Apartment, 1 Bedroom | In-room safe, desk, soundproofing, iron/ironing board
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Reviews of Residhotel Lyon Part Dieu

3 out of 5
Residhotel Lyon Part Dieu
79 boulevard Marius Vivier Merle, Lyon, Rhone

Reviews

8.0

Very good

Rating 10 - Excellent. 258 out of 717 reviews" "
Rating 8 - Good. 270 out of 717 reviews" "
Rating 6 - Okay. 107 out of 717 reviews" "
Rating 4 - Poor. 42 out of 717 reviews" "
Rating 2 - Terrible. 40 out of 717 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Samyajit, READING

Travelled with family
Disliked: Amenities
Checkin was alright. Basic functional rooms with a lot of visible wear and tear marks everywhere. Definitely need a deep cleaning. When we came back to the room at 10 pm, we discovered no hot water in the taps/shower. The receptionist(Sarah) told me to check the circuit breakers and then discovered that the boiler controller was switched off. She came to the room, switched it on and left. After waiting for 10-15 mins, I called her again and she told us to wait an hour to get hot water. That means no shower till 11 pm!! When I asked her why hot water wasn’t checked before allocating the room, she started giving reasons like the boiler was programmed to run three times a day, the previous customer used all hot water, housekeeping are not supposed to check hot water,etc. On questioning why I wasn’t provided that information at the check in, she accused me of doing drama over hot water. Finally she provide another room and I had to go and check if hot water was in there. So definitely a rude and unprofessional receptionist made my stay not great. No air con, had to leave the windows open all night. it was so noisy outside. Barely slept. Definitely avoidable hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Aneta

Travelled with family
Liked: Amenities
The apartment was a little bit dated and the kitchen was very smelly (kitchen drainage)
Stayed 1 night in Mar 2024

8/10 Good

Piotr

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Queenie

Disliked: Cleanliness, amenities, property conditions & facilities
My check out time is 11 am , and the management suddenly blocked my key card at 9am . When I went to lobby ask for it , they act like today is your check out date , but it was still 9am ….
Stayed 4 nights in Jan 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Very nice hotel, about 15 minute walk from train station. Very clean. Loved the giant flower pots at front of building.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Maria Charina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We love your hotel. its very close to the train station. Everything is walkable. The rooms are very spacious and family friendly. Love everything about this stay in Lyon!
Stayed 2 nights in Nov 2023

2/10 Terrible

Marite, San Marcos

Disliked: Cleanliness, property conditions & facilities
I was very disappointed.
Stayed 2 nights in Oct 2023

8/10 Good

Ross, Mountain View

Liked: Cleanliness, property conditions & facilities
A basic "travelor's hotel", but it does the job well. It has good WiFi Internet, and is within walking distance of the Part-Dieu station
Stayed 2 nights in Sep 2023

6/10 Okay

Elah, Oak Park

Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Gustavo

Disliked: Cleanliness, amenities
Pros: good to have a mini kitchen in the room and breakfast was plentiful Con: the area is really not that good and cleaning was not the best at all. It would be much better to stay near the old town.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tim

Stayed 1 night in Aug 2023

6/10 Okay

Doeke

Stayed 1 night in Aug 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice and clean and the staff were very helpful.
Stayed 2 nights in Aug 2023

8/10 Good

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff very helpful. Some roadwork being done nearby which impacts the area and some transport but no noise in room. Able to walk to bus, trains and tram. Bathroom new but room itself still feels quite dated. Basic kitchen and cooking utensils, didn’t find kitchen bin until last day (as is in wardrobe)
Stayed 4 nights in Jul 2023

2/10 Terrible

Antonio

Stayed 1 night in Aug 2023

8/10 Good

Sau Ying

Liked: Cleanliness, property conditions & facilities
The hotel with kitchen with kitchenware is the perfect option for traveller. The location is convenient and quiet with supermarket and coffee shops nearby. What I would suggest is for hygiene purpose better change the carpet to tiles which would be perfect. The staff are super nice even not speaking fluent French. They are very helpful.

6/10 Okay

Caplan

Travelled with family
Disliked: Cleanliness, amenities
Staff were friendly. Area around hotel is dirty and sketchy. Hotel does not provide towels or hand soap (but soap is provided in the shower). Shower had no enclosure so water just sort of sprays outside the shower, and with no bath mat provided it gets very slipery on the tile floor. Breakfast was €12, was ok for the price, coffee, cereal, pasteries, a tray of diced hot dogs, a station for hard boiling your own eggs, and fresh(ish) fruit.

8/10 Good

Angela

Liked: Cleanliness, room comfort
Clean and Well Organised Space
Clean and well organised space for a very comfortable stay in Lyon. Room was a good size with small table and two chairs, luggage rack and desk space. Comfortable beds. Kitchenette had full size fridge and basic equipment. Good shower. Small wardrobe with room safe. Easy walking distance to metro, station and shopping. Really enjoyed our stay here.
Breakfast in our room
Stayed 4 nights in Jul 2023

4/10 Poor

Helena

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had booked this property for one night due to a travel mishap and needed to take a rest for the night. However, once we entered our room, we were met with stains on walls, bedding, countertops, and curtains. We slept on top of the bed and were careful not to get under the sheets due to numerous stains we saw on the bedding. We then woke up to several bug bite marks all over our body and the feeling of bugs crawling on us. We got out as soon as possible in the morning. In addition, the room smelled rancid as soon as we walked in. It was like a combination of old food and cigarette smoke. While the front desk staff were kind, we would highly caution any travelers, even those on budget from staying here. All stains, marks, etc have been documented as well in case there is a dispute.
Stayed 1 night in Jul 2023

10/10 Excellent

martine

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Andrew

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
This was a very basic apartment close to the Train station. The aircon worked well, which is rare for France. Unfortunately the floor was quite dirty and the coffee pod machine hadn't been cleaned since last use and smelled terrible. There is a frustrating trip hazard going into bathroom but at least the toilet is separate. There was a surcharge to use the laundry room (dryer wasn't working), a surcharge for coffee pods supplied in room and a surcharge for cleaning kitchenette (ie when you checkout and they clean the rest of the apartment it doesn't include the kitchenette, you have to clean that yourself)
Stayed 2 nights in Jun 2023

4/10 Poor

Maria del Pilar

Travelled with family
Disliked: Cleanliness, room comfort
I hope not to come back...
terrible, ugly hotel, no cleanness, the area horrible, they do not eve have phones on the rooms...
Stayed 2 nights in Jun 2023

8/10 Good

Amie

Liked: Cleanliness, amenities, property conditions & facilities
Very good location and a very good price.
Stayed 2 nights in Jun 2023
Response from Flora, service qualité on 5 Jul 2023
Dear guest, Thank you very much for your positive feedbacks on our property. We are glad to read you were satisfied with our cleaning standards and Equipments.We look forward to receiving you again,Kind regards,

10/10 Excellent

Soufiane

Liked: Cleanliness, room comfort
Perfect
Open 24/24h, big room, clean, it has everything you need for good price ! Definitely a great place to stay in
Stayed 1 night in May 2023

8/10 Good

Alistair

Stayed 1 night in May 2023

8/10 Good

Billy

Liked: Cleanliness, amenities, property conditions & facilities
Easy to find the Hotel location, bright and clean room. Check in/ out are so simple. Enjoy to stay.
Stayed 3 nights in May 2023

6/10 Okay

Yaël

Travelled with group
Disliked: Cleanliness
The location is very good, near a shopping center, near the train station, that was perfect. The hotel’s condition and especially the cleanness were disappointing.
Stayed 3 nights in Apr 2023
Response from ET on 18 Apr 2023
Dear Yaël,We're sorry to read our cleaning services were not satisfactory. This is unusual and we have forwarded your comment to our services. We're happy to see you were still able to enjoy our location near the train station and the Part Dieu shopping center.We hope we will welcome you again for a better experience.Kind regards,Emma, Service Qualité

10/10 Excellent

Naung Naung

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We like the location and customer services was excellent
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
Great location close to the train station but that is where the good experience stops. The hotel was very dirty and rundown. Would not recommend at all.
Stayed 1 night in Mar 2023

6/10 Okay

Celine

Liked: Property conditions & facilities
Hotter than the sun! If you like tropical heat then this is the place for you. The temperature in your room is set and cannot be changed. Clearly they are not feeling the energy crisis because heating was actually on full blast the entire time. That aside, nice size room with all the amenities. Super nice staff. If you like a sauna then you will love this place.
Stayed 1 night in Mar 2023
Response from ET on 18 Apr 2023
Dear Celine,We're sorry to read your apartment was too hot. The heating is setup at 19C, as recommended by the government. If it was at a higher temperature in your apartment, it was a mistake. It can be changed by our receptionists if you'd like. We hope we will welcome you again soon.Kind regards,Emma, Service Qualité

8/10 Good

Samir

Travelled with family
Liked: Cleanliness, room comfort
Great value
Very well situated Very helpful staff. Breakfast was great (12 euros) Good value overall.
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Erina

Travelled with partner
Disliked: Cleanliness
Room was quite dirty - had bad odor when we walked into the room. The toilet bin wasn’t emptied before us so had used tissue and cottom bud in it… The dishes were oily and had instructions to say that dishes must be washed by the customers (so assuming people at hotel doesn’t clean them). Felt like you are in student hostel.. no soundproof so very noisy even with the sound off the road. Area around the hotel didn’t particularly feel good and safe either.. probably not somewhere we would consider staying again.

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
brilliant location, the kitchen was a real bonus
Stayed 1 night in Nov 2022
Response from Flora, service qualité on 29 Nov 2022
Dear guest,Thank you for your kind feedback.We are happy you enjoyed our location and apartments with kitchenette. We hope to welcome you again soon, in Lyon or in one of our other 20 other locations in France.Kind regards,Flora, service qualité

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022

4/10 Poor

Masami

Stayed 1 night in Oct 2022

8/10 Good

Ngaire

Stayed 3 nights in Sep 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very convenient for Lyon Part Dieu Station. It was comfortable and clean. Our welcome was excellent and staff could not have been more helpful.
Stayed 2 nights in Sep 2022

10/10 Excellent

Charlotte

Liked: Cleanliness, room comfort
Very pleasant no-frills hotel - comfy bed!
We needed a reasonably-priced hotel for one night's stay prior to taking an early flight out of Lyon airport. This hotel was within a few minutes of Lyon Part-Dieu station (where you catch the tram to the airport). It's no-frills, but very pleasant with a comfortable bed, decent shower and large bathroom/toilet. Reception staff were lovely and we were upgraded to an 'apartment' room without charge when we arrived.
Stayed 1 night in Sep 2022

4/10 Poor

Lynn, WILTON MANORS

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was filthy! It looked like it hadn't been cleaned in months. The fridge had hair in it. Baseboards were disguisting and the bathroom was dirty. Shower had obviously overflowed at some point and deteriorated the sink base. Hallways smelled badly and the tired old carpets had not been vacuumed in a long time.
Stayed 1 night in Sep 2022

10/10 Excellent

George

Stayed 1 night in Aug 2022

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is an Expedia recommended hotel. Yet, the hotel is in poor condition, it is near impossible to get a lift. The bed were uncomfortable and not appropriately fitted (the blanket was smaller than the bed, missing pillows) we did not have enough towels. The room was clean, and the breakfast carefully and nicely set.
Stayed 1 night in Aug 2022

8/10 Good

Dagan

Travelled with family
Staff helpful. Simple and functional
Stayed 1 night in Aug 2022
Response from Flora, Service Qualité on 2 Sept 2022
Dear Guest,Thank you very much for sharing your positive feedback. It is great to read you enjoyed your stay with us and appreciated the kindess of our staff.We hope to welcome you again soon in Lyon or in one of our other locations in France.Best regards,Flora, Service Qualité

8/10 Good

Perla Fabiola

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Hazleen

Liked: Cleanliness, room comfort
Perfect for a night in Lyon
Staff were really kind and the room was really clean!
Stayed 1 night in Jul 2022
Response from Flora, Service Qualité on 7 Jul 2022
Dear guest, Thank you very much for sharing your positive feedback online. It is great to read you were very satisfied with the cleaning and the kindness of our staff. We hope to welcome you again soon in Lyon or in one of our other locations in France. Best regards, Flora, Service Qualité

8/10 Good

Kelli

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had 4 people in a 1 bed with a pull out couch. The pullout was made already when we got to the room. There was plenty of space, fresh towels, and it was very clean. Overall a great place to stay.
Stayed 1 night in Jun 2022

6/10 Okay

Annemarie, Dublin

Travelled with partner
Very basic hotel, room includes kitchenette which wasn’t appealing. Breakfast so basic, don’t buy it, go to the train station and get it there!
Stayed 1 night in May 2022