All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our room was incredibly hot, we turned on the AC unit but it didn’t do anything to change the temperature, even with the window open it was too hot. I let the staff know and they said the AC was off for the hotel but the rest of the hotel was cool and other guests said their rooms were fine.
Veronica
Stayed 1 night in May 2024
6/10 Okay
javier
10 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient for it's proximity to the airport. The rooms are extremely small.
This is my second stay at this property in 5 years Absolutely convenient for a short stay in Madrid. Well staffed, a decent breakfast, clean, effective room service and very close to the airport. Bedding was nice and comfy. The hotel has no frills like pool, gym or business facilities. The rate is very competitive.
We stayed at this hotel in late March 2024. Check in was excellent. We went into the room and it was very warm. We turned on the AC and went for a walk and supper. When we returned the room was extremely hot. I called the front desk and was told, "we don't have air conditioning, open the window" The room finally did cool down around 3 oclock in the morning. Completely ruined our stay.. Other than that the room was fine......
Very close to the airport BUT no transport to and from. If I knew that, I wouldnt not have booked it. The robbing taxi drivers charge 20 Euros for a 5 minute trip. After the fact I could have gotten an UBER for about 7-8 Euros.
The saving grace was an employee there named Andrea who was great and friendly after I expressed my frustrations.
Its a decent area near bars and restaurants.
The other thing was the air con wasnt on or didnt work. It was a warm spring day. It was about 70 degrees F or about 21 C and the room was quite stuffy. Again the thing that saved the day was the windows opened a few inches and it was OK to sleep however it was a bit noisy.
Good sized room, big bed, lovely shower room, modern decor, very peaceful in spite of being close to the airport, lots of bars and restaurants very close to the hotel, lovely welcome pack for the dog, great motorway links. Have stayed here before, would definitely stay again. No negatives for us.
Ibis always does a great job. Their hotels are comfortable, clean and reasonably priced especially if you’re just stopping somewhere overnight for travel
The night front desk staff was great. All hands on. Very helpful. Totally in the vibe of “you’re tired, let’s get you to your room”.
The night auditor at my 4 am checkout for my flights. Rude. Generic. Killed the great vibe.
The team still gets all 5 stars.
The clerk at the front desk lent me a plug for my mobile phone. My only problem was that taxis charge 20 euros for a five-minute ride. Ibis either needs to provide transportation (a shuttle) or inform guests that there is a public bus. Twenty euros was the only big rip-off I experienced in Spain. Otherwise, I was completely satisfied with Ibis.
Had a pleasant stay, comfortable clean bed. Very nice helpful staff.
José
Stayed 1 night in Jan 2024
Response from Jose Manuel Bernal on 8 Feb 2024
Dear Jose,We very much appreciate your comments regarding your stay at the ibis Madrid Aeropuerto Barajas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jose Manuel BernalAdjunto de DireccionIbis Madrid Aeropuerto BarajasAvenida General 4928042 Madrid
It was an adequate hotel for a single night if flying in or out of Barajas airport, but I don’t recommend it for a long stay. On the plus side, the staff was very nice and the breakfast was better than expected. On the downside, the room was quite small - not even enough room for two suitcases in a room with two beds. And the bed itself was pretty uncomfortable. The mattress was extremely thin and kept sliding around relative to the bed frame.
Estimada Dayana,Muchas graciasm pr su valoracion de la estancia con nosotro.Esperamos poder pronto verla de vuelta.Un saludo,Jose Manuel BernalAdjunto de DireccionIbis Madrid Aeropuerto BarajasAvenida General 4928042 Madrid
Very convenient location with metro within a ten minute walk, therefore terminals very accessible plus city centre. The hotel is very clean and our room and bathroom were spacious and spotless.
Breakfast is extra but a great variety of foods.
I stay here every time I need to embark on a trip from the Madrid airport. The staff is knowledgeable and kind. They provide all needed information. The rooms are well equipped with wisely planned space, no extras so nothing is wasted.
Susan
Stayed 1 night in Nov 2023
10/10 Excellent
Jesus
20 Nov 2023
Jesus
Stayed 1 night in Nov 2023
Response from Jose Manuel Bernal on 12 Dec 2023
Estimado Jesus,Muchas Gracias por su valoracion positiva acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Jose Manuel BernalAdjunto de DireccionIbis Madrid Aeropuerto BarajasAvenida General 4928042 Madrid