Dear Chris,Thank you for the time you spent writing your comments regarding your stay with us.I am so glad to read it!We really care about the experience of our customers.Thank you for sharing your satisfaction.We hope to welcome you back very soon.Best regards,

Dear Ivan,Thank you for the time you spent writing your comments regarding your stay with us.I am so glad that you have been sensitive to the attitude of our staff. We really care about the experience of our customers.Thank you for sharing your satisfaction.We hope to welcome you back very soon.Best regards,

Dear Andre,Thank you for taking the time to share your experience at DoubleTree by Hilton Lyon Eurexpo. We are sorry for the inconvenience caused. Our hotel was built on an HEQ (High Environmental Quality) concept based on specifications from the city of Lyon about 10 years ago. We could not install a real AC system but only a double flow ventilation system which is not well performing when it is so hot outside. We have taken the decision to totally renovate our air conditioning system and we are delighted to announce the installation of air conditioning throughout the building by the end of May 2024.We understand your dissatisfaction and apology again for this experience.As for the pet fee, we ask for 25 per stay and not per night as we need more time to clean the room where there was a pet (knowing that some guests are allergic we really care about the carpet).We hope we will have the pleasure to welcome you again in the future for a much better experience.Sincerely,

Dear Martin,Thank you for taking the time to share your experience at the DoubleTree by Hilton Lyon Eurexpo.I am delighted to read that you had a pleasant stay with us.We look forward to seeing you again.Warm regards,

Cher Richard,Je vous remercie d’avoir pris le temps de partager votre expérience à l'hôtel DoubleTree by Hilton Lyon Eurexpo.Je suis ravie de constater que vous avez passé un agréable séjour parmi nous.Nous attendons impatiemment le plaisir de vous revoir.Bien à vous,

Cher Jaclyn,Je vous remercie pour votre note. Je reste à votre écoute pour échanger sur votre ressenti plus en détail afin que nous puissions vous satisfaire pleinement lors de votre prochain séjour.Dans l'attente du plaisir de vous revoir.Bien Cordialement,

Hi Darion, Thank you for your stay with us at Doubletree by Hilton Lyon Eurexpo. We are surprised by your comment since the hotel has not only a restaurant but also 24/7 room service. You are of course, free to choose NOT to eat at the hotel. It's year 2023, you could have easily order your food through UBER EATS & have it delivered so, we're not sure what you mean. As for the 400, this is a guarantee in the form of preauthorization corresponding to your total stay plus a 100 extra / night. It works the same way as for car rental. At the end of your stay, you can deduct your bill from the amount held or take the option to settle your bill in cash or by another means of payment accepted at the hotel. For your information, this is a standard of procedures for most major hotel chains.We are sorry that you were not aware of this. Please know that the hotel has a 24/7 phone service and you are welcome to call anytime for all inquiry.Thank again for your patronage.

Dear Win,Thank you very much for this amazing feedback !It' a real source of motivation for all the staff.Don't hesitate to share your experience on social medias too.We hope to see you gaain (soon ?),we will welcome you with pleasure !Besr Regards,

Cher Barry,Je vous remercie d’avoir pris le temps de partager votre expérience.Je suis ravie de constater que, dans l’ensemble, vous avez passé un agréable séjour parmi nous.Nous attendons impatiemment le plaisir de vous revoir.Bien à vous,

Dear Mr Parvinder,We thank you for having chosen the DoubleTree by Hilton Lyon Eurexpo.We regret that your experience with us was not up to your expectations. Indeed we are facing some challenges to balance between our air conditionning and condensation. Our engeneering partners are working on it to find a solution, however with the holiday period in France it is extremely difficult to find prompt intervention support. We thank you in advance for your kind understanding.We look forward to seeing you again.Best Regards,

Cher Mark, Je vous remercie d'avoir pris le temps de partager votre expérience. Je suis ravie de constater que vous avez passé un agréable moment parmi nous. Nous attendons impatiemment le plaisir de vous revoir. Bien à vous,

Dear Selahaddin, Thank you for the time you spent writing your comments regarding your stay with us. I am delighted to note that you had a pleasant stay with us. We look forward to seeing you again. Best regards,

Chère Odette, Je vous remercie d'avoir pris le temps de partager votre expérience au DoubleTree by Hilton Lyon Eurexpo. Je suis ravie de constater que vous avez passé un agréable séjour parmi nous. Nous attendons le plaisir de vous revoir. Bien à vous,

Dear Liliya, Thank you very much for this great feedback. ! We are glad that you had a very good stay in our hotel. We hope to see you again to spend a good time with us ! Best Regards,

Dear Chi, Thank you for taking the time to share your experience at the DoubleTree by Hilton Lyon Eurexpo. I am delighted to read that overall you had a pleasant stay with us. We look forward to seeing you again. Warm regards,

Dear Ata, Thank you for taking the time to share your experience at the DoubleTree by Hilton Lyon Eurexpo. I am delighted to read that overall you had a pleasant stay with us. We look forward to seeing you again. Best Regards,

Dear Customer, We follow the Louvre Hotel instructions as far as the control of the Covid vaccination is concerned. We regret this inconvenience and hope you spent a nice stay in our hotel. We hope we will welcome you again soon. Best Regards,

Dear Michael, Thank you for your review regarding your last stay with us. We regret that you have not felt welcomed during your stay - au contraire, our team is more than glad to be back after such a long period of on and off working due to the restrictions. Is there anything else we could have done better? I would be delighted to discuss further with you your stay since your rating of 6 out of 10. Remaining at your entire disposal and looking forward to the opportunity talking to you, Kind regards, Sylvie Schira Director Sales & Marketing

Dear Markus, We thank you for sharing your feelings regarding your stay in our hotel. We are glad to know that you enjoyed your stay ! We will be more than happy to welcome you for your next stop in Lyon. Best regards, Marion Junot Front Office Team Leader

Dear Scott, First of all, I would like to thank you for taking the time to answer our guest comment. Your honesty is very much appreciated and thanks to your comment we have a chance to improve our services. The Golden Tulip is 1.2 mi from Eurexpo Exhibition Center and 8.1 mi from Stade des Lumieres Stadium. It is accessible via the A43 motorway. Free private parking is available. Looking forward to welcome you soon again, I stay at your entire disposal, Best regards Mathilde Lafont, Front Office Manager

Dear Guest, Thank you very much for taking the time sharing your experience with us through social network. It was a pleasure to welcome you and assist you during your stay. Your comment towards our staff have been shared to the entire hotel team and very much appreciated. It always reminds us why we choose to work in the hospitality industry. I hope we will have the opportunity to see you again, maybe longer, in the near future. Best regards, Mathilde Lafont

Dear guest, We are not used to receive such comment and we do apologize for the inconvenience you encountered during your stay. I’m deeply sorry to read that our air conditioning system disappointed you. Your comments are very important for us and will help us to take measures to improve your next experience in our property. We are sorry to read that you were disappointed by the quality / price ratio of our establishment. Our prices vary according to the period and activity in Lyon. This choice allows us to offer you very advantageous prices on certain dates. . If you come back in Lyon and would like to give us a new chance, do not hesitate to contact me for your reservation. I will be glad to take care of your stay. Looking forward to welcome you soon again, I stay at your entire disposal, Best regards Mathilde Lafont, Front Office Manager

Dear Sir, I would like to thank you for sharing your feedback on your recent stay with us. I am glad to read that your experience was more than enjoyable and we would love to welcome you back again in the future! Warmest regards, Mathilde Lafont, Chef de Réception