Exterior

Reviews of Super 8 by Wyndham North Hollywood

2 out of 5
Super 8 by Wyndham North Hollywood
7541 Laurel Canyon Blvd, North Hollywood, CA

Reviews

7.2

Good

Rating 10 - Excellent. 350 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 161 out of 1001 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

AYZHARKYN

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 6 May 2024
Dear Ayzharkyn, we're truly sorry to hear that your experience did not meet your expectations. Cleanliness, attentive service, and well-maintained facilities are top priorities for us, and we apologize for any shortcomings you encountered in these areas. We take your feedback seriously and will share these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. If you have any further comments or concerns, please don't hesitate to reach out to us directly.Best Regards, Super 8 North HollywoodCustomer Care Team

8/10 Good

Evgenii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 6 May 2024
Dear Evgenii, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Domingo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Paula, Canoga park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Paula, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Vanessa

Liked: Amenities
Clean room and excellent service
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Vanessa, thank you for your kind words! We're thrilled to hear that you found your room clean and that you received excellent service during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your future visits, please feel free to let us know. We look forward to welcoming you back again soon!Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

SHARON

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Sharon, we're delighted to hear that you were pleased with the service provided during your stay! Ensuring that our guests receive attentive and courteous service is one of our top priorities. If there's anything specific that stood out to you about the service or if you have any suggestions for how we can further improve, please feel free to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Best Regards, Super 8 North HollywoodCustomer Care Team

8/10 Good

JoAnne

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 22 Apr 2024
Dear JoAnne, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Kilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, thank you for your work.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Kilian, thank you very much for your kind words! We greatly appreciate your recognition of our staff's efforts. Providing exceptional service is our priority, and we're thrilled to hear that our team made a positive impression on you. Your feedback motivates us to continue delivering excellent service to all our guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back in the future and providing you with another wonderful experience.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
It was kinda noisy but
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Apr 2024
Dear Blake, we apologize for any inconvenience caused by the noise during your stay. Ensuring a peaceful environment for our guests is important to us, and we'll consider your feedback as we work to handle any noise concerns. Thank you for bringing this to our attention, and we hope that despite this issue, you were able to enjoy your time with us. If you decide to stay with us again in the future, we'll do our best to make your experience more comfortable. Best Regards, Super 8 North HollywoodCustomer Care Team

2/10 Terrible

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The managers are rude and after we had prepaid the entire stay before arrival, they demanded a $200 deposit and our credit card. They lock you out of room every day and you must return to office to get key reprogrammed. Our adult son and grandson stayed there because we went To Universal Studios and had to go get new key every evening when we were exhausted. They don’t let you into locked office.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Lisa, we're deeply sorry to hear about the inconvenience you experienced during your stay. Rest assured, this is not the standard of service we aim to provide, and we truly apologize for any frustration caused by the deposit requirements and key issues. Your feedback is invaluable to us, and we will share these concerns with our management team to ensure better communication and a smoother experience for our guests in the future. If there's anything else we can do to assist you or make it right, please don't hesitate to reach out. Your comfort and satisfaction are important to us, and we appreciate your understanding.Best Regards, Super 8 North HollywoodCustomer Care Team

8/10 Good

Mariana, south san francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Mariana, south san francisco

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 13 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Josue

Travelled with family and small children
Very good
Stayed 7 nights in Mar 2024
Response from Customer Care Team on 9 Apr 2024
Dear Josue, thank you for your positive feedback! We're delighted to hear that you had a very good experience with us. Providing excellent service and accommodations for our guests is our top priority, and we're glad that we succeeded in meeting your expectations. We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!Best Regards, Super 8 North HollywoodCustomer Care Team

8/10 Good

Edison

Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Moises

Liked: Property conditions & facilities
I would stay here again.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Moises, we appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future! If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Cynthia, thank you for your positive feedback! We're delighted to hear that you had a great check-in experience with us. Providing excellent service from the moment our guests arrive is always our goal, and we're glad to know that we met your expectations. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a wonderful time with us!Best Regards, Super 8 North HollywoodCustomer Care Team

6/10 Okay

Irene

Not a good area
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Irene, we appreciate your feedback regarding the area. While we strive to provide a comfortable stay for our guests, we understand that the surrounding neighborhood is an important factor. We'll continue to work on providing the best possible experience within our control. If there are any specific concerns or suggestions you have, please feel free to share them with us. We hope to have the opportunity to host you again in the future and to exceed your expectations.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Olesia, Mountain View

Liked: Staff & service, property conditions & facilities
Good quiet place.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Olesia, thank you for your feedback! We're glad to hear that you found our place to be quiet and comfortable. If there's anything specific we can do to improve your experience next time, please don't hesitate to let us know. We hope to welcome you back again soon!Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Super 8 Wyndham at North Hollywood was excellent. I really enjoyed my stay, very clean, comfortable hotel and the staff was great. The breakfast was awesome. I extended my stay and would recommend this place to family and friends. I would also stay again.
Stayed 7 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Tamika, thank you for your fantastic review! We're delighted to hear that you had an excellent stay at Super 8 Wyndham North Hollywood and that you found our hotel to be clean, comfortable, and with great service from our staff. It's wonderful to know that you enjoyed our breakfast offerings as well. We're thrilled that you chose to extend your stay and would recommend us to your family and friends. We look forward to welcoming you back again in the future!Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Haydi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This has been my go to hotel for a few years now whenever visiting family and I will continue to book here for future stays.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Haydi, thank you for making us your go-to hotel whenever you visit family! We truly appreciate your loyalty and are delighted to know that you've consistently had positive experiences with us over the years. It's always our pleasure to provide you with a comfortable and enjoyable stay, and we look forward to welcoming you back for many more visits in the future. If there's anything we can do to make your stay even better, please feel free to let us know.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 6 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Brandon, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Super 8 North HollywoodCustomer Care Team

4/10 Poor

Amber

Travelled with family
Liked: Staff & service
The staff were absolutely amazing. The area is rough. I’m not from the area but man it was iffy for sure. Rooms have been renovated and were clean. I can’t say enough good things about the staff. So kind.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 21 Mar 2024
Dear Amber, we greatly appreciate your kind words about our staff and their exceptional service. It's our priority to ensure that every guest feels welcomed and comfortable during their stay. While we're delighted to hear that you found the rooms clean and renovated, we understand your concerns about the area. Please know that your safety and security are paramount to us, and we take measures to provide a secure environment for all our guests. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another pleasant stay in the future! Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Kristal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean I loved staying hearing
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Kristal, it's great to hear that you found the accommodation very clean and enjoyed your stay overall. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help!Best Regards, Super 8 North HollywoodCustomer Care Team

8/10 Good

Ed

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Room wood flooring seems to be neglected as it either had water damage or falkibg apart.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Ed, we apologize for the condition of the wood flooring in your room. Maintaining a comfortable and well-maintained environment for our guests is a top priority, and we regret that we fell short of expectations in this regard. Your feedback is valuable to us, and we'll handle this issue promptly to ensure improvements are made. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If there's anything else we can do to handle your concerns, please don't hesitate to let us know.Best Regards, Super 8 North HollywoodCustomer Care Team

6/10 Okay

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Housekeepers Ladies They do a good job.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Edwin, we're delighted to hear that you were pleased with the work of our housekeeping team! Providing a clean and comfortable environment for our guests is a top priority, and we're glad that their efforts contributed to your positive experience. We'll be sure to pass along your kind words to our housekeeping staff as recognition for their hard work. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
I go every year to this place
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Brenda, we're thrilled to have you as a returning guest! Your loyalty means a lot to us, and we're grateful for the opportunity to serve you year after year. We look forward to continuing to provide you with excellent service and memorable experiences during each of your visits. Thank you for choosing us, and we can't wait to welcome you back again next year!Best Regards, Super 8 North HollywoodCustomer Care Team

8/10 Good

Piyush

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ok
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Piyush, thank you for taking the time to share your feedback. We appreciate your honesty and are delighted to hear that your overall experience was satisfactory. However, we are committed to exceeding expectations, and we apologize for any aspects of your stay that may not have met your standards. If there are specific areas where we can improve, please do not hesitate to reach out to our team directly. We value your input and strive to enhance our services continually. We hope to have the opportunity to welcome you back and provide an even more exceptional stay in the future. Thank you for choosing our hotel.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

FELICIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. There weren't any dislkes. I will be returning and spread the word. Absolutely great sraycation spot. Thanks so much.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Felicia, thank you for your wonderful feedback! We are thrilled to hear that you had an absolutely great staycation experience with us. Our team takes pride in providing excellent service, and we appreciate your kind words. It's fantastic to know that you plan to return and share the positive experience with others. We look forward to welcoming you back for another fantastic stay. If you ever have any specific preferences or requests, feel free to let us know, and we'll do our best to accommodate them.Best Regards, Super 8 North HollywoodCustomer Care Team

6/10 Okay

FELICIA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was really impressed when I found this diamond in the rough, but my last visit reallyvupset and puzzled me. I went to my car about 9:45am and when I returned I was locked out of my room, all my belongings were in the room. Communication was terrible when I asked housekeeping why it was locked,no one had answers. I went to front desk and the guy asked for ID which was locked in the room.No apology or explanation. This really put a damper on this stay. askhousekeeping why it was locked.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Felicia, we sincerely apologize for the inconvenience and frustration you experienced during your recent stay. It is truly disheartening to hear about the lockout situation, and we understand how unsettling this must have been for you. We will conduct a thorough investigation to understand the lapse in communication and ensure that such incidents are avoided in the future. Please be assured that this is not reflective of the level of service we strive to provide, and we appreciate your patience in this matter. If you choose to give us another opportunity, we would be delighted to offer you a discounted rate or an upgrade on your next stay. Thank you for bringing this to our attention, and we hope to regain your trust.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Rocio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Dear Rocio, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Super 8 guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Super 8 North HollywoodCustomer Care Team

2/10 Terrible

Nickolas

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

BEATRIZ, Dallas

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 13 Feb 2024
Dear Beatriz, we appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. Cleanliness and the overall condition of our property are of the utmost importance to us, and we assure you that your concerns will be handled by our housekeeping and maintenance teams. We are committed to providing a positive experience for all our guests, and we hope to have the opportunity to welcome you back in the future for an improved stay.Best Regards, Super 8 North HollywoodCustomer Care Team

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Javier, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Super 8 North HollywoodCustomer Care Team

2/10 Terrible

Garabed

Business traveller
Disliked: Amenities
I haven’t even checked in
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Garabed, we apologize for any inconvenience you may have experienced, and we are committed to handling your concerns promptly. If you could provide us with more details about your expectations for amenities, we will do our best to ensure your stay meets your needs. Please feel free to reach out to our front desk, and we will be happy to assist you. Thank you for your understanding, and we hope to have the opportunity to make your stay more enjoyable.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 7 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Arina

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear Arina, thank you for your brief feedback. We're pleased to hear that everything was satisfactory during your stay. If there's anything specific you enjoyed or if there are ways we can further enhance your experience in the future, please feel free to let us know. We appreciate your time and look forward to welcoming you back for another positive stay.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Katherine

Stayed 3 nights in Jan 2024
Response from Customer Care Team on 26 Jan 2024
Dear Katherine, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Manette

Stayed 3 nights in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Manette, thank you so much for taking time out of your busy schedule to rate us. We hope that you have had a great time during your stay with us and we look forward to hosting you soon. Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Eric, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Super 8 North HollywoodCustomer Care Team

8/10 Good

Oscar T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great, we will use it again
Stayed 1 night in Dec 2023
Response from Customer Care Team on 11 Jan 2024
Dear Oscar, we're delighted to hear that your experience was great! Thank you for choosing our hotel. We look forward to welcoming you again on your next visit. If there's anything specific you enjoyed or if there are ways we can make your future stays even better, feel free to let us know. We appreciate your positive feedback!Best Regards, Super 8 North HollywoodCustomer Care Team

6/10 Okay

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
in room 111 the air heater was not working properly so it was cold
Stayed 1 night in Jan 2024
Response from Customer Care Team on 11 Jan 2024
Dear Oleksandr, we apologize for any inconvenience caused by the issue with the heater in room 111, resulting in discomfort due to the cold. Your comfort is important to us, and we appreciate you bringing this matter to our attention. We will share this concern promptly with our maintenance team to ensure the proper functioning of the heating system in that room. If you are still on the premises or planning to return, please contact our front desk, and we will do our best to resolve the issue. If there's anything else you'd like to share or if there are additional ways we can assist you, please feel free to let us know. We value your feedback and hope to make your stay more comfortable. Thank you for choosing our hotel.Best Regards, Super 8 North HollywoodCustomer Care Team

6/10 Okay

Agustin

Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Melissa, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Super 8 North HollywoodCustomer Care Team

6/10 Okay

Agustin

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Agustin, we're sorry to hear that you were dissatisfied with the staff and service during your stay. Your feedback is important to us, and we would appreciate any specific details or suggestions you might have so that we can handle and improve upon any areas of concern. We hope to have the opportunity to make it right in the future.Best Regards, Super 8 North HollywoodCustomer Care Team

2/10 Terrible

FNU

Travelled with family
Disliked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Rebecca. thank you for your positive rating! If you have any specific comments or suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another great stay.Best Regards, Super 8 North HollywoodCustomer Care Team

10/10 Excellent

FELICIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 23 Dec 2023
Dear Felicia, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Super 8 North HollywoodCustomer Care Team

4/10 Poor

Mayra

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Mayra, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Super 8 North HollywoodCustomer Care Team