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Reviews of Hyatt Place LAX/Century Blvd

3.5 out of 5
Hyatt Place LAX/Century Blvd
5959 W. CENTURY BLVD, BUILDING TWO, Los Angeles, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 2325 out of 3761 reviews" "
Rating 8 - Good. 799 out of 3761 reviews" "
Rating 6 - Okay. 281 out of 3761 reviews" "
Rating 4 - Poor. 167 out of 3761 reviews" "
Rating 2 - Terrible. 189 out of 3761 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Osama

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff. Dirty rooms
Stayed 1 night in May 2024

8/10 Good

Francesco, Beaconsfield

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient transportation to LAX. Hotel is very modern and clean. Staff is very good.
Stayed 1 night in May 2024

8/10 Good

Pushpa

Not many good restaurants & shopping area
Stayed 1 night in May 2024

10/10 Excellent

Yina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should include more choices.
Stayed 1 night in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend.
Stayed 1 night in May 2024

6/10 Okay

Shan

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2024

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street parking is a problem and it’s a long way to walk from the airport.
Stayed 1 night in May 2024

2/10 Terrible

Saurav

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nothing good about the property. No room service. No dental kit. No hospitality. Customers are not even treated properly
Stayed 1 night in May 2024

10/10 Excellent

Mary Ann

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like easy an conveniente
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Mary Ann, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place LAX/Century Blvd!

10/10 Excellent

Alba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything
Stayed 1 night in May 2024

10/10 Excellent

Gloria, Marysville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Thank you for sharing, Gloria!At Hyatt Place LAX/Century Blvd, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Location to LAX
Stayed 1 night in May 2024

8/10 Good

Athene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really nice place to stay. Didn’t offer many non pork items for breakfast, parking a little expensive
Stayed 3 nights in May 2024
Response from Customer Service on 26 May 2024
Athene, thank you for your feedback. We're delighted to hear that you enjoyed your stay at Hyatt Place LAX/Century Blvd. We appreciate your comments on breakfast variety and parking, and we'll consider these points for improvement. We're looking forward to welcoming you back.

10/10 Excellent

michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Thanks for the fantastic rating, Michel!It's outstanding we could exceed your expectations during your stay at Hyatt Place LAX/Century Blvd. We're all looking forward to your next stay with us.

10/10 Excellent

Lisa, Yucca Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the airport and provided a shuttle which made it easy to get to the airport the next morning. The room was clean and comforabl e and suprisingly quiet, even though it faced a very busy road On the downside, finding a place for my ride to let me out when we arrived was extremely confusing. I acually had to get out at the neighboring hotel and find my way around the bilding t he ron dor
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Lisa, thank you for sharing your experience at Hyatt Place LAX/Century Blvd. We're thrilled to hear that you enjoyed the convenient location and the shuttle service. It's wonderful to know that you found your room clean, comfortable, and quiet.We appreciate your feedback regarding the drop-off area and will review this to improve future guest experiences. We're looking forward to welcoming you back soon.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Thank you for the 5 out of 5 rating, Mary Ann!We're thrilled to see how much you enjoyed staying at Hyatt Place LAX/Century Blvd. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Sari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a quick overnight trip to LA, and would absolutely stay again. The hotel was incredibly clean, the rooms were large, the beds were really comfy, the airport shuttle was quick and easy, and all of the staff was helpful and kind. Thank you!
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Hello Sari,Thank you for your delightful review of Hyatt Place LAX/Century Blvd! We are thrilled to hear that you enjoyed your stay, especially the cleanliness, spacious rooms, comfortable beds, and convenient airport shuttle. Our team members are always happy to assist, and we are glad they made a positive impact on your experience. We look forward to welcoming you back on your next trip to LA!

8/10 Good

Khaihoan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage connect to the property is badly kept and not good access walk from car to property while feeling safe
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Hello Khaihoan,Thank you for your feedback. The comment regarding the parking garage will be shared with our management team for further review. We're committed to ensuring our guests' safety and convenience. We hope you enjoyed the rest of your stay and look forward to welcoming you back to Hyatt Place LAX/Century Blvd in the future.

10/10 Excellent

Shaye

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
Thank you for the amazing rating, Shaye!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place LAX/Century Blvd soon!Thanks again for leaving your feedback!

10/10 Excellent

susanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Need to improve access to parking
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Susanta, thank you for your feedback. We're thrilled you enjoyed your stay at Hyatt Place LAX/Century Blvd. Your comment about parking access is appreciated, and we're always looking for ways to enhance our services. We look forward to welcoming you back.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff was excellent at the hotel. However, the driver and shuttle from the LAX airport was horrible. Several of us had to call to get a shuttle to come then when he finally showed up he stood inside the van and only touched the luggage after the customers loaded it into the van. He repeated it at the delivery. Stood there waiting to be tipped for no service.
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Keith,Thank you for highlighting the excellence of our property and team members at Hyatt Place LAX/Century Blvd. We appreciate your feedback regarding the shuttle service and will address this immediately to ensure a better experience for our future guests. We're committed to offering superior service in all aspects of your stay.We hope to welcome you back soon.

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff. Room was clean and breakfast was plentiful. Rooftop pool was beautiful and cozy
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Kathleen, thank you for sharing your wonderful experience at Hyatt Place LAX/Century Blvd. We're thrilled to hear you enjoyed the clean room, the abundant breakfast, and the beautiful rooftop pool. Our team members strive to provide excellent service, and your kind words mean a lot to us. We're looking forward to welcoming you back!

10/10 Excellent

Serena, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nirmal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean and tidy. Did not have to worry about any thing.
Stayed 5 nights in May 2024
Response from Customer Service on 25 May 2024
Nirmal, thank you for your fantastic review! The team at Hyatt Place LAX/Century Blvd is delighted you enjoyed your stay and found everything to be clean and convenient. We're thrilled you had a worry-free experience. We look forward to welcoming you back soon!

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2024
Response from Customer Service on 25 May 2024
Stephen, thank you for highlighting the great location of Hyatt Place LAX/Century Blvd. Our team members look forward to your next visit!

10/10 Excellent

Jinsol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Thank you for the perfect rating, Jinsol!We are very pleased to hear that you had a wonderful stay at Hyatt Place LAX/Century Blvd. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Gustavo, thank you for your kind words. We're delighted to hear you had a good stay at Hyatt Place LAX/Century Blvd. We hope to welcome you back soon!

10/10 Excellent

Srijan

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 26 May 2024
Thanks for the perfect rating, Srijan! We can't wait to see you again soon for another amazing experience at Hyatt Place LAX/Century Blvd. Have a great day!

10/10 Excellent

Alyssa, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to take a moment to express my gratitude for the wonderful experience my family and I had during our recent stay at this hotel. From the moment we arrived, we were greeted by their exceptionally friendly and accommodating staff, which set the tone for a delightful visit. The hotel’s high-end ambiance and comfortable accommodations exceeded our expectations. We particularly enjoyed the complimentary breakfast, which offered a variety of delicious options each morning. Additionally, the convenience of their shuttle service to and from the airport was greatly appreciated and made our travel experience much smoother. Given the outstanding service and amenities, we will definitely choose Hyatt Place LAX Century for our future stays whenever we are in the area.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Alyssa, thank you for sharing your lovely experience at Hyatt Place LAX/Century Blvd. The team is thrilled to hear that you and your family enjoyed the high-end ambiance, comfortable accommodations, and the variety at our complimentary breakfast. The convenience of the shuttle service is indeed a great benefit, and we are pleased it made your travel smoother. We look forward to welcoming you back on your future visits.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Thanks for sharing this perfect rating!We're thrilled to hear you enjoyed your stay at Hyatt Place LAX/Century Blvd! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Juanyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Juanyun, thank you for your kind words! The team at Hyatt Place LAX/Century Blvd is thrilled you had a pleasant stay. We're looking forward to welcoming you back!

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved this hotel so close to the airport!!
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Michelle, it is wonderful to hear that you loved Hyatt Place LAX/Century Blvd and found its proximity to the airport convenient! We're looking forward to welcoming you back for another great stay.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient!
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Tom, thank you for your wonderful feedback! The team at Hyatt Place LAX/Century Blvd is thrilled that you found our location convenient. We're looking forward to welcoming you back soon!

6/10 Okay

Nahid, Bath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the breakfast!
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Nahid, thank you for your feedback. It is wonderful to hear that you enjoyed many aspects of your stay. The feedback regarding breakfast will be taken into consideration. We hope to provide you with an even better experience in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
24/7 market stocked with water and snacks. restaurant had quality food
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Denise,Thank you for sharing your fantastic feedback about the Hyatt Place LAX/Century Blvd. We're delighted to know you enjoyed our 24/7 market and the quality food in our restaurant. Our team members strive to provide an excellent experience, and it’s wonderful to hear we met your expectations.We can't wait to welcome you back again!

10/10 Excellent

Dr. Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was wonderful, clean, no problems., staff was very nice & helpful. Food was convenient for purchase. Breakfast was more than I expected. It was more than just a basic continental breakfast! The parking was $45.00, which included leaving & returning back into parking garage, loved that as well. Most places wanted to charge for that each time. The hotel had construction going on around the main entry door, so going to and from the parking garage was a little weird to me. Other than it's convenient and close to LAX. There was also the convenience of a shuttle van for traverse. I loved, loved, loved the deep luxury bathtub!!! That was a treat for me. I'd also brought along my Epsom salts preparing for a long hot soak.... 😊
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Dr. Barbara,Thank you for sharing your delightful experience at Hyatt Place LAX/Century Blvd. It is fantastic to hear you enjoyed the wonderful room, the helpful team members, and the delicious breakfast. The deep luxury bathtub sounds like it was a real treat.We appreciate your understanding regarding the temporary construction at the main entry and are glad it did not affect your overall stay. It’s great that you took advantage of the convenient parking and shuttle service.We're looking forward to welcoming you back soon!

10/10 Excellent

Hector Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Jice people at front desk. Room and bath clean, confortablr bed.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Hector, thank you for your fantastic review of Hyatt Place LAX/Century Blvd. The team will be thrilled to know you appreciated their service and found your room and bed to be comfortable and clean. We're looking forward to welcoming you back soon!

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 24 May 2024
Cynthia, thank you for your positive rating! The team at Hyatt Place LAX/Century Blvd is delighted to see you enjoyed your stay. We look forward to welcoming you back for another great experience. Safe travels!

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay...very comfy bed and nice overall room. Very difficult to find parking and access to hotel via car. Not evident that we need to park in the parkade at Airport Center Parking. Otherwise...excellent
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Marc, thank you for your feedback. The team at Hyatt Place LAX/Century Blvd is delighted you had an enjoyable stay and found the bed comfortable and your room pleasant. Parking and access information can sometimes be a bit confusing, and we appreciate your patience. We look forward to welcoming you back for another excellent stay.

4/10 Poor

Bryan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed at this hotel for a work trip. I got charged an incidental prevention fee plus the normal rate I paid for my four days. After the staff ensured that I would receive my money back in 5-8 business days to my account/ card, it has been 20 business days, and no money has returned. Called the number to communicate with staff, got put on hold for 20 minutes, and then call “disconnects.” It was the worst experience I had in staying in this hotel. I don't recommend it.
Response from Customer Service on 24 May 2024
Thank you for taking the time to share your feedback, Bryan.The incidental hold is released upon check-out. It can take on average 10 to 15 business days for this to ‘drop off’ your bank account. However some banks may take longer, even up to 30 days. If the transaction is still showing pending we recommend calling your bank and the can provide you with a date the pending transaction will expire.Additionally, please remember that you will not see a transaction line indicating a refund for the incidental hold, as it was never a charge. Instead when these are released the funds are released back into your available balance. Please keep an eye on your bank account for these to expire soon if they haven’t yet.

10/10 Excellent

Laila

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Laila, thank you for your positive review of the Hyatt Place LAX/Century Blvd! We are thrilled you enjoyed your stay and look forward to welcoming you back soon. Safe travels!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and rooms
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Daniel, thank you for your kind words about Hyatt Place LAX/Century Blvd. The team is delighted to hear that you enjoyed both the service and accommodations. We're looking forward to welcoming you back soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the affordability and ammenities. The staff were friendly and proffesional. Will stay here again.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Joseph, thank you for your wonderful feedback! The team at Hyatt Place LAX/Century Blvd is thrilled to hear you appreciated the amenities and found our team members to be friendly and professional. We can't wait to welcome you back again!

10/10 Excellent

Lindsey

Stayed 2 nights in May 2024
Response from Customer Service on 23 May 2024
Lindsey, thank you for the 5-star rating! The team at Hyatt Place LAX/Century Blvd is thrilled you had an excellent experience. We're looking forward to welcoming you back soon!

6/10 Okay

Yanhui

Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Yanhui, thank you for sharing your feedback. Our team always aims to provide memorable experiences and will continue to strive for excellence. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Cheyenne Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Cheyenne, thank you for your kind words! The team at Hyatt Place LAX/Century Blvd is thrilled you had a lovely stay. We look forward to welcoming you back in the future!

10/10 Excellent

Anastasiya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
отель супер, очень чистый и комфортный , персонал очень дружелюбный. и Алекс на ресепшене просто супер персонал, советую остаться в этом отеле
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Анастасия, спасибо за чудесный отзыв! Команда Hyatt Place LAX/Century Blvd очень рада узнать, что вы нашли отель чистым и комфортабельным. Алексу будет особенно приятно узнать, что он оказал положительное влияние на ваше пребывание. Мы ценим ваши рекомендации и с нетерпением ждем возможности приветствовать вас снова!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I will re-visit the hotel. It was clean and welcoming. I did notice there was old food caked up on my night stand. I noticed it after I woke up the next day and was headed out the door. Otherwise the rest of the room was clean and I felt comfortable.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Lauren, thank you for choosing Hyatt Place LAX/Century Blvd. It's wonderful to know you found your stay clean and welcoming. We appreciate your feedback about your room and will ensure our housekeeping team pays extra attention to such details. We're looking forward to welcoming you back soon.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern. Great breakfast options. Super helpful staff!
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Terri,Thank you for sharing your experience. The team at Hyatt Place LAX/Century Blvd is pleased to hear you enjoyed the clean, modern environment and diverse breakfast options. Our team members are dedicated to providing helpful service, and we're glad that stood out to you. We're looking forward to welcoming you back!

8/10 Good

Kao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Kao, thank you for choosing Hyatt Place LAX/Century Blvd and for your kind rating. We're happy to see you had a great experience and look forward to welcoming you back soon!