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Reviews of SpringHill Suites by Marriott Ontario Airport/Rancho Cucamonga

2.5 out of 5
SpringHill Suites by Marriott Ontario Airport/Rancho Cucamonga
3595 E Guasti Rd, Ontario, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 529 out of 728 reviews" "
Rating 8 - Good. 117 out of 728 reviews" "
Rating 6 - Okay. 35 out of 728 reviews" "
Rating 4 - Poor. 21 out of 728 reviews" "
Rating 2 - Terrible. 26 out of 728 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Waseem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and staff are friendly.
Stayed 1 night in May 2024

8/10 Good

Juan Carlos

Business traveller
Liked: Property conditions & facilities
Closed to airport
Stayed 1 night in May 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 23 May 2024
Hello Juan Carlos,Thank you for taking the time to provide your valuable feedback. We are happy to hear you enjoyed your stay. We hope to see you again during your next visit to Ontario.

10/10 Excellent

Kenya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decided to extend our visit to Cali an extra day. Found this great hotel. Property was clean and quiet. Staff were great. Definitely will stay again.
Stayed 1 night in May 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 23 May 2024
Hello Kenya,Thank you for taking the time to provide your valuable feedback. We are happy to hear you enjoyed your stay. We hope to see you again during your next visit to Ontario.

10/10 Excellent

Vidyadhar

Liked: Cleanliness, staff & service, property conditions & facilities
They gave us room very early and then upgraded to higher floor as requested- thank you
Stayed 1 night in May 2024
Response from Sincerely ~ Springhill Suites Ontario on 15 May 2024
Hello Vidyadhar,Thank you for taking the to to provide your valuable feedback. We are happy to hear you enjoyed your stay.We hope to see you again during your next visit to Ontario!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness
The room it’s big and really spaces
Stayed 2 nights in May 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Sandra,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

Nicholas Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daytime quiet
Stayed 1 night in May 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Nicholas Ray,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

Monico, Duarte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great for the moment.
Stayed 1 night in Apr 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Monico,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet room good location for the event we were attending staff was professional parking lot was being maintained so limited but expected with the paving project short term
Stayed 2 nights in Apr 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Jennifer,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and clean
Stayed 1 night in Apr 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Gloria,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel so clean.
Stayed 1 night in Apr 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Donna,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

6/10 Okay

Rachel

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Very nice staff and locations. Breakfast was not good and dood cold all 3 days. Most places always have coffee available all day but not here. You want coffee or tea it is only available during the short breakfast hours. Parking was $10 a day which I see no reason for. Other surrounding hotels do not charge this fee. Overall I would rate this hotel a 3 out of 5.
Stayed 3 nights in Apr 2024
Response from Springhill Suites Ontario on 25 Apr 2024
Hello Rachel,Thank you for taking the time to provide your valuable feedback. We are sorry to hear you were not satisfied with our breakfast selection. Just to confirm, we do have coffee available 24/7 in our lobby, our apologies this wasnt explained to you. We will share your feedback with our leadership team to be better for our guests. We hope to serve you again, if given the opportunity, during your next visit to Ontario!

8/10 Good

rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Springhill Suites Ontario on 25 Apr 2024
Hello Rick,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! What could we have done to make your stay better? We look forward to seeing you again during your next visit to Ontario!

10/10 Excellent

Veronica

Stayed 3 nights in Apr 2024
Response from Sincerely ~ Springhill Suites Ontario on 15 May 2024
Hello Veronica,Thank you for taking the to to provide your valuable feedback. We are happy to hear you enjoyed your stay.We hope to see you again during your next visit to Ontario!

10/10 Excellent

Javien

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Springhill Suites Ontario on 25 Apr 2024
Hello Javien,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We look forward to seeing you again during your next visit to Ontario!

10/10 Excellent

Marilyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really loved the 2 Queen suite that slept 5. It was so spacious and comfy. We looked forward to having to use this location again if tue chance was there. The entire hotel was nice and clean.
Stayed 1 night in Mar 2024
Response from Springhill Suites Ontario on 25 Apr 2024
Hello Marilyn,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We share with the team your kind words. We look forward to seeing you again during your next visit to Ontario!

2/10 Terrible

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had requested two adjoining rooms with a king and two queen beds. The check in attendant never received The request and could not move our rooms because "the computer" would not allow her to make our requested changes.
Stayed 1 night in Mar 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Paul,Thank you for taking the time to provide your valuable feedback. Our sincerest apologies for the room assignment issue you endured during your stay. We will share with team your experience as a teaching moment. We hope to see you again during your next visit to Ontario!

10/10 Excellent

Shruti, Henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceedingly warm and friendly. I was late for breakfast and the gentleman who was removing the food was kind enough to get me a plate cutlery so I could grab a few items as he was putting it away. I touched by his kindness. Ditto for the ladies at the front desk. All around friendly and helpful.
Stayed 1 night in Mar 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Shruti,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We will share your kind words about your experience with the staff. We hope to serve you again during your next visit to Ontario.

8/10 Good

ChihYang, Urbana

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed good breakfast
Stayed 2 nights in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Chih Yang,Thank you for taking the time to provide your valuable feedback. We are happy to hear you enjoyed your stay. What could we have done to make your stay better?We hope to see you again during your next visit to Ontario!

8/10 Good

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a perfect over night stop for our family. We were pleased with the room, how safe the area seemed, and how clean the room was. We also considered it a bonus that the couch turns into a daybed AND it had a trundle; we could have easily slept 6 people without feeling overly cramped. We were a little worried by a ticking sound all night that we could not find the source of, and the fact there was some sort of electronic device in the air vent that flashed lights small lights and temporarily convinced some of our family that we were being recorded. This, of course, was silliness but caused a bit of drama. The main reason I gave four stars was because of the breakfast. They had very limited options and did not do the best job keeping it stocked so we didn’t feel like we got a full breakfast, but it was enough to get us back on the road. They did have iced and hot water (tea and hot chocolate provided), a couple of juice options, milk and coffee.
Stayed 1 night in Mar 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Richard,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! Your experience will be shared with the team so we can learn and become better to serve our guest. We hope to see you again during your next visit to Ontario.

8/10 Good

Jo Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new hotel with modern decor. Staff was very nice. Breakfast was great. Very convenient to airport and rental car return. A bit noisy, though, as in addition to the expected planes landing, there is an active train track about a block from the hotel with long trains going by multiple times during the night. Also, the a/c system fan in our room was so loud we had to turn it off -- thankfully, it was a cool night so we didn't need it.
Stayed 1 night in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Jo Anne,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario. Please contact us directly and we can place your room opposite side of the airport.

10/10 Excellent

Julian

Stayed 2 nights in Mar 2024
Response from Springhill Suites Ontario on 25 Apr 2024
Hello Julian,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We look forward to seeing you again during your next visit to Ontario!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Check in lady very friendly. Room very clean.
Stayed 1 night in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Tom,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

2/10 Terrible

Nalei

Stayed 1 night in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Nalei,Hello Nalei,Thank you for taking the time to provide your valuable feedback. What could we have done to make your stay better? We hope to see you again during your next visit to Ontario!

10/10 Excellent

Michael

Travelled with family
Great room layout
Stayed 1 night in Mar 2024
Response from Most Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Michael,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

Todd

Stayed 1 night in Mar 2024
Response from Springhill Suites Ontario on 25 Apr 2024
Hello Todd,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We look forward to seeing you again during your next visit to Ontario!

10/10 Excellent

hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee provided was very good! Gym was well-equipped for my workout. Very convenient location. We enjoyed our stay very much.
Stayed 3 nights in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Hope,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, there were a lot of dining options just a few minutes away. We had a nice stay. The staff was friendly and kind.
Stayed 2 nights in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Christina,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Hector,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

carla

Liked: Amenities
Good
Stayed 3 nights in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Carla,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott hotels, never disappoint. I love the cleanliness and the comfortable rooms. Awesome breakfast.
Stayed 1 night in Mar 2024
Response from Sincerely ~ Springhill Suites Ontario Airport on 8 May 2024
Hello Lisa,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay! We hope to serve you again during your next visit to Ontario.

8/10 Good

Jason Donald, Parkland County

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice for the price but the only thing that would be better is if they cleaned rooms daily.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers treat me and my cousin well here
Stayed 2 nights in Mar 2024

8/10 Good

Nancy

Stayed 1 night in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility. Only reason it didnt get 5 stars is the face that theres no bar and the proximity to the very active train tracks.
Stayed 1 night in Feb 2024

6/10 Okay

angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Mattress was horrible
Stayed 3 nights in Feb 2024

8/10 Good

Brandon C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and property was well kept, outside, inside and weight room area.
Stayed 1 night in Feb 2024

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Would stay there again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, room was very comfortable nicely situated in the location is convenient for events at the Ontario convention center.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space
Loves the room and the space. Great room for me and my 2 boys.
Stayed 1 night in Feb 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very friendly
Stayed 1 night in Jan 2024

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Everything was fine, except the breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

YOONHYEOK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility with nice staffs.
Stayed 2 nights in Feb 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay
It was clean and close to the airport. But the shower’s water pressure was terrible and it was a challenge to cool our room down.
Stayed 1 night in Feb 2024

10/10 Excellent

Mavis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usually parking is free when staying outskirts of the city.
Stayed 2 nights in Feb 2024

10/10 Excellent

Franklin Jose Kunhardt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and Great Night
It was a nice size room with a comfortable bed. Very clean hotel inside and out.
Stayed 1 night in Jan 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel good location jacuzzi not heating up was the only problem. Elizabeth at the front desk was very friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this Hotel twice when we have gone to concerts at the Toyota Arena, it’s so close by. the rooms are clean and have everything you need
Stayed 1 night in Jan 2024

8/10 Good

Dorian

Stayed 1 night in Jan 2024