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Reviews of Hyatt Regency Valencia

3.5 out of 5
Hyatt Regency Valencia
24500 Town Center Drive, Valencia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1005 reviews" "
Rating 8 - Good. 196 out of 1005 reviews" "
Rating 6 - Okay. 86 out of 1005 reviews" "
Rating 4 - Poor. 39 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sigrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too many kids in pool At night. Very noisy
Stayed 3 nights in May 2024

8/10 Good

Robert, Vallejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, restaurant quite good.
Stayed 1 night in May 2024
Response from Erika on 24 May 2024
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Yelena

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Erika on 24 May 2024
Dear Yelena,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

4/10 Poor

Isaac

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Erika on 21 May 2024
Dear Isaac,Thank you for taking the time to share your feedback.Sincerely, Erika

8/10 Good

Kendal

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Erika on 21 May 2024
Dear Kendal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So helpful and friendly everyday
Stayed 2 nights in May 2024
Response from Erika on 16 May 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Hal and Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the hotel might need a little updating, it’s in a beautiful location and we enjoyed our stay
Stayed 2 nights in May 2024
Response from Erika on 21 May 2024
Dear Hal and Ann,Thank you for your review! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Emerald

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a nice stay. But really the room seemed a little run down
Stayed 2 nights in May 2024
Response from Erika on 14 May 2024
Dear Emerald,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in May 2024
Response from Erika on 9 May 2024
Dear Dean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Don, Auburn

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Erika on 9 May 2024
Dear Don,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality with excellent customer service.
Stayed 2 nights in Apr 2024
Response from Erika on 9 May 2024
Dear Jesse,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area and very clean. The Hyatt never failed me yet. Always loved staying at their hotels.
Stayed 1 night in May 2024
Response from Erika on 9 May 2024
Dear Frederick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Rhonda, Santa Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Erika on 9 May 2024
Dear Rhonda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Erika on 9 May 2024
Dear Justin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Stacey

Stayed 1 night in May 2024
Response from Erika on 24 May 2024
Dear Stacey,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2024
Response from Erika on 21 May 2024
Dear Shannon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
I was treated very well.I had a great experience.
Stayed 1 night in Apr 2024
Response from Erika on 30 Apr 2024
Dear Donald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel near a lot of stuff walking distance and it’s all safe to walk in late
Stayed 3 nights in Apr 2024
Response from Erika on 25 Apr 2024
Dear Edwin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Carlos, Loveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the middle of beautiful Valencia, we've stayed here 3 times and the only thing we didn't love was a little construction around the pool area, no big deal!
Stayed 3 nights in Apr 2024
Response from Erika on 25 Apr 2024
Dear Carlos,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, across from the mall and dining .
Stayed 1 night in Apr 2024
Response from Erika on 25 Apr 2024
Dear Sergio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Dolores

Stayed 1 night in Apr 2024
Response from Erika on 14 May 2024
Dear Dolores,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Seungbeom, Santa Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Erika on 25 Apr 2024
Dear Seungbeom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how close to shopping and restaurants it was!
Stayed 2 nights in Apr 2024
Response from Erika on 22 Apr 2024
Dear Katrina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Erika on 18 Apr 2024
Dear Tara,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 Okay

Zoe

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The floors were not clean. There was dried old noodles on the floor when we checked in and stayed there for our whole stay and the room was constantly dusty. The room service trays of other guest and ourselves were in the hallway for 11 hours. The towels were ripped and the bedding was old and flat- the down was all gone and the bedding felt like hospital beds. The hallway entry table at the elevator had the same trash on it for our week stay and was dusty and dirty. There was no service by the fire place due to staffing and the outside tables were dirty and the canopy’s were torn and dirty. We have been staying here multiple times a year for years now because we have family in Valencia and I’m sad to say this was our last stay. This place has taken a huge dive from its height in the early 00 and it needs a deep clean and staffing support. We paid 175 a night for a week stay and do not feel it was money well spent.
Stayed 1 night in Apr 2024
Response from Erika on 18 Apr 2024
Dear Zoe,Your expectations are very important to us, and we sincerely apologize for not meeting and exceeding them during your recent stay. We are grateful you took the time to share your impressions so we may address any missed opportunities for excellent service. It is our hope that your future travel will give us an opportunity to welcome you for a more memorable overall experience.Sincerely, Erika

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erika on 18 Apr 2024
Dear Pamela,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Amit

Stayed 1 night in Apr 2024
Response from Erika on 9 May 2024
Dear Amit,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Chunping

Liked: Cleanliness, staff & service, property conditions & facilities
The gym was small, some of the equipments were outdated
Stayed 1 night in Apr 2024
Response from Erika on 11 Apr 2024
Dear Chunping,Thank you for your feedback. We hope to welcome you back soon.Sincerely, Erika

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Erika on 8 Apr 2024
Dear Elsie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 Okay

francisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nosie could be heard throughout the night from possibly a fan below our room. We stayed in the third floor.
Stayed 1 night in Apr 2024
Response from Erika on 4 Apr 2024
Dear Francisco,Thank you for taking the time to share your feedback. We will be sharing your comments with the appropriate departments. Thank you again and we hope to welcome you back soon.Sincerely, Erika

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erika on 4 Apr 2024
Dear Thomas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not good at all. Other than that, nice place to stay. Just a little bit noisy at night. Close to shopping center.
Stayed 1 night in Mar 2024
Response from Erika on 1 Apr 2024
Dear Claudia,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thank you again and we hope to welcome you back some time.Sincerely, Erika

10/10 Excellent

EDGARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option…!!
Stayed 2 nights in Mar 2024
Response from Erika on 1 Apr 2024
Dear Edgardo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Starsha

Stayed 1 night in Mar 2024
Response from Erika on 22 Apr 2024
Dear Starsha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

2/10 Terrible

Maily

Stayed 1 night in Feb 2024
Response from Erika on 1 Apr 2024
Dear Maily,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Kathleen

Liked: Amenities
Clean rooms and quiet. No No coffee or tea in the room is disappointing.
Stayed 2 nights in Mar 2024
Response from Erika on 1 Apr 2024
Dear Kathleen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the attentiveness to cleanliness/details. Everyone was kind an professional. It was overall a welcoming, safe stay.
Stayed 4 nights in Mar 2024
Response from Erika on 1 Apr 2024
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Arianna, Poulsbo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good buffet, beautiful rooms, comfy beds
Stayed 1 night in Mar 2024
Response from Erika on 27 Mar 2024
Dear Arianna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 Okay

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and secure
Stayed 4 nights in Mar 2024
Response from Erika on 1 Apr 2024
Dear Rita,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this property when I’m traveling through the area.
Stayed 1 night in Mar 2024
Response from Erika on 27 Mar 2024
Dear Kelly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No complementary breakfast
Stayed 1 night in Mar 2024
Response from Erika on 1 Apr 2024
Dear Jose,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

8/10 Good

Luis, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and public areas. Parking was not super convenient, but it's free, so all good. The valet seems a but pushy for tips.
Stayed 1 night in Mar 2024
Response from Erika on 27 Mar 2024
Dear Luis,Thank you for the great review of our hotel!Sincerely, Erika

10/10 Excellent

Shahada

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property, the front desk lady was slightly overzealous but I think that’s just her personality she could chill out though!
Stayed 1 night in Mar 2024
Response from Erika on 25 Mar 2024
Dear Shahada,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area with golf course
Stayed 1 night in Mar 2024
Response from Erika on 25 Mar 2024
Dear Ying,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Kaveh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Erika on 25 Mar 2024
Dear Kaveh,,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service, busy parking
Stayed 2 nights in Mar 2024
Response from Erika on 20 Mar 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Kaia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the self parking option they had. They had a nice pool/hot tub area. There are plenty of places to eat across the street and throughout the area where the hotel is. I also like that there was a little convenience store in the lobby with a complimentary microwave to use. The staff was very kind and everything was clean!
Stayed 2 nights in Mar 2024
Response from Erika on 20 Mar 2024
Dear KaiaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erika on 20 Mar 2024
Dear Joseph,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

2/10 Terrible

Hae

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Erika on 20 Mar 2024
Dear Hae,Thank you for taking the time to share your feedback. Sincerely, Erika

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Erika on 1 Apr 2024
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika