All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 359 out of 1009 reviews" "
10 - Excellent
359
Rating 8 - Good. 341 out of 1009 reviews" "
8 - Good
341
Rating 6 - Okay. 150 out of 1009 reviews" "
6 - Okay
150
Rating 4 - Poor. 79 out of 1009 reviews" "
4 - Poor
79
Rating 2 - Terrible. 80 out of 1009 reviews" "
2 - Terrible
80
8.0/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Good
SKYE
Travelled with family
25 May 2024
Liked: Cleanliness, staff & service
Complements to John at reception. Extremely helpful and funny.
SKYE
Stayed 1 night in May 2024
Response from Khawar on 25 May 2024
Dear Skye,Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that John at reception made such a positive impression with his helpful and humorous demeanor. Your feedback is truly appreciated, and we'll make sure to pass on your compliments to John and the rest of our team. We hope to have the pleasure of welcoming you back to Thistle Express Luton Hotel soon.Kind regards, KhawarReception Manager Thistle Express Luton.
Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths
Tony
Stayed 2 nights in May 2024
Response from Reception Team on 22 May 2024
Dear Tony,Thank you for taking the time to post a review. We appreciate your feedback! As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Kind regards,
10/10 Excellent
Meenakshi
Travelled with family
22 May 2024
Liked: Property conditions & facilities
Hotel is nice break fast is excellent however area around the hotel especially at night is not safe what I feel
Meenakshi
Stayed 1 night in May 2024
Response from Reception Team on 22 May 2024
Dear Meenakshi,Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your breakfast. As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Regards,
Dear Simon,Thank you for taking the time to share your perfect rating! We're thrilled to know that your experience at Thistle Express Luton was exceptional. Should you plan another visit to Luton, we look forward to welcoming you back for another memorable stay.Kind regards,Khawar.Reception ManagerThistle Express Luton
10/10 Excellent
Salar
15 May 2024
Friendly staff
Salar
Stayed 1 night in May 2024
Response from Reception Manager on 15 May 2024
Dear Salar, Thank you for having taken the time to share this lovely review following your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
10/10 Excellent
Bernadette
13 May 2024
Liked: Amenities
Very nice hotel. Clean, convenient to all amenities. Staff friendly, comfortable bed.food was great. Will stay there again. Only make ure you have booked your taxi before you leave the airport. Taxis prices outrages. Get the bus back to the airport or get the A bus outside the ibis hotel outside the airport to the main town bus station and walk through the shopping Mall Thistle express is a little way along on your right.
Bernadette
Stayed 1 night in May 2024
Response from Reception Team on 14 May 2024
Dear Bernadette,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
Dear Harriet,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
Cheap stop off before the airport. Bit noisy at night. Cattle market for breakfast but ok
Lisa
Stayed 1 night in Apr 2024
Response from Reception Team on 1 May 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 Good
Katherine
25 Apr 2024
Katherine
Stayed 1 night in Apr 2024
Response from Giovanni reception Manager on 27 Apr 2024
Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
2/10 Terrible
Rutendo
25 Apr 2024
Rutendo
Stayed 1 night in Apr 2024
Response from Reception Manager on 15 May 2024
Dear rutendo, Thank you so much for your review. I am sorry to hear you had a disappointing stay.We would love to welcome you back and fully meet your expectations on this occasion.Kind Regards, leah
Very cosy room. Everything I needed. Bright. Comfortable bed.
Nice breakfast. Good coffee.
The staff were lovely and very helpful.
Angela
Stayed 2 nights in Apr 2024
Response from Reception Team on 24 Apr 2024
Dear Angela , we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 Good
Sam
24 Apr 2024
Sam
Stayed 1 night in Apr 2024
Response from Reception Team on 14 May 2024
Dear Sam,Thank you for taking the time to share your feedback. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
6/10 Okay
Josh
24 Apr 2024
Disliked: Staff & service
Josh
Stayed 1 night in Apr 2024
Response from Reception Team on 25 Apr 2024
Dear Josh,Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kind regards,
The room was simple but comfortable and clean. The free breakfast was better than I expected and the staff were always helpful.
David
Stayed 6 nights in Apr 2024
Response from Sabia on 24 Apr 2024
Dear David, We're thrilled to hear you enjoyed your stay with us! Providing a comfortable and clean environment, along with a satisfying breakfast, is our priority. Our team works hard to ensure every guest has a pleasant experience, and your kind words mean a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards, Sabia Senior Reception Manager
nice and clean ,near to luton airport, easy tansportion to airport, near shoping center
RAHMANPUR
Stayed 1 night in Apr 2024
Response from Reception Manager on 21 Apr 2024
Dear Rahanpur, Thank you for your review and for choosing our hotel. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We hope to see you again soon.Kind Regards, Leah
6/10 Okay
Aileen
Travelled with group
16 Apr 2024
Liked: Cleanliness, staff & service
Hotel and staff were great but found the area around a bit intimidating
Aileen
Stayed 1 night in Apr 2024
Response from Giovanni reception Manager on 16 Apr 2024
Dear Aileen,Thank you for your review, I am apologies you have found the area not safe. Kind Regard
Dear Georgios, Thank you so much for your review. I am delighted to hear you had a good stay with us. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
Response from Giovanni Reception Manager on 12 Apr 2024
Dear David, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
Hello Marian We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 Good
Julie
Travelled with family
11 Apr 2024
Hard to find but overall ok stay would use again
Julie
Stayed 1 night in Apr 2024
Response from Reception team on 12 Apr 2024
Hello Julie ! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
I like short distance to shopping centre, reasonable prices
Anna
Stayed 1 night in Apr 2024
Response from Reception team on 12 Apr 2024
Thank you for your kind words, Anna. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Nicely remodeled inside. Cool reception and breakfast area with 24 hour tea and coffee. Very friendly reception staff. Excellent food at breakfast.
I recommend a Bolt, Uber or Taxi unless you know the way. Especially with luggage. Public transport option is awful. Infrequent bus to Rail junction bus terminal. Winding walk around a poorly lit series of underpasses and entrance is through the TK Maxx mall. Driving or taxi entrance up a ramp and very convenient by comparison. Desk appreciated as well as an extra hour for late check out. Thank you.
Jon
Stayed 1 night in Apr 2024
Response from Reception team on 12 Apr 2024
Dear John, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.
We really enjoyed staying there. We could have meal and free coffee and tea in the dining space. There was a microwave and it was useful. We checked out the hotel at 4:30 am but got breakfast bags . All the staff were very nice.
Nao
Stayed 1 night in Apr 2024
Response from Reception team on 12 Apr 2024
Dear Nao, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.
Great service, clean room, access to microwaves and drinks. But confusing to reach if arriving later in the evening.
Rimsa
Stayed 1 night in Mar 2024
Response from Reception team on 12 Apr 2024
Hello Rimsa! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you.We are very sorry if the indication was not that great from the map.Have a wonderful day!
Nice hotel. Well kept, modern and clean. The staff were friendly- asked for extra pillows and this was not an issue. Free hot drinks and cold drinks are a nice addition. The breakfast was tasty and everything was plentiful. It did get noisy during the night due to other guests but otherwise an excellent stay and i highly recommend
Rheana
Stayed 1 night in Mar 2024
Response from Alexandra on 1 Apr 2024
Dear Rheana, Please let me thank you for such an amazing review. We are more than happy to hear that our hotel was, as you expected, clean, modern and comfortable. It is such an amazing opportunity to thank you and welcome you back many times from now on. Thank you for rating our staff so nicely and this is what we aim for, having the best customer service in Luton.We hope that you choose to stay with us again. Thank you for choosing the Thistle Express Luton.Kind regards, Alexandra Reception Manager
Dear Adriana, Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kin regards, Alexandra Reception Manager
10/10 Excellent
Syed
30 Mar 2024
Syed
Stayed 1 night in Mar 2024
Response from Khawar on 19 Apr 2024
Dear Mr. Syed,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback. While we're thrilled to hear about your positive experience, we also value your insights on how we can further improve. If you have any specific feedback or highlights about your stay that you'd like to share, we'd love to hear them! Your input helps us ensure that every guest has a memorable experience at Thistle Express Hotel. We eagerly await the opportunity to welcome you back soon.Kind regards,Khawar.Reception Manager
Located at a very convenient location, close to Luton Airport and the mall is just right beside the hotel. Free breakfast was provided and it was great. Guests also had free flow coffee, tea and hot chocolate which was a great addition! Would recommend!
Daphne
Stayed 1 night in Mar 2024
Response from Reception Manager on 29 Mar 2024
Dear Daphne, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We look forward to welcoming you back and providing you with another fantastic experience. Kind Regards, Leah
The beds and linen towels etc were clean. The buffet was good. The staff friendly enough. There are stains and some wear around the room but for the price I would stay here again.
steve
Stayed 1 night in Mar 2024
Response from Alexandra on 29 Mar 2024
Dear Steve, Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your early breakfast. We will take your comments on board regarding steps. We hope that you choose to stay here again soon. Thank you for choosing the Thistle Express Luton. Kind regards, AlexandraReception Manager
6/10 Okay
Igor
22 Mar 2024
Igor
Stayed 1 night in Mar 2024
Response from Reception team on 12 Apr 2024
Hello Igor! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
I had to move from a different hotel to this one, I was unwhat to expect. I was pleasantly surprised, spotless clean room, bath, decent quality bedding and towels. Comfortable bed. Had a great nights sleep. The staff were very friendly and helpful.
samantha
Stayed 1 night in Mar 2024
Response from Reception Manager on 16 Mar 2024
Dear Samantha, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We hope to see you again soon. Kind Regards, Leah
8/10 Good
Jinal
10 Mar 2024
Jinal
Stayed 1 night in Mar 2024
Response from Reception Manager on 30 Mar 2024
Dear Jinal, Thank you so much for your review. I am glad you enjoyed your stay. We hope to see you again soon. Kind Reagrds, Leah
8/10 Good
Estelle
9 Mar 2024
Estelle
Stayed 1 night in Mar 2024
Response from Reception Manager on 30 Mar 2024
Dear Estelle, Thank you so much for your review. I am delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind Regards, Leah
Unscheduled stay due to flight cancellation
Can't complain we liked it here
Jonathan
Stayed 1 night in Mar 2024
Response from Mathieu on 10 Mar 2024
Dear Jonathan,Thank you for your recent stay and for taking the time to share your experience with us.I am please to see that you had a good time with us and hope to see you in better circumstances.
8/10 Good
Amanda
4 Mar 2024
Liked: Staff & service
Amanda
Stayed 1 night in Mar 2024
Response from Reception Manager on 5 Mar 2024
Dear Amanda, Thank you for your review. I am glad you enjoyed your stay. We hope to welcome you back soon. Kind Regards, Leah
10/10 Excellent
David
3 Mar 2024
David
Stayed 1 night in Feb 2024
Response from Reception Team on 23 Mar 2024
Thank you for the perfect score, the team appreciate it. Hope to see you again soon.
10/10 Excellent
Linda
Travelled with partner
2 Mar 2024
Liked: Property conditions & facilities
Lovely hotel - room was good. Hot drinks available at reception for free. Great hot breakfast. Reasonably priced too.
Linda
Stayed 1 night in Feb 2024
Response from Reception Team on 2 Mar 2024
Dear Linda, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 Good
James
29 Feb 2024
Liked: Cleanliness, staff & service
No drinking vessel in the room.
James
Stayed 1 night in Feb 2024
Response from Reception Team on 2 Mar 2024
Hi James, it’s great to hear that you had a positive experience at Thistle Express Luton. Our team will be very happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know
10/10 Excellent
teresa
26 Feb 2024
teresa
Stayed 3 nights in Feb 2024
Response from Alexandra on 21 Mar 2024
Dear Teresa, Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton. Best regards, Alexandra Reception Manager
Dear Guest, Thank you so much for your review. I am delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind Regards, Leah
Rooms were clean staff very helpful but the first room i got didn't have double glazing so i was moved to another room i couldn't close the window it was a very cold night .receptionist offered me another room but by this time id had enoughof up and dow in the lift.
Dorothy
Stayed 1 night in Feb 2024
Response from Reception Manager on 27 Feb 2024
Dear Dorothy,Thank you for sharing your experience with us. We are glad to hear that you found the rooms clean and the staff very helpful during your stay. However, we apologize for the inconvenience you faced with the first room not having double glazing and the issue with the window not closing properly a cold night. We understand how important a comfortable stay is for our guests, and we regret that we fell short in providing that for you. Your feedback regarding the room conditions will be addressed with our team to ensure such issues are rectified promptly. We appreciate your patience and understanding during this time. If you decide to stay with us again, we will do our best to make sure your experience is much smoother and more enjoyable. Thank you for choosing our hotel. Kind Regards, Leah
6/10 Okay
Nkemkamma Alvin
Travelled with group
25 Feb 2024
Disliked: Cleanliness
Small rooms, poor heating,
Nkemkamma Alvin
Stayed 1 night in Feb 2024
Response from Reception Manager on 25 Feb 2024
Dear Guest, Thank you so much for your review. I am sorry we did not meet your expectations in all aspects. I will pass your feedback onto the relevant Heads of Departments to ensure corrective action is taken. We hope you will give us another chance in the future. Kind Regards, Leah
Dear Guest, Thank you so much for your review. I am delighted to hear you had a good stay with us. We would love to welcome you back to our hotel. Kind Regards,Leah
4/10 Poor
Catherine
Travelled with family and small children
25 Feb 2024
Disliked: Property conditions & facilities
Nice spacious room but we initially didn’t have shower gels I. The room. The bath clogged & could take water out
Catherine
Stayed 1 night in Feb 2024
Response from Sabia on 25 Feb 2024
Dear Catherine, Thank you for sharing your feedback with us. We're glad to hear that you found your room spacious. However, we apologize for any inconvenience you experienced with the shower gels not being initially provided and the issue with the bath drainage.Rest assured, we take your comments seriously and have already taken steps to address these concerns. Our housekeeping team has been reminded to ensure that all necessary amenities are promptly replenished in each room, and our maintenance team has been dispatched to resolve the bath drainage issue immediately.We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm Regards, Sabia Senior Reception Manager
8/10 Good
Abdul
23 Feb 2024
Liked: Property conditions & facilities
I nothing dislike. Everything is good. This is my second time staying. Hopefully l will book next year again thanks to Expedia. Thanks to the hotel management
Abdul
Stayed 3 nights in Feb 2024
Response from Sabia on 25 Feb 2024
Dear Abdul, We are thrilled to hear that you had a wonderful stay with us once again! Thank you for choosing to stay with us for the second time, and we appreciate your loyalty. It's fantastic to know that you found everything to your liking and that you plan to return next year.We also extend our gratitude to Expedia for facilitating your booking and making your experience seamless. Your kind words have been shared with our entire team, and we are motivated to continue delivering exceptional service to our guests.We eagerly await your next visit and look forward to welcoming you back for another memorable stay.Warm Regards, Sabia Senior Reception Manager
Dear valued guest, We are absolutely delighted to receive a perfect score from you! Thank you so much for taking the time to rate your experience with us. Achieving a 10 out of 10 is truly a testament to our dedication to providing excellent service and ensuring our guests have a memorable stay.Your feedback means the world to us, and it motivates us to maintain our high standards and continuously improve. We hope to have the pleasure of hosting you again in the future for another exceptional stay!Warm Regards, Sabia Senior Reception Manager
10/10 Excellent
Gerard
19 Feb 2024
Gerard
Stayed 1 night in Feb 2024
Response from Sabia on 25 Feb 2024
Dear valued guest, We are absolutely delighted to receive a perfect score from you! Thank you so much for taking the time to rate your experience with us. Achieving a 10 out of 10 is truly a testament to our dedication to providing excellent service and ensuring our guests have a memorable stay.Your feedback means the world to us, and it motivates us to maintain our high standards and continuously improve. We hope to have the pleasure of hosting you again in the future for another exceptional stay!Warm Regards, Sabia Senior Reception Manager
Dear Paul,Thank you for your review and for choosing our hotel. I am delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind Regards,Leah