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Reviews of Hotelo Lyon Ainay

2 out of 5
Hotelo Lyon Ainay
19 cours de Verdun Gensoul, Lyon

Reviews

8.0

Very good

Rating 10 - Excellent. 79 out of 220 reviews" "
Rating 8 - Good. 86 out of 220 reviews" "
Rating 6 - Okay. 32 out of 220 reviews" "
Rating 4 - Poor. 17 out of 220 reviews" "
Rating 2 - Terrible. 6 out of 220 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Roy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed for one night. Super friendly staff accompanied me to the hard to get to parking building next to the hotel. The next day they retrieved the car for me. Not a good hotel to stay it if you have a car. Our room was in the ground floor of a scary apartment building next to the hotel. A key FOB was needed to open 2 security doors before getting to the room. This "annex" location was not mentioned by Expedia.

10/10 Excellent

Mary Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff! So very helpful above and beyond what they were asked to do. I recommend this place highly.
Stayed 2 nights in Oct 2023

8/10 Good

Marek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Jeff A

Liked: Staff & service
Disliked: Property conditions & facilities
Property is poorly located. Security is marginal, at best. If you can afford more I’d stay elsewhere.
Stayed 1 night in May 2023
Response from olivier on 30 May 2023
Dear Jeff,First of all thank you for your stay with us and for the feedback you give about your stay.As you can read on our website or all other partners website, the hotel is located in the city center of Lyon. We have rooms facing inside the courtyard and other on the street offering all different views. All the pictures we are showing are the real one, what would be our interest to show something wrong and get only unhappy gests at the hotel ? We are offering what we are selling and as you can see, the feedback of our guest is saying that ! All the team is dedicated to our guest with only one goal, offering you the best welcome and service during your stay in Lyon. What makes us unique is our capacity to adapt ourselves ! You should have told us that you want to keep your key with you (we can make an exception if needed)… And also told us your frustration about the room, we would have do our best to find an other room for you ! During your stay we would had the opportunity to find a solution, after we can’t do anything more, we are sad about that…Hope to get a chance to welcome you in the future for a new and better Hotelo experience.Olivier and the Hotelo Ainay team.

6/10 Okay

John

Stayed 2 nights in Apr 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great budget hotel. The room we stayed in was old and dated but clean. If you have mobility issues or trouble with stairs be sure to book a room on the ground floor (there are only 4). The front desk staff are amazing... very friendly and helpful. The breakfast (which can be bought separately) is good (not a lot of variety but quality food). Location is great... Right at the bus and train stations Perrache.
Stayed 2 nights in Mar 2023

6/10 Okay

Gunar

Liked: Staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this hotel. I was given a room in the building just beside it and it was on the ground floor so I didn’t have to carry my suitcase up. The rooms were modern and cozy. The staff was also very friendly and spoke English and Spanish as well as French. The area around it has lots of bars and restaurants and is next to Perrache. The only downside is that some homeless people live there and one of them screamed at me out of the blue so beware of that.
Stayed 3 nights in Jan 2023

10/10 Excellent

Loren, Astoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, friendly staff. They really make this hotel special. Comfortable room. Loved the breakfast. The dining room was a pleasant place to have my coffee and wake up before breakfast.

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2022

6/10 Okay

Yuanjie

Liked: Staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

ERIC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Igor

Liked: Cleanliness, staff & service
Trip to Lyon
Old hotel. Personal is friendly and has good attitude to clients. Some rooms do not have air conditioners and windows do not open.We asked for better room and we got it. We can not say about breakfast quality, we did not buy it.
Stayed 1 night in Jul 2019

2/10 Terrible

amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible! only if you want to have flea bites!
this place is terrible! they can't even call a hotel! it is worst than student accommodation! there is no AC in the room neither fan was provided during hot summer. The wall is so thin, you can hear next door talking and when people walk pass your door, the wall is shaking! The worst nightmare I had was bed bugs and fleas!! I had terrible bites and my skin is so itchy! I talked to receptionist and he said he has no room for me to change. I wrote to management and they said they never have bed bugs and fleas! hell yeah! my body started feeling itchy ever since I walked into the room and I showed picture to them. I don't believe this is the first time! Avoid this terrible place!
Stayed 2 nights in Jun 2019

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and goods value
Welcoming and goods value
Stayed 1 night in Jan 2019

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Budget Perrache cheap comfortable safe decor
Convenient for Perrache and all of Lyon by Metro cheap comfortable not typical of the kind of budget places normally found near a station. Safe and not depressing.
Stayed 1 night in Dec 2018

6/10 Okay

Christien

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very hot rooms during the summer months
Check-in was easy, rooms were clean, staff was friendly. Hotel is located directly next to Perrache train station and in walking distance to most of Lyon's major sites. But if you are booking this hotel during the summer months you may have to reconsider. The room was stifling hot as it did not have air conditioning or even a fan. We had to sleep with both the window and door open and still it felt like a sauna in our room. Because of this, it was a very uncomfortable stay.
Stayed 2 nights in Aug 2018

4/10 Poor

Steve, New York, NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced. The AC doesn't cool. The room is aged and not clean. The staff was helpful but you can't help a hotel with that condition.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Easy and comfortable station hotel
Simple and comfortable, easy for the station
Response from Assistant Manager on 10 Apr 2018
Thank you for your review !

8/10 Good

Michelle, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location !
We choose this hotel because of it location. It is walking distance to the old Lyon. Very convenient. It is very clean and has some charmes (older). Enjoyed the breakfast and the employers were very helpful, friendly and excellent..
Stayed 2 nights in Sep 2017

4/10 Poor

Sarah, Melbournre

Disliked: Cleanliness, room comfort
Close the metro station
The hotel is in a good location close to the Metro station. However the hotel and room is very dated. The room has no air conditioner and is very small. The beds are not comfortable. Wifi is good in the room.

8/10 Good

Damien

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Claire, Gosport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small, friendly hotel - 2 Star
Friendly and helpful staff answered all my queries about tourist trails and transportation for the Euro football games. Breakfast was good too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location, budget friendly hotel.
Good hotel for the price. It's a bit dated and the room could do with redecoration, but the location and friendliness of the staff make up for the shortcomings. The air con didn't work properly, but again you have to remember it is a budget hotel. Would recommend for a group of friends, not a couple or family stay.

6/10 Okay

Verified traveller

Reception was good and helped us to carry the luggage upstairs as there is no elevator in the hotel. Walk on the floor of the room makes noise but it's fine in the bathroom.

10/10 Excellent

H F, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Hotel for a few days trip in Lyon, the staff and specially Elise was great, will be back

8/10 Good

H F, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a oldr but very well maintain hotel, the staff is amazing, specialy Elyse who always have a smill and answer your question, we will be back,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Clean and quiet!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shohara

Stayed 3 nights in Mar 2024

10/10 Excellent

Philippe

Stayed 1 night in Dec 2023

10/10 Excellent

nathalie

Stayed 1 night in Dec 2023

10/10 Excellent

Frédéric

Stayed 1 night in Dec 2023

4/10 Poor

Mohamed

Stayed 3 nights in Nov 2023

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023

10/10 Excellent

Susann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freundliches, ruhiges, zentrales Hotel
Sehr hilfsbereit und freundlich. Es ist persönlich und familiär, da das Hotel nicht groß ist. schöne Atmosphäre, gutes Frühstück und sehr zentral und trotzdem ruhig. Alles fußläufig zu erreichen und gute Restaurants sind auch in der Nähe. Preis/Leistungsverhältnis top.
Stayed 2 nights in Nov 2023

6/10 Okay

Olivier

Stayed 1 night in Nov 2023

10/10 Excellent

Pascale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Bell'albergo con molto stile. Camera piccola, ma confortevole. Il punto forte è il personale, la ragazza alla reception , Anais, gentilissima e molto preparata.
Stayed 1 night in Sep 2023

8/10 Good

Klaus, Bonn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
befindet sich in unmittelbarer Nähe zum Bahnhof Perrache
Stayed 4 nights in Sep 2023

8/10 Good

Cyrille

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super accueil, mais ca rattrape pas letat de la chambre. Un trou a rat, une sdb pas tres propre et un lit douteux. Petit dej vraiment pas terrible
Stayed 1 night in Jul 2023

8/10 Good

Reinaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suficiente
Stayed 1 night in Aug 2023

10/10 Excellent

alessandro

Stayed 1 night in Aug 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Cyrille

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au top comme d'habitude.
Stayed 1 night in Jul 2023