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Reviews of The Link Hotel Loughborough

3 out of 5
The Link Hotel Loughborough
New Ashby Road, Loughborough, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 448 out of 897 reviews" "
Rating 8 - Good. 334 out of 897 reviews" "
Rating 6 - Okay. 79 out of 897 reviews" "
Rating 4 - Poor. 20 out of 897 reviews" "
Rating 2 - Terrible. 16 out of 897 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with pleasant and helpful staff. Problem with TV promptly dealt with. Very good buffet breakfast. We have stayed here several times and hope to stay again.
Stayed 2 nights in May 2024

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to -only 12 minutes from airport - would stay there again
Stayed 1 night in Apr 2024

10/10 Excellent

Ines Alexandra

Travelled with family and small children
Very friendly staff, a cot was provided and there was heating!
Stayed 2 nights in May 2024

2/10 Terrible

Fiona, Purley

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and was told where my room was located. On entering the room it was like I had walked into a freezer. The air conditioner/heater was broken. Returned to reception and asked for either a heater or another room. It was 4degrees outside and -4 in the room. The woman at the desk advised there are no other rooms available but will play heater roulette to find one. This she placed in my room saying when she picked it up it was very hot so should suffice. After changing the plug socket 3 times, I came to the conclusion that the heater obviously was not working as it remained cold. By this point I’m laying on the bed, with coat and duvet. Called reception and a lovely man called Andy said he will find me a room immediately with heat. Within 10 minutes he was knocking the door and I moved from room 133 to 122. The heat was a god send. Nice and toasty. My score reflects the lies told by the 1st woman that booked me in. the fact they knew the heaters in the rooms were not working, the lack of maintenance, I was told it’s too expensive to repair the heating, cleanliness, (there’s mould in the bathroom) and poor attention to make their guests comfortable. The food was mediocre to say the least with very little choice. Whilst it’s a budget hotel they can do so much better with the surroundings they are in and what appears to be not too old a building. They don’t even have sockets that accommodate chargers in this day and age (minor but important point).
Stayed 1 night in Apr 2024

4/10 Poor

Rhian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and the staff were very friendly but there was a group staying at the hotel that were really noisy until the early hours of the morning which ruined the stay.
Stayed 2 nights in Apr 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities
Good selection of breakfast. Staff were nice
Stayed 1 night in Apr 2024

10/10 Excellent

Inderjit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Hugh

Stayed 1 night in Mar 2024

8/10 Good

Martin

Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight prior to a university visit, very clean /tidy, bed slightly harder than normal, but not overly hard. Good facilities overall including a small Gym.
Stayed 1 night in Mar 2024

8/10 Good

Claire

Stayed 1 night in Mar 2024

10/10 Excellent

Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our aircon wasnt working but other than rhat we had a lovely stay
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic location for visiting daughter at the university. Staff were super friendly, polite and accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Kamaljeet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay. It was however far too hot and when arrived portable heater was on full. Air con/heater system wasn't work in room but generally just too hot.
Stayed 2 nights in Feb 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location when visiting son in nearby university
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and well priced
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Rooms as expected. No issues and quiet room. Next door to harvester as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great place to stay and good value for money. Staff very friendly and helpful. Have stayed previously and found great. Our room this time was a little tired and light switches a bit hit and miss.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of a high standard although there was a slight problem after we had booked breakfast for the morning of our departure. The charge had appeared on my card but the booking had not appeared on the restaurant breakfast listing. Only after I showed reception the bank listing for the payment was the booking accepted. The reception staff who took the breakfast reservation had not entered it in their system despite taking the payment! Reception agreed that I must have booked it as the total bill for our stay included the room fee plus £24 for 2 breakfasts. I asked for a printed final bill showing zero net amount to pay, which was no problem for reception to provide.
Stayed 1 night in Feb 2024

6/10 Okay

Jonathan

Stayed 1 night in Feb 2024

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Baljeet

Liked: Amenities
Staff are so accommodating and go out of their way to help you. The hotel is situated in a good location and easy to find. Really can’t fault the stay from start to finish and the all the staff made this possible.
Stayed 1 night in Feb 2024

10/10 Excellent

MARK

Stayed 1 night in Feb 2024

8/10 Good

Kieran

Liked: Cleanliness, staff & service
Enjoyable stay in a quiet location
Stayed 1 night in Feb 2024

2/10 Terrible

Haofeng

Stayed 1 night in Feb 2024

6/10 Okay

Vinnette

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
helpful staff, slept ok but pillows were a bit hard and need changing imo
Stayed 1 night in Feb 2024

8/10 Good

Vinnette

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Yan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location and good parking. Nice room and bathroom. With a few exceptions the staff were unfriendly and grumpy. Food well below average. Hot breakfast buffet barely warm.
Stayed 2 nights in Jan 2024

6/10 Okay

Elaf

Disliked: Cleanliness, room comfort
No hot water in the toilet
Stayed 2 nights in Jan 2024

6/10 Okay

Vinnette

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Matt

Travelled with partner
Fairly basic rooms as expected. Average value for money. They were very strict on 'no early check-in' which was a bit surprising as they were clearly almost empty. Also, they put us in the furthest room away from reception for some reason, was a 5 minute walk to get to it. My wife is heavily pregnant, so this was a bit annoying. After we had settled in, we went down to the reception and asked why we were put so far. The receptionist was nice (different one to the one earlier who refused us early check-in) and offered us a nearer room, but at that stage we didn't want to go and move our bags (we were only staying 1 night) In summary, few small things would have made this stay nicer for us, but it was more or less as I expected.
Stayed 1 night in Jan 2024

2/10 Terrible

Tyson

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Utsavkumar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

ABDULAZIZ

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jan 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally very good and happy with stay Room 222 wouldn’t heat up and was very cold. Air conditioning unit only supplied cold air even on higher setting Was going to have evening meal in the hotel. I stood waiting to be seated when a member of staff came out, saw me there and turned around without acknowledging me heading back into the kitchen. Therefore I walked away and went to the Harvester next door where I was greeted straight away and served quickly. An acknowledgment that I was standing there was all it took to stop me walking away
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good but signs of standards dropping.
Radiator in the room, as the air conditioning unit was not working and which had flashing lights on it all night, didn’t realise how bright they would be until I turned the lights off. Light switches beside the bed for the various lamps not working correctly. No hot water in the morning at 6:30 for a shower. Tried again a few times and went for breakfast, reported it to reception and they informed me it’s a known problem at peak times. Managed to get a shower at 8:10. Lucky I was able to check out late for me.
Stayed 1 night in Jan 2024

6/10 Okay

ANDREW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Claire

Stayed 3 nights in Jan 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Very convenient for an overnight stay. Close to Loughborough and M1. Large clean room. A very good nights sleep.
Stayed 1 night in Dec 2023