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Reviews of Elmark Hotel Malacca

3 out of 5
Elmark Hotel Malacca
4A Jalan Melaka Raya 23, Malacca City, Melaka

Reviews

5.6
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

5.6/10

Cleanliness

5.6/10

Staff & service

9.0/10

Amenities

5.6/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

phang

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I overnight in this (ELMARK HOTEL MELAKA) for 2 nights. The second night was a nightmare to me. I'm so disappointed due to the electrical door lock spoilt, and i can't acess it. I have to wait more than 12 hours and there is no proper arrangements for me (my belongings are inside my room). The hotel staff told me about the master key with the hotel owner, and he is in another state now. I called the hotel owner, he didn't fix the issue on the spot..He asked me to wait him for another day to open the door... With his bad service, bad attitude and no responsibility, I am totally fed up for that. I went out to buy my personal belongings (included new clothes). They changed another room for me without lending me phone charger and so on. Facilities: No mineral water given. No proper parking for hotel customer. Tv and telephone are not functioning as well.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs are friendly,. tv & parking not to expectations
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but it was a bit smaller than I expected
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2024