Exterior
Check availability

Reviews of Courtyard by Marriott Luton Airport

3.5 out of 5
Courtyard by Marriott Luton Airport
Airport Way, Luton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 864 reviews" "
Rating 8 - Good. 226 out of 864 reviews" "
Rating 6 - Okay. 63 out of 864 reviews" "
Rating 4 - Poor. 18 out of 864 reviews" "
Rating 2 - Terrible. 33 out of 864 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Bonita

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bar and restaurant was closed when we arrived.
Stayed 1 night in Apr 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice property
Stayed 1 night in May 2024

10/10 Excellent

Mia, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the close proximity to airport and bus stop right in front of hotel for ease of travel.
Stayed 5 nights in Apr 2024

10/10 Excellent

sax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, nice room. For some reason the TV Ethernet was hanging out of the TV so I had to fix that myself, check in took quite a long time for an unknown reason, however overall a decent stay and good links with the bus stop directly outside the hotel to the airport. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Chioma Rita

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Adelina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and very comfy bed.
Stayed 1 night in Mar 2024

10/10 Excellent

James, Stockbridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Immaculately clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check-in. Great restaurant and a wonderful bbuffet breakfast. Walking distance to and from the airport and near the town centre.
Stayed 1 night in Mar 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EV charging available on site
Stayed 1 night in Mar 2024

10/10 Excellent

Ferenc

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay, everything was great. Nothing to complain about and very conveniently situated for an early morning flight from luton.
Stayed 1 night in Jan 2024

2/10 Terrible

Harvey

Stayed 1 night in Feb 2024
Response from Team Courtyard on 29 Feb 2024
Thank you for your review. Please can we ask you to get in touch with the hotel to let us have more information around the score you have given as you have not left us any information so we cannot support or improve our services with no feedback which we value.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Courtyard on 29 Feb 2024
Thank you very much for your review - delighted that you enjoyed your visit. I look forwardto welcoming you back soon. Kind regards, Team Courtyard

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bosco on 15 Jan 2024
Thank you very much for your review - delighted that you enjoyed your visit. I look forwardto welcoming you back soon. Kind regards, Team Courtyard

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a great option if you arrive to Luton airport. It is 15minutes walk from the airport. We arrived to the hotel around 10pm and the service was great at front desk and bar. They did not have food available at that time but there were several options open that you can order in Uber eats.
Stayed 1 night in Jan 2024
Response from Raza on 13 Jan 2024
Thank you for your positive review! We're delighted you enjoyed our convenient location, excellent service at the front desk and bar. Apologies for the limited food options, but we're glad Uber Eats worked well for you. We appreciate your feedback and look forward to welcoming you back.Best regards

10/10 Excellent

Viacheslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay but the true highlight was the customer service provided by Getvele! She went out of her way to make us feel welcome and was so kind when she provided us breakfast even when we missed the closing time. Her generosity and hospitality makes us want to come back as soon as possible! Thank you Getvele!!
Stayed 1 night in Dec 2023
Response from Raza on 13 Jan 2024
Thank you for your wonderful review! We're thrilled to hear that you had an amazing stay, and it's truly heartening to know that Getvele's exceptional customer service stood out as a highlight. Going above and beyond to make guests feel welcome is what we strive for, and we're delighted that Getvele's generosity and hospitality left such a positive impression on you. We'll be sure to pass on your gratitude to her. We can't wait to welcome you back soon!Warm regards,

10/10 Excellent

Sonny

Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regards Team Courtyard

10/10 Excellent

Sevdalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. Thank you.
Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regards Team Courtyard

2/10 Terrible

Philip, Bellevue

Business traveller
Disliked: Staff & service
Terrible and rude staff. Not again.
Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thank you for your comments, we can assure you the matter is being looked in to and willbe dealt with accordingly. Kind regards,Team Courtyard

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Very polite and friendly staff, would stay at this hotel again.
Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regards Team Courtyard

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great one night stay, food could be better
Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thank you for posting your thoughts on here. We really value your feedback.Kind regardsTeam Courtyard

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
The food could be better.
Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thanks for your review. I’m glad you have a good stay with us. See you on your next trip.Kind regards,Team Courtyard

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bosco on 6 Jan 2024
Thanks for your review. I’m glad you have a good stay with us. See you on your next trip.Kind regards,Team Courtyard

10/10 Excellent

Margo

Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport, staff were friendly and food was nice.
Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thanks for your review. I’m glad you have a good stay with us. See you on your next trip.Kind regards,Team Courtyard

10/10 Excellent

NIGEL, Newtownards

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, modern & spacious, quiet & convenient to the airport.
Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thanks for your review. I’m glad you have a good stay with us. See you on your next trip.Kind regards,Team Courtyard

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thanks for your review. I’m glad you have a good stay with us. See you on your next trip.Kind regards,Team Courtyard

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK but room for improvement..
My stay was ok.. The reception staff were ok, the check-in was to the point, bordering on unfriendly. The chap that assisted with my cable was very helpful and understanding.. The room was a good size, the bed was very comfortable, but a very thin duvet not sufficient.. luckily the shower was excellent.. but unfortunately there are a few points that kept it from being particularly enjoyable.. The room was extremely cold on arrival, not very welcoming on a frosty evening. The plug sockets should be international for an airport hotel and the USB’s are out dated.. I had to buy a cable from reception.. Unfortunately there was an over whelming smell of fish in the restaurant that would have prevented me from eating there had I wanted too.. It was even starting to permeate the reception area.. The use of microwaves in reception, although a handy thing to heat up meals, again left the reception area smelling of cooking food. It also looked like people were over cooking and the dishes were spilling there contents.. a job no one wants is having to clean this up..
Stayed 1 night in Nov 2023
Response from Raza on 13 Jan 2024
Thank you for sharing your thoughts. We appreciate your feedback and apologize for the inconveniences you encountered. We will address the check-in experience, room temperature, and restaurant odors promptly. Your insights are valuable, and we hope for another chance to exceed your expectations in the future.Best regards

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from Bosco on 6 Jan 2024
Thank you for posting your thoughts on here. We really value your feedback.Kind regardsTeam Courtyard

8/10 Good

Philip

Liked: Cleanliness, staff & service
Good stay overall but
Was a decent stay however the room had a very noisy AC/heating system and a loud vibration in the room from some machinery somewhere. Managed to sleep through it but was pretty annoying
Stayed 1 night in Nov 2023
Response from Bosco on 6 Jan 2024
Thank you for posting your thoughts on here. We really value your feedback.Kind regards Team Courtyard

10/10 Excellent

Ash

Stayed 1 night in Oct 2023
Response from Bosco on 15 Jan 2024
Thank you very much for your review - delighted that you enjoyed your visit. I look forwardto welcoming you back soon. Kind regards, Team Courtyard

10/10 Excellent

Tunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Nov 2023
Response from Bosco on 15 Jan 2024
Thank you very much for your review - delighted that you enjoyed your visit. I look forwardto welcoming you back soon. Kind regards, Team Courtyard

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, quiet rooms and very modern interiors.
Stayed 1 night in Nov 2023
Response from Bosco on 6 Jan 2024
Thank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regardsTeam Courtyard

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and out. Great staff and service in bar and restaurant. Comfy bed and sumptuous buffet breakfast. Always my go to place
Stayed 1 night in Nov 2023
Response from Bosco on 6 Jan 2024
Thank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regardsTeam Courtyard

8/10 Good

Elliott

Unfortunately the downside for me on this occasion was, my room was above the fitness area which was pretty loud at times. But still happy with my stay. Thank you
Stayed 1 night in Nov 2023
Response from Bosco on 6 Jan 2024
Thank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regardsTeam Courtyard

6/10 Okay

Thomas

Stayed 1 night in Nov 2023
Response from Bosco on 6 Jan 2024
Thank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regardsTeam Courtyard

10/10 Excellent

Catherine, Tortola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the snack station with microwave etc
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful
Awful customer service
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel
Great hotel, clean and very comfortable. Would recommend without exception
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rob

Stayed 2 nights in Oct 2023

10/10 Excellent

Sonny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumps up
Amazing stay!
Stayed 1 night in Oct 2023

8/10 Good

Dot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for Luton Airport. Shuttle bus to terminal. Comfortable beds, good breakfast. Good value.
Stayed 1 night in Oct 2023

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Valeriya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience
Stayed 1 night in Oct 2023

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean bright room and super comfy bed. Tea/ coffee making facility, safe, large screen tv. Very helpful staff easy check in/check out. Very near the airport
Stayed 1 night in Oct 2023

10/10 Excellent

Tracey

Stayed 1 night in Oct 2023