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Reviews of TF Riverside Hotel

3 out of 5
TF Riverside Hotel
No 2 Jalan Munshi Abdullah, Malacca City, Melaka

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 114 reviews" "
Rating 8 - Good. 51 out of 114 reviews" "
Rating 6 - Okay. 18 out of 114 reviews" "
Rating 4 - Poor. 4 out of 114 reviews" "
Rating 2 - Terrible. 2 out of 114 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Albert

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Do not expect much for a budget hotel
Stayed 3 nights in Nov 2023

8/10 Good

Zaiton

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Location by the Melaka river and near many of the city’s attractions
Stayed 1 night in Nov 2023

8/10 Good

Masako

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall rating 8/10. No toothbrush, Colgate and hair dryer provided. that the washroom was abit dirty except that all good
Stayed 1 night in Jul 2023
Response from OM on 24 Aug 2023
We really appreciate all your comments and will try to improve it in the future. Thank you

2/10 Terrible

Partiben

Stayed 1 night in Jul 2023

8/10 Good

A W

Travelled with family
Liked: Cleanliness
Renovated room looks new and clean as compared to previous stays before COVID which was then rundown and dirty. Request for higher floor and riverside view was accommodated.
Stayed 1 night in Apr 2023

10/10 Excellent

Divyanshu

Stayed 1 night in Dec 2022

6/10 Okay

Ali

Liked: Staff & service
Disliked: Cleanliness
No facility open, food and drink. Overall not a very clean place
Stayed 1 night in Aug 2022

8/10 Good

raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with river view
Stayed here twice before. This time much smaller room, tiny bathroom and first night very poor AC. Second night improved. No attendance late night so anyone can just walk in. Overall will stay again.
Stayed 2 nights in Jul 2022

10/10 Excellent

pardeep

Stayed 1 night in May 2022

6/10 Okay

Gurpal

Stayed 1 night in May 2022

6/10 Okay

Nur Hajah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast was included as told by the staff for all online booking? But it was not stated on that breakfast is excluded during our booking. It is a very let down. Ask for assistance as the television signal was bad and the toilet tank was dripping. No one came. During check out we had to request for our invoice which was not prepared earlier. Please update your website so not to confuse customer.
Stayed 2 nights in May 2022

2/10 Terrible

Iggy

Stayed 1 night in Apr 2022

6/10 Okay

khairul nadia

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

NurFah, Johor

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy access to any place,middle of the town. Nice view. But quite dissapointed regarding to their cleanliness. They did not clean their chiller. Has a charge for room make up because of this covid19. They using the old build in aircond. Also the basement carpark without facilities through to main lobby. The maintenance are eficient when we complaint about their aircond. The staff are welcoming & the riverside are really relaxing for the guest.
Stayed 2 nights in Dec 2020

8/10 Good

Nurul Najwa Binti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambil katil double. Bilik luas Harga berpatutan Iklan mengelirukan tentang breakfast (tiada breakfast) Hotel betul betul tepi sungai tu yg malam2 org naik boat. Okay. Best jalan tepi malam2.. Kedai makan banyak waktu malam je Nak keluar hari ahad breakfast agak jauh berjalan sebab bawak mak jadi perut orang tua mana boleh tahan lapar. Bilik air ok. Besar dan luar. Bersih tapi jika perhatikan celah celah masih ada kotor/hitam. Tak mengapa sebab bukan tidur dalam bilik air. Ada sejadah disediakan. Water heater tiada. Jadi kene ambil air panas di depan lift. Overall puas hati dengan kadar bayaran. Terima kasih
Stayed 1 night in Sep 2020

10/10 Excellent

MUHAMMAD AKMAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comnfortable hotel to stay.
The room is really spacious and nice. I really like to rebook this hotel for my next trip to Melaka.
Nice room and comfortable to stay
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from AKMAL on 11 Sept 2020
DEAR VALUED GUEST , THANK YOU FOR YOUR KIND SUPPORT ON OUR NEW REOPENING . HAVING YOU AS A GUEST HAS DELIGHTED US . WE ARE HAPPY THAT YOU ENJOY YOUR STAY HERE . LOOKING FORWARD TO SEEING YOU AGAIN SOON ! BEST REGARDS FROM THRH MANAGEMENT TEAM .

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from AKMAL on 11 Sept 2020
DEAR VALUED GUEST , THANK YOU FOR YOUR KIND SUPPORT ON OUR NEW REOPENING . HAVING YOU AS A GUEST HAS DELIGHTED US . WE ARE HAPPY THAT YOU ENJOY YOUR STAY HERE . LOOKING FORWARD TO SEEING YOU AGAIN SOON ! BEST REGARDS FROM THRH MANAGEMENT TEAM .

8/10 Good

mohd muzani

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from AKMAL on 11 Sept 2020
DEAR VALUED GUEST , THANK YOU FOR YOUR KIND SUPPORT ON OUR NEW REOPENING . HAVING YOU AS A GUEST HAS DELIGHTED US . WE ARE HAPPY THAT YOU ENJOY YOUR STAY HERE . LOOKING FORWARD TO SEEING YOU AGAIN SOON ! BEST REGARDS FROM THRH MANAGEMENT TEAM .

4/10 Poor

Akula

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Please put boiler water and service room!!
No water boiler! hard for me to making milk to my baby its so worse...then no service room for food or cleaning room service...the shower for water heater sometime ok..sometime not ok and for that so hard to take my son for bath because the heat water not function! ...and also no laundry service...the staff so slow at the reception..guest have to wait long time...my expectation for this hotel not good for family or family that have kids...
Stayed 2 nights in Aug 2020
Response from akmal on 2 Sept 2020
Dear Valued Guest , Thank you for your kind support on our new reopening . Having you as guest has delighted us . We are sorry for the inconvenient experience during your stay . We took your comment positively and will take corrective measures to ensure we improve our service in the future . Best Regards from THRH Management Team .

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from AKMAL on 11 Sept 2020
DEAR VALUED GUEST , THANK YOU FOR YOUR KIND SUPPORT ON OUR NEW REOPENING . HAVING YOU AS GUEST HAS DELIGHTED US . WE ARE SORRY FOR THE INCONVENIENT EXPERIENCE DURING YOUR STAY . WE TOOK YOUR COMMENT POSITIVELY AND WILL TAKE CORRECTIVE MEASURES TO ENSURE WE IMPROVE OUR SERVICE IN THE FUTURE . BEST REGARDS FROM THRH MANAGEMENT TEAM .

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, got bath tub as well. But if you want to come during weekend/school holiday, please dont come at 3 pm for check in. Waited for 1 hour for the room to be ready after asking the receptionist few times.
Stayed 1 night in Aug 2020
Response from akmal on 2 Sept 2020
Dear Valued Guest , Thank you for your kind support on our new reopening . Having you as guest has delighted us . We are sorry for the inconvenient experience during your stay . We took your comment positively and will take corrective measures to ensure we improve our service in the future . Best Regards from THRH Management Team .

10/10 Excellent

raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing River view
All rooms face some part of the river front. Close walking distance to jonkers. Best and most delicious Cendol place right accross the bridge by hotel. Continuing Fast moving line starts when open 12pm till closing. Very popular must try. Breakfast is all you need to start the day. Will stay again.
Stayed 1 night in Mar 2020

8/10 Good

Hamzah

Liked: Cleanliness, staff & service, property conditions & facilities
TF Riverside is the Malacca vanice.
It was a memorable stay, with a nice view and surroundings, The only tin is the aircond was not functioning properly and there is no adjustment buttons to regulate. Anyway overall it was worth the money paid,
Stayed 1 night in Feb 2020

8/10 Good

Noor, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is superb! It has the best view of the river and the proximity to the main tourist destinations.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly and courteous. Very accommodating to requests. Breakfast was good. Basement parking was a little dodgy. It would help if you could light up parking area with more lights.
Stayed 2 nights in Jan 2020
Response from Rosie on 19 Feb 2020
Thank you for your concerned. Since we have brighten the parking area.

10/10 Excellent

Azlina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 3 star hotel
The location was excellent. Everything was within walking distance that we did not have to drive at all. Lots of attractions nearby, great view of the river from the room especially at night, the room was not big but the mattress was comfortable and each guest gets two pillows. The towels are clean and of good quality. Overall, it is an excellent 3 star hotel. We will surely come again.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

MS

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very warm and friendly staff but the water heater system seriously needs an overhaul. On our second night, our family members in three different rooms were forced to shower with icy water! Based on past reviews it was not the first occurrence.
Stayed 2 nights in Dec 2019

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
River front hotel, big, clean and comfortable room. Excellent service, breakfast is good.
Stayed 2 nights in Dec 2019

8/10 Good

CL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is near to tourist attractions and restaurants.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
nothing good but location
when I check-in, I was told that I have been upgraded to deluxe room. The room and amenities were very basic. TV and shower head both were broken. The breakfast was terrible. My boyfriend found rotten eggs! This hotel has nothing good but location.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Breakfast Food quality require improvement
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
breakfast quality need to improve, cleanliness in toilet also need to improve
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and good view, location is a little bit far from the Joker Jalan , but still okay if you like walking
Stayed 1 night in Nov 2019

8/10 Good

Yung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice attitude and service
When we checked in, we had a little trouble with the electricity and air-con in the room. However, these were remedied well by the staff attitude and service. They were very attentive to our problem and patient to solve our problem. Very nice! I’d give great complements for the service!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay... excellent environment
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok but just there is no hot water for the shower
Stayed 1 night in Oct 2019

8/10 Good

shoban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Sophia

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel own by Muslim. I feel lucky staying over there. Room are spacious and clean. Aircond is different from the normal type so it is not too cold. Suitable for us because my sister having fever. Breakfast is good and have a variety of food. Located near to the most attractions. Night view is awesome. Hax a good time staying there.
Stayed 1 night in Aug 2019

10/10 Excellent

Norazlan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Bazar Karat Tun Fatimah and live busker music
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice view.... Not expensive
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Surianiza Meriati

Liked: Staff & service, property conditions & facilities, room comfort
Husband birthday trip
Customer service Ms Fini was helpful and amazing. Did a set up and order the cake for me for my Husband birthday. Thank a lot Fini! 👍
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire services a considerably very good
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very good value
Great service and overall experience for the price. It could be improved with more up to date rooms and toilets, but nonetheless a comfortable and clean stay!
Stayed 2 nights in Aug 2019