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Reviews of Holiday Inn Express London Luton Airport, an IHG Hotel

3 out of 5
Holiday Inn Express London Luton Airport, an IHG Hotel
2 Percival Way, Luton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1003 reviews" "
Rating 8 - Good. 325 out of 1003 reviews" "
Rating 6 - Okay. 80 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped here a few times. Next to the airport, so great location for it. Check in was very easy. Rayeem (hope my memory is correct) was extremely friendly and pleasant. Quieter than you would expect and other people were considerate through the night.(I had some bad news late at night and didn't sleep). Got up at 4.30 and went down for the 'Grab and Go' breakfast and was pleasantly surprised that you could sit and have cereals and hot coffee along with croissants and muffins.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 15 May 2024
Janet, thanks for your review of our hotel.Thanks for choosing our hotel and we hope to welcome you back soon.All the best, Sophie -

6/10 Okay

Nico

Stayed 1 night in May 2024
Response from HOM on 14 May 2024
Hi Nico, thanks for the rating. Safe travels and All the best, Sophie - Hotel Operations Manager.

2/10 Terrible

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Just extremely hot in room, no chance of getting nights sleep. Ac was on but just blowing hot air.
Stayed 1 night in May 2024
Response from HOM on 13 May 2024
Hi Michael, please drop us a message so we can discuss this. All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Donald, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here twice and half to say it’s a great hotel. Great breakfast and love they serve food. The staff is friendly and the rooms are well appointed with comfy beds and pillows. My impression is that this hotel is particularly well managed to provide the experience they do.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 9 May 2024
Thanks for the 5/5 rating, Donald.We're happy to know you had a lovely stay at our hotel. We hope to see you again soon!All the best, Sophie -

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Arrived at 2am and the receptionist was extremely helpful and efficient. The room was clean and tidy. I had a good stay and would be sure to come again.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 3 May 2024
Thanks for the 5/5 rating, George.All the best, Sophie -

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very close to Luton airport.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 3 May 2024
Laura, we're grateful for the lovely feedback.All the best, Sophie -

8/10 Good

Cecilia

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel staff were friendly and helpful especially Reeyah. Great breakfast options!
Stayed 3 nights in Apr 2024
Response from - Hotel Operations Manager on 1 May 2024
Thanks for your kind words, Cecilia.All the best, Sophie

4/10 Poor

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower temperature was uncontrollable
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 29 Apr 2024
Thanks for your feedback, Chris.All the best, Sophie -

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
The cappuccino was not nice at all. Should invest in a better coffee machine or offer it fresh from the bar. Shame as the breakfast had many options but could not drink the cappuccino.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 29 Apr 2024
We appreciate your kind words, Elena.All the best, Sophie -

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service
Very convenient. Great view from the lounge.
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on 29 Apr 2024
Thanks for the kind review,Sventlana!See you next time.All the best, Sophie

8/10 Good

Hamish

Stayed 1 night in Apr 2024
Response from HOM on 13 May 2024
Hamish, thanks for the amazing rating. We hope to see you again and All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Divya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable airport hotel. We checked in after 3 am and grabbed some quick stuff from continental breakfast Convenient free check out at 2pm offered which is ideal when travelling with a 2 year old. Always my go to choice for Luton airport hotel esp after an early morning arrival.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 23 Apr 2024
Thanks so much for your top marks, Divya,.All the best, Sophie -

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its close proximity to the airport. No one gave us the correct, exact directions to catch the shuttle there. Finally a traffic officer did.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 17 Apr 2024
Eileen, we're grateful for the lovely feedback.See you again soon.All the best, Sophie -

8/10 Good

Craig, Troon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, clean with friendly staff. Decent breakfast as well.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 17 Apr 2024
We appreciate your kind words, Craig.See you soon.Best wishes, Sophie -

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearest hotel to the airport terminal, very good-sized rooms, very helpful staff
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 17 Apr 2024
We appreciate your kind words, Joanna.Best wishes, Sophie -

10/10 Excellent

Jocelyn

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 9 May 2024
Thanks for your lovely review, Jocelyn.,All the best, Sophie -

6/10 Okay

sarah

Travelled with family
Liked: Staff & service
Closeness to the airport was great
Stayed 1 night in Apr 2024
Response from HOM on 15 Apr 2024
sarah, thanks for your feedback. It's great to see the hotel was spick and span during your stay. Safe travels and All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Christopher, West Midlands

Travelled with family
Liked: Amenities
Convenient place to stay if you have n early flight. No frills, but offered just what we needed in a good location.
Stayed 1 night in Apr 2024
Response from HOM on 15 Apr 2024
Wow, 5-stars! Thanks so much, Christopher. We're happy our location was convenient for your stay. Safe travels and All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in very quick professional and courteous.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 10 Apr 2024
Thanks so much for your 5/5 rating, Thomas.All the best, Sophie -

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sausages
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 8 Apr 2024
David, we're grateful for the lovely feedback.All the best, Sophie -

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 5 Apr 2024
Pawel, thanks for the amazing review.We hope to see you again soon!All the best, Sophie -

10/10 Excellent

Mrs Tina, Dereham,Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to airport
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Wow, 5/5! Thanks so much for your top marks, Mrs Tina.All the best, Sophie -

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great for airport but walk was not a pleasant one & wouldn’t want to do it at night! Room was pleasant and very comfy. Food was adequate, dinner over-priced.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Joanna, thanks for the amazing review.All the best, Sophie -

6/10 Okay

Anne

Liked: Cleanliness, staff & service
I booked a room with a double bed and a double sofa bed for myself and my daughter. The sofa bed was not made up so we had to both sleep in the double bed, which was not comfortable for us. On check out, I was informed that we should have asked for the sofa bed to be made up when we booked. This should be made clear when booking. There is no covered way from the hotel to the airport. The choice of food in the restaurant is limited and they run out of options. They were short staffed in the restaurant and you have to order at the bar, which meant queuing for ages. It was not a relaxing experience! However, the staff were all working hard and they were very polite and friendly.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Anne, thanks for your feedback.All the best, Sophie -

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 19 Mar 2024
Wow, 5-stars! Thanks so much, Will. We hope to welcome you back and All the best, Sophie - Hotel Operations Manager.

4/10 Poor

EDMOND

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Hi EDMOND, please drop us a message so we can discuss this. All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was super
Stayed 1 night in Mar 2024
Response from - Hotel Operations Manager on 14 Mar 2024
Thanks for the perfect rating, Janet.Safe travels and see you again soon!All the best, Sophie

6/10 Okay

Sheena

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for your review.All the best, Sophie -

8/10 Good

Ahmed

Liked: Staff & service
Nice place only for one night near the air port , breakfast is not so great
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 28 Feb 2024
Ahmed, thanks for the amazing rating.All the best, Sophie -

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay, and the staff was really great very clean. I would definitely say again.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 28 Feb 2024
Mina, your lovely feedback is welcomed!All the best, Sophie -

10/10 Excellent

Helen

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
We appreciate your kind words, Helen.We hope to welcome you back again soon.All the best, Sophie -

8/10 Good

Stephen

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 28 Feb 2024
Thanks for your lovely review, Stephen.All the best, Sophie -

10/10 Excellent

Jennifer, Longmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient stay for an early morning flight out of Luton. We got their late, staff was helpful and friendly, to our surprise they even had food from the bar at 10 pm. We were running late but it was so easy, convenient and quiet we managed to eat, sleep, get ready and take the 10 minute walk at 5 am for our flight to the airport.
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on 28 Feb 2024
Thanks for the 5/5 rating, Jennifer.We're happy to see you'd recommend our hotel. The team will be proud to see the top rating for customer service. All the best, Ilaria

10/10 Excellent

Yaakov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 28 Feb 2024
Yaakov, thanks for the charming review.We hope to see you again soon!All the best, Sophie -

10/10 Excellent

Mary Noelle

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for your top marks, Mary.All the best, Sophie -

10/10 Excellent

Bernadette

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 28 Feb 2024
Bernadette, thanks for the amazing review.All the best, Sophie -

10/10 Excellent

Joannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for the airport and a good way to start our holiday.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for your lovely review, Joannah.All the best, Sophie -

8/10 Good

gerard

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for your positive comments, Gerard.All the best, Sophie -

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for the kind review, Alexandra!All the best, Sophie -

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for your lovely review, Annette.All the best, Sophie -

8/10 Good

Robert

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for choosing our hotel and taking the time to leave a review!All the best, Sophie -

6/10 Okay

David

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Late night staff rude.
Stayed 2 nights in Feb 2024
Response from - Hotel Operations Manager on 15 Feb 2024
Thanks for the rating, David.All the best, Sophie

10/10 Excellent

Laura, Melton Mowbray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 15 Feb 2024
Laura, thanks a bunch for the kind review!Safe travels and see you again soon!All the best, Sophie -

8/10 Good

Richard

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 15 Feb 2024
Richard, thanks a bunch for the kind review!All the best, Sophie -

10/10 Excellent

Neil

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Thanks for the 10/10 rating, Neil.Best wishes, Sophie -

10/10 Excellent

Gabor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Gabor, thanks a bunch for the kind review!Best wishes, Sophie -

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, comfortable room
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Ian, thanks for the amazing rating. All the best, Sophie -

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Wow! What a wonderful review. Thanks, Alison.Best wishes, Sophie -

10/10 Excellent

David B

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Thanks for the 10/10 rating, David.Best wishes, Sophie -

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Thanks for your lovely review, Sarah.See you soon.All the best, Sophie -