All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
very nice
excellent desk staff-Lucas should teach hospitality to others
other than Lucas, the checkout staff and the youngest man working the Greatroom, staff were not cordial, unfortunately
Elizabeth
Stayed 1 night in Apr 2024
Response from Social Media Marketing on 12 Apr 2024
Dear Elizabeth,First of all, we want to express our gratitude for sharing the details of your recent stay with us and for selecting us as your preferred hotel in Madrid. It was a pleasure to serve you. We are sorry to hear that we were not able to offer a memorable service like we normally do in our Greatroom bar and would like to express our most sincere apologies, we have shared your comments with the corresponding departments.We look forward to the opportunity to welcome you again in the future, when your lodging needs require so.Kind regards,Social Media Marketing
Response from Social Media Marketing on 5 Apr 2024
Dear JESUS Z.,First of all, we want to express our gratitude for sharing the details of your recent stay with us and for selecting us as your preferred hotel in Madrid. It was a pleasure to serve you.We look forward to the opportunity to welcome you again in the future, when your lodging needs require so.Kind regards,Social Media Marketing
Response from Social Media Marketing on 5 Apr 2024
Dear Jonathan,Firstly, we want to express our gratitude for taking the time to share the details of your recent visit and for choosing us as your preferred hotel in Madrid. It was a pleasure to have you with us.We look forward to the opportunity to welcome you again in the future, whenever your accommodation needs arise.Best regards,Social Media Marketing
It is exactly what it is. A hotel near the airport. We took it for the shuttle. They do not have a good process for the shuttle to the airport. We woke up expected to take the shuttle and only one shuttle appeared for 30 people. We ended up taking a taxi. The restaurants were all full except one, the expensive one. The food was okay and the price high.too many people for the hotel that cannot handle the service they claim to provide.
Ana
Stayed 1 night in Mar 2024
Response from Social Media Marketing on 5 Apr 2024
Dear Ana,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. We are sorry to know that you were not able to use the complimentary shuttle service to and from Madrid's airport, unfortunately, the shuttle has limited seats and we don't offer reservation services, it is a first come, first served service. We, nevertheless, are going to share your comments with the organization to address the mentioned issues during your stay and also, would like to express our most sincere apologies for not being able to offer you the expected service. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Serving you was truly enjoyable.Sincerely,Social Media Marketing
Response from Social Media Marketing on 27 Mar 2024
Dear Jonathan,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing
Response from Social Media Marketing on 22 Mar 2024
Dear Erin,Firstly, we want to express our gratitude for taking the time to share the details of your recent visit and for choosing us as your preferred hotel in Madrid. It was a pleasure to have you with us.We look forward to the opportunity to welcome you again in the future, whenever your accommodation needs arise.Best regards,Social Media Marketing
Response from Social Media Marketing on 22 Mar 2024
Dear Nathalie,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing
8/10 Good
Natan
12 Mar 2024
Liked: Cleanliness, staff & service, amenities
It is a good option to stay near the airport
Natan
Stayed 1 night in Feb 2024
Response from Social Media Marketing on 15 Mar 2024
Dear Natan,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Serving you was truly enjoyable.Sincerely,Social Media Marketing
10/10 Excellent
Nouaman
9 Mar 2024
Nouaman
Stayed 1 night in Mar 2024
Response from Social Media Marketing on 5 Apr 2024
Dear Nouaman,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing
Response from Social Media Marketing on 8 Mar 2024
Dear Ali,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing
6/10 Okay
Paulo
21 Feb 2024
Paulo
Stayed 1 night in Feb 2024
Response from Social Media Marketing on 22 Mar 2024
Estimado Paulo,En primer lugar, queremos expresar nuestro agradecimiento por compartir los detalles de su reciente estadía con nosotros y por elegirnos como su hotel preferido en Madrid. Fue un gusto atenderle.Esperamos con expectativas la oportunidad de darle la bienvenida nuevamente en el futuro, cuando sus necesidades de hospedaje lo requieran.Saludos cordiales,Social Media Marketing
Response from Social Media Marketing on 23 Feb 2024
Estimado Victor,Gracias por tomarse el tiempo para proporcionarnos su opinión sobre su reciente estancia en nuestro hotel y por elegirnos como su destino preferido en Madrid.Nos complace mucho saber que disfrutó su estancia con nosotros y esperamos tener el placer de darle la bienvenida nuevamente en el futuro, en caso de que sus viajes lo traigan de vuelta a Madrid.Con estima,Social Media Marketing
I had an incredibly long layover en route home and was so grateful for a beautiful property, close to the airport with very comfortable and lovely rooms. I also LOVE that there was a shuttle!
Rania
Stayed 1 night in Feb 2024
Response from Social Media Marketing on 23 Feb 2024
Dear Rania,Firstly, we want to express our gratitude for taking the time to share the details of your recent visit and for choosing us as your preferred hotel in Madrid. It was a pleasure to have you with us. We are glad to know that you were able to enjoy our complimentary shuttle service to and from the airport. We look forward to the opportunity to welcome you again in the future, whenever your accommodation needs arise.Best regards,Social Media Marketing
Response from Social Media Marketing on 20 Feb 2024
Dear Yandra,Firstly, we want to express our gratitude for taking the time to share the details of your recent visit and for choosing us as your preferred hotel in Madrid. It was a pleasure to have you with us.We look forward to the opportunity to welcome you again in the future, whenever your accommodation needs arise.Best regards,Social Media Marketing
Absolutely amazing hotel , the hotel is clean and the room was spacious and modern. Extensive choice for food and the pool and gym were a welcome surprise. There is a free shuttle bus to take you to the airport and local shopping centre … I will be back
Louise
Stayed 1 night in Feb 2024
Response from Social Media Marketing on 23 Feb 2024
Dear Louise,Above all, we want to thank you for taking the time to share the details of your recent stay with us and for choosing us as your reference hotel in Madrid. It was a pleasure to have you as one of our guests.We eagerly await the possibility of welcoming you again in the future, whenever you need accommodation services.Sincerely,Social Media Marketing
Response from Social Media Marketing on 20 Feb 2024
Dear Megan,Thank you for taking the time to provide us with feedback about your recent stay and for choosing our hotel as your preferred destination in Madrid. Providing service to you was a pleasure.We are thrilled to hear that you enjoyed your time with us and we hope to have the pleasure of welcoming you back in the future, should your travels bring you back to Madrid.Best wishes,Social Media Marketing
Excellent Hotel and great service with smooth check in ( thank you Alejandro) and great service and food at the tapas restaurant.
Overall a great experience
Maria Carmen
Stayed 1 night in Feb 2024
Response from Social Media Marketing on 20 Feb 2024
Dear María Carmen,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. Thank you for mentioning our colleague amazing service and check-in, we have shared your comment with him as a way to recognize his development. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Serving you was truly enjoyable.Sincerely,Social Media Marketing
Response from Social Media Marketing on 16 Feb 2024
Dear Alexander,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honour having you with us, and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid. Serving you was truly enjoyable.Sincerely,Social Media Marketing
Response from Social Media Marketing on 16 Feb 2024
Dear Mehdi,Firstly, we want to express our gratitude for taking the time to share the details of your recent visit and for choosing us as your preferred hotel in Madrid. It was a pleasure to have you with us.We look forward to the opportunity to welcome you again in the future, whenever your accommodation needs arise.Best regards,Social Media Marketing
Very convenient if you need place to stay for long layover at airport. Great restaurant. Free shuttle to/from airport.
Dominic
Stayed 1 night in Feb 2024
Response from Social Media Marketing on 16 Feb 2024
Dear Dominic,First of all, we want to express our gratitude for sharing the details of your recent stay with us and for selecting us as your preferred hotel in Madrid. It was a pleasure to serve you.We look forward to the opportunity to welcome you again in the future, when your lodging needs require so.Kind regards,Social Media Marketing
10/10 Excellent
Julius
3 Feb 2024
Julius
Stayed 1 night in Feb 2024
Response from Social Media Marketing on 22 Mar 2024
Estimado Julius,Ante todo, queremos agradecerle por haberse tomado el tiempo de compartir los detalles de su última estancia con nosotros y por elegirnos como su hotel de referencia en Madrid. Fue un placer tenerlo como uno de nuestros huéspedes.Esperamos ansiosos la posibilidad de recibirlo nuevamente en el futuro, cuando necesite servicios de alojamiento.Atentamente,Social Media Marketing
Extraordinary facilities, they need to improve staff efficiency. We didn´t receive any info as for wifi. We had to use 5G because it was very late when we arrived.
RICARDO
Stayed 1 night in Jan 2024
Response from Social Media Marketing on 7 Feb 2024
Dear Ricardo,Firstly, we want to express our gratitude for taking the time to share the details of your recent visit and for choosing us as your preferred hotel in Madrid. It was a pleasure to have you with us. We are sorry to hear that we did not meet your expectations, in regards to the hotel general information. We have shared your comments with the front office team as a way to ensure, we review our check-in procedures. We also would like to add, front office is available from the in-room telephone, by dialling number 9. In addition, there is a guest service directory in the room, with all guest services information on it. We are sharing this information for future stays. We look forward to the opportunity to welcome you again in the future, whenever your accommodation needs arise.Best regards,
Response from Social Media Marketing on 19 Jan 2024
Dear Ivette,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid.It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing
Close to airport. Wonderful bar restaurant staff. Gym ceiling is leaking and is in need of repair.
Casey
Stayed 1 night in Jan 2024
Response from Social Media Marketing on 19 Jan 2024
Dear Casey,Thank you for taking the time to provide us with feedback about your recent stay and for choosing our hotel as your preferred destination in Madrid.We are sorry to hear that your gym experience was not up to your expectations due to an issue with the facility. We have shared your comments with the maintenance team as a way to ensure we have this fixed, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Social Media Marketing
10/10 Excellent
JUAN
10 Jan 2024
JUAN
Stayed 1 night in Jan 2024
Response from Social Media Marketing on 2 Feb 2024
Estimado Juan,En primer lugar, nos gustaría agradecerle el tiempo tomado en compartir los detalles de su pasada estancia con nosotros y por habernos elegido como su hotel de referencia en Madrid. Fue un gusto tenerle con nosotros.Esperamos nos dé la oportunidad de tenerle de nuevo con nosotros en un futuro cuando sus necesidades de transporte así lo requieran.Atentamente,Social Media Marketing
2/10 Terrible
Lisa
Travelled with family
6 Jan 2024
Lisa
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 19 Jan 2024
Dear Lisa,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honour having you with us, and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
Response from Social Media Marketing on 19 Jan 2024
Dear Maria,Thank you for taking the time to provide us with feedback about your recent stay and for choosing our hotel.We are thrilled to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back in the future, if your needs bring you back to Madrid.Sincerely,Social Media Marketing
Response from Social Media Marketing on 19 Jan 2024
Estimado Iván,Queremos expresar nuestro más sincero agradecimiento por elegir nuestro hotel como su destino preferido en Madrid.Fue un placer tenerle como nuestro huésped y esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro, en caso de que sus necesidades le traigan de vuelta por Madrid.Atentamente,Social Media Marketing
8/10 Good
Steven
1 Jan 2024
Steven
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 19 Jan 2024
Dear Steven,Firstly, we would like to appreciate the fact you have chosen our hotel as your preferred destination in Madrid.It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future to offer a memorable stay.Best regards,Social Media Marketing
10/10 Excellent
Christina
31 Dec 2023
Christina
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 2 Jan 2024
Dear Christina,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
10/10 Excellent
Kathy
Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Very close to the airport. The shuttle is on time with the earliest at 4:00 am. Staff very nice. Room is spacious and clean. Only suggestion is to add USB charging ports so we can charge more devices.
Kathy
Response from Social Media Marketing on 2 Jan 2024
Dear Kathy,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid. We have shared your suggestion about the USB chargers on the room to our maintenance managers. It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing
10/10 Excellent
Marlie
31 Dec 2023
Marlie
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 2 Jan 2024
Dear Marlie,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
4/10 Poor
Jenny
31 Dec 2023
Disliked: Property conditions & facilities
Jenny
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 2 Jan 2024
Dear Jenny,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
10/10 Excellent
Mohammed
Travelled with family
30 Dec 2023
Liked: Amenities
Mohammed
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 2 Jan 2024
Dear Mohammed,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
Very nice hotel with great services, pleasant rooms and an amazing gift restaurant Kalma. 10 minutes ride from the airport
Marek
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 29 Dec 2023
Dear Marek,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid.It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing
Response from Social Media Marketing on 22 Dec 2023
Dear Gary,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid.It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing
6/10 Okay
Declan
18 Dec 2023
Liked: Cleanliness
Declan
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 22 Dec 2023
Dear Declan,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
Response from Social Media Marketing on 22 Dec 2023
Dear Yvette,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid.It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing
Response from Social Media Marketing on 22 Dec 2023
Dear Stephen,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
6/10 Okay
Justin
Business traveller
14 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The service is super good. Just dated needs an upgrade and things broke in the room need replacement The place is a little dated and in disrepair.
SUPER NICE STAFF Especially the front desk morning staff she was amazing I wish I could remember her name. She had dark hair and she was tall with an amazing personality.
Justin
Stayed 7 nights in Dec 2023
Response from Social Media Marketing on 14 Dec 2023
Dear Justin,Thank you for taking the time to provide us with feedback about your recent stay and for choosing our hotel as your preferred destination in Madrid. We appreciate you have shared your impressions about our colleague from the front desk. We have shared your comments with her, as a way to recognize her attention to detail and commitment with our valued guests. We are thrilled to hear that you enjoyed your time with us and we hope to have the pleasure of welcoming you back in the future, should your travels bring you back to Madrid.Sincerely,Social Media Marketing
10/10 Excellent
Gabriela
9 Dec 2023
Gabriela
Stayed 1 night in Dec 2023
Response from Social Media Marketing on 12 Dec 2023
Estimada Gabriela,En primer lugar, nos gustaría agradecerle el tiempo tomado en compartir los detalles de su pasada estancia con nosotros y por habernos elegido como su hotel de referencia en Madrid. Fue un gusto tenerle con nosotros.Esperamos nos dé la oportunidad de tenerle de nuevo con nosotros en un futuro cuando sus necesidades de transporte así lo requieran.Atentamente,Social Media Marketing
Access to Hotel complicated. Rest was a very nice experience.
Juan
Stayed 1 night in Nov 2023
Response from Social Media Marketing on 12 Dec 2023
Dear Juan,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honor having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
Response from Social Media Marketing on 12 Dec 2023
Dear Yessica,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid.It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing
Staff was great and allowed us to have a room hours before check-in and it was always nice and clean. Shuttle bus to/fro airport served us well and several city buses service the hotel and metro train system.
Avi
Stayed 3 nights in Nov 2023
Response from Social Media Marketing on 4 Dec 2023
Dear Avi,Thank you for taking the time to provide us with feedback about your recent stay and for choosing our hotel as your preferred destination in Madrid.We are thrilled to hear that you enjoyed your time with us and we hope to have the pleasure of welcoming you back in the future, should your travels bring you back to Madrid.Sincerely,Social Media Marketing
This hotel is convenient to the Madrid Airport and has a reliable shuttle service. Our room was comfortable, and the staff was friendly and professional. The only downside was a paucity of food options on a Sunday eve--which is strange given the large scale of the conference center that the hotel supports.
Jeffrey
Stayed 1 night in Nov 2023
Response from Social Media Marketing on 29 Nov 2023
Dear Jeffrey,Firstly, we would like to express our gratitude for taking the time to provide us with feedback on your recent stay and for choosing our hotel as your preferred destination in Madrid. We would like to ask if the It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to our hotel in the future, should your travels bring you back to Madrid.Best regards,Social Media Marketing
6/10 Okay
Bahareh
5 Nov 2023
Liked: Cleanliness, staff & service
Bahareh
Stayed 1 night in Oct 2023
Response from Social Media Marketing on 7 Nov 2023
Dear Baharesh,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honour having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing
Response from Social Media Marketing on 7 Nov 2023
Dear Marvin,First of all, we would like to take this opportunity to thank you for taking the time to share the details of your past stay with us and for choosing us as your desired hotel destination in Madrid. It was an honour having you with us and we truly wish we can get the chance of having you once again with us in the future whenever your travel needs brings you back to Madrid.Sincerely,Social Media Marketing