Exterior
Check availability

Reviews of Brightland Resort & Spa

4 out of 5
Brightland Resort & Spa
Kates Point Road, Mahabaleshwar, Maharashtra

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 89 reviews" "
Rating 8 - Good. 29 out of 89 reviews" "
Rating 6 - Okay. 13 out of 89 reviews" "
Rating 4 - Poor. 2 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Shalaka

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for a short stay
We stayed for 2 nights and overall it was a good stay. I noticed some stairs have tiles coming off when walking to breakfast, needs some fixing. Also, we had booked 'Lavender Deluxe' room but we upgraded our room to Maple wing because our room was dull and not the same as it looked in the pictures. My sister had to have her room changed because their toilet was broken and the sink wasn't clean when they checked in. The newer rooms seem to be much better. Spa was good to relax, staff was friendly and the massage was really good as well. Highly recommend if you're spending a couple of days here. Hotel staff were friendly and accomodating with travel help and anything else we needed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Neelesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience. Had a fantastic time.
Resort is good and so is the management. Food quality is average and take a little longer than usual. Wifi, SPA, pool, jacuzzi, sauna, steam, billiards, carrom, TT, Fuzz Ball and everything in good shape. Breakfast buffet was awesome. Have a very romantic ambience at night. They also plan activities like treks, live music, tambola, dance floor with DJ. Will surely visit again
Stayed 1 night in Apr 2022

10/10 Excellent

ARUN KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
Stayed 3 nights in Mar 2022

8/10 Good

Timothy

Stayed 3 nights in Mar 2022

10/10 Excellent

KoShailesh

Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel receptionist was not well trained as she din know the how to deal with the customers and also when the rooms were available they denied it..and later offered us with some other vacant rooms but the manager was really helpful and he did organise the same room somehow which we booked as there was a lot of confusions for one room booked by two different customers..also the service is real slow..but the oak suite was fab..nice n cozy😊
Stayed 1 night in Jul 2021

8/10 Good

Deepak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Brightland on 12 Mar 2021
Hello Mr. Deepak, It was a pleasure to have you stay at Brightland Resort and Spa. Thank you for your valuable review. It is wonderful to learn that you had an enjoyable stay and that our service and staff exceeded your expectations. We thank you for your valuable feedback and take great pride in sharing it with the team. We look forward to welcoming you back.

6/10 Okay

Sandip

Stayed 1 night in Sep 2020
Response from Brightland on 12 Mar 2021
Hello Mr. Sandip, It was a pleasure to have you stay at Brightland Resort and Spa. Thank you for your valuable review. It is wonderful to learn that you had an enjoyable stay and that our service and staff exceeded your expectations. We thank you for your valuable feedback and take great pride in sharing it with the team. We look forward to welcoming you back.

10/10 Excellent

Nilima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay !
Stayed 3 nights in Jan 2020
Response from Brightland on 12 Feb 2020
Greetings from Brightland Resort & Spa! Thank you for choosing us. We are glad to receive your positive review about our Resort. We wish to welcome you soon with us for your future trips.

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Guest Relation Manager on 3 Sept 2019
Dear Guest, Greetings from Brightland Spa and Resort, Mahabaleshwar! Thank you for reviewing us on this forum, we are happy to note that you enjoyed your stay, we all look forward to welcoming you again at the hotel. With warm regards, Brightland Resort Spa and Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, high price but then don't worry!!
Wonderful place!! Can't complain pretty much about anything - everything is just so good ... as always, price is high though, but if you are ready for it, just go for it!!!!
Stayed 1 night in Jun 2019
Response from Guest Relation Manager on 3 Sept 2019
Dear Guest, Greetings from Brightland Resort and Spa, Mahabaleshwar! Many thanks for your valuable feedback on Expedia. It makes me happy to know that you had a wonderful stay with us. Thank you for your kind words of appreciation and we hope we continue to be your preferred hotel. I look forward to welcoming you soon at Brightland Resort and Spa. With warm regards, Brightland Resort and Team

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Online booking made was a bigger room but the one provided was of smaller size. Room furniture quality needs to be improved while toiletries were to be requested to be given.
Stayed 2 nights in Jul 2019
Response from Guest Relation Manager on 23 Jul 2019
Dear Guest, Greetings from Brightland Spa and Resort, Mahabaleshwar! Thank you very much for your feedback. This always helps us to get better. We are sad that the team didn’t reach your expectation. We look forward to having the chance to welcoming you again in order to let you good memories. Your satisfaction is very important to us. In the meantime, we wish you our best regards. with warm regards, Brightland Spa Resort and Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Guest Relation Manager on 20 Jul 2019
Dear Guest, Greetings from Brightland Resort and Spa, Mahabaleshwar! Thank you for taking out time and writing a review on this forum, we look forward to welcoming you again at the hotel on your next visit to Mahabaleshwar. With warm regards, Brightland Spa resort and Team

10/10 Excellent

Naveen Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort and the facilities were excellent. Food was great Minus point was the unfriendliness of front office staff when we checked in (We had some anomalies in our booking which could have been resolved in a more polite way). It took some time for us to get over this unpleasant incident.
Stayed 2 nights in May 2019
Response from Brightland Resort and Team on 15 May 2019
Dear Guest, Greetings from Brightland Spa and Resorts, Mahabaleshwar. Thank you very much for your feedback. This always helps us to get better. We are sad that the team didn’t reach your expectation. We look forward to having the chance to welcoming you again in order to let you good memories. Your satisfaction is very important to us. In the meantime, we wish you our best regards. With warm regards, Brightland Resort and Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff needs to up the hospitality standards. But the hotel management is guest friendly.
Stayed 2 nights in Apr 2019
Response from Guest Relation Manager on 9 May 2019
Dear Guest, Greetings from Brightland Spa and Resort, Mahabaleshwar! Thank you ever so much for this posting, it means a lot to us! We are thrilled to learn that you have appreciated our hotel product and services since a lot of effort has gone into sustaining these levels to ensure an unforgettable experience for the benefit of every guest. We have also made a note of your suggestion and will train our staff to be more interactive and step on the pedal for speedier services. With warm regards, Brightland Resort and Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from Cottages is great. Very well maintained property. Good Swimming Pool and activities. Our group had 3 toddlers and the Children's play room was good and adequate. The hotel can perhaps have more activities for 10+ year old kids. Staff was efficient and the reception team was quick to check-in and check-out.
Stayed 3 nights in Mar 2019
Response from Guest Relation Manager on 9 May 2019
Dear Guest, Greetings from Brightland Resort and Spa, Mahabaleshwar! We thank you for staying with us and are glad to learn that our service team has made a lasting impression on you with their hospitable services. I will convey your gracious comments to the entire team that has managed to exceed your expectations and make this possible. We look forward to rolling the red carpet for you once again during your future visits to our hotel! With Warm Regards, Brightland Resort and Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Guest Relation Manager on 9 May 2019
Dear Guest, Greetings from Brightland Resort and Spa, Mahabaleshwar! Thank you for rating us on this forum, we look forward to welcoming you again at the resort. With warm regards, Brightland Resort and Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and nice hospitable staff. Can improve by offering a check out time of standard 12 pm rather than 10 am (check in at 2 pm.)
Stayed 2 nights in Mar 2019
Response from Guest Relation Manager on 9 May 2019
Dear Guest, Greetings from Brightland Spa and Resort, Mahabaleshwar, Thank you for taking out time and writing this review on this forum, we are pleased to know that you enjoyed your stay, your suggestion is noted and will be discussed with the management. With warm regards, Brightland Resort and Spa

10/10 Excellent

JHANVI, Bombay india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super holiday
Amazing experience and will surely stay here again.
Stayed 1 night in Feb 2019
Response from Brightland Team on 27 Feb 2019
Dear Jhanvi, Thank you for choosing to stay at our Resort. And thank you for your time to share this wonderful review. We look forward to welcome you at our resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Brightland Team on 29 Jan 2019
Dear Mr. Aditya, Thank you for selecting Brightland Resort and Spa Mahabaleshwar for your stay. Thank you for your time to post this review. We always look forward to welcome you at our resort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff great location overall a nice experience
Stayed 1 night in Dec 2018
Response from Brightland team on 10 Jan 2019
Dear Sir, Thank you for your time to post this review. We look forward to welcome you at the resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel, an awesome experience, no complains as such; wide varieties provided in the breakfast.
Stayed 2 nights in Dec 2018
Response from Brightland team on 10 Jan 2019
Dear Sir/ Madam, Thank you for your time to post this positive review. We look forward to welcome you

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from Brightland team on 10 Jan 2019
Dear Sir/ Ma'am, Thank you your time to post this review. We always look forward to welcome you.

10/10 Excellent

MK, San Diego, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant food was great. Staff was courteous and helpful. Oak suite was awesome.
Stayed 1 night in Dec 2018
Response from Brightland team on 10 Jan 2019
Dear Sir, Thank you for your appreciation on food and staff. We look forward to welcome you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Location wise good but amenities all old enough.Rooms are spacious .Now they should renovate completely. Price wise costly as per they charge .
Stayed 2 nights in Nov 2018
Response from Brighland team on 3 Dec 2018
Thank you for your feed back. We will surely ponder on the same.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Brightland on 28 Nov 2018
Dear Sir, Thank you for choosing to stay at our Resort and for the positive rating. We always look forward to welcome you at our resort.

10/10 Excellent

Amit, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice view and very clean ... close from the market
Stayed 2 nights in Nov 2018
Response from Brightland team on 21 Nov 2018
Dear Sir, Warm greetings from all of us at Brightland Resort and Spa, Mahabaleshwar. Thank you for choosing to stay with us and for your valuable time and effort to post this review. Thank you for your appreciative words on our resort, services, food , staff and the rooms. We always look forward to welcome you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Brightland Team on 14 Nov 2018
Dear Sir, Thank you for your time to post this review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Brightland Team on 14 Nov 2018
Dear Sir, Thank you for your time to post this review.

10/10 Excellent

Kafil Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Brightland Team on 14 Nov 2018
Dear Kafil Ahmed, Thank you for your time to post this review.

4/10 Poor

RAJEEV KUMAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Brightland team on 26 Sept 2018
Thank you for your feedback.

8/10 Good

chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Brightland team on 26 Sept 2018
Thank you for your feedback.

8/10 Good

Verified traveller

Good Experience
It was great stay, awesome weather.. food was nice. staff was polite. Overall experience was Good.
Stayed 1 night in Sep 2018
Response from Brightland team on 26 Sept 2018
Thank you for your positive feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Brightland team on 26 Sept 2018
Thank you for your feedback.

8/10 Good

Farah, london

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Location
Lovely hotel, in the middle of mountains away from hustle bustle. Superb stay
Stayed 4 nights in Aug 2018
Response from Brightland team on 8 Aug 2018
Thank you for your feed back

8/10 Good

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family resort
Good place to holiday with family. courteous staff & prompt service.
Stayed 2 nights in Jun 2018
Response from Brightland team on 8 Aug 2018
Dear Mr. Manish,' Thank you for your positive feedback.

8/10 Good

Milind

Liked: Cleanliness, staff & service, room comfort
Response from Brgihtland team on 9 May 2018
Thank you for your valuable time to post this review. We always look forward to welcome you.

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
We very much enjoyed our stay at Brightland. The location is excellent though almost in middle of Panchgani and Mahabaleshwar. Our cottage duplex was wonderful and comfortable for four of us - 2 adults and 2 children.
Response from Brightland team on 9 May 2018
Thank you for your positive reply. We look forward to welcome you.

8/10 Good

Girish, Pune

Liked: Cleanliness, staff & service
Relaxing stay
If you are looking for a relaxing stay without hassle of sightseeing this is a good place. It offers excellent valley views. Rooms are okay. Be sure to choose correct room after seeing the pictures as you may get confused. Do not opt for cottage apartment deluxe as the rooms are cramped. Service is okay but not proactive. Overall I give 3/5.
Stayed 2 nights in Apr 2018
Response from Brightland team on 9 May 2018
Thank you for the feedback. We will definately look into the points you mentioned

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our experience could have been better
One of the best hotel experiences in Mahableshwar but did not get what was promised. I had booked Maple suite . The site mentioned Valley view and deep bath tub. I was disappointed to find neither of them. Only half of these rooms had valley view. They had called and confirmed to keep anniversary cake when we check in as it was our 5th Anniversary. But no arrangements. In room service was great and the staff was polite and courteous .
Response from Brightland team on 9 May 2018
Thank you for your feedback.

8/10 Good

PERVEZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay in silence
Good stay. Nice Neat and clean place. But unfortunately under renovation so only one restaurants were operational.Good Food. But PETS NOT ALLOWED and its no good.
Stayed 2 nights in Jan 2018
Response from Brightland team on 30 Jan 2018
Dear Sir/ Ma'am, Thank you for your time to post this positive review.We look forward to welcome you.

8/10 Good

Baldeesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Day
Lovely location, great food. We dined by the poolside onChristmas day, however by the evening got a bit chilly, would suggest a few patio heaters.
Response from Brightland team on 30 Jan 2018
Dear Sir/ Ma'am, Thank you for your positive review.We look forward to welcome you.

8/10 Good

Mahabaleshwar, Mahabaleshwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good stay. However no Gala Christmas dinner.
Good location, good food. Had booked through Hotels. Com website and voucher mentioned that tariff included charges for Christmas Gala dinner. Disappointed to note that there was no such Christmas eve and hotel mentioned that this was an error on part of Expedia (Hotels. Com). As a customer, I did not get the benefit that I was entitled for. Now following up with Hotel and booking website.
Stayed 3 nights in Dec 2017
Response from Brightland team on 30 Jan 2018
Dear Sir/ Ma'am, Thank you for your time to post this positive review.We look forward to welcome you.

10/10 Excellent

Abhay, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the experience was wonderful. Especially enjoyed the food. Staff took great care in providing gluten free items to one of the guests.
Stayed 2 nights in Nov 2017
Response from Brightland team on 30 Jan 2018
Dear Sir/ Ma'am, Thank you for your time to post this positive review.We look forward to welcome you.

10/10 Excellent

PRADEEP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Fantastic stay! We especially loved the breakfast everyday.
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really disappointed
Totally different from the website. The room is too old. The pictures on the wall were covered with plastic (I don't know why). Shower curtain too dirty! The reception not nice (very cold). Our plan was the meals but no hot drink was included for lunch and buffet. Big panoramic window of the restaurant not clean. It was not the value of the price. Normally I won't write on the site but I was really surprised and disappointed this time with the gap of the picture and the reality.
Stayed 1 night in Jul 2017

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monsoon retreat
Fabulous hotel and staff, great facilities. Had spa treatments and purchased some products, all excellent. Service and food in restaurant impeccable. Would recommend
Stayed 3 nights in Jun 2017

8/10 Good

Wagh, pune

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel away from the crowds
Flies in the restaurant is not acceptable . Staff requires an alert to pick up plates from the table .