, bedsheets dingy and looked like it has been slept on, wi-fi non existent (although they claim in their website that they have it) I did not sleep at all, expecting some bedbugs to bite me. Took a shower. The water came in trickles and when I tried to adjust the shower head the whole showerhead came off the wall. I complained to the front desk and they did not seemed concerned about it. They sent the security guard to fix the phone (bless his heart, he was the only courteous person in the hotel) but could not do anything till the morning. Needless to say, I was out of there the next day. The manager refused to refund me for the rest of my stay. But since I feared for my health and safety, I'd rather stay away and book a nicer hotel somewhere else. This hotel needs a visit from the Health Department and off Expedia options. Seriously. Horrible, horrible experience. I've stayed in a lot of hotels before, from high to modestly priced, but this is on top of my worst list. Stay away from this hotel and look somewhere else.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

charisma, batac, ilocos n0rte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the mall
Nice staff, very accommodating and the food is great. Easy to get taxi or a ride to go somewhere

10/10 Excellent

angelito, alameda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoy the customer service
Feel like home and very convenient to shopping malks

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
relatively close to greenhills shopping center
the bed is a bit on the hard side. complimentary coffee is a hit.

8/10 Good

Emad, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a pleasant place to stay
Orange place hotel: I stayed at that hotel for business purposes. It is quite good place to stay if you have a business in greenhills. However, it is faraway from leisure aearas, shopping centers, and restaurants. Moreover it is not familiar to many taxi drivers and you really might need a long waiting tim to get a ride FROM, TO the hotel. Hotel condition is good all in all but it seems the main problem is it has NO elevator and I struggled with my wife when we get up to our room in 3rd floor carrying our shopping. A good point may credit to the hotel is a lounge setup in each floor; however; it has NO air condition so you can't enjoy prolong stay at the lounge. Our booking included bed+breakfast and the hotel serves a good quality breakfast. Front desk, and security guards are very friendly and helpful guys as well. Room service is nice too. The room itself and it's comfort room are very clean and no negativities (such as bugs, dust,...etc) have been observed at all. Quite noisy neighborhood because of highway. Nighy rate is fairly reasonable Recommendation: - I do recommend this hotel in case of having a business in Ortigas particularly central area of San Juan otherwise Makati is the best choice.

8/10 Good

Joseph, New York

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice little hotel
A nice little hotel. Would stay there again. A good breakfast in the morning and a good staff. Wifi was pretty good. Air conditioning was inadequate. Would stay again as I visit the area a lot. But I would make sure I get better air conditioning.

8/10 Good

angelito, tanjuakio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Customer service is great and the location is good

4/10 Poor

Den, Phil

Disliked: Room comfort
The hotel was alright clean but it dud not meet my standard. Spend more money and try something else. The lady at the front desk and the security guard functioning as a waiter and security were very nice.

10/10 Excellent

lucas, tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
the best hotel ever i love orange hotel

6/10 Okay

Pius, Offenbach

Liked: Staff & service
Near to Greenhills Shopping mall
Still under renovation 1st n 2nd floors so at this time it's not good to be there. 3rd floor is the only available area and there's no elevator. Water is not flowing fast. Still it's money's worth.

8/10 Good

untouchable, greenhills, san juan city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FINE HOTEL IN SAN JUAN CITY, METRO MANILA
COMFORTABLE STAY. FRIENDLY HOTEL STAFF & VERY ACCOMMODATING CHEF.

4/10 Poor

shezarta, Phils

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok for budget hotel
Bedsheets are feel like dusty.

6/10 Okay

Joe, New York City

Liked: Staff & service
accessible by public transportation

6/10 Okay

jZee

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
T O P is tops
Very friendly and accommodating staff.
Response from Dear Guest on 9 Nov 2013
Thank you for your comments and choosing The Orange Place San Juan We are looking forward to your next visit in our hotel.

6/10 Okay

Randy, Taiwan

Disliked: Property conditions & facilities, room comfort
Near Xavier School SJ
My son has an entrance exam in Xavier School SJ and this hotel was in the vicinity.Good overnight stay.
Response from Dear Guest on 9 Nov 2013
Thank you so much indeed for your Comments and For choosing the Orange Place San Juan, We are looking forward for your next visit in our hotel.

8/10 Good

Tim

Liked: Cleanliness, staff & service
Response from Dear Guest on 9 Nov 2013
Thank you so much indeed for choosing the Orange Place San Juan, We are looking forward for your next visit in our hotel.

8/10 Good

J, USA

Liked: Cleanliness, staff & service, room comfort
Nice, simple hotel
Very close to Greenhills shopping mall but about 45 mins away from airport. This is a simple hotel with the basic stuff that you need available. Can order from jollibee or McDonald's and they will deliver for free if u order over PHP 200. Kinda hard to catch a cab from hotel but call reception before u head out of your room and they will stand outside and hail one for u. For their price it is a good hotel.
Response from Dear Guest on 9 Nov 2013
Thank you so much indeed for your Comments and For choosing the Orange Place San Juan. This is to in you that right now the Orange Place San Juan is under the management of NARRA Hospitality Inc. in order to serve you better. We are looking forward for your next visit in our hotel to feel the NARRA Experience.

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all around good
excellent hotel, good staff would stay here again for sure
Response from Dear Guest on 9 Nov 2013
Thank you for choosing The Orange Place San Juan. We are looking forward to next visit with us. Sincerely, Armando Agusto Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Would be more enjoyable if the staff had a more efficient system such as: ensuring that laundry service and laundry is picked up as per arrangement; reception assured us that our clothes could be ironed in time for our evening engagement. This did not happen. It was embarrassing that we had to attend our evening function in our crumpled clothes. We also did not receive an apology; then I informed evening reception that we were doing a late check out. He said he would make note of it. Morning staff almost sent the guard to check the room when my son was still in the room changing. She was not informed of our late check out request.
Response from Dear Guest on 9 Nov 2013
My Apologies for the negative experience that you have encountered from your last visit in which was totally unacceptable. Starting July 1 2013, The Orange Place San Juan is under new management, the NARRA Hospitality Inc. And the are a lot of changes that had happened one of that is our services. Definitely with the new management we assure you that this will not happen again. We are looking forward for your next visit in our hotel to feel the NARRA Experience. Once again my apologies Sincerely, Armando Agusto Hotel Manager

8/10 Good

canadian vacationer

Liked: Cleanliness, staff & service, room comfort
out of the way, sweet nest
i like if u want private, but still busy location. Kinda far away from places that i like to go to. A 10 minute walk to a 7-11. But with someone special makes for a very wonderfull stay
Response from Dear Guest on 9 Nov 2013
Thank you so much indeed for your Comments and For choosing the Orange Place San Juan. This is to inform you that right now the Orange Place San Juan is under the management of NARRA Hospitality Inc. in order to serve you better. We are looking forward for your next visit in our hotel to feel the NARRA Experience. Sincerely, Armando Agusto Hotel Manager

8/10 Good

pinaki

Liked: Cleanliness, room comfort
Hotel Orange place
the hotel is value for money ..for the money i paid i was satisfied with what i got . very friendly and helpful staff .the restaurant is very good and worth eating in. The hotel is far far from the airport and even at 3 n the morning it took me 30 minutes with no traffic at all.
Response from Dear Guest on 9 Nov 2013
Thank you so much indeed for your Comments and For choosing the Orange Place San Juan. This is to inform you that right now the Orange Place San Juan is under the management of NARRA Hospitality Inc. in order to serve you better. We are looking forward for your next visit in our hotel to feel the NARRA Experience. Sincerely, Armando Agusto Hotel Manager

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
helpful & professional staff
Excellent budget hotel. Clean simple comfortable rooms. Small restaurant serving pizza & pasta.
Response from Dear Guest on 9 Nov 2013
Thank you so much indeed for your Comments and For choosing the Orange Place San Juan. This is to inform you that right now the Orange Place San Juan is under the management of NARRA Hospitality Inc. in order to serve you better. We are looking forward for your next visit in our hotel to feel the NARRA Experience. Sincerely, Armando Agusto Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Dear Guest on 9 Nov 2013
Thank you for for choosing The Orange Place San Juan. We looking forward for your next visit in our Hotel.