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Reviews of Fersal Hotel Manila

3 out of 5
Fersal Hotel Manila
No. 1455 Mendoza cor Alvarez Sts, Sta Cruz, Manila, Manila

Reviews

6.6
Rating 10 - Excellent. 8 out of 73 reviews" "
Rating 8 - Good. 23 out of 73 reviews" "
Rating 6 - Okay. 25 out of 73 reviews" "
Rating 4 - Poor. 11 out of 73 reviews" "
Rating 2 - Terrible. 6 out of 73 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Armendariz

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to the entire staff for a comfortable stay.
Stayed 3 nights in Jul 2023

8/10 Good

Petronila

Stayed 1 night in Jan 2023

6/10 Okay

Romeleo

Travelled with family
Need improvemnt
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Antonnie

Disliked: Room comfort
Stayed 5 nights in Dec 2021

8/10 Good

Cherrie A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff, they surely put in a lot of effort to please their guests. Only thing I could say is, the exterior of the property needs to be washed. Noise from the exterior motorist, dogs that are 24/7 in the cage next door barks a lot. I feel sorry for them. I just know that the hotel has no control over the noise. Overall, the staff did a great job!!!!
Stayed 9 nights in Oct 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
We weren't informed that the hotel is a quarantine facility. The pictures were also kind of misleading like what the rooms would look like. There were also cockcroaches. But I commend the receptionists' hospitality.
Stayed 2 nights in Oct 2021

8/10 Good

Hazel

Travelled with partner
Liked: Cleanliness, staff & service
Very to close to my family
Stayed 10 nights in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Jasm, Customer Service Assistant on 24 Feb 2020
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It is convenient because it is close to shopping centers and bus terminal s.
Stayed 1 night in Feb 2020
Response from Jasm, Customer Service Assistant on 19 Feb 2020
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

4/10 Poor

Sonny, Australia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All the staff are friendly but the amenities are terrible. No running hot water, no microwave oven, not enough parking space inside the building and not even street parking.
Stayed 5 nights in Nov 2019
Response from Jasm, Customer Service Assistant on 11 Nov 2019
Dear Sonny, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!

8/10 Good

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is cozy and the hotel staff are corteous. The breafast food are superb.
Stayed 4 nights in May 2019
Response from Jasm, Customer Service Assistant on 10 Jun 2019
Dear Joselito, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Fersal Hotel Manila
It was a hotel closest to a hospital we had to be. The room was standard, but quite spacy. When we arrived, they put us in a room without window. We requested to change to a room with window and they were able to accommodate and were happy to do so. Service with a smile. The room was clean but it was very outdated, just like the bathroom. Water pressure in the shower was low. They did have a water heater so at least there was warm water. The room was very noisy due to being at an incredibly busy street. Insulation is not there. Breakfast was basic and made upon order. It's not the best place we've stayed but also not the worst. As said, we needed to be close to the hospital.
Stayed 2 nights in Apr 2019
Response from Jasm, Customer Service Assistant on 12 Apr 2019
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Liked: Staff & service
I love their breakfast. The personnel are courteous. The room is ok. The issues - a) a flying cockroach somehow get into the bathroom at night. I engaged to one on the first night in the bedroom, killed it. Since then I always close the bathroom door at night. b). the bathroom tissue is so thin that it's gone for a day. As I don't need a daily room clean up, I will have to ask tissue everyday. I ended up buying my own tissue. Recommend to put extra tissue every clean up and change it to a better quality.
Stayed 20 nights in Mar 2019
Response from Jasm, Customer Service Assistant on 12 Apr 2019
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards! Jasm, Customer Service Assistant

8/10 Good

ETHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Stayed 2 nights in Jan 2019
Response from Ace B. Del Rosario, Corp. Sales & Marketing Head on 10 Jan 2019
Dear Ms. Ethel, We are thankful for the review. We are hoping to serve you again. Thanks.

10/10 Excellent

ALMA CAIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Relaxing, value for money, convenient location and good customer service. Staffs are all accommodating and helpful.
Stayed 2 nights in Dec 2018
Response from Jasm, Customer Service Assistant on 27 Dec 2018
Dear Alma Cairo, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Pete

Liked: Cleanliness, property conditions & facilities, room comfort
Accessible
Stayed 1 night in Nov 2018
Response from Jasm, Customer Service Assistant on 23 Nov 2018
Dear Pete, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I like the location of the property which within walk
Stayed 3 nights in Nov 2018
Response from Jasm, Customer Service Assistant on 21 Nov 2018
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Inconsiderate hotel policy and deceiving bed size
They are very strict with early check in. Paid in full but they still asked for incidentals which i have to walk far away just to withdraw. Very inconsiderate!. Paid for a queen bed but their Queen bed is just less than a double size bed.
Stayed 1 night in Nov 2018
Response from Jasm, Customer Service Assistant on 17 Nov 2018
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. Please be informed that our early check in is with charge of 500 per hour. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!

6/10 Okay

Linda, Newark, California

Liked: Staff & service
Hotel meets my need at the time. It's closer to transportation and in prime location. Recommend to change their linens, esp the cover.
Stayed 12 nights in Oct 2018
Response from Jasm, Customer Service Assistant on 29 Oct 2018
Dear Linda, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

6/10 Okay

henry

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing special
The upgraded rooms that border the road are too noisy to stay in so I had them move me to their other rooms which are extremely small. The place is old and not very well maintained. The best thing going for them is they have a restaurant to eat breakfast in. Staff is friendly.
Stayed 1 night in Aug 2018
Response from Jasm, Customer Service Assistant on 15 Oct 2018
Dear Henry, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement in services/systems/facilities
I and my wife billeted this place because of proximity to where we need to however we're getting what we paid for. The room is just enough but the smell coming from the aircon is disgusting. It smells like molds as the aircon needs cleaning long time ago. The bathroom is too small too and smelling awful as well. Worst, the our parking space is blocked by irresponsible guest that the hotel staff should have control of. It took as around 40 minutes just to get out of the parking, bothering another guest's car and maneuvering in literally tight spaces as the owner of car blocking our path is nowhere to be found. We're supposed to leave at 10 but was able to get out 40 minutes after leaving us late. Never again in a place like this. Be warned.
Stayed 1 night in Sep 2018
Response from Jasm, Customer Service Assistant on 15 Oct 2018
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. Apologies for the inconvenience you may have encountered during your stay. Rest assured that we will take note of your concern and see what we can do to improve it. We hope you still consider us again in the future. Best regards!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It's just not what I expected for a 3 star hotel the room is dirty and has insects
Stayed 2 nights in Aug 2018
Response from Jasm, Customer Service Assistant on 8 Oct 2018
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Ivy, Customer Service Assistant on 22 Aug 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Basic & Clean
Basic & clean amenities in a desired location. Free breakfast was a plus.
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

8/10 Good

Gracia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2017
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and the location is good for us.
It is always a pleasure to stay at Ferzal in Andalusia branch. The staff are friendly and honest. I have been staying with Ferzal everytime I go back home to visit my family.
Stayed 7 nights in Aug 2017
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

6/10 Okay

mina, philippines

Liked: Staff & service, room comfort
Been using fersal for a year now...booked for an overnight stay several times.
Stayed 1 night in Jun 2017
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Mina, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

jessa, Borongan city Phils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family
Nice, good and quiet hotel you can really relax. Staffs are cooperative and prompt
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Jessa, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Peter, So. Cal

Liked: Staff & service
Disliked: Room comfort
Reasonable and affordable
Good A/C. OK wifi. Helpful staff. Reasonably clean and comfortable at a good price.
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Peter, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Good Hotel
Pleasant Stay
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Elsie

Cheap hotel...
Only stayed to wait our trip to ilocos...
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Elsie, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

2/10 Terrible

Babyhaley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing , bad customer service , noisy room
Response from Ivy, Customer Service Assistant on 30 Jul 2018
Dear Babyhaley, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!

6/10 Okay

Khristine Mae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ivy, Customer Service Assistant on 30 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

cliff wan , Birmingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near UST university
Staff very nice & helpful. Very near to UST university, only half hour to intramuros & Barbara restaurant (evening show) room clean & tidy, great value stay, highly recommended
Response from Ivy, Customer Service Assistant on 30 Jul 2018
Dear Cliff, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are more than pleased to know that you found our hotel recommendable. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so, only advantage is accessibility to places i need to go to. Room size, facilities, cleanliness and staff is below ordinary.
Response from Ivy, Customer Service Assistant on 30 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!

4/10 Poor

James, New Hampshire

Good for what I needed.
As you know, you get what you pay for. I was looking for a place near a training center where I was taking a course for work. The hotel is clean, in a fairly safe area (located near a university, so there are a lot of students around). There are many fast food restaurants in the area. The front desk staff are friendly and helpful. The restaurant was not the best. They did not have items at times, the hours were not kept, and at times they just closed. But for what I wanted and needed for the time I was there, I made it work. Maintenance was also good as they replaced the a/c unit when it stopped working.
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Keboy, Philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
You Get What You Pay For
The room was really small. I booked a twin bed room and there was barely any room to move around. The air conditioning was bad. The temperature was bordering decent to warm. The bathroom is also really small. I could barely move around in the shower. The refrigerator wasn't plugged in when we checked in; had to plug it in myself. Still, it's pretty cheap. The location is okay. Jeepneys and Taxi's often pass by the area. The free breakfast was decent.
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

6/10 Okay

James Bryan

Liked: Cleanliness, staff & service, room comfort
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It's nice hotel....It's convenient that it's close to Sm San Lazaro and UST...my complain is the free breakfast came super late that my daughter didn't even get to it before taking NMAT exam in UST when we stayed this weekend.
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Old School

Liked: Cleanliness
Disliked: Room comfort
Noise may be a problem
It's probably my 5th time to stay here. Last time was not comfortable at all. Was given a room facing the street. Ambulance sirens woke me up 4 times. Management would do well to soundproof rooms facing street. Get rooms near the back. These are smaller but you'll sleep better there. Also, eat breakfast elsewhere.
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Old School, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that overall, you appreciated our services and enjoyed a satisfying stay with us. We are looking forward to be of service to you again. Best regards!

6/10 Okay

RADIA, Zamboanga City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rated this hotel as 2 star only.
I rated this hotel as 2 star only. Their Make Up Room service is only up to 5pm. They don't serve request like changing bed sheets and pillow cases after 5pm.Foods intended for breakfast are too long to wait even as ordered the day before. You need to follow up from time to time. Poor service crew.
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comment but satisfied
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Michael Vince, Davao city

Disliked: Cleanliness, staff & service, property conditions & facilities
Hope you'll improve
There are better hotels which offers the same room rate.
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

2/10 Terrible

Jessford, Kirkenes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room for the price!!!
The rooms has no windows, low ceiling and it feels claustrophobic. The bathrooms are also dated and small.
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small hotel, nice people!!
The hotel itself is pretty small. Not safe to walk after dusk. Room is small. Not much offered in room. Food was not good. But people who work there are very nice, friendly, and helpful. That compensate with what it offered.
Response from Ivy, Customer Service Assistant on 31 Jul 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!