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Reviews of ibis Lyon Gerland Musée des Confluences

3 out of 5
ibis Lyon Gerland Musée des Confluences
68, Avenue Leclerc, Les Berges du Rhone, Lyon, Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 226 out of 625 reviews" "
Rating 8 - Good. 286 out of 625 reviews" "
Rating 6 - Okay. 80 out of 625 reviews" "
Rating 4 - Poor. 18 out of 625 reviews" "
Rating 2 - Terrible. 15 out of 625 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Reception was clean and had plenty of facilities. Receptionist was friendly and check in was easy. Room could have been cleaned better as dust in corners and could hear next room but to be expected. Overall very convenient and comfortable stay.
Stayed 1 night in Feb 2024
Response from HM on 28 Feb 2024
Dear Sir, Madam,Thank you for taking the time to leave us a comment, your feedback is important to us. We are pleased to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our reception service.We have taken good note of your feedback on the upkeep of the premises, and remain attentive to your expectations so that we can improve our quality of service. The entire team works hard every day to provide a quality service that meets our customers' expectations.We hope to see you again for your next stay, Yours sincerely The reception

6/10 Okay

Michael James

Stayed 1 night in Dec 2023
Response from HM on 10 Feb 2024
Bonjour Monsieur JAMES,Nous vous remercions d’avoir pris le temps de nous laisser un commentaire, votre avis est important pour nous. La satisfaction de la clientèle est au cœur de notre métier, c’est pourquoi nous en faisons notre priorité. Nous avons bien pris note de votre retour et sommes navrés que votre séjour n'ait pas pleinement répondu à vos attentes. Nous restons à votre écoute pour toute suggestion de votre part nous permettant de continuer à faire progresser votre confort et votre satisfaction. En espérant que vous nous donnerez une nouvelle opportunité de gagner votre confiance lors d’un prochain séjour, Bien cordialement,HugoLa réception

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
The staff were friendly and the rooms were clean, but the hotel was tired and only one lift was in operation during our stay. It is a budget hotel, so we weren’t expecting five stars, but the rooms were not great. It is also some distance from the centre of Lyon. That is as advertised, but we would stay somewhere closer to the city centre if we travelled to Lyon again.
Stayed 2 nights in Sep 2023
Response from Hugo - Réception on 20 Sept 2023
Dear Patrick, Thank you for taking the time to leave us a comment, your opinion is important to us.We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our services.We are sorry that your stay did not fully meet your expectations. We are currently undergoing security work in our establishment, and apologize for any inconvenience caused during your stay.We hope to see you again for a future stay,Yours sincerelyHugoReception

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value for an overnight stay in Lyon. Room was comfortable and clean. Buffet breakfast was very good.
Stayed 1 night in Jul 2023

8/10 Good

Santhanam

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jun 2023

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff lovely but ….
Good points -Staff at the hotel were all lovely. Room comfortable. Breakfast great Not so good -no sign for hotel at the roadside -had to drive round the block looking for it in the rush hour after a long drive . No lift access from car park with luggage and disabled passenger. Ramp to road ridiculously steep - unmanageable for solo wheelchair user
Stayed 1 night in Jun 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient to the Halle Tony Garnier where we were seeing the Scorpions. About 30 minute walk to Bellacour and the shopping district with some really lovely bistros and restaurants to eat. Uber taxis are amazing in Lyon arriving within 2 or 3 minutes so it was really easy to get to further out to places like La Basilique Notre-Dame de Fourvière and the cultural quarter. Excellent stay, clean rooms and a bar which opens about 6pm til 11.30pm.
Stayed 3 nights in May 2023

10/10 Excellent

Fernando, Panama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from F on 1 May 2023
Monsieur,Nous vous remercions pour vos commentaires suite à votre séjour à l'Ibis Lyon Gerland Musée des Confluences.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments lesmeilleursLa direction - Ibis Lyon Gerland Musée des Confluences 68 Avenue Leclerc, 69007 Lyon04 78 58 30 70Facebook Ibis Lyon Gerland Musée des Confluencesh0778-gm@accor.com Web: http://www.ibis.com/fr/hotel-0778-ibis-lyon-gerland-musee-des-confluences/in

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was placed in an area outside the city center, but the best area of the city, which is between the two rivers, was easily accessible by tram. The room was very small, the wardrobe was open and had space to hang only 3 clothes, the carpet in the corridors was old and worn, the room's furniture materials were old and of a poor quality
Stayed 3 nights in May 2022
Response from Khady on 12 Jun 2022
Dear Guest, Following your stay at the Ibis Lyon Gerland Musée des Confluences, the entire team thanks you for sharing your experience. I am sorry that the storage space and other amenities were not to your liking. your feedback is taken into account and allows us to improve. Kind regards.

6/10 Okay

Laurent

Stayed 1 night in May 2022
Response from Khady on 30 May 2022
Cher Laurent Merci d'avoir pris le temps de laisser une évaluation suite à votre séjour. J'espère que votre séjour s'est bien passé. Nous espérons vous retrouver très prochainement. Bonne journée.

10/10 Excellent

Anna

Stayed 6 nights in Mar 2022
Response from Khady on 22 Mar 2022
Chère Anna, Suite à votre séjour à l'Ibis Lyon Gerland Musée des Confluences, toute l'équipe vous remercie d'avoir partagé votre expérience. Merci pour votre belle note que je partagerais avec l'équipe. Belle journée.

2/10 Terrible

Fanny

Stayed 1 night in Feb 2022
Response from KD on 3 Mar 2022
Chère Fanny, C'est avec regret que je prends connaissance de votre retour d'expérience. Je suis désolée que votre séjour n'ait pas été à la hauteur de vos espérances.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Hotel at a great price
A friendly, clean hotel in a good location right by the River. Restaurant was closed( covid precautions) but by arrangement we had a meal at the next for hotel. Breakfast was great in the Ibis….good choice. Clean and tidy with on site secure parking. Would recommend this to everyone
Stayed 1 night in Oct 2021

8/10 Good

KIERAN

Liked: Cleanliness, amenities, property conditions & facilities
A comfortable hotel, within easy reach of the city centre by metro/tram. Good breakfast
Stayed 1 night in Aug 2021

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great visit
For a flying visit to Lyon this was perfect, staff friendly, breakfast was fresh and excellent... Would recommend the river sightseeing cruise with Bateaux Lyonais
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2021

4/10 Poor

JT, Saint Raphael

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location but not a great room. Check in was slow and cumbersome possibly due to staff shortages, room was tiny and bathroom even tinier. No fridge or any amenities as far as I could see. Breakfast in the Novotel was average at best. Yes, corona has impacted everything but for the money I was underwhelmed on this occasion and other ibis stays have been better.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

A

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the freshness of the environment, typical Ibis style. Simple and effective.
Stayed 2 nights in May 2019

8/10 Good

Nabila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Quick check-in. Kids enjoyed Atari pong game in the lobby
Stayed 1 night in Mar 2019

10/10 Excellent

Sammyjo, Erith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect all round!
Great hotel; clean, comfortable and staff were very helpful. We stayed here for two nights for a gig at Halle Tony Garnier (5 of us in 3 rooms) and everyone was very pleased. The location is also very convenient if you're visiting there. Transport links to downtown and the airport are close by too, I highly recommend this hotel!
Stayed 2 nights in Feb 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Clean, friendly and efficient. Good breakfast. Room quiet and comfortable with decent free wifi.
Stayed 1 night in Oct 2018

6/10 Okay

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Eva B on 19 Sept 2018
Cher Steven, Nous vous remercions de nous avoir communiqué votre retour d'expérience, suite à votre déplacement à Lyon, dans notre hôtel Ibis Lyon Gerland Musée des Confluences. Nous aurions apprécié disposer d'éléments complémentaires, concernant votre déception lors de votre séjour parmi nous. Nous espérons tout de même que notre équipe a su palier au mieux à cette insatisfaction. Restant à votre entière disposition, Bien sincèrement. La direction Ibis Lyon Gerland Musée des Confluences 68 Avenue Leclerc, 69007 Lyon

6/10 Okay

Elizabeth, UK

Liked: Cleanliness
Good location
The hotel was clean and your typical Ibis hotel. The reception staff were friendly. We booked to eat in the hotel. After 45 minutes of ordering we still hadn't received our drinks and finally we decided to leave the restaurant as we couldn't get served. The staff were apologetic but the service was still poor in the restaurant. We booked two hotel rooms. The air conditioning did not work in one of the rooms.
Stayed 1 night in Jul 2018
Response from Eva B on 9 Aug 2018
Dear Elizabeth, Following your stay in our hotel Ibis Lyon Gerland Confluences Museum, thank you for sharing your feelings. We sincerely regret that you have encountered so much waiting when you place an order in our Ibis kitchen restaurant. We would have really appreciated giving you more comfort during your stay with us. Sincerely/ Top managemet - Ibis Lyon Gerland Musée des Confluences 68 Avenue Leclerc, 69007 Lyon Facebook Ibis Lyon Gerland Musée des Confluences

6/10 Okay

Molly, Frankfurt, Germany

Liked: Cleanliness, room comfort
Hotel was in a kind business industry area, near the river. There is a small park that rins the length of the river, so it was nice to be able to walk that. Parking was 12€ a night and it was fairly self explanatory to get in the garage.
Stayed 1 night in Jul 2018

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my best hotel experiences
The staff and general standards of the hotel were outstanding. It really enhanced my enjoyment of lovely Lyon.
Stayed 2 nights in Jul 2018

10/10 Excellent

Suzannedlv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in Fontainebleau. Located on a quiet street only a couple of blocks from the chateau which is a must see. Besides having a large room with tasteful, modern decor, there is a sitting room complete with trendy glass desk large enough to work at, large windows some opening on to the garden. The ensuite bathroom, there is a large kitchen and downstairs living room is large and modern with double basins and a huge shower. The big, beautiful garden has several seating areas and is a nice place to sit out in. We highly highly recommend Le Clos Saint Honoré !
Stayed 1 night in Jul 2018
Response from Eva B on 25 Jul 2018
Dear Suzannedlv, Glad you had a nice stay in Fontainebleau, we are sorry to inform you that you have made an error regarding the attribution of your review on our ibis Lyon Gerland Confluences Museum. Sincerely. Top management - Ibis Lyon Gerland Musée des Confluences 68 Avenue Leclerc, 69007 Lyon Facebook Ibis Lyon Gerland Musée des Confluences

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free pinball in lobby :)
Basic, simple but well done. No complaints.
Stayed 2 nights in Mar 2018

10/10 Excellent

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Elke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopover
Stopover from Italy to Reims. Nice and clean hotel next to a great museum. (Confluences) which is worth a visit. Restaurant Dinner in Hotel a bit pricey. Breakfast 9.90€/per person per day, parking 11€ per night. We booked double bed room but had 2 single beds put together which meant that there was a gap. That was not comfortable.
Stayed 2 nights in Jun 2017

10/10 Excellent

nazzareno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location especially if you are going to attend a concert at Halle Tony Gardiner.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Marc, Basel

Liked: Cleanliness, property conditions & facilities
Fine for Halle Tony Garnier
Hotel situated conveniently for Halle Tony Garnier. Check in quick, receptionist spoke good English Room is typical ibis, clean & functional. I paid the extra for buffet breakfast, this was a cereal, cold meats & cheese, juice, bread rolls & was well stocked. Check out was quick. I was disappointed that the bar shut so early that I could not have a drink with friends after the concert. Receptionist helpfully told us there was a vending machine on 3rd floor.

6/10 Okay

jonathan, Birmingham

Liked: Cleanliness, property conditions & facilities
Adequate, clean and quiet hotel.
Clean mid range hotel. A little small for twin beds which were small too. Not much room to separate small twin beds. A little far if you want the old town but a tram nearby for that. More of a business hotel and location.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
the hotel is quite far from the downtown. So you'd better pay more for somewhere closer and save time and money with cabs. The air conditioner was quite dirty and gave me asthma.

6/10 Okay

Monther

Liked: Cleanliness
Disliked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
A hotel very convenient for short stays close to tram and bus 10 mins from centre

8/10 Good

carolina, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop one night on a road trip through france
Nice big hotel, with secure car park. spacious room and comfortable bed. Had a really good sleep. We only stop for one night to rest, but if you want to visit the centre of lyon, it's about 15 min drive. The guy at the reception was really friendly and even though we arrived after 11 pm, he prepared something to eat at the bar for us. The only thing was that they provided only two towels, (we were two people) and no hand towel, so I had to use the same towel for everything.

8/10 Good

Sandip Jaiswal, India

Liked: Cleanliness, staff & service, property conditions & facilities
Stay at ibis lyon
My experience at ibis lyon was good, though it is not near the city centre but well connected by tram and metro, there is a river near to hotel which is pleasant surprise. Staff at reception are bit rude but reataurant staff is very good and co operative

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel good food
Good location, comfortable room. Good food. Helpful staff