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Room was outdated. Very Dusty. Shower curtain dirty. Almost no toilet paper when arrived. Bathroom ceiling dirty. . For the price excepted much more updated and clean room. Disappointed. Halls smelled like marijuana.
Room 3008
CHRISTI
Stayed 1 night in May 2024
6/10 Okay
CHRISTI
Travelled with group
26 May 2024
Disliked: Cleanliness, staff & service, amenities
I have to admit for the price. I was extremely shocked. The rooms were so outdated so dusty there was burn holes in the carpet. The bathtub was dirty. The ceiling above the bathtub was dirty..
No microwave no bottles of water in the room when we got there.
We were promised a rollaway bed all three nights and never got one called the front desk and they said no after telling us we would have no charge.
The carpet was dirty, not enough toilet paper in the room as if they’re not then clean I would say my stair was extremely disappointing.
Then we went to the bar to get a Coke and the bartender said we don’t sell Coke. You have to go in that little store and buy it so we asked for 2 cups of ice and he said not until you go buy your Coke which we found rude.
Location was good. It would just be better if the rooms were updated not At all, I expected a bathtub. No, that’s not updates.
I travel to California all the time because my family lives there I come in from Ohio that was my first time at your hotel
Sorry to get poor feedback, but that was my experience. Thank you for the opportunity.
CHRISTI
Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
CHRISTI,Thank you for sharing your detailed experience. It is concerning that several aspects of your stay did not meet your expectations. Your feedback is valuable and will be reviewed with our team to ensure improvements are made.We're glad you enjoyed the location but regret that other elements of your visit did not align with your expectations. Your comments regarding room amenities and service will be taken into consideration.Thank you for giving us the opportunity to host you.
Our air conditioning did not work at all, the bathtub does not drain well, and there
Was hair from a previous person all over in the bathroom and on the comforter. Would have stayed a second night but was disappointed so only stayed one and paid for a different hotel for the second night now
sarah
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Sarah, the experience described is truly regrettable. The issues with the room and overall cleanliness are not indicative of the high standards we strive for. Your feedback will be addressed with our team to ensure improvements. We hope you consider giving us another opportunity in the future.
Concierge staffs are friendly and did a great job.
Pannarai
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Pannarai, thank you for your kind words. The team members at Sonesta Redondo Beach & Marina are dedicated to providing excellent service, and we're glad to see that reflected in your feedback. We're looking forward to welcoming you back soon.
Billy, thank you for your review of Sonesta Redondo Beach & Marina. We're delighted you enjoyed our proximity to the pier and the quiet, secure environment. We hope to welcome you back soon!
Feels like an old hotel in the room. Parking structure looks to be under construction.
Sanh
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Sanh, thank you for sharing your observations. Your feedback about the room and parking structure is valuable to us. We continuously aim to improve and enhance our facilities, and your input helps us achieve that goal. We hope to have another opportunity to welcome you in the future.
Beautiful property bartender wasn't very attentive but all in all a great stay
Ivy
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Ivy, thank you for choosing to stay at Sonesta Redondo Beach & Marina and for your kind words about our property. We regret to hear about the less-than-stellar service at the bar, but we're glad that you enjoyed your stay overall. We look forward to welcoming you back for an even better experience.
Taylor, thank you for taking the time to provide your rating. We regret to learn that your experience was not up to the mark and we hope you give us another chance to better serve you in the future.
Alon, thank you for choosing Sonesta Redondo Beach & Marina and for sharing your positive rating. We hope to have the opportunity to welcome you back in the future.
We went to the Beachlife festival. Right across the street. Lots of fun. Very dog friendly and walkable to everything.
Hamilton
Stayed 3 nights in May 2024
Response from Customer Service on 12 May 2024
Hamilton, it sounds like you had an enjoyable time at Sonesta Redondo Beach & Marina, especially attending the Beachlife festival just across the street, taking advantage of the walkability, and appreciating our dog-friendly policy. We're glad you had a lot of fun and hope to welcome you back for more memorable experiences.
10/10 Excellent
George
10 May 2024
Liked: Amenities
Comfortable room, all staff were friendly and professional.
George
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
George, we're glad you found your stay at Sonesta Redondo Beach & Marina to be enjoyable. Our team members greatly appreciate your compliments about their friendliness and professionalism. We hope to continue making your future stays just as comfortable.
2/10 Terrible
Mark
8 May 2024
Mark
Stayed 3 nights in May 2024
Response from Customer Service on 11 May 2024
Mark, while we are disappointed to see your rating, we appreciate your feedback. We're committed to providing our guests with a satisfactory stay, and we regret hearing that we didn't meet expectations during your visit. Should you have any specific feedback about your stay, we would be very interested to hear it in order to improve. Thank you, and we hope to have another opportunity to serve you better.
Jake, it's lovely to see such positive feedback about your stay at Sonesta Redondo Beach & Marina. We genuinely appreciate your kind words. These reflections encourage us to keep striving for excellence in all aspects of the guest experience. We eagerly look forward to your next visit.
Estela, thank you for the high rating you've given the Sonesta Redondo Beach & Marina. We're thrilled to know you had a positive experience at our establishment. We eagerly look forward to welcoming you back in the future.
Great place very clean staff was friendly& professional
Timothy
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Timothy, it's fantastic to hear your positive feedback about the Sonesta Redondo Beach & Marina. We're thrilled you found our location to be excellently maintained, and that our team members provided professional and warm service. Thank you for choosing us and we look forward to serving you on your next visit.
Great place to stay staff was very friendly and profisional
Timothy
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Timothy, it's wonderful to know that you found the Sonesta Redondo Beach & Marina to be a fantastic place for your stay! Your compliments on the friendliness and professionalism of our team members are deeply appreciated. We hope to serve you again in the near future.
6/10 Okay
Sumlee
21 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Sumlee
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Sumlee, it seems your stay with us didn't quite meet your expectations. We value every feedback and would appreciate any specifics on how we can improve our services. We endeavor to enhance our guest experience and hope to have another opportunity to serve you again in the future.
8/10 Good
Thomas
Travelled with family, Travelled with family and small children
The room was clean, but a bit dated. The pool area was ok, but the pool was a bit dirty. There is a nice tennis court, but the basketball hoop is pretty beat up. I am told the surrounding area can be really fun, but there was a bunch of construction when we were there so it wasn’t really the case for us.
Thomas
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thomas, it's pleasing to hear that you found your room to be clean during your stay at Sonesta Redondo Beach & Marina. We genuinely value your feedback about the pool area and the recreational facilities. Regular maintenance continues to be our priority to enhance guest experience. While we have no control over any local construction, we hope your future visits coincide with more peaceful times. We hope to impress you on your next stay with us, ensuring you have a chance to fully enjoy the surround.
Nice hotel, enjoyed stay and would return. Only problem, showing some wear and tear.
Robert
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Robert, thank you for choosing Sonesta Redondo Beach & Marina and dedicating the time to share your experience. We're pleased you enjoyed your stay and ready to welcome you back soon. As for your comments about certain areas needing attention, our team constantly strives to maintain our premises up to standard. We appreciate your observation and look forward to an opportunity to demonstrate our progress on your next visit. Safe travels.
I really like the hotel, but there were no hooks in bathroom to hang up clothes. A small microwave would have been nice, and coffee cups were too thin. Everything else was great. Beds were really comfy, and room really clean. Staff were very nice and helpful.
John
Stayed 4 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
John, we thank you for sharing your experience at Sonesta Redondo Beach & Marina. We appreciate your feedback on the lack of amenities in the bathroom and the quality of the cups. You'll be glad to know we are constantly exploring ways to improve based on guests' suggestions. Meanwhile, we're delighted that our comfortable beds and pristine rooms contributed to a pleasant stay, and that our team members were able to assist you effectively. Looking forward to welcoming you back for an even more tailored experience.
Sheldon, thank you for taking the time to rate Sonesta Redondo Beach & Marina so highly. We're delighted your stay with us made such a positive impression. We look forward to welcoming you back on your next trip.
10/10 Excellent
Ernest
Travelled with family
17 Apr 2024
The property was clean, all the staff from housekeeping, bar and restaurant, bellhop to the front desk where pleasant and attentive.
Ernest
Stayed 7 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Ernest, thank you for sharing your 5-star experience at Sonesta Redondo Beach & Marina. We're thrilled to learn that our team members from different areas made your stay memorable with their pleasant demeanor and attention to detail. Your kind words a true testament to our commitment to providing exceptional service. We eagerly await your next visit.
Thank you for this excellent rating, Debra!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Redondo Beach & Marina! We'd love to host you again someday for yet another unforgettable visit.
Theresa, thank you for recognizing the cleanliness and decor at Sonesta Redondo Beach & Marina. Ensuring an immaculate and stylish environment is top priority for us. We look forward to welcoming you back in the future.
David, we're absolutely delighted to see your 5-star rating for Sonesta Redondo Beach & Marina! It brings us immense joy knowing our efforts in providing an exceptional stay are appreciated. We cannot wait to welcome you back for another memorable visit with us.
8/10 Good
Yuliya, LOS ANGELES
8 Apr 2024
Yuliya
Stayed 8 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Yuliya, we're glad to hear that your experience at Sonesta Redondo Beach & Marina was pleasing. Your rating means a lot to us because it shows we're meeting guests' expectations. Thank you for taking the time to rate us. We look forward to your next visit.
Antonio, we're thrilled to see you had such an enjoyable stay at Sonesta Redondo Beach & Marina. It's wonderful that you appreciate our property. We eagerly await your next visit.
Jeanne, it's rewarding to hear that your stay at Sonesta Redondo Beach & Marina was wonderful. We sincerely hope to have the opportunity of welcoming you back in the future.
Our stay was amazing , it was for one night we got the double queen bed ocean view , the staff were very accommodating and helpful and they were amazing , very professional with the least effort from my side , the perfect place to unplug with a view and a quiet place. Highly recommend.
Some taps and mirrors need to be changed cause its a little old but very very clean and functioning properly.
It was the easiest check out with no hussle no added fees or surprise charges in the end.
nataly
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Nataly, it's always wonderful to hear about a fantastic stay! We are thrilled that Sonesta Redondo Beach & Marina offered you an amazing experience with our double queen bed ocean view room, and that our accommodating and professional team members added to your enjoyment. It's great to know that you found our location to be a perfect place to relax with incredible views. We appreciate your mention of how easy and transparent our check-out process is, as well as your recommendations. Thanks for the feedback regarding the fittings in the hotel, and rest assured, your comments have been taken into consideration for further improvements. Looking forward to welcoming you back in the future.
Anti social behaviour in the marina car park opposite the hotel was a concern although it didn’t impact us directly. Our rental was parked in that car park.
Other than that, we were pleased with the hotel and the ocean view.
Fraser
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Fraser, it's comforting to know that despite the occurrences beyond our control in the nearby area, you still thoroughly enjoyed your stay at Sonesta Redondo Beach & Marina. We value your endorsement regarding our ocean view. For future visits, if you have any concerns, our team members are always here to help. We're looking forward to welcoming you back!
6/10 Okay
Stephanie
21 Mar 2024
Liked: Cleanliness, staff & service
Stephanie
Stayed 5 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
We appreciate you taking the time to share your feedback, Stephanie.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
Benedicta Garcia, we're taking note of your feedback. The value of our accommodations and facilities is something we constantly strive to enhance. Rest assured we're considering your remarks to ensure better experiences for our future guests. We hope you may give us another chance to serve you.
Anna, thanks for sharing your impressions about Sonesta Redondo Beach & Marina. We're sincerely pleased to know it lived up to your expectations. We are thrilled to have imparted a perfect stay. We hope to have the pleasure of welcoming you back for another memorable stay.
Thank you for sharing, Lauren.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
Poor customer service. Would not recommend to anyone.
Ryan
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Ryan, it's disappointing to learn about your experience with our customer service. Everyone at our hotel is committed to delivering high-quality service and your account suggests otherwise. Your feedback is valuable and allows us to discover areas where we can enhance our guest experiences. We do hope for a chance to change your impression in the future.
6/10 Okay
Jeremy, Gulfport
Travelled with partner
5 Mar 2024
Property outdated, rooms are nice but they need a whole renovation
Jeremy
Stayed 3 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Jeremy, we appreciate your feedback. It's great to hear you found the rooms pleasant even though you noted areas for improvement. We're continuously working to enhance our guest experience and will take your comments into consideration for future renovations.
This hotel is amazing and it’s so close to walk to the beach restaurant and shopping the hotel bar was super good are bartender Sal was a amazing gentleman this hotel will be my always go to spot now
Mitchell
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Mitchell, we're delighted to hear that you found your experience at Sonesta Redondo Beach & Marina to be memorable. It's wonderful that our convenient location and well-crafted beverages served by our esteemed colleague Sal enhanced your stay. We're thrilled to be your preferred choice moving forward. Looking forward to welcoming you back!
4/10 Poor
Zelik
1 Mar 2024
Disliked: Staff & service
Zelik
Stayed 5 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
We appreciate the feedback, Zelik.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
Lance, we're thrilled to know that you enjoyed Sonesta Redondo Beach & Marina's fabulous, beachfront location. We appreciate your positive comments and look forward to your next visit with us.
Okay, not well kept. Hotel was dirty in common areas, walls and floors were grimy, lifting, dinged up.
Staff were nice. Room was okay, but floors, walls and bathroom were just dirty and old. Old dirt in corners, on walls and doors
Cathline
Stayed 4 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Cathline, thank you for your feedback. We appreciate you acknowledging the kindness of our team members. We regret to hear that the cleanliness and upkeep of certain areas did not meet your expectations. Rest assured, our commitment towards providing pristine accommodations remains central to us. Any issues identified will be duly addressed for improvement. We hope to have another opportunity to provide a better experience in the future.
Jerome, we appreciate your succinct review. It's splendid to learn that you found everything to your satisfaction at Sonesta Redondo Beach & Marina. Thank you for sharing your positive feedback and we look forward to your future visits.
Clean, in good condition. Very convenient to the pier where you can view a great sunset. Advertised with breakfast but this is paid. No shuttle service.
Haemi
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Haemi, we're thrilled to hear you appreciated the pristine conditions at Sonesta Redondo Beach & Marina and enjoyed our convenient location near the pier. We hope those sunset views were nothing short of spectacular! We acknowledge your feedback about the breakfast and shuttle service and will certainly use it as we continually improve our services. We can't wait to welcome you back for another memorable stay.
Judy, it's fantastic to hear that you had such a wonderful experience at Sonesta Redondo Beach & Marina. We are overjoyed you enjoyed the great setting and found our team members to be courteous. We look forward to welcoming you back in the future!
Melissa, it's a delight to hear you enjoyed your stay at Sonesta Redondo Beach & Marina and appreciated its strategic location. We believe a great location forms the basis of a memorable trip. Looking forward to seeing you again when your travels bring you back to our area. Safe travels!
6/10 Okay
Mads
Travelled with family
20 Feb 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Mads
Stayed 2 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Thank you for sharing your feedback, Mads!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
Martin, it's thrilling to hear that you loved your stay at Sonesta Redondo Beach & Marina. We aim to provide a memorable experience and your feedback warms our hearts. Looking forward to welcoming you back in the future.
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Redondo Beach & Marina! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Great place to stay at for the Super Bowl 10k Race! And if you haven’t checked out Sol - restaurant on the property- it’s a must! Great food and reasonable prices!
Susan
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Susan, we're delighted to hear that you enjoyed your stay at Sonesta Redondo Beach & Marina during the Super Bowl 10k Race! Isn't Sol a fantastic dining experience? We're pleased you appreciated the cuisine and found the prices to be reasonable. We look forward to the possibility of welcoming you back in the future.
When visiting our family Sonesta Redondo Beach is always our first choice hotel. It is comfortable, clean, and convenient to our kids home in Rancho Palos Verdes.
Ann
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Ann, it's great to hear that Sonesta Redondo Beach & Marina consistently serves as your preferred hotel when visiting family! We're delighted to know that our convenient location, cleanliness, and comfort meet your needs. We look forward to welcoming you back during your next visit.
staff was attentive,accomodating and very kind.my stay was fantastic
mark
Stayed 7 nights in Jan 2024
Response from Customer Service on 8 Feb 2024
Mark, thank you for sharing your experience at Sonesta Redondo Beach & Marina. We're thrilled to read that our team members were attentive and kind, and that your stay was fantastic. Your kind words mean the world to us and we hope to welcome you back soon.