Premium bedding, pillow-top beds, in-room safe, individually furnished

Reviews of Residence Inn by Marriott Manchester Piccadilly

4 out of 5
Residence Inn by Marriott Manchester Piccadilly
40 Laystall Street, Manchester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 197 out of 287 reviews" "
Rating 8 - Good. 58 out of 287 reviews" "
Rating 6 - Okay. 24 out of 287 reviews" "
Rating 4 - Poor. 4 out of 287 reviews" "
Rating 2 - Terrible. 4 out of 287 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alex on 22 May 2024
Thank you for the 4/5 rating! I'm glad you had a positive experience. If there's anything specific we can improve, please let us know. We look forward to serving you again!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very nice but could have been more organised as to where everything is.
Stayed 1 night in May 2024
Response from Alex on 20 May 2024
Dear Christina,Thank you for your feedback! We're glad you enjoyed the breakfast and appreciate your suggestion on improving the organization. We'll work on making it easier to find everything. Hope to see you again soon!

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was good for a short weekend in Manchester. Not much around the hotel but a short walk into the city centre. Rooms were clean and well maintained and the staff were great however breakfast was a little disappointing, very cramped area to get food and limited choice i.e. no sausage.
Stayed 1 night in May 2024
Response from Alex on 12 May 2024
Dear Greg,Thank you for your feedback. We appreciate your kind words about our convenient location, well-maintained rooms, and friendly staff. We apologize for any inconvenience you experienced with breakfast. Please know that we replenish breakfast items until breakfast ends at 10:30 on Sundays. We'll take your feedback into consideration to improve the breakfast experience for our guests. We hope to welcome you back for an even better stay in the future.

8/10 Good

Sian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay. Convenient to shops and station. Great service and very helpful staff. One male member of staff who checked us in was particularly accommodative and welcoming.
Stayed 1 night in May 2024
Response from Alex on 12 May 2024
Dear Sian,Thank you for your positive review! We're delighted to hear that you had a lovely stay and found our location convenient. It's wonderful to know that you received great service from our staff, especially the male member who checked you in. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel only a few minutes walk from nearby amenities, staff where helpful and friendly. Unfortunately a lot of building work nearby continued past midnight so pretty noisy.
Stayed 1 night in May 2024
Response from Alex on 7 May 2024
Thank you for your feedback! We're delighted you appreciated our convenient location and friendly staff. We apologize for any inconvenience caused by the nearby construction noise. We'll strive to address this for a better experience in the future. Hope to host you again soon!

10/10 Excellent

Victor, somerset

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Alex on 7 May 2024
Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

HUSSEIN, Deayah

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Nice staff
Stayed 2 nights in Apr 2024
Response from Alex on 2 May 2024
Dear Hussein,Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our staff. We hope to welcome you back soon!

10/10 Excellent

rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and again found the hotel a great place to stay. The rooms are spacious, stylish, clean and well equipped. The studios and suites benefit from cooking facilities which are great for a quick meal.
Stayed 1 night in Apr 2024
Response from Alex on 27 Apr 2024
Thank you for choosing to stay with us again and for sharing your positive experience! We're delighted to hear that you found our hotel to be a great place to stay once more. It's wonderful to know that you appreciated the spaciousness, style, cleanliness, and amenities of our rooms. We're glad that the cooking facilities in the studios and suites added convenience to your stay. We look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay....lovely staff at check in and great room....more like an apartment...well stocked kitchen etc.
Stayed 2 nights in Apr 2024
Response from Alex on 22 Apr 2024
Dear Stephen,Thank you for your outstanding review! We're thrilled to hear that you had a great stay and that you found our staff at check-in lovely. It's wonderful to know that you enjoyed your room, which sounds like it offered a cozy and well-equipped apartment-like experience. Providing a comfortable and convenient stay is our priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alex on 22 Apr 2024
Dear Tomasz,Thank you for leaving a 5/5 rating! We appreciate your feedback and are delighted to know that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future!

6/10 Okay

Bruce

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alex on 17 Apr 2024
Thank you for taking the time to leave a rating for your recent stay. We appreciate your feedback, as it helps us identify areas where we can improve to better serve our guests. If you have any specific comments or suggestions you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex on 17 Apr 2024
Thank you for your feedback! We're glad you enjoyed your stay.

10/10 Excellent

ali, Witham

Stayed 4 nights in Mar 2024
Response from Alex on 22 May 2024
Thank you so much for the 5/5 review! I'm thrilled to hear you had a great experience. If there's anything else I can assist you with, please don't hesitate to let me know!

10/10 Excellent

SATHISH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 2 nights in Mar 2024
Response from Alex on 1 Apr 2024
Dear Sathish,Thank you for the fantastic 5-star review! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were very friendly and helpful. Breakfast was also very good and very clean area. Area a little cramped. No dining restaurant. No bar. Tea in room not replenished on last night. The room is in need of some maintenance. The rug on one side of the bed dangerous. Didn’t feel it was 4 star quality overall. 3 star at best.
Stayed 3 nights in Mar 2024
Response from Alex on 27 Mar 2024
Dear Sheila,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be friendly and helpful, and enjoyed our delicious breakfast in a clean environment. We apologize for any inconvenience caused by the limited beverage options and the lack of dining restaurant and bar facilities.Regarding your concerns about the room, we appreciate your observations and will certainly address them promptly to ensure our guests' safety and comfort. Additionally, we apologize for the oversight in not replenishing the tea in your room on the last night of your stay.We do offer a pizza menu in the evenings along with a selection of beverages, and we regret if this was not adequately communicated during your stay.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment, spacious with well equipped mini kitchen. Easy to walk everywhere, close to the Northern Quarter and convenient for Piccadilly train station. Breakfast was included so that was great - it was very busy on the Saturday morning though. Staff were friendly and polite, even when they were busy. The rooms were warm so check / adjust the thermostat when you arrive. There was a security deposit which was returned within a day or two of our stay, but we had been warned it may take up to five days. It’s a city centre hotel so you may get some noise outside when people leave the clubs and make their way home. There is a lot of building work in the area - this didn’t affect us as we were staying over the weekend. Overall a great stay.
Stayed 2 nights in Mar 2024
Response from Alex on 1 Apr 2024
Dear Carol,Thank you for the fantastic 5-star review! We're thrilled you enjoyed our spacious apartment with a well-equipped mini kitchen and found our location convenient. We appreciate your feedback about breakfast and will work to improve service during busy times. It's wonderful to hear you found our staff friendly and accommodating. We'll also ensure our guests are informed about thermostat adjustments for optimal comfort. We're glad your security deposit was promptly returned. Your comments about potential noise and nearby construction are noted. We're delighted you had a great overall stay and hope to welcome you back soon!

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Alex on 26 Mar 2024
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with us. Looking forward to welcoming you back soon!

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good size and the shower was hot and strong pressure. Breakfast was amazing and a highlight!
Stayed 2 nights in Mar 2024
Response from Alex on 24 Mar 2024
Dear Paul,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our room size comfortable, with a hot and invigorating shower experience. It's fantastic to know that our breakfast left a lasting impression and became a highlight of your visit. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay in the future! If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Anthony

Liked: Staff & service, amenities, property conditions & facilities
Great city hotel. Very friendly and helpful staff. Quiet location. Comfortable bed and good sized room. Would book again. A
Stayed 1 night in Mar 2024
Response from Alex on 21 Mar 2024
Dear Anthony,Thank you for the 5-star review! We're thrilled to hear that you enjoyed your stay at our city hotel. It's fantastic to know that you found our staff to be friendly and helpful, and that you appreciated the quiet location. We're glad you found the bed comfortable and the room spacious. We look forward to welcoming you back again for another great experience!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 1 night in Mar 2024
Response from Alex on 21 Mar 2024
Dear Robert,Thank you for the 5-star review! We're delighted to hear that you had a positive experience with our staff. Providing excellent service is our priority, and we're glad our team made your stay enjoyable. We hope to welcome you back again soon!

10/10 Excellent

Wing Chi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Big Room. service really good.
Stayed 2 nights in Mar 2024
Response from Alex on 21 Mar 2024
Dear Wing Chi,Thank you for the 5-star review! We're glad you enjoyed your stay with us, found the room clean and spacious, and appreciated our service. We look forward to welcoming you back soon!

10/10 Excellent

Tunbosun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely residence.
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Dear Tunbosun,Thank you for your kind words! We're thrilled to hear you enjoyed your stay.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Modern spacious room with good facilities
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Dear Nigel,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our modern, spacious rooms and facilities to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and we're glad we hit the mark for you. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Susie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant apartment for a 2 night stay in walking distance of the station and town centre. The staff were lovely and the room was spacious, clean and well-equipped. Breakfast was excellent. Would definitely stay again in visiting Manchester.
Stayed 2 nights in Mar 2024
Response from Alex on 11 Mar 2024
Dear Susie,Thank you for sharing your experience with us! We're delighted to hear that you had a brilliant stay and enjoyed our convenient location, spacious and well-equipped room, and excellent breakfast offerings. It's wonderful to know that our staff left a positive impression on you as well. We can't wait to welcome you back on your next visit to Manchester!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Alex on 7 Mar 2024
Dear Cynthia,Thank you for your positive review! We're glad you enjoyed your stay and appreciated our lovely rooms and excellent service. We hope to welcome you back soon!Kind Regards,

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room
Stayed 1 night in Mar 2024
Response from Alex on 5 Mar 2024
Dear Martin,Thank you for your review! We're delighted to hear that you enjoyed your stay and found our room fantastic. Your satisfaction is our priority, and we're glad we could provide you with a comfortable experience. If there's anything else we can do to improve your next visit, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on 23 Feb 2024
Dear Alice,Thank you so much for your glowing review! We're thrilled to hear you had such a positive experience with us.

8/10 Good

Jack

Liked: Staff & service, property conditions & facilities, room comfort
Bad at first; but staff turned it around for me
First room had rubbish left under the bed so asked to be moved to one that has been cleaned correctly. Was upgraded to one of the best rooms available. This was an excellent room, basically an entire apartment. The guy at breakfast is very helpful and friendly. The only annoyance is they insist on seeing photo ID at check in which I don’t carry because nobody asks for it these days, you have all my info from the booking. So had to text someone at home to send me a photo of it.
Stayed 1 night in Nov 2023
Response from Alex on 21 Feb 2024
Dear Jack,Thank you for your feedback. We apologize for the initial inconvenience with your room but are glad to hear that our staff could swiftly resolve the issue and provide you with an excellent experience. We appreciate your kind words about our upgraded accommodations and our friendly breakfast staff. Regarding the photo ID requirement, we'll review our procedures to ensure a smoother check-in process for our guests. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Jiwon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alex on 21 Feb 2024
Thank you for your review !

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower leaked --needs a new plastic sleeve on bottom of shower hey -keep your staff they are good
Stayed 3 nights in Feb 2024
Response from Alex on 21 Feb 2024
Dear Kerry,Thank you for your feedback. We're glad to hear that you found our staff to be good.We apologize for the inconvenience you experienced with the shower leak. Your comment has been duly noted, and we will address the issue promptly to ensure a more comfortable stay for our guests in the future.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Ausama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alex on 21 Feb 2024
Thank you for your review!

10/10 Excellent

Leah

Stayed 1 night in Feb 2024
Response from Alex on 21 Feb 2024
Dear Leah,Thank you for the excellent rating! We're thrilled you had a fantastic stay at Residence Inn by Marriott Manchester Piccadilly. We hope to welcome you back soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex on 21 Feb 2024
Dear Janice,Thank you for the excellent rating! We're thrilled you had a fantastic stay at Residence Inn by Marriott Manchester Piccadilly. We hope to welcome you back soon!

8/10 Good

Cath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Check in was poor. Small area to queue. Slow and crowded. Otherwise stay was great. Lovely room, huge bed. Breakfast was busy but worked well. Seating area a little cramped.
Stayed 1 night in Feb 2024
Response from Alex on 18 Feb 2024
Dear Cath,Thank you for your feedback! We appreciate your positive comments about your stay, including the lovely room and breakfast experience. We apologize for any inconvenience during check-in and note your observations about the queue area and breakfast seating. We'll certainly take these into consideration for improvements. We hope to welcome you back soon for an even smoother experience!

10/10 Excellent

Surinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Stay
Absolutely magnificent thank you to the entire staffing team for a wonderful stay and helpful service
Stayed 1 night in Feb 2024
Response from Alex on 18 Feb 2024
Dear Surinder,Thank you for your glowing review! We're thrilled to hear that you had a magnificent stay and that our staff provided helpful service. We truly appreciate your kind words and look forward to welcoming you back again soon!

10/10 Excellent

Pui Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk service
Stayed 1 night in Feb 2024
Response from Alex on 17 Feb 2024
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

8/10 Good

Alannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 1 night trip
Stayed here with my mam for 1 night. We got a lovely welcome by Vicky and the room looked just like the pictures! There is building works going on next door but didn't bother us apart from a strong vibration around 9:30am in the morning. Well equipped with toiletries/washing up/cooking equipment. Lovely and clean apart from some parts of the walls (splashes of product/makeup etc) that just needed a wipe over and some minor damage in the bathroom (chips on sink and in bath). Amazing huge TV's and a hairdryer that actually has some power! Breakfast was complimentary and better than expected, with great service from the staff who kept things well stocked up. Some may find the language barrier with some staff slightly difficult but we would definitely stay here again and a suite is great for a longer trip!
Stayed 1 night in Feb 2024
Response from Alex on 17 Feb 2024
Dear Alannah,Thank you for sharing your feedback with us! We're delighted to hear that you and your mom enjoyed your stay and received a warm welcome from Vicky. We're glad that the room lived up to your expectations and that you found it well-equipped with amenities.We apologize for any inconvenience caused by the building works nearby and the vibration you experienced in the morning. Your comments regarding the cleanliness of the room have been noted, and we will ensure that our housekeeping team pays closer attention to those areas in the future.It's wonderful to hear that you were pleasantly surprised by the complimentary breakfast and the great service provided by our staff. We appreciate your understanding regarding any language barriers you encountered, and we will continue to work on improving communication with all guests.We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back for another great experience, perhaps for a longer trip next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Alex on 17 Feb 2024
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

10/10 Excellent

Blessing

Stayed 2 nights in Feb 2024
Response from Alex on 17 Feb 2024
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

8/10 Good

Ildiko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind and obliging. Cleanliness could be better. The room was lovely and comfortable.
Stayed 2 nights in Feb 2024
Response from ALex on 17 Feb 2024
Dear Ildiko,Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found our staff to be kind and obliging, and that you enjoyed the comfort of your room.We apologize for any cleanliness concerns you may have encountered during your stay. Your feedback is important to us, and we take it seriously. We will address these concerns with our housekeeping team to ensure that our standards are consistently met and exceeded.If you have any specific details or additional feedback regarding cleanliness issues, please feel free to share them with us. Your input helps us improve and provide a better experience for all our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Verified traveller

Hidden gem
Stayed 2 nights in Feb 2024
Response from Alex on 17 Feb 2024
Dear Guest,Thank you for your review! We're glad to hear that you found our hotel to be a hidden gem. Your satisfaction is important to us, and we're delighted that you enjoyed your stay overall.If there are any specific areas where you feel we can improve and earn that perfect 10/10 score from you, please don't hesitate to let us know. Your feedback helps us ensure that we continue to provide exceptional experiences for all our guests.We hope to have the opportunity to welcome you back for another great stay in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room great, staff and organisation needs improving
Overall the hotel was pleasant the room was great! Unfortunately the check in process really needs reviewing and staff need to communicate better. We arrived at 4.30pm (check in starts at 3pm) the receptionist wrote our name down on a piece of paper and told to take a seat and wait. On questioning why I needed to do this I was told 'well it's the weekend and this is how we do things, it will take 30mins to get you checked in' not acceptable! The room was pleasant, spacious and clean, bed very comfortable. The breakfast was OK, poorly organised and quite chaotic and no tables but I did not expect much more considering the check in process.
Stayed 1 night in Feb 2024
Response from Alex on 17 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the room to be great, spacious, and clean, and that you enjoyed the comfort of the bed. However, we sincerely apologize for any inconvenience caused during the check-in process and breakfast experience.Your comments regarding the check-in process have been noted, and we will review our procedures to ensure a smoother and more efficient experience for our guests, especially during busy times. Clear communication is essential, and we regret any confusion or frustration you experienced.Regarding breakfast, we apologize for the lack of organization and the chaotic atmosphere. We strive to provide a pleasant dining experience for all guests, and we will address the issues you mentioned to improve our service quality.We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. If you have any further concerns or feedback, please feel free to reach out to us directly.Best regards,

6/10 Okay

Pete

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room fantastic, well equipped and comfy. Breakfast very poor, small badly designed service area for a hotel this size. Mugs, bowls and plates in a corner so everyone was in everyone else's way, only eggs and beans left and couldn't get to the toaster because of so many people.
Stayed 1 night in Feb 2024
Response from Alex on 9 Feb 2024
Dear Pete, Thank you for your feedback. We're glad you found the room fantastic and well-equipped. Regarding breakfast, we apologize for any inconvenience you experienced. We do advertise peak times, but we understand your concerns about the service area and availability of food items. Your feedback is valuable, and we'll certainly take it into consideration for improvements. We hope you'll give us another chance to exceed your expectations in the future.

8/10 Good

Brijesh

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained room and amenities
Stayed 2 nights in Feb 2024
Response from Alex on 9 Feb 2024
Dear Brijesh,Thank you for your kind words! We're thrilled to hear that you enjoyed our well-maintained room and amenities during your stay. We hope to welcome you back soon for another great experience!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Piccadilly Gardens
Stayed 2 nights in Feb 2024
Response from Alex on 7 Feb 2024
Thank you for your feedback Robert !

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location
Good location, 10 min walk to main shopping in city. Lovely, spacious suite with all the facilities you could need. Free complimentary breakfast too.
Stayed 1 night in Feb 2024
Response from Alex on 5 Feb 2024
Dear Lisa,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location, spacious suite, and the complimentary breakfast. We appreciate your 10/10 rating and hope to welcome you back soon.

6/10 Okay

Janell

Travelled with partner
Liked: Cleanliness, staff & service
The property IS NOT a residence inn as what you might expect. It’s just a hotel room. (Residence inn usually has more “home” features. This didn’t even have a coffee maker-only kettle). The staff was pleasant enough, complimentary breakfast was decent. Downside- this is loud and the set up was the weirdest hotel I’ve ever been in. We had to use our key card to open 2 doors before getting to our actual room in this very awkward hallway (not every room was like this-just ours and 2 others placed oddly at the end of a hall). The doors themselves aren’t really that inconvenient, it’s more that you have 3 doors slamming Everytime you or your neighbors go in and out. I would probably pick somewhere else next visit.
Stayed 2 nights in Jan 2024
Response from Alex on 3 Feb 2024
Dear Janell,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are pleased to hear that you found our staff pleasant and enjoyed the complimentary breakfast.We apologize if our property did not meet your expectations as a Residence Inn. We understand the importance of home-like features, and we regret any inconvenience caused by the absence of a coffee maker. Your comments regarding the layout and noise level in certain areas of the hotel are duly noted, and we will certainly review these aspects to improve our guests' overall experience.We value your input, and your insights are crucial for us to make necessary adjustments. We hope that despite the inconveniences, you were able to enjoy some aspects of your stay. If you decide to give us another chance in the future, we would be delighted to welcome you back and ensure a more comfortable and enjoyable stay.Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex on 1 Feb 2024
Dear Chloe,We truly value your opinion and would love to hear more about your experience. If you have any specific feedback or suggestions that could help us enhance our services, please feel free to share them with us. Your insights are important to us, and we are committed to making improvements based on our guests' feedback. Thank you for taking the time to help us better serve you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were lovely and the hotel was clean.
Stayed 3 nights in Jan 2024
Response from Alex on 1 Feb 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our staff lovely and the hotel clean. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.

10/10 Excellent

Ronald

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Excellence
Absolutely fabulous accomadation and stay . Everything was top class . Staff were friendly and really totally excellent. Definately return wonderful stay
Stayed 1 night in Jan 2024
Response from Alex on 30 Jan 2024
Dear Ronald,Thank you for your glowing review! We are delighted to hear that you had an absolutely fabulous stay with us and that everything met your expectations at a top-class level. It warms our hearts to know that our staff contributed to making your experience truly excellent, and we appreciate your kind words about their friendliness.We're thrilled to have earned your loyalty, and we can't wait to welcome you back for another wonderful stay. If there's anything specific you enjoyed the most or if there are any preferences you'd like us to consider for your next visit, please don't hesitate to let us know.Thank you for choosing Residence Inn, and we look forward to the pleasure of hosting you again soon!