Bar (on property)

Reviews of InterContinental Los Angeles Downtown, an IHG Hotel

4.5 out of 5
InterContinental Los Angeles Downtown, an IHG Hotel
900 Wilshire Blvd, Los Angeles, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1629 out of 2389 reviews" "
Rating 8 - Good. 339 out of 2389 reviews" "
Rating 6 - Okay. 187 out of 2389 reviews" "
Rating 4 - Poor. 117 out of 2389 reviews" "
Rating 2 - Terrible. 117 out of 2389 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Avraj

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was so complicated. But everything else was wonderful.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 May 2024
Chris, thank you for your feedback. It's great to hear that you had a wonderful experience at InterContinental Los Angeles Downtown. We're constantly working to improve all aspects of our service and appreciate your input on the parking. We're looking forward to welcoming you back.Matthias KaiserHotel Manager

8/10 Good

Donaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 26 May 2024
Thanks for the great rating, Donaldo!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting InterContinental Los Angeles Downtown soon, we'd love to have you back!Matthias KaiserHotel Manager

10/10 Excellent

Valejo, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at this amazing hotel
Stayed 2 nights in May 2024
Response from Customer Service on 25 May 2024
Valejo, InterContinental Los Angeles Downtown is delighted to hear that you consistently enjoy your stays with us. We're looking forward to welcoming you back for another exceptional experience.Matthias KaiserHotel Manager

10/10 Excellent

Angel, Maple Ridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, and staff.
Stayed 2 nights in May 2024
Response from Customer Service on 25 May 2024
Angel, the team at InterContinental Los Angeles Downtown is thrilled to hear you loved the location and appreciated our colleagues. Thank you for your kind words. We look forward to welcoming you back!Matthias KaiserHotel Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel. The staff is amazing.
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Kevin, thank you for your kind words! The team at InterContinental Los Angeles Downtown is thrilled to hear that you had an amazing experience. We look forward to welcoming you back soon!Matthias KaiserHotel Manager

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel recommended
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Luis, thank you for your kind words! The team at InterContinental Los Angeles Downtown, an IHG Hotel, is delighted to hear you enjoyed your stay. Your recommendation is greatly appreciated. We’re looking forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Jamie, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Jamie, thank you for the fantastic rating! The team at InterContinental Los Angeles Downtown is thrilled to know you had such a great experience. We're looking forward to welcoming you back soon!Matthias KaiserHotel Manager

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Luxurious property. Very clean rooms.
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 May 2024
Jenny, the team at InterContinental Los Angeles Downtown, an IHG Hotel, is thrilled to hear you had such a wonderful experience. It's fantastic to know you appreciated the luxurious property and immaculate rooms. We hope to welcome you back soon!Matthias KaiserHotel Manager

8/10 Good

Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Thanks for the 4/5 rating, Rodriguez!We're thrilled you enjoyed your time at InterContinental Los Angeles Downtown, an IHG Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!Matthias KaiserHotel Manager

10/10 Excellent

Seoyeong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Thank you for the excellent rating, Seoyeong!Our goal is to go above and beyond to ensure our guests have a memorable experience at InterContinental Los Angeles Downtown, an IHG Hotel! We look forward to hosting you again soon.Matthias KaiserHotel Manager

6/10 Okay

Hee Young, seoul

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Hee Young, thank you for leaving a rating. Your feedback is important to us. If you have any specific comments or suggestions about your stay, we would love to hear from you. We are always looking to improve our guest experience.Matthias KaiserHotel Manager

6/10 Okay

Ricky

Liked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 15 May 2024
Ricky, thank you for taking the time to leave a rating. Your evaluation suggests there might be some areas for improvement. We'd appreciate if you could share details about your stay with us. It would help us offer a better experience in the future. We hope for an opportunity to provide you with a more exceptional stay.Matthias KaiserHotel Manager

10/10 Excellent

Marlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel !
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Marlyn, thank you for your kind words! The team at InterContinental Los Angeles Downtown, an IHG Hotel, is thrilled to hear you had such a positive experience. We're looking forward to welcoming you back!Matthias KaiserHotel Manager

2/10 Terrible

stephanie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
We appreciate the feedback, Stephanie.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.Matthias KaiserHotel Manager

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view from my room floor 62
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 May 2024
Olivia, it's great to hear you enjoyed the stunning vistas from your room on the 62nd floor at InterContinental Los Angeles Downtown, an IHG Hotel. We pride ourselves on offering unforgettable views and are pleased you were able to take advantage of this during your stay. We hope to welcome you back soon to continue making memorable experiences.Matthias KaiserHotel Manager

10/10 Excellent

Raynald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here you guys never disappoint me
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 May 2024
Raynald, it's great to hear that you always enjoy your stays at InterContinental Los Angeles Downtown, an IHG Hotel. We sincerely appreciate your continued trust and look forward to never disappointing you in the future. There's nothing we love more than providing our guests with an exceptional experience.Matthias KaiserHotel Manager

10/10 Excellent

Atnafu

Stayed 2 nights in Feb 2024
Response from Customer Service on 26 May 2024
Thank you for the amazing rating, Atnafu!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at InterContinental Los Angeles Downtown soon!Thanks again for leaving your feedback!Matthias KaiserHotel Manager

10/10 Excellent

Atnafu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Atnafu, it's fantastic to hear that you appreciated the beauty of InterContinental Los Angeles Downtown, an IHG Hotel. Our colleagues continually strive to provide top-quality service and an unforgettable experience. We're thrilled to know we achieved that with your stay. Looking forward to welcoming you back for another enjoyable visit.Matthias KaiserHotel Manager

6/10 Okay

Bryan

Travelled with partner
Elevator system was ridiculous. Checkin on Floor 70. Every single ride up to your room even in on floor 52 or 5, required a stop on Floor 70 to transfer. No complimentary water. Had to call daily for housekeeping and out of 7 days, coffee only refilled twice and NO CUPS OR STIR STICKS. Nice looking hotel but would not recommend
Stayed 7 nights in Apr 2024
Response from Customer Service on 6 May 2024
Bryan, it's regrettable to hear about your experiences with the elevator system and room service requirements. Transitioning floors should be a simple affair, and we apologize for any frustration you faced. It's disappointing to hear about the lack of amenities replenishment during your stay. We value your feedback and will use it to improve the quality of service offered. Your experience was not indicative of the high level of service we strive for, and we would truly appreciate another opportunity to serve you better in the future.Matthias KaiserHotel Manager

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, large and well equipped gym, expensive restaurants, but overall a great stay
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Daniel, thank you for sharing your favorable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. It pleases us to know that you found our rooms clean and appreciated our well-equipped fitness center. We're glad that, despite finding our dining options a bit costly, you had a wonderful stay overall. We look forward to your next visit.Matthias KaiserHotel Manager

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Charles, it's great to hear you had a satisfying experience at InterContinental Los Angeles Downtown, an IHG Hotel. We're grateful for your rating and trust you enjoyed your time with us. We're looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Great view. Polite staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Rolando, thank you for your glowing feedback. We're thrilled you enjoyed the amazing vistas at InterContinental Los Angeles Downtown and found our team members courteous and professional. We hope to have the pleasure of welcoming you back soon.Matthias KaiserHotel Manager

8/10 Good

Robeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. I would’ve given it 5 stars if the amenities were good and available.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Robeon, we're delighted to learn that you had such an enjoyable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We're sorry that the amenities didn't entirely live up to your expectations and we are prioritizing improvements in this area. We hope to have the opportunity to welcome you back for a complete five-star experience!Matthias KaiserHotel Manager

10/10 Excellent

Ariel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chantel at the Front Desk was very kind, even offered to take pictures of us in the night-sky. Great hotel, would highly recommend.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Ariel, much appreciated for the wonderful feedback regarding your recent visit to the InterContinental Los Angeles Downtown. We're thrilled hearing about the kindness exhibited by Chantel and the extra effort she made to enhance your experience. We take pride in our team members going the extra mile for our guests. Your recommendation means a lot to us. Looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Kianoosh, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Downtown LA is not safe.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Kianoosh, it's great to hear you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. We acknowledge your concerns regarding the surroundings. Our hotel prides itself in offering secure accommodations and facilities to ensure guest peace of mind. We look forward to hosting you again and providing a fantastic experience.Matthias KaiserHotel Manager

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Jamie, thank you for your succinct, positive review. At InterContinental Los Angeles Downtown, we're thrilled you enjoyed the magnificent views our property has to offer. We look forward to creating more memorable experiences for you in the future.Matthias KaiserHotel Manager

10/10 Excellent

Stephanie, Brooklyn Park

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Stephanie, thanks for sharing your love for the InterContinental Los Angeles Downtown. It's wonderful to know you enjoyed your experience and we look forward to serving you again in the future.Matthias KaiserHotel Manager

10/10 Excellent

Kamal

Stayed 1 night in Apr 2024
Response from Customer Service on 20 May 2024
Thanks for the perfect rating, Kamal! We can't wait to see you again soon for another amazing experience at InterContinental Los Angeles Downtown, an IHG Hotel. Have a great day!Matthias KaiserHotel Manager

10/10 Excellent

Dung

Stayed 1 night in Apr 2024
Response from Customer Service on 19 May 2024
Thanks for sharing this perfect rating, Dung!We're thrilled to hear you enjoyed your stay at InterContinental Los Angeles Downtown, an IHG Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!Matthias KaiserHotel Manager

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Melvin, it's wonderful to see your 5-star rating of the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled you had a great experience with us and we look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Jay, it's wonderful to see that your stay at the InterContinental Los Angeles Downtown, an IHG Hotel, left a strong impression. We're glad we could provide a satisfying visit. We look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Faure

Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Faure, it's fantastic to know you had a wonderful experience at InterContinental Los Angeles Downtown, an IHG Hotel. We thank you for choosing us and taking the time to rate us on Expedia. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Ronald, it's fantastic to know that you appreciated every aspect of your stay at the InterContinental Los Angeles Downtown. We hope to have the opportunity to welcome you back for another superb experience soon.Matthias KaiserHotel Manager

10/10 Excellent

Juliocesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the highlight. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Apr 2024
Juliocesar, it's heartwarming to learn that our dedicated team members played a significant role in your positive stay at the InterContinental Los Angeles Downtown, an IHG Hotel. It's our mission to provide a delightful experience, and it's wonderful to hear that we hit the mark. Looking forward to having you back for another memorable stay!Matthias KaiserHotel Manager

10/10 Excellent

Judy

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Judy, we're elated to learn about your excellent rating for the InterContinental Los Angeles Downtown, an IHG Hotel. It's our delight to always provide our guests with an unforgettable experience. We genuinely anticipate your next visit.Matthias KaiserHotel Manager

8/10 Good

Sangho

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Sangho, it's wonderful to see that you had a pleasing stay at InterContinental Los Angeles Downtown, an IHG Hotel. We appreciate your rating and hope to have the pleasure of serving you again in the future.Matthias KaiserHotel Manager

10/10 Excellent

Benedictus

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here whenever we go to LA and definitely will come back in the future. Thank you
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Benedictus, it's heartwarming to know you always choose InterContinental Los Angeles Downtown during your travels to LA. We deeply appreciate your loyalty and are thrilled to hear that you will be returning. We are looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Robert, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel. We're elated to hear your positive remarks about our aesthetic appeal. We hope to have the pleasure of hosting you again in the future.Matthias KaiserHotel Manager

10/10 Excellent

Edwin

Stayed 3 nights in Apr 2024
Response from Customer Service on 13 May 2024
Edwin, we're thrilled you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. Your top rating speaks volumes about your experience, and we can't wait to welcome you back for another enjoyable stay.Matthias KaiserHotel Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Victor, it brings the entire team at InterContinental Los Angeles Downtown, an IHG Hotel immense joy to see your glowing score. Thank you for taking the time to rate us. We look forward to welcoming you back in the near future!Matthias KaiserHotel Manager

10/10 Excellent

Alesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Yes it is pricey but in my opinion it is well worth the price. The valet staff is always on top of it when it came to parking and retrieving my car.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Alesia, thank you for sharing your wonderful experience with us. We're delighted to know that you found the InterContinental Los Angeles Downtown to be amazing. Your comments about our valet team members' impressive service particularly warmed our hearts. We strive to ensure our guests feel that the value they receive is well worth the price. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 Excellent

Myra

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Myra, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel. We're pleased to know you had a five-star stay and hope to welcome you back soon.Matthias KaiserHotel Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Jennifer, thank you for staying with us at InterContinental Los Angeles Downtown, an IHG Hotel. It's great to see you had a good experience. Your feedback contributes to our continuous effort to enhance our services and guest experience. We look forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Customer Service on 12 May 2024
Richard, thank you for your recent stay at InterContinental Los Angeles Downtown. We appreciate your high review rating and we hope to welcome you back for another enjoyable stay.Matthias KaiserHotel Manager

10/10 Excellent

Karla

Stayed 1 night in Apr 2024
Response from Customer Service on 12 May 2024
Karla, thank you for choosing to stay at the InterContinental Los Angeles Downtown. We're delighted to see you had an enjoyable experience. Looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

MARIA JIMENA

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien ubicada
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Thank you for the 5/5 rating, Maria!It's excellent you enjoyed your time at InterContinental Los Angeles Downtown, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Matthias KaiserHotel Manager

10/10 Excellent

Brittani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its such a beautiful property. The staff was really nice and that for me, is what makes a hotel. Aside from cleanliness and comfort. Will definitely return!
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Brittani, thank you for your glowing feedback on your stay at InterContinental Los Angeles Downtown, an IHG Hotel. We are thrilled to hear you appreciated the beauty of our property and that our team members' attentiveness helped make your experience even better. Cleanliness and comfort are indeed critical, and we're glad to have hit the mark. We're looking forward to welcoming you back!Matthias KaiserHotel Manager

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience best hotel to stay In
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Manuel, thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at InterContinental Los Angeles Downtown. It's a delight to know we're your top choice for accommodation. We're looking forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Somtochukwu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily resort fee and not having option of parking yourself rather than valet. But overall was good.
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Somtochukwu, we're delighted to hear that you generally found your stay at InterContinental Los Angeles Downtown satisfying. We appreciate your remarks on parking and resort fees, as we're constantly improving to accommodate guest preferences better. We hope that the overall enjoyment of your stay makes us your choice of accommodation on your next trip to Los Angeles.Matthias KaiserHotel Manager