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Reviews of The Straits Hotel & Suites

3.5 out of 5
The Straits Hotel & Suites
No 1-B , Jalan Melaka Raya 2, Taman Melaka Raya, Malacca City

Reviews

7.6

Good

Rating 10 - Excellent. 146 out of 650 reviews" "
Rating 8 - Good. 283 out of 650 reviews" "
Rating 6 - Okay. 156 out of 650 reviews" "
Rating 4 - Poor. 45 out of 650 reviews" "
Rating 2 - Terrible. 20 out of 650 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

KAREN

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor standard. Very tired snd shabby hotel rooms. Paid for a deluxe room .. nothing deluxe about it.
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Short stay
Toilet very dim and air con unstable in temperature control
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Oscar

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Hamzah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No activity to enjoy around the vicinity
Stayed 1 night in Jun 2023

8/10 Good

Satoshi

Business traveller
Liked: Cleanliness, staff & service
Shower booth was not really maintained. Water pressure was also not enough.
Stayed 1 night in Jun 2023

2/10 Terrible

PRIMA

Stayed 2 nights in Apr 2023

8/10 Good

Lam

Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Everything average.
Stayed 4 nights in Jan 2023

8/10 Good

Low, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room is clean and hotel is conveniently located within walking distance to shopping centre. Parking is easy and safe IMHO.

10/10 Excellent

Edwin ANG

Stayed 1 night in Jan 2023

2/10 Terrible

audrey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
paint on walls were peeling. access card keys had issues (need to tap a few times before the door can open ). Toilet stinks . air con noisy and kept me awake.
Stayed 2 nights in Sep 2022

8/10 Good

Nur Amirah

Stayed 2 nights in Jun 2022

10/10 Excellent

Satoshi

Business traveller
Disliked: Staff & service, property conditions & facilities
Its shower room was so dark. A shower head didn't work. No iron in a room. Furniture were broken.
Stayed 1 night in Jun 2022

4/10 Poor

Ng

Not valued for money , read before you stay
Went to the hotel for our anniversary stay and check with the hotel management if there was any hotel upgrade available after checking they say that we will need to pay extra $30sgd just for the upgrade. During check in, we shown them that we already paid for the room via Hotel.com app. However they insist for more than 3 times that we did not paid for the room and even though we show them the app and receipt, their system show none until one of them check 'properly' and say payment is done. No apologies was given by them and they just continue as per normal. The room TV was spoilt and they change the whole wall TV for us and yet the new TV couldn't change any channel so end up not using the TV. The bathroom was a little dirty and murky in color, there was no air circulation vent in the toilet so the air smells stale. Parking was free and there was a guard sitting near the entry/exit so parking near the guard is quite safe. Location is near to various amenities like family mart and 7-11. Breakfast was okay but not much selection. Overall, not that value for my money.
Stayed 1 night in Jun 2022

4/10 Poor

wee huat

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room toilet was dirty, the shower head wasn’t working,the drainage system wasn’t very good as the water during shower flow down the drain very slow. Sprayer at the toilet also spoilt. As is was just a night stay, so i cant be bother to complain or ask them to change.
Stayed 1 night in Jun 2022

4/10 Poor

Low, Singapore

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
After more than 2 years of MCO, the bed is horrible with bed bugs and shower control not working well. Unable to set to rain shower making bathing a bad experience after a hot day at Malacca.
Stayed 1 night in May 2022

10/10 Excellent

Satoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for business trip. A lot of reasonable restaurants around the hotel.
Stayed 1 night in May 2022

2/10 Terrible

Sebastian

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Eerie Walkway, Terrible Room Facilities
A very rundown hotel I can said. I checked out, after 15 mins I have checked in. Only the lobby is decorated with quite classy design. While the rest, the nightmare started when we reached our hotel's room level. The whole walkway is freaking dark with only one light I guess. So eerie like you are in those haunted movie scene. When we entered the hotel room, our jaws near dropped on the floor. Dusty floor with black stain everywhere, same goes to the toilet. I just wonder did housekeeping really clean the room properly. Poor TV reception showed only a white snow dots with few channels available. Jesus christ. Please at least make over your hotel rooms to make it more approchable and matched with the price offered. BTW, its just my 2 cents of opinion.
Stayed 1 night in Mar 2022

8/10 Good

Satoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure was not enough. Towels need to be changed to new sets.
Stayed 1 night in Feb 2022

10/10 Excellent

Muhamad Azhari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Nursyahril Noodin

Liked: Staff & service
Stayed 2 nights in Jan 2021

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Mohd Afiq

Business traveller
Liked: Staff & service, property conditions & facilities
Overall is okay, but toilet bit dirty inside shower room, the balcony is nice but it better to put some seating so convinced to see the night view of the city.
Stayed 1 night in Oct 2020

8/10 Good

Fahmi, KL

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Bathroom, where the glass compartment design which no lock is quite challenging especially those with many family members or children and also elevator which takes times to wait.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After a while being cooped up at home. It's great to have a staycation here.
Stayed 1 night in Jul 2020
Response from Thye on 8 Jul 2020
Thank you for your review and hope you enjoyed your stay with us.

4/10 Poor

Hamdan Hafiz

Stayed 1 night in Jun 2020
Response from Thye on 8 Jul 2020
Thank you for your review, have a good day.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Lian Foong

Business traveller
Liked: Cleanliness, staff & service
Overall not too bad, Water heater not functioning
Stayed 1 night in Feb 2020

10/10 Excellent

EVELYN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in counter provided an excellent service 👍
Stayed 1 night in Jan 2020
Response from Thye on 1 Feb 2020
Dear Ms.Evelyn, Thank you for your review and glad that you had a wonderful experience with us. Hope to serve you again in the near future. Have a good day.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Thye on 1 Feb 2020
Thank you for your review. Have a good day and hope to serve you again.

10/10 Excellent

EVELYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in counter provides a very Good service
Stayed 1 night in Jan 2020
Response from Thye on 1 Feb 2020
Thank you for your review and happy that you enjoyed your stay with us.

4/10 Poor

Family

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Requested for connecting room but given side to side room but w/o connecting access . However, was informed when requested again later that need to pay additional for a connecting room which was a suite. Should have been informed earlier when checking in. Btw, the aircon in one of the given room is not working.
Stayed 1 night in Jan 2020

8/10 Good

Norhayati binte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Fariz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Amaizing. Satisfied
Stayed 1 night in Jan 2020

8/10 Good

Pristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

Terence

Liked: Cleanliness
Disliked: Staff & service
Disappointing
On arrival at 3.20pm the room wasn't ready. It was suggested we take another room {inferior to my booking} which I refused. So we got into our room around 3.45pm. The safe wasn't working and was not repaired whilst we were there. One lift was out of order. I suppose that was unfortunate.That left only 2 operating which caused long waits at times, especially Breakfast when everyone is trying to go to the same floor.
Stayed 2 nights in Dec 2019

6/10 Okay

HAFIZAH

Travelled with family
Disliked: Property conditions & facilities
Family trip for 2-deluxe room. One of the toilet was having unpleasant urine smell that make us decide to change and upgrade to Family Suite. There is only 2-lift serving the entire hotel room and it takes longer waiting time for the lift. Overall the stay is acceptable.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No worth the moneyand not as per advertised.
Check in was slow, water pressure was very low and no hot water, so couldn't shower, only 2 lifts for a 23 storey building...very very slow service. Roof top bistro and swimming pool... no guests there in the evening, looks deserted. Breakfast buffet was just passable for taste and varieties. We checked into a 2 room family suite..luckily for a night and early the next day we checked out to another hotel instead of adding another night. We didnt get a partial sea view room as per our booking, even though we paid in advance. We will never stay in this hotel again or recommend to our friends. The staff were friendly but what can they do if the facilities provided are insufficient. For the price we paid, we would be better off to get 2 separate rooms at a 4 star hotel or pay a little more for 5 star hotel, all this just because we wanted a family suite... what ripped off!!!
Stayed 1 night in Dec 2019

6/10 Okay

sarxxx

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lift not working. End up taking the stairs most of the time
Stayed 2 nights in Dec 2019

6/10 Okay

Chan

Disliked: Cleanliness, property conditions & facilities
4th time here and this is the No maintenance, sofa & bathroom not clean
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Over rated for King sized suites. Felt like staying in normal room but paying suite price. Only area is bigger, that's all.
Stayed 2 nights in Dec 2019

10/10 Excellent

Jenson

Stayed 1 night in Dec 2019

4/10 Poor

Helen

Disliked: Property conditions & facilities
Disaapointing
Room not well cleaned when we check in. Little or no amenities. Breakfast not enough
Stayed 1 night in Dec 2019

4/10 Poor

Jonathan, Singapore

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was friendly and helpful. But the room was in generally bad shape. my room's walls were defaced by some kid and his artwork could still be visible after he has long checked out. The algorithm for the lifts need to be improved. crowds will be stuck at lvl 3 where the restaurant is after breakfast. If you want a basic hote which you only return to to sleepl this suits the bill. but if you want a great experience then this may not be the one for you.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Nice Hotel with some issues
Location is great.. Walking distance to Dataran Pahlawan and Jonker area.. Premier Suite Room was spacious and comfortable.. Do test the taps in the kitchenette and toilet as the first room we got the rain shower was not working.. Lifts are slow and small.. Not good when you have a 23 floor Hotel Tower with high occupancy.. Breakfast was basic and normal.. Rooftop pool was nice and had great views..
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything superb, everything from the lobby to the check in / out to the house keeping to the security all superb.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room toilet smell bad, bath towel wasn't available. Door door (1807) facing glitches which is unable to unlock until the 2nd attempt.
Stayed 1 night in Nov 2019